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1954

2010

OSMAN PEERUN GOVT. SCHOOL


Royal Road
Medine Camp de Masque
Tel/Fax 4166893
SCHOOL PROFILE

A primary school had existed since long in the village of


Medine Camp de Masque situated opposite the present
school. The seven classrooms were made of wood and iron
sheets belonging to the Peerun family. Many eminent
personalities like Mr K.Ramoly, Mr Z.Peerun, Dr Oaris, Mr
Jauffeerally and Mr Seewooram had their education in that
school.
In August 1951 the Education Department requested Mr
Osman Peerun to erect a new building and it was
completed and inaugurated in February 1954. Pupils from
Mont Ida, Medine and Bel Etang attended the school. The
school belonged to Mr Osman Peerun. He was well known
because

of

his

participation

in

social

activities

and

struggle for the welfare of the inhabitants. On the 14 th


April 1986 the Government bought the land and the

building but named the school Osman Peerun in memory


of the late owner. As the building was in a deplorable
state

the

Government

decided

to

demolish

the

old

building to erect a new one in 2000. The new building was


inaugurated on 19th March 2004 y Sir Aneerood Jugnauth
President of the Republic of Mauritius. In 2009, the school
population is 350 for 12 classrooms. Besides the core
subjects, Hindi, Urdu, Tamil, Telugu and Arabic are taught.
ICT Classes are also run by a specialist teacher.

Quality Services to its valued customers.


1. The environment has been enhanced. Plants and
flowers have been planted and the lawns are
regularly trimmed.
2. An Endemic Garden has been set up and children can
find endemic plants at school.
3. A Mini Meteo Station is being set up such that
children can learn about weather conditions,
instruments and their environment.
4. A Special Toilet has been built to accommodate
physically handicapped children.
5. A new water pump has been installed to provide
enough water.
6. A Multimedia Room is being set up to support
teaching and learning.
7. The Childrens Garden has been restored.
8. All classrooms have been provided with fans.
9. Extra and Co curricular activities are organised
regularly.

10.
The CPE Results have moved from 70.2% in
2005 to 90% in 2009.
Basing on the above achievements we dont
have any doubt to be the winner of the PSEA
2009.
Actually we are planning to get ISO Certified by
May /June 2010.

Performance of the school


Academic Results
CPE Results for the last 3 years
Year

Percentage

2006

73.3%

2007

76.2%

2008

80.3%

2009

90%

EXTRA CURRICULAR ACTIVITIES (Not Limited to)


1 Music Day
2 Sports Day

3 Educational Tours
4 Exhibitions

CO CURRICULAR ACTIVITIES (Not Limited to)


a
b
c
d
e
f

Essay Competition
Drawing Competition
Story Telling
Drama
Poems Recitation
Songs

ORGANISATION CHART
HEADMASTER

PTA
DHM

DHM

DHM Tea..

Teachers/ST Educators

Caretaker
s

Probationers

School Clerk

General Worker

OUR VISION

To be the best primary school of


the region providing quality
primary education.

OUR
MISSION
The Senior Management Team shall strive to reach the objectives set by the school
basing on the 4 key aspects of our operations:

CUSTOMER
It is the prerogative of the Ministry of Education, society, parents and students that
we fulfill and satisfy the teaching and learning needs and expectations.

PRODUCT/SERVICE
Our commitment and involvement shall be demonstrated by producing and
delivering educational services in terms of knowledge, skills, values and attitudes
within the perfect learning environment as per the Education Act of year 1957,
World Convention for Children 1990 and National Centre for Curriculum Research
and Development.
GEOGRAPHIC
Our dedicated services shall cover customers of regions as specified by the Ministry
of Education.

TECHNOLOGY
To facilitate and accelerate Teaching and Learning Processes in a perfect learning
environment, full use of Information and Communication Technology will be made to
acquire current and specialised knowledge, competencies and World Class
tools and techniques.

OUR QUALITY
POLICY

At Osman Peerun Government School, we are fully committed to provide quality


education and service that meets the needs and expectations of Government,
society, parents and students.

Our verifiable Quality Management System based on current applicable standards,


guidelines, legislation and statutory requirements shall be regularly reviewed for
continual improvement.

Our operations shall be reviewed and optimised to ensure continual improvement of


the educational process.

We shall ensure that adequate training and education is provided by the Ministry of
Education and the school to enable our staff to give the best of themselves.

Quality being the responsibility of everybody in the Organisation, this policy shall be
communicated and understood by one and all. It is subject to periodic review to
ensure its continued suitability.

