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Courtney Lockley


(Items found on this study guide may appear on your exam. Please note that not all items
you will see on your exam are listed on this study guide. Reading the chapters will
significantly assist you during the exam)

Chapter 1: Introduction to Interpersonal Communication

Understand the needs (physical, identity, social, practical) that

effective communication can satisfy

Explain the qualities that make a transactional model of

communication more accurate than linear or interactive models.

Define Interpersonal Communication and be prepared to

describe the differences among relational, contextual
(situational), and functional (strategic) definitions of
interpersonal communication.

Identify the key principles (intentionality, content/relationship,

irreversible, unrepeatable) and misconceptions about

Explain the characteristics of competent communication.

Chapter 2: Perception

Understand how the processes of selection, organization, and

interpretation affect a communicator's perception of others.

Explain the how physiological and cultural factors, social roles,

and self-concept lead communicators to perceive one another
and other phenomena differently.

Identify common tendencies that can distort interpersonal

Chapter 3: Self Concept

Courtney Lockley

Understand the influences that shape development of the selfconcept.

Explain the subjective, nature of the self-concept.

Identify the role of self-fulfilling prophecies in shaping the selfconcept and influencing communication.

Understand how it is possible to change one's self-concept.

Explain the nature and extent of identity management.

Compare and contrast the theory of social comparison.

Chapter 4: Emotion

Understand the four components of emotion. Identify the

factors that influence the expression of emotion in
contemporary society.
Describe the influence of sex and culture on emotional expressiveness and sensitivity.

Explain the relationships among activating events, thoughts,

emotions, and communication behavior.

Identify the seven fallacies that lead to unnecessarily debilitative

emotions which can interfere with effective communication.