You are on page 1of 77

Module

Orientation
Pre-assessment
Communication skills
Business comunication
Business etiquette
Mid -assessment (F2F)
Interpersonal skills
Interview skills
Interview types
Critical thinking & Analytical thinking
L2 assessment( Final ) 30min
Post-assessment (F2F)
Email writing

Start date End date


14th Sep
14th Sep
15th Sep
17th Sep
19th Sep
20th Sep
21st Sep
21st Sep
23-Sep-16
24-Sep-16
24-Sep-16
24-Sep-16
24-Sep-16

14th Sep
14th Sep
16th Sep
17th Sep
19th Sep
20th Sep
21st Sep
22nd Sep
23-Sep-16
24-Sep-16
24-Sep-16
24-Sep-16
24-Sep-16

Training P
Day
1

Module
Orientation

Pre-Assessment

Communication

Business Communication

Business Etiquette

Interpersonal skills

Interview skills

Interview Types

Critical Thinking

10

Analytical Thinking

11

Post- Assessment
11

Recap

Training Plan
Topic
Introduction & expectation setting
Extempore
Grammar test
Feed back session
Vocabulary
Grammar
Listening and Comprehension
Writing Skills
Reading Comprehension / Speaking
Email Writing
Telephone Etiquette
Customer Service
Cultural Sensitization
Professionalism and Team Work
Grooming and Body language
Perception Management
SWOT Analysis
Building Self Confidence
Positive attitude
Assertiveness
Responsibility,Accountability&Ownership
Resume Writing
Job Application Filling
F2F Interview (One to one/Panel)
Group Discussion
Telephonic Interview
Mock Interview
Strategies for Critical Thinking
Characteristics of Critical Thinkers
Probing Skills
Activities
Understanding Analytical Skills
Developing Analytical Skills
Activities
Recap

GoalObjective
Setting/Planning/Ic
TNA-Training
Need
e breaker
Analysis
TNA-Training Need
Analysis
Enhanced word
power helps in
Helps
increasing
having
clear
Understanding
fluency
and
conversations
active
listening
confidence
Importance
of
To
develop
and
improving
written
creative
thought
It
helps draft,
comprehension
Helps
understand
communication
process
and
comprehend and
the
ways
of
Helps
understand
improve
respond
making
an
the
role of a to
pronunciation
professionally
effective
customer
and with
Helps
dealing
business
emails.
Develop
and
telephone and
importance
of
colleagues
Understand
This
helps the
understand
conversation
customer
clients
from
appropriate
understand
importance
of
centricity
diverse
cultures
grooming
and
different
professional
body
language in
communication
Self
evaluation
to
behavior
a
business
styles and the
understand
Develops
environment
importance
of
strengths
&
areas
To
handle and
things
understand
the
perception
of
improvement
on own
importance
of
Develops
the
management
professional
quality of being
Importance
of
behavior
self-assued
personal ethics at
Token
work for job
oppurtunities
Qucik and lasting
impression
Tips to face and
handle
it
Tips It
tohelps
face
and
in
handle
it
differentiating
Tips
to face
and
facts
from
handle
it and
Practice
opinions.
This
feedback session
develops the
quality of asking
questions at all
times, then
This
helps the
in
evaluating
reasoning
the
answers
to reach
available or
a conclusion
To check
the
information
solution.
effectiveness of
the training

Duration
(Hours)
2:00
4:00
2:00
3:00
3:00
2:00
3:00
3:00
2:00
3:00
2:00
3:00
2:00
2:00

Status
DAY 1

Day 2 &3

DAY 4

Day 5

8:00

Day 6

2:00

Day7

4:00
4:00
4:00
4:00
1:00
1:00
1:00
1:00
1:30
1:30
1:00
4:00

Day8

DAY 9& 10

Ba
Sl. No.

Name

Email id

Batch Name
Contact Num
LMS ID

PWD

10th%

12th %

Grad%

L1

L2

S.No

Trainer Name

Email id

14th Sep

15th Sep

16th Sep

17th Sep 18th Sep

19th Sep

20th Sep

21st Sep

22nd Sep

23rd Sep

24th Sep

Total

S. No

Behaviors

Pro activeness and


understanding of the topic

Expression of thoughts
sequencing the topic/Logical
flow
Content/Subject Knowledge

Thought Process

Able to complete the speech


without getting
nervous/without stammering or
fumbling

Body Language must be


appropriate and highlights
confidence

Confidence

a
b
c

4
a
b
c
d
e
f

Is able to speak clearly using


the correct sounds (Vowel &
Consonant)
Does not have more than 2
sound generalization errors
Uses correct syllable stress
patterns to pronounce

