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Oak Park, Illinois 60304 C: 708.955.4267

Regional Sales Account Manager

Highly accomplish business leader with more than 20 years of experience successfully driving national sales and
managing operations for diverse organizations that include entertainment industry institutions, computer distributors,
and metal manufacturers. Proven ability to set high standards of customer satisfaction and design policies/procedures
to ensure implementation of those standards companywide. Known for continually developing new business
opportunities and meeting or exceeding company sales goals. Areas of expertise:
Sales Growth Cash Management Team Leadership Customer Service Time Management
Communication Hiring, Training & Motivation Staff Management Relationship Building Client Needs
Assessment Customer Service Cold Calling & Prospecting Operations Management
Presentations Negotiations Marketing Plan Development Microsoft Office
INNOVATIVE CHAUFFEURS, INC. Oak Park Illinois 2013-Present
Private Limousine Service
Owned and operated Limousine service to Fortune 500 clients. Promoted sales and marketing for business, and
outsourcing for rides outside territory. Developed relationships with clients as well as all marketing plans for the
company. Led financial management, customer service, and maintained overall appearance, and provided a mobile
office to patrons. Specialized in long distance drives to Wisconsin, Indiana, and Michigan.

Built up business to achieve more than $80K in sales in its first 2 years.

Designed and implemented a complete marketing plan for the company that encompassed pricing, target
CHICAGO WHITE SOX Chicago, Illinois 2010-2013
Provide superior customer service to Chicago White Sox patrons at the Box Office. Have working knowledge in
Ticketmaster. Balance cash receipts to ensure ticket accuracy and security.
HARRIS THEATER, Chicago, Illinois 2003-2010
1,500 seat, not-for-profit theater with 160 music and dance performances per year.
Box Office Treasurer
Manage all box office operations, which includes overseeing ticket sales, creating a seating manifest, tracking
revenues, and compiling financial reports for the controller. Collaborate with the executive director of each show to
coordinate set-up and pricing. Input each shows specific information, including on-sale dates, holds, and pricing,
into the theaters Tessitura sales and reservation software system. Hired, scheduled, and train top-performing box
office personnel. Troubleshoot all seating issues, exchanges, or other problems arising on show days. Produce
show settlements and present them to the executive director for sign-off. Preside over 8 fulltime employees.

Contributed significantly to rapid sales growth from $750K to $6M annually over the past 6 years.

Served as a member of the committee that instituted new Tessitura software companywide and participated in
national Tessitura conferences.

Developed and implemented all box office policies and procedures to ensure efficient operations and highlevels of customer service.



AUDITORIUM THEATRE, Chicago, Illinois 2001-2003

3,700 seat theater presenting large traveling shows and concerts.
Ticket Seller
Orchestrated daily ticket sales and group sale transactions utilizing Ticketmaster reservation system. Provided
customers with information and advice on theater offerings and seating options. Accountable for balancing all cash
and credit card reports at the end of the day.

Listened to customers and assessed their needs in order to provide exceptional levels of customer service.
CAMBRIDGE-LEE INDUSTRIES, INC., Alsip, Illinois 1996-2001
Provider of copper, brass, and aluminum products. Annual sales total over $1B worldwide.
Regional Sales Representative
Spearheaded sales of copper and brass bars, sheets, and rods to clients that included heavy electrical
manufacturers, switch gear companies, screw machine shops, and roofers throughout Indiana, Michigan, and Ohio.
Consistently exceeded company sales objectives and built longstanding relationships with clients. Performed
regular sales calls, consulting with customers to assess their needs, checking on available inventory, and quoting
prices on the spot. Managed sales process from initial contact through order fulfillment. Prospected for new
business through cold calls and referrals.

Effectively tripled territory profits in just 4 years.

Boosted poundage sold by more than 30% and doubled the number of new accounts during each year with
the company.
CHICAGO WIRECRAFT PRODUCTS, INC., Chicago, Illinois 1995-1996
National manufacturer of wire products, including point of purchase displays, face masks, and wire guards. Annual
revenues total $15M.
Regional Sales Representative
Drove nationwide sales by establishing a new sales and marketing program that included contact management,
target marketing, and trade show participation. Cultivated relationships with new and existing clients. Procured
materials not manufactured by the company for key customers.

Raised sales by 15% in 9 months by expanding business with existing customers and creating new markets.

Set up a comprehensive database system of all prospective clients and contacts.

Bachelor of Science in International Relations
Northern Illinois University, DeKalb, Illinois