One-day masterclass 10 September 2008, London

Book before 18 July 2008 to receive your

Implementing a Knowledge Café
Maximising knowledge sharing throughout your organisation Why attend this event?

10% early bird discount

nowledge sharing is a key issue for business success but it requires an open mindset and continues to be a challenge for many companies: one solution in achieving real knowledgesharing benefits is the use of knowledge Cafés. This is a face-to-face meeting, that provides an effective vehicle for opening discussions that lead to sharing. It can be employed as a tool to share tacit knowledge used within teams or Communities of Practice to question entrenched •Understand the assumptions, help facilitate learning from others and gain a deeper, collective understanding of importance of a subject through conversation. conversation in your It is not just about talking and networking, but allowing people to engage each other with the aim of learning from each other rather than entering into unproductive debate. A knowledge Café can be your easy, low cost way to make knowledge sharing work for your organisation can gain buy-in for a new initiative; acquire improved understanding of complex issues; improve the way that people work together by gaining an understanding of others’ perspectives; enable a tacit transfer mechanism between less experienced and retiring workers and facilitate the merger of two cultures after a take-over. more innovative culture within their organisation. You will learn to understand the fundamental principals and benefits of the knowledge Café process. You will go on to participate in a knowledge Café, experience the benefits first hand and reflect and discuss your experience. You don’t need to be a professional facilitator but book today and you will leave the workshop understanding the power of the knowledge sharing and with the techniques to run to your own Gurteen knowledge Café.


A one-day masterclass designed to help you:


• esign and run D knowledge Cafés

• se Knowledge U Cafés to solve specific business problems and The workshop is designed for anyone who is involved in developing a knowledge-sharing or challenges • reate opportunities C in your organisation for creative conversation

About your masterclass leader
David Gurteen has over 30 years experience working in high technology industries. Today, he works as an independent facilitator to help people achieve results through innovating, sharing, learning and working more effectively together. David is the founder of the Gurteen knowledge Community - a global learning network of over 15,000 people in 154 countries who share and learn from each other and who strive to see the world differently, think differently and act differently. David Gurteen, your workshop facilitator, has been running knowledge Cafés and knowledge sharing workshops in a variety of settings and cultures, around the world for the last 5 years including: London; kuala Lumpur, Jakarta; Hong kong; Dubai; Singapore; Canberra; Barcelona; Washington DC; Moscow and elsewhere. From this experience, he has developed a highly successful format: the Gurteen knowledge Café.
Produced by: Researched by:

Who should attend?
Directors, Head, Managers and Professionals of: Change management Facilitators Human Resources knowledge management Learning and development Project Leaders Trainers

David Gurteen
Gurteen knowledge

ways to register

5 Easy

tel: 0208 785 2700 fax: 0208 785 9373 email: web: Or see back page for mailing details

One-day masterclass
10 September 2008, London


09:30 10:00 10:15

Registration and refreshments Introductions Business is a conversation •KM is about understanding •The importance of dialogue The Knowledge Café process • ackground, rationale and B outcomes • he process itself T Morning refreshment break


Implementing a Knowledge Café • et the theme and question S • mall group conversations S followed by a whole group conversation Networking lunch break


Uses of the café and alternative formats • usiness applications of the B Café • orld Café and Open Space W Technology and other formats Afternoon refreshment break Café-style review of the day Close of masterclass

13:00 14:00 14:15


Review of the morning


Tips and techniques • The process in more depth • Language and cultural issues


DELEGATE DETAILS Please photocopy this form to register further delegates

Booking ref:


1. Fax: this form on +44 (0)20 8785 9373 2. Tel: +44 (0)20 8785 2700 3. E-mail: 4. Online: 5. Post to: Marketing Department, Ark Group 266/276 Upper Richmond Road London SW15 6TQ, Uk

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1. Book before 18 July 2008 to claim your 10% early bird discount* 2. Book in groups, please call for a group discount 3. Take out a subscription to Inside Knowledge magazine and receive a 10% discount

I have read and understand the cancellation policy and agree with the terms and conditions


Event media is available containing speaker’s slides and biography in various formats. Choose from: Hard copy documentation (black & white) - £210+VAT/E283+VAT CD-ROM (single-user license) £240+VAT/E324+VAT
(Last 3 digits on signature strip on back of credit card. AMEX - 4 digit number on front of card)

One-day masterclass: £595+VAT/ E805+VAT One-day masterclass (public sector only): £495+VAT/E670+VAT
HOW TO PAY (please tick the relevant payment option)
CREDIT/DEBIT CARD Card Number: Expiry date: Issue Number (for switch): Amount GBP: Security No: Valid from:

CD-ROM (site license) - £710+VAT/ E958+VAT Contact Leigh Duncan, +44 (0)20 8785 5964 or e-mail:

Please find enclosed a cheque for the amount of GBP made payable to Ark Conferences Ltd

Hotel & AccommodAtion
Please contact us if you require assistance with finding accomodation. For more information, please contact Anton Ersare, +44 (0)20 8785 5941 or e-mail:
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BOOkING CONDITIONS 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: n Cancellations notified over 45 days prior to the event will not incur a cancellation fee.

n In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged. n For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. 5. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. 6. All cancellations must be received in writing. 7. Ark Group will not be held liable for circumstances beyond their control which lead to the cancellation or variation of the programme. 8. All bookings, whether Uk or overseas will be charged Uk VAT 9. The prices quoted in Euros are the correct conversion rate at the time of print

10. *This offer cannot be used in conjunction with any other Ark Group promotion or offer. 11. Ark Group reserves the right to reject any booking at any time prior to the event, without explanation. DATA PROTECTION Your details will be added to the Ark Group database in order to process your booking and inform you of related Ark Group events and publications. If you do not wish to receive any further information or special offers from us please contact us. Ark Group is a division of Wilmington PLC whose subsidiaries may also wish to inform you of relevant products and services, if you do not wish to receive this information please tick here.

Ark Group cannot be responsible for assisting potential delegates in obtaining visas to the country in which this event is being held. Delegates are responsible for their own travel, accommodation and visa requirements.

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