OUR QUALITY
OBJECTIVES
N

Objectives/Target

Owner

o.
1

To achieve ISO 9001:2008 Certification by May/June2010

Top Management

To maintain CPE past rate in the range 80-90 %

Top Management

To set up a multi-media room

HM/PTA

Give good hygienic condition as far as the toilets are

Top Management

concerned. Build a toilet block for physically handicapped

HM

children
5

To create and set up an endemic corner

HM/PTA

Restoration of playing areas

HM/PTA

To build canopies to shelter the corridors of the school

HM/PTA

To increase customer satisfaction by 5% in the next one

HM/PTA

year

OSMAN PEERUN GOVT. SCHOOL

CODE OF ETHICS FOR STAFF


NO USE OF FOUL AND ABUSIVE LANGUAGES IN
THE SCHOOL COMPOUND
NO USE OF MOBILE PHONES IN CLASSROOMS
MEMBERS OF THE STAFF MUST NOT
EMBARRASS COLLEAGUES, PARENTS AND
PUPILS BY THEIR DRESS, SPEECH AND
BEHAVIOUR.
NO PHYSICAL OR VERBAL PUNISHMENT
INFLICTED ON PUPILS
MUST BE REGULAR AND PUNCTUAL
NO CIGARETTES OR ALCOHOLIC DRINKS AT
SCHOOL
TREAT COLLEAGUES AND PARENTS WITH
COURTESY AND RESPECT
DONT ACCEPT GIFTS AND OTHER BENEFITS
MUST NOT DISCLOSE CONFIDENTIAL
INFORMATION
WORK WITH INTEGRITY, IMPARTIALITY,
HONESTY AND JUSTICE.

CUSTOMER CHARTER
Parents must see to it that their wards wear
uniform and badge of the school.
Parents must see to it that their wards dont
bring dangerous materials at school such as
knives, cutters, pointed materials etc.
Parents must see to it that their wards dont
wear or bring valuable objects such as golden
necklace, earrings, mobiles,
toys and large sum of money.
Parents must see to it that their wards dont
bully, use foul language, misbehave or beat
their friends. Instead they have to cooperate
and respect them.
Parents willing their ward to have lunch at
home must write a letter for permission to the
Head Master.
Children who are absent must bring a letter for
reasons of absence to their teacher
Parents willing to meet their wards or class
teacher must seek permission from the HMs
office.
Parents under the influence of alcohol will not
have the right to meet teachers or their wards.
Parents must know that the school premise is a
non smoking zone.
Parents dont have the right to enter
classrooms of their wards.

Any complaint must be addressed to the HM,


Secretary of the PTA or deposited in the
Suggestions/Complaints box.
Parents are informed that the main gate of the
school yard will be opened at 8.15 hrs

OSMAN PEERUN GOVT. SCHOOL


ORGANISATION CHART
Ministry of Education, Culture and HR

Director Zone 2

P.Inspector

Head Master

T/ST/Prob
ICT //Ed

DHM

Caretaker

General
Worker

OSMAN PEERUN GOVT. SCHOOL

QUALITY MANUAL
A Steering Committee on Quality Management has been set up. During
their Management Meeting in January 2010, they have decided to prepare
a Quality Manual by February 2010. Actually the manual is almost ready
and is being circulated among the staff. All procedures have been laid
down and a Flow Chart accompanies those procedures describing the
activities of the organization.

HEALTH AND SAFETY COMMITTEE


Ministry of
Education,Culture
and HR Zone 2

Head
Master

Deputy Head
Master

Mr
M.Roojee
School
Clerk

Mr
R.Jhugroo
DHM

Mrs
S.Chady
ICT S.O

Mr
S.Chady
T/ST

Mrs
M.Ramni
al T/ST

Maintenance of Good Hygiene Practices

The Health and Safety Officer shall have the overall responsibility to ensure that
Maintenance of good hygiene practices are carried out effectively

Check cleanliness of the school surroundings, which includes front

and back

yards ,gardens, pathways, parking area and staircases.

Check toilet in the morning & after breaks for tidiness and odour.

Ensure waste bins are tidied and kept covered to prevent infestation by birds and
other animals.

Pupils are reminded during morning assembly of the importance of cleanliness


and its maintenance

The canteen keeper shall ensure that the canteen area are cleaned
before/during and after services provision and is inspected on a daily basis by
designated staff.

After heavy rain or cyclonic conditions the school premises shall be inspected for
cleanliness and standing waters to prevent breeding of infections and agents
(mosquitoes,etc)

Well before opening of schools, after long breaks, the caretakers shall ensure in
and out cleanliness of the school.