Pronunciation

Grammar
Uses tenses appropriately
Uses subject - verb agreement
appropriately
Uses prepositions appropriately
Uses articles appropriately
Uses genders appropriately
Uses word order appropriately
Vocabulary:
Candidate is able to choose the
appropriate words to convey
his thoughts

Grammar
*
Vocabulary
5

Is able to control his/her rate of


speech
Is able to modulate

Fluency

The candidate is able to perform any 1 task mentioned


below:
* Respond to the topic, showing knowledge and interest
* Unable to acknowledge a change in subject, opinion, thought
process indicated by the group members/trainer.
*Thoughts are expressed but not in a sequence.
* The content/ subject knowledge is very poor.
The thoughts are not in a sequence, neither do they flow
logically

This parameter is aimed at identifying the candidates ability to:


* Understand the way a candidate thinks- His/maturity level
* The way the message is conveyed
* The subject knowledge a candidate possess
* Effectiveness in dealing with sensitive topics
* Assertiveness in communicating.

The candidate is unable to perform the tasks required.


For Example:
*Stammers while speaking and cannot complete the message
or point .
* Is unable to repair a damaged conversation & bring it back on
track with appropriate responses.

*Body language clearly shows that the person is nervous-and


uses wrong non verbal gestures to complete the thought

This parameter is aimed at identifying the candidates ability to:


* Understand the confidence level in a candidate
* Gauge the body language and non verbal expressions
* The candidate's ability to engage the listener.

The candidate has the following error categories:


* Uses more than 20 incorrect sound (Consonant & Vowel).
* Uses 3 incorrect ways of uttering vowel sounds (long and
short vowels)

This parameter is aimed at identifying:


* The extent of the errors at the phoneme level.
* This helps us identify the range of errors that we need to focus on in order to train candidate

The candidate has the following error categories:


* Uses more than 20 impact grammatical errors.
(Impact is defined by errors that affect comprehensibility)

The candidate uses 4 - 5 words in an inappropriate


context.
For Example:
* Unable to choose the appropriate words to convey his/her
thoughts.

This parameter is aimed at identifying:


* The extent of errors at a category level.
* This helps us identify the range of errors that we need to focus on in order to train candidate

*This parameter has been created in an effort to ensure that candidates are using appropriate
The candidate demonstrates the following abilities:
* Rate of speech is Extremely fast. Fast is defined as
approximately 230 + words per min impacting comprehension.
* Does not modulate and speaks in a monotone.

This parameter is aimed at identifying:


* Whether rate of speech is impacting comprehension. Whether word endings and each word
* Whether the candidate is able to use modulation as a technique to engage the listener.

Scale/ S
2

The candidate is able to perform the tasks required.


*Responds in a positive manner, and is able to clearly show knowledge and interest.
* Able to acknowledge changes in topic however is unable to lead the conversation back
to the subject of discussion.
*Thoughts are expressed well but not in a sequence.
* The content/ subject knowledge is below average. The flow of content is not aligned to
the topic

ates ability to:


evel

The candidate is unable to perform the tasks required.


For Example:
*Stammers while speaking and uses a lot of fillers to somehow complete the message or
opinion.
* Is unable to repair a damaged conversation & bring it back on track with appropriate
responses.

*Body language is somewhat inappropriate but not clearly visible that the person is
nervous-and uses wrong non verbal gestures to complete the thought

ates ability to:

The candidate has the following error categories:


* Uses between 15 - 20 incorrect sounds( Consonant & Vowel).
* Uses 2 incorrect ways of uttering vowel sounds (long and short vowels)

to focus on in order to train candidates appropriately.

The candidate has the following error categories:


* Uses between 15 - 20 impact grammatical errors.
( Impact is defined by errors that affect comprehensibility)

The candidate uses 2 - 3 words in an inappropriate context


For Example:
* Able to choose the appropriate words to convert his/her thought process.

to focus on in order to train candidates appropriately.


that candidates are using appropriate terminology in the appropriate context
The candidate demonstrates the following abilities:
* Rate of speech moderately fast. Moderately fast is defined as approximately 200 - 229
words per min impacting comprehension.
* Does not modulate appropriately. Stresses on the non content words in speech.

Whether word endings and each word is specifically pronounced.


technique to engage the listener.

Pre/ Mid /Post Assessment


Scale/ Score
3
Thought Process
The candidate is able to perform tasks required:
*Responds positively to the topic
* Able to acknowledge changes in subject, and is able to lead the conversation
back to the relevant point.
*Can state facts and opinions concerning the topic
*Thoughts are expressed well but in a sequence.
* The content/ subject knowledge is average.
* The inferences drawn from the speech is not new.

