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Smith | | E-PortFolio | LinkedIn

Hands- On IT Manager with solid background in Information Technology, telecommunications, and project management with
strengths in management, scheduling and problem resolution. Being an expert troubleshooter with a keen eye for details and
organization. Highly Skilled at building strong relationships and proven success collaborating with high priority customers in
fast paced environments.

o University of Texas at San Antonio Bachelor of Arts (Business Information Systems, Sociology, Spanish)

Technical Skills:
o Windows 2003/2008/2012 server
o Java programming
o Windows Vista, XP, 7 & 8, 8.1, 10
o Microsoft SQL programming
o Microsoft word, excel and PowerPoint, Access,
o Python programming
o Jython programming
o Apple: Snow Leopard, Snow Lion, Mavericks, OSX
o Network (Fiber, VLAN, Port Forwarding)
o Apple Programs: One Note, Pages, Keynote,
o Debugging computers
o Project management
o PMS Systems, Opera, Galaxy (Light speed)
o Construction Site Surveying
o POS Systems: Micros 3700 9700, Symphony V2
o Jonas Golf Management System
o Vision Keycard System
o NEC8500 phone system
o Cloud Infrastructure
o Administration/Domain management
o UA Server Voicemail Server
o Android
o SVC800 Application
o Apple : IPod, IPad, troubleshooting
o OW5000 Server call service server
o Training of various applications to associates

LaCantera Resort & Spa | IT Manager
July 2014 -Present
o Server Administrator (Windows 2003, 2008, 2012)
o Telecom Administrator (VOIP, Digital, Analog, Voicemail)
o Network Engineer (HP Procurve Switches, fiber multimode, single mode; Cat5; Cat6)
o HSIA Sales Consultant (Meant with clients to discuss and quote internet needs for conferences)
o HSIA Administrator (Managed SSIDs, Bandwidth for groups in house)
o Daily documentation for IT department (Quotes, Invoices, Auditing)

LaCantera Resort & Spa | Interim Director of IT
June 2015 August 2015 & Dec 2013- Feb 2014
o Financial Administrator (Quotes, Invoices, POs, Capex)
o Implemented Simphony 2 POS system into 7 new outlets
o Site Surveyor worked with contractors for various projects
o Implemented Wi-Fi system for the new Public spaces
o Auditor Microsoft licensing, Employee cell phone program
o Inventory Manager
o Restructured File server for better security
o Cleaned file server - 80 GBs worth of data
o Secret Server Administrator
o Transitioned Lacantera Resort Network from a Starwood Hotel management to a Destination Hotel
o Oversaw all technical, networking infrastructures for the hotel (508 room, 175 computers, 143 users, and 171
cell phones, 22 servers)

LaCantera Resort & Spa | IT Technician
Feb 2014 July 2014
o Systems Administrator - Oversaw daily support calls.
o Desktop Technician
o Drone Pilot Phantom 2
o Systems trainer trained staff in various application
LaCantera Resort & Spa | Internship- Associate Development Program

June 2012 December 2013 Starwood Hotels

o Internship in which I learned the foundation of IT management within a business.

LaCantera Resort and Spa | Service express attendant
April 2012- December 2013
o Bellman, front desk agent, housekeeper, valet, and shuttle driver at the Westin Lacantera

Best Buy | PCHO (computers) Sales Assistant
June 2011 October 2011
o Computer Salesman

Project Management Experience
o Construction Project Management
o LaCantera Resort & Spa | Internal Technical Project Supervisor
o Contacted contractors for cable dropping (data, voice, and WI-FI), managed quotes and invoices for various
o Junior Ballroom (10,000 sq. ft.)
o Spa
o Pool Area (2 outlet restaurants and Wi-Fi Access Point Locations)
o 4 Restaurants (3 meal, signature, sports, outdoor dining)
o Human Resource Department
o Reservations Department

o High Speed Internet Project Supervisor
o LaCantera - Managed guest Internet project
o Switched HSIA Provider (TWC 100 mbps to FourWinds 500 mbps)
o Switched HSIA Management company (Sunray to Internally)
o Implemented WI-FI access points in each guest room and meeting space (508 Guest Rooms, 15
Meeting Spaces, 2 Ballrooms)
o Managed allocation of bandwidth / SSIDs / WI-FI hardware

Server Administrator Experience
o Active Directory Administrator
o Implemented new PMS (Opera) System old LightsSpeed
o Implemented migration from old POS Micros 9700 to Simphony 2
o Group Policy Management
o NAS (Network Area Storage) administrator
o Domain Controller administrator / DHCP pool w/ DNS
o Microsoft Exchange Management Console administrator
o Point of Sale System Administrator
o Point Messaging Service Administrator
o Back up Server Administrator
o Troon Golf Jonas System Administrator
o WSUS (Windows Systems Update Service) Administrator