During teaching/learning deliveries teachers shall remind children of Good


Hygiene Practices that shall include:

Hand washing/ cleaning

Eating Habits

Personal Hygiene

Avoid smearing dirty hands near doors ,railings and walls

Use of Bins

Report sicknesses/illnesses

Incidents pertaining to health/hygiene shall be recorded in Log Book

Safety and Security


The Health and Safety officer shall have the overall responsibility to ensure that Safety and
Security is carried out effectively
Safety and Security Flowchart
START

Conduct Risk Assessment


periodically

HM/HSO
SSO

Evaluate Potential Risk HM/ HSO


SSO
Identify controls to minimize andHM HSO
/
eliminate risk
SSO

Conduct Management Review toHSO


establish effectiveness of controls
HM
HSO
Record incidents, accidents and near HM
misses

Follow Emergency
Preparedness Procedures

H HSO
Communicate Safety and Security instructions to PTA,
staff and students
M

HSO
Conduct Safety and Security tours of the infrastructures and surroundings
on a weekly/daily basis as necessary
HM

Record in File

HM HSO

END

Communication
The AGM is the main tool of communication with parents.
A Special General Meeting is organised for important
natters concerning parents such as ammendments to
Rules and Regulations of the PTA. News Letters and
letters are also used to communicate with parents.

The Morning Assembly is used to communicate with


pupils and the staff. Guest Speakers are sometimes
invited to adress the Assembly. During the Morning
Assembly pupils take part in activities such as story
telling, poem recitations, sketches etc.
The staff and pupils are also informed of important
decisions through the Information Book.
Regular Staff Meetings are organised to discuss about the
Term Assessment, Exams, Extra and Co Curricular
Activities, pedagogical matters, decisions taken at HMs
Meetings etc. The staffs are called upon to interact and
bring suggestioson the different agendas. Informal
meetings are also organised for minor issues.The School
Notice Board is also used for general informations such as
early dismissal of classes, sports day, AGM among others

Means of communication shall include:


Meeting
E-mail
Team Briefing
Memo

Mr T.Mungla Head Master of Osman Peerun Govt. School


on mission at the CONFEMEN Conference held in Dakar,
Senegal.
He has represented the Republic of Mauritius on behalf of
the Ministry of Education, Culture and HR in May 2009.

Operational Set Up and Team Work


Committees
Health and Safety Committee presided over
by the HM
Pupils Welfare Committee chaired by the
DHM. The committee caters for children with
special needs, health of children, children
facing domestic violence etc.
Sports Committee chaired by a member of
the staff. It is responsible for organizing
Sports Day and sports activities.
Quality Management Steering Committee
chaired by a member of the staff for
establishing International Norms and
Procedures.
Staff Welfare committee chaired by a
member of the staff
Media Integration and Pedagogical
Committee chaired by a member of the staff.
They cater for media materials and the
library and make recommendations to the
HM.

Drama and Music Committee chaired by a


member of the staff. They organize Music
Day and other cultural activities.
All members of the staff are taken on board in
the different committees. The committees
create the link with all members of the staff
and the different activities are well
coordinated.

Conflicts Solving
In all organization there are conflicts and Osman Peerun
Govt. School is no exception to that rule. The HM with the help
of the DHMs have the overall responsibility to identify control and
resolve conflicts arising within the school educational process
delivery. A Flow Chart has been designed to resolv e conflicts.

A Flow Chart has been designed to resolve conflicts.


START
HM
Conflicts identified and /or informed
M
Deal and close

HM

Minor
Record incident

Assess
Consequences?

HM

Major
HT/
Call
Parties
for
dialogues
and clarifications
Take mediatory actions and assesses
outcomes
HT/M
M

END

Deal and close

Record Incident

HM

Approved ? No

Record Incident

HM

Inform Directorate for further actions HM

END
Inform parties concerned

HM

END

EFFECTIVENESS AND EFFICIENCY


An environment week was organized in
May 2009 to sensitize pupils on the
importance of a green and clean
environment.
Result: The environment of the school
revisited, back yard cleaned and restored,
walls of the school painted, flowers and
plants planted, lawns properly trimmed
and more bins at the disposal of children
in classrooms and yards.
An ICT Week was organized in
collaboration with the NCB in July 2010.
Parents and pupils were sensitized on the
importance of ICT in the teaching and
learning process. The IT Coach of the NCB
stayed on the school premises for 2 days.

