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1. Efficiency means:
1) To achieve organiza onal goals with minimum resources.
2) To achieve organiza onal goals with minimum costs.
3) To achieve organiza onal goals at any cost.
4) Effectiveness.
2. Accountability means:
1) Managers' responsibility for organizational success.
2) Every employee is accountable for his tasks.
3) Employees and managers are responsible for their services.
4) Customers have right to ask evidence.
3. Who conducted Hawthorne studies?
1) Max Weber

2) Fredric Taylor

3) Mary parker Follett

4. Managers should:
1) get plans accomplished
2) be responsible for the success of strategic plans.
3) plan
4) be involved in planning
5. Conflict:
1) can be constructive

2) is not avoidable

3) is harmful

4) is avoidable

4) Elton Mayo

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6. Organizational chart:
1) shows organizational relationships and reporting channels.
2) indicates organizational positions.
3) shows who reports to whom
4) shows organizational hierarchy.
7. What is human resource planning?
1) It refers to development planning.
2) It refers to personnel planning.
3) A plan to support personnel welfare.
4) It means personnel recruitment.
8. How employees ' training needs are estimated?
1) Through supervisors' evaluation.
2) Through employees' performance evaluation.
3) Through employees' self assessment.
4) On the basis of personnel or training department.
9. Time study:
1) Is the minimum time needed to do the job.
2) It not used in organizations any more.
3) Is still valid
4) Shows the exact time needed to do the job.
10. Who introduced hierarchical needs?
1) Herzberg

2) McClelland

3) Maslow

4) McGregor

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11. Performance appraisal can be used:


1) For every organizational personnel
2) Only for newly employed personnel.
3) Only to evaluate specialists' capabilities.
4) For employees who need special training.
12. Who introduced the concept of bureaucracy?
1) Mintzberg

2)McGregor

3)Herzberg

4)Weber

13. Informal group:


1) is harmful for organizations.
2) should be controlled.
3) is useful for organizations
4) should be supported by top managers
14. Who defines organizational culture?
1) Managers

2) Top managers

3) Managers and employees

4) Managers and shareholders

15. Who is responsible for the success of organizations?


1) Top managers
2) Managers
3) Managers and employees
4) Managers, employees, and shareholders
16. Which of the two concepts come first: Organizing or Planning
1) Organizing

2) Planning

3) At the same time

4) It depends

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17. Is management a science?


1) No
2) It is an art
3) Yes
4) Management is still in the process of becoming a science.
18) Is marketing a profession?
1) No, it is not.
2) It depends how one defines it.
3) In an environment it is a profession
4) Yes, it is.
19. What is synergy?
1) The situation in which the whole is greater than its parts.
2) Combination of sub-systems
3) Accumulation of sub-systems
4) Putting energies together.
20. What is management by objective?
1) A formal goal setting by top manager.
2) A formal plan developed by managers and employees.
3) A formal set of procedures that establishes and reviews progress toward common goals for
managers and subordinates.
4) An official goal designed by only managers.