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Карманный справочник делового человека

English for Business writing
Salutation
Dear Mr. (Brown)

Dear Madam

Dear Ms. (Green)

Dear Sir or Madam

Dear Sir

Starting
I am writing to inform you that/ to confirm/
to request/ to enquire about/ to put forward/
to express my concern about…/ to express
my alarm at hearing

Having seen…, I would like to…

I am contacting you for the following reason…

I am writing with respect/ regard/ reference
to …

I am wiring in reference to…

I am writing to request more information
concerning/ regarding …

I have recently read/heard about… and I
would like to…

I would be interested in…
I am writing in response to…

Referring
Thank you for your letter of…
Thank you for contacting us.
In reply to your request, …
Thank you fir your letter regarding…
With reference to our telephone conversation…
Following our meeting, let me…

I would like to confirm the the main points
we discussed on……
Thank you for taking time to discuss…
I appreciate the time you and the team took
in telling me about…
I greatly appreciated the opportunity to meet
with you and your team…

Further to our meeting…

After meeting with you, I am further
convinced that…

In the view of/Owing to …

As mentioned when we met…

It was a pleasure meeting you in…

I appreciate your patience in waiting for a
response.

I enjoyed having … with you last week in…

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Making a request
We would appreciate if you could/would…
I would be grateful if you could…
Could you please send me…
In addition, I would like to receive…
It would be helpful if you could send us…
I am interested in…
I would appreciate your immediate attention
to this matter.
Please let me know what action you propose
to take.
Giving good/bad news

We are pleased to announce that…
I am delighted to inform you that …
You will be pleased to learn that …
We regret to inform you that …
I am afraid that it would not be possible to …
Unfortunately we cannot/ are unable to
After careful consideration we decided not
to…

Complaining and Apologising
I am writing to express my dissatisfaction
with…
I am writing to complain about …
Please, not that the goods we ordered on …
have not yet arrived.
We regret to inform you that our order Nr. …
is now considerably overdue.

We are sorry for the delay in replying to …
I regret any inconveniences caused (by) …
I would like to apologise for the …
Once again, please accept my apologies
for…

Making/Receiving orders
Thank you for your quotation of …
We are pleased to place an order with your
company for …
We would like to cancel our order …
Please confirm the receipt of our order.
I am pleased to acknowledge receipt of your
order Nr …

Your order will be processed as quickly as
possible.
It will take about … weeks to process your
order.
We can guarantee you delivery before …
Unfortunately these articles are no longer
available/ are out of stock.

Referring to payment
Our terms of payment are as follows …

Please send payment as soon as possible.

Our records show that we have not yet received payment of …

You will receive a credit note for the sum of

According to our records …
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Enclosing documents
Please find attached/ enclosed …

I have forwarded … to you.

I am enclosing …

I am forwarding … to you.

You will find attached …

I have cc’d/cc’ed/copied … on this email.

Closing remarks
If I can be of any further assistance, please
let me know.
If I can help you any way, please do not hesitate to contact me.

Thank you for your help.
We hope you are happy with this arrangement.

If you require more information …

We hope you can settle this matter to our
satisfaction.

For further details …

If there are any questions …

Thank you for taking this into consideration.

Referring to further contact
We look forward to a successful working
relationship in the future.

We would be happy to have an opportunity
to work with your firm.

We would be very pleased to do business
with your company.

We are looking forward to seeing you on our
premises.
We are looking forward to meeting you.

Ending business letters
Sincerely, …

With best regards, …

Yours sincerely , …

Warm wishes, …

Sincerely yours, …

Yours truly, …

Yours faithfully, …

Best wishes, …

Regards, …
Best regards, …
Kind regards, …

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Linking words and Phrases
To express a personal opinion

To express effect

In my opinion/view
To my mind
To my way of thinking
I am convinced that …
It strikes me that …
It is my firm belief that …
I am inclined to believe that …
It seems to me that …
As far as I am concerned
I think that …
I reckon that …
From my point of view …

Thus
Therefore
So
Consequently
As a result
As a consequence

To list the points
Firstly
First of all
In the first place
First and foremost
To start/begin with
Secondly
After this/that
Afterwards
Then
Next
Finally

To add more points
What is more
Furthermore
Apart from that/this
In addition
Moreover
Besides
… not to mention that fact that…
Not only… but also…

To make contrasting points
Yet
However,
Nevertheless
Nonetheless
Notwithstanding
Even so
Although
Even though
Regardless of the fact that …
Despite the fact that …
While
On the one/other hand,

To conclude
Finally/ Lastly/ All in all
Taking everything into account/ consideration
On the whole
All things considered
In conclusion
On balance
For the above mentioned reasons

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