Result: Parents had awareness sessions


on ICT, pupils were acquainted with new
tools and the Multimedia Room started to
be operational
A Fun Day was organized in collaboration
with the PTA to raise fund for the school.
Result: A sum of more than R 50000 was
raised to finance the different projects of
the school
The water pump of the school was broken.
On many occasions the CWA Cistern was
solicited as the school ran out of water. A
new water pump has been installed.
Result: Problem of water solved.
Open Day for pupils and parents in
connection with Bridging the Gap and
Admission to STD I 2010.
Members of the staff called at the school
during vacation to prepare the classrooms
for STD I. Among others the furniture was
revisited, classrooms painted, curtains
changed, set up wash basins, provision of
book shelves and CD players.
Parents and pupils were invited to visit
the classrooms and school premises on
facilities and services offered.
The Head Master addressed the parents
on that day. He talked on the following
issues; Bridging the Gap, Customer
Charter, Badge and Uniforms, hygiene and
nutrition and PTA among others.

This will enable parents to prepare the


admission of their children in good
conditions in 2010.

CUSTOMER FOCUS
CUSTOMER SATISFACTION MEASUREMENT
CUSTOMER SATISFACTION QUESTIONNAIRE
Osman Peerun Government School is conducting a survey with an aim to evaluate
the satisfaction of our customers, that is the parents of our students, regarding the
quality of its services offered. Any information gathered will be kept confidential.
Please tick on the box which most reflects your level of satisfaction for each
criterion:
Level of satisfaction
1

2
Quite

Extremel

satisfied

3
Neither
satisfied nor
dissatisfied

Satisfi
ed

N/A

Very Satisfied

satisfiedsatis

dissatisfied
Tick as appropriate
1.

Cleanliness of school environment

a.

Yard

N/
1

5
A
N/

Classroom
b.

s
c.

Toilets

A
N/
1

5
A
N/

d.

Canteen

5
A

2. Services Offered by the school


N/
a. Education

b. Library

c. ICT

d. Discipline

Signature(Optional):
.
Customer Satisfaction Measurement Flowchart
START

*
Brainstorm on Key Performing Indicators

Prepare Draft of CSQ

- Yearly Basis

Customer
Satisfaction
Questionnair

Carry out pilot testing of CSQ

Finalise CSQ
Implement
Analysis
of Preventive/Corrective
data
Action
Define
Follow Methodology
Prepare
up
Sample
to obtain
of Customers
CSQ
of Survey *
END

A
N/
A
N/
A
N/
A

Distribute CSQ to Targeted Customers

COMPLAINTS HANDLING
This process describes the activities related to Complaints
Handling within Osman Peerun Government School. It
applies to all complaints received with respect to the
services offered by the school
The HM/DHM shall have the overall responsibility to ensure
that complaints are received, investigated and promptly
resolved to the satisfaction of all parties.

All personnel shall be responsible to follow procedures as


described below.
This Complaint handling procedure enables the school to
give better services to our customers and to solve any
conflicts between the organization and the customers.
See below a sample of Customer Complaints Form(CCF) and
a Flow Chart to that end

CUSTOMER COMPLAINT FORM


Name of Customer:
Contact Details:
Nature of Complaint

Received by:

Date:...

Investigation & Findings

Investigated by:

Date:..

Corrective/ Preventive Action

CH Flowchart

Start
Acknowledge
receipt in case of
written complaint

Receive complaints
AP

CCF

Record Applicable Details

Investigate Merits of Complaints

AP

Complaint Justified?
Customer Agrees?
Communicate to
Customer

AP

Record
&
Communicate
Customer
Decide
onAnalysis
Corrective
Action
AP
Forward
CCF
to QMR to
AP
File
CCF
for
AP
Follow-up
and
Corrective
Action
AP
END
AP

CCF
CCF

Newsletter
A newsletter is sent to parents every term to inform them of the
different activities and projects carried out by the school .Parents
are also informed of future activities and projects.
See a copy of a Newsletter

Cleaning records

In our quest to give better services to our valued customer a cleaning record
book is kept whereby the cleaning of the toilets are monitored closely.

CLEANING RECORD
Name of Employee:.
Date

Area

Time

Signature

Inspected by

Signature

(s)

This is a new format for monitoring the cleaning of toilets/classrooms and school
premises. This is at implementation stage.

