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8D Problem- Solving Process


Process Step

Prepare for the 8D

Form a Team

Descirbe the Problem

What are the symptoms that 3D Instruments is seeing? Specify the internal/external customer problems by identifying in
quantifiable terms who, what, when, where, why, how, how many (The 5 Whys) of the problem.

Containment Action

Define and implement containment actions to isolate the problem from any internal/external customer until permanent
corrective action is available. Verify the effectiveness of the action. The ICA is a type of 'Band-Aid' used to protect the
customer until the root cause is determined and the permanent correction can be implemented.

Root Cause Analysis

Identify all potential causes (due to a change) which could explain why the problem occurred. Isolate and verify the Root
Cause by testing each potential cause against the problem description and test data (does it explain the IS,IS/NOT'S in
D2?). Identify alternative corrective actions to eliminate root cause.

Permanent Corrective Action

Through pre-production test programs, quantitatively confirm that the selected corrective actions will resolve the
problems for the customer and will not cause undesirable side effects. Define contingency action, if necessary based on
the risk assessments. This step describes WHAT you will do.

Implement and Validate


Closure and Team Celebration

Actions to Take
Setup you plan. Establish a team that has knowledge, time, authority and skills to solve the problem and implement
corrective actions
Using the team approach, make each problem solving team member aware of the problem, bad parts, processes,
nonconformances, and customer concerns.

Define and implement the best permanent corrective actions. Include the removal of the ICA. Choose on-going controls
to ensure the root cause is eliminated. Once in production, monitor and evaluate the long-term effects and implement
contingency actions, if necessary. This step describes HOW you will do it.
Modify the management systems, operating systems, practices and procedures to prevent recurrence of this and all
similar problems. (What is the "Escape Root Cause"? What in your system allowed this problem or any problem from
leaving your plant and not getting detected?). Choose on-going controls, including mistake proofing methodology, such
as the use of process or design features to prevent manufacture of nonconforming product/service. Review control plans,
FMEA's, flowcharts, etc. for revisions.
Collect data to confirm problem is resolved and both corrective and preventative actions are in place. Congratulate and
disban team, submit proper paperwork to customer.

74F-PUR-13 Rev. A