Notes

Confidence & Body Language


The candidate is unable to perform the tasks required.
For Example:
*Does not stammer while speaking but uses 1 or 2 common fillers to somehow
complete the message or opinion.
* Is able to repair a damaged conversation & bring it back on track with
appropriate responses, with average confidence

*Body language does not show that the person is nervous-and uses correct non
verbal gestures to complete the thought

Notes

Pronunciation
The candidate has the following error categories:
* Uses between 10 - 15 incorrect sounds (Vowel & Consonant).
* Uses 1 incorrect way of uttering vowel sounds (long and short vowels)

Notes

Grammar & Vocabulary


The candidate has the following error categories:
* Uses between 10 - 15 impact grammatical errors.
( Impact is defined by errors that affect comprehensibility)

The candidate uses 1 word in an inappropriate context.


For Example:
* Able to choose the appropriate words to convey his/her thought process.

Notes

Fluency
The candidate demonstrates the following abilities:
* Rate of speech moderate. Moderate is defined as approximately 180 - 200
words per min.
* Modulates appropriately. Stresses on the content words in speech.
Notes

The candidate is able to perform all tasks required to the fullest


extent.
*
*
*
*

Responds positively to the topic.


Acknowledges the change/opinion
Can bring the topic back to the flow if it gets diverted
Ability to state problems or current challenges in a topic.

*Thoughts are expressed well in a sequence.


*The thoughts flow logically and to the point
* The content/ subject knowledge is very good, as is expected.
* The inferences drawn from the speech highlight a good thought process.

The candidate is unable to perform the tasks required.


For Example:
*Speaks to the point with confidence does not stammer at all while
speaking and there are no usage of fillers to complete the message or
opinion.
* Is able to repair a damaged conversation & is able to divert the topic to a
new point and bring it back on track with appropriate responses, with right
attitude and confidence
*Body language is very good. There are no wrong usage of non verbal
gestures.
* Body language is aligned to the speech.

The candidate has the following error categories:


* Uses between 5 - 10 incorrect sounds (Consonant & Vowel).

The candidate has the following error categories:


* Uses between 5- 10 impact grammatical errors.
( Impact is defined by errors that affect comprehensibility)

The candidate uses all words chosen appropriately.


For Example:
* Able to choose the appropriate words to convey his/her thought process.

The candidate demonstrates the following abilities:


* Rate of speech is appropriate. Appropriate is defined as approximately 160
- 180 words per min.
* Modulates appropriately. Stresses on the content words in speech.

The candidate is able to perform all tasks required to the fullest


extent.
*
*
*
*
*

Responds positively to the topic.


Acknowledges the change/opinion
Can bring the topic back to the flow if it gets diverted
Ability to take charge or show leadership skills
Ability to drive solutions rather than stating the problems

*Thoughts are expressed well in a sequence.


*The thoughts clearly highlight the maturity of the person
* The inference drawn from content is logical and reasonable
* The content/ subject knowledge is exceptionally good.

The candidate is unable to perform the tasks required.


For Example:
*Speaks with lot of confidence. Speech is rich with content and knowledge.
There is no
* Is able to lead the group and repair a damaged conversation & is able to
divert the topic to a new point and bring it back on track with appropriate
responses, with right attitude and confidence. Is able to conclude the topic.
*Body language is very good. There are no wrong usage of non verbal
gestures.
* Body language is aligned to the speech.
* Body language highlights the skills of a leader

The candidate has the following error categories:


* Uses between 0 - 5 incorrect sounds (Consonant & Vowel).

The candidate has the following error categories:


* Uses between 0 - 5 impact grammatical errors.
( Impact is defined by errors that affect comprehensibility)

The candidate uses unfamiliar words appropriately.


For Example:
* The candidate clearly highlights his rich knowledge in vocabulary by using
unfamiliar words appropriately in the sentences

The candidate demonstrates the following abilities:


* Rate of speech is appropriate. Appropriate is defined as approximately 140
- 160 words per min.
* Modulates appropriately. Stresses on the content words in speech.

Sr. No.
Fluency

Grammar
and
Vocabulary

Pronunciati
on

Confidence
and Body
langauge

Thought
process

Name of the candidates

Total out
of 25

Comments/ Area of Improvement

Sr. No.
Fluency

Grammar
and
Vocabulary

Pronunciati
on

Confidence
and Body
langauge

Thought
process

Name of the candidates

Total out
of 25

Comments/ Area of Improvement

Sr. No.