Emergency Preparedness and response plan


Customer Security
An emergency response plan has been setup to look after
the security of the pupils. This plan has been devised to
look at all aspects of the security from fire to cyclones.
EPR Check List
Injury Checklist
In case of injury, the following shall be ensured:

Establish seriousness of injury

Provide First Aid

Arrange to take injured personnel to nearest clinic/hospital, if


necessary

Follow up until employee fully recovers

Investigate cause of injury

Implement any applicable preventive action

Cyclone Checklist
In case of cyclone, the following shall be ensured:

Verify and consolidate all openings

Close all windows and doors

Switch off the mains supply

Place all equipment/stationery upon a certain height

Assess extent of damage upon departure of cyclone

Implement any applicable preventive/corrective action

Fire Checklist
In the event of fire,

Give the Alarm

Call the Fire Brigade

Dial 115 or 995 giving exact address

Give the Brigade Distinct Information concerning the fire:

Your name & telephone number

Exact location of the fire

Nature of the fire

Assure yourself that the call has been received by the Fire
Brigade

Evacuation:

On hearing the alert, all occupants should immediately evacuate the building
and proceed to a predetermined assembly point. Do not stop to collect
personal belonging

Roll call
One person in each building or department should have the duty to maintain
a roll so that a quick check can be made. The Fire Brigade should be
informed on arrival if anyone is missing.
Circumstances will dictate wherever if fire fighting operation should be
attempt.

Place all equipment/stationery upon a certain height

Assess extent of damage upon extinction of fire

Investigate the cause of the fire.

Implement any applicable preventive/corrective action

Report to Management.

An emergency preparedness and response plan has been


setup and all members of the staff have taken cognizance
of same. The plan can be verified at the office.

Quality and Innovation


1 In January a Quality Management Steering
Committee has been setup to look after the
quality of services provided to our customers.

2
3

This committee is also responsible to prepare


the school for ISO Certification 9001 2008 by
May 2010.
A Quality Manual has been prepared and an
awareness session has been organized.
In 2009 the Canteen was being run without any
contract and was left at its own end in the
provision the services to the pupils. This year a
contract has been drawn whereby the canteen
owner will have to work on the clauses setup in
the contract and sell food items according to the
Food Act 206 of the Food Regulations 1999. The
contact can be viewed at the office.
In January 2009 the PTA was paying a watchman
to look after the Security of the school. There
was no contract and the Watchman was working
on his own. In May 2009 and January 2010,
contracts have been drawn and signed between
the Watchman and the PTA. The Watchman will
have to work according to the clauses setup in
the contacts. Same has been done between the
baker providing loaves to the pupils and the PTA.
Actually the school satisfies the conditions to
receive a Fire Certificate and actually our
demand for Fire Certificate is being processed
A customer Charter and a Code of Ethics have
been setup for the staff. Actually the school is
working on an Anti corruption Manual to
eliminate corruptions.
The CPE Results have move positively from 80%
in 2008 to 90% in 2009. Our objective is to keep

the result in the range of 80 to 90% and go for


Quality results. Other Indicators have been setup
in our Quality Objectives.
8 The SDP 2010(School Development Plan) has
clearly defined our objectives and performance
indicators and who will be responsible for its
monitoring.
A copy of the SDP is available in the office.
9 All employees have clearly defined their Key
result areas, key tasks and their performance
standard for the year 2010 in their PMS Form
which will be monitored timely.
10
Actually the school is working
on the setting up of an endemic garden in
collaboration with the Ministry of Environment
and the NDU. Preliminary works have already
started in 2009 and many Endemic Plants have
been planted and an Environment Club has been
Setup to look after that corner.

How green is the school?

The backyard has been enhanced with flowers, fruit trees, spices
and medicinal plants.
Flowering plants have been planted in front of the school.
The childrens garden has been revisited
An Endemic Corner has been setup
Pupils and teachers have been encouraged to keep their
classrooms environment friendly. Teachers and pupils have
brought plants and aquarium for their classrooms
A mini Meteorological Station has been setup to make pupils
aware on climates and weather conditions.
Promotion of Excellence
A Prize Giving ceremony is organized to reward the best CPE
Pupils every year
End of year prize giving rewarding pupils who have done well
in the End of Year Exams
Pupils and Teachers are encouraged to participate in
activities organized by the NPCC (INNOVED) and the CATs
Convention.
A Sports Day is organized and best athletes are rewarded.
The PTA is looking for rewarding the best employee of the
school based on the Performance Management System.
At Osman Peerun Government School, we believe that
Excellence is not an end in itself; we believe that excellence
is a continuous struggle in our quest for consumer
satisfaction whether it is the Government, parents or pupils.