Candidate Name

Grooming Resume Body Language

Comprehension

Comprehensibility Rate of Speech TotalComments

Sr. No.

Candidate Name

Sentence
Construction

Etiquette

Tone

Formatting

Total

Comments

S.no

Pre-assessment

Mid-assessment

Post-assessment

Team Skills

Attentiveness

Personal
Hygiene

Body
Language

Grooming

Timeliness

Confidence

Trainee Name

Needs to be filled on the last day of the week

Pro activeness

Interpersonal
Skills

Social
Etiquette

Behavioral Parameters
Total
Score Percenta
(Out of ge Score
50)

Parameters

Trainer's Comments
50

Parameters

Confidence

Timeliness

Grooming

Body Language

Guide

1 (Unsatisfactory
and needs to be
addressed by the
delivery manager)

1. Trainee has the confidence in his


own capabilities as a learner.
2.
Trainee is very prompt in asking
questions in the class
Does not display any of
3. Has the confidence of achieving the
the points
goals set by self.
4. Is
aware of the times and situations when
he is not right and accepts feedback
for improvement 5. Trainee is willing to
take up additional learning
opportunities positively
1. Does not take leaves.
2.Is punctual, reports to the training
program before time everyday.
3. Is punctual
with his break timings
4. Is careful about
the time spent on each activity and
focuses on maximum efficiency
(quality of work done in a given time)
5. Presents home
assignments without delay or fault

Rarely meets all the


criteria mentioned

1. Wears professional, clean and ironed


and well fitting clothes every day
2. Is
careful and aware about the color
combinations of the clothes and
Does not follow the
accessories worn every day.
points regularly
3. Maintains a professional
haircut which is well maintained
4. Shaves regularly
5. Uses natural make-up
(ladies should use some minimal
make-up)
1. Maintains a professional and erect
posture at all times
2.
Maintains eye contact
3. Has a pleasant demeanor, smiles
when required.
4. Provides non-verbal
acknowledgement when spoken to 5.
Maintains

Does not follow the


points regularly

Personal Hygiene

Attentiveness

Team Skills

moisturizer if required) and is clean at


all times.
2.
Hair is washed regularly
Does not take care of
3. No body odour/bad breath
any of the aspects
4. Shoes are cleaned and
polished
1. Is attentive when the trainer takes
the session
2. Is a good listener and provides
acknowledgements to anyone during
an interactions
3. Asks relevant questions in
reference to the context of the
discussion

Does not take care of


any of the aspects

1. Is co-operative and helps team


members as and when required.
2.Has a
problem solving attitude and takes up
responsibility to set things right to
Does not take care of
achieve the training objective.
any of the aspects
3.Does not
involve in any conflicts 4. Has a
positive communication style (does not
force opinions on others)
5. Accepts
feedback from team mates positively

Social Etiquette

1. Is aware of his/her social


responsibility
2. Takes care of the environment
(resources available) and infrastructure Does not take care of
any of the aspects
around
3. Takes
care of other's interest
4.
Displays duty of care
5. Respects oneself

Interpersonal Skills

1. Initiates conversations with people


around, without hesitation. 2. Is able to
build rapport with most of the team
members including the trainer
Does not take care of
3. Is able any of the aspects
to initiate small talk in appropriate
situations
4. Has
a great sense of humor
5.
Is empathetic towards others

Proactiveness

1. Takes initiative for self development.


2.
Displays inventiveness
Does not take care of
3. Is enterprising
4. Is positive while any of the aspects
approaching any situation
5. Does not whine
(complaining attitude)

2(Needs
considerable
Improvementtrainer to highlight it
to the delivery
manager)

Displays two of the


points

3 (Meets some
expectation

Displays three of the


points

4(Meets key
expectations)

Displays 4 of these
points

Displays three of the


points regularly

Follows it sometime

Follows it most of the


time

Displays two of the


points regularly

Follows all the points


when asked to

Displays all of these


points always except for
some exceptions

Displays two of the


points regularly

Follows all the points


when asked to

Displays all of these


points always except for
some exceptions

Displays three of the


points regularly

Follows all the points


when asked to

Displays all of these


points always except for
some exceptions

Rarely displays these


points

Sometime

Most of the time

Rarely displays these


points

Sometime

Most of the time

Rarely displays these


points

Sometime

Most of the time

Rarely displays these


points

Sometime

Most of the time

Rarely displays these


points

Sometime

Most of the time

5 (Ready for the Corporate)

Displays all the 5 points

Follows is regularly

Displays all the 5 points every day

Displays all the 5 points always

Displays all the 5 points always

All the time

All the time

All the time

All the time

All the time