STANDARD PRACTICE

NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;
COMPUTER NETWORK SERVICES
LEVEL 3

1.

INTRODUCTION

Networks linking desktop computers allow users to send electronic mail (e-mail) and to
share data, computer applications, and Internet connections. Networking is what
makes individual workstations communicate, and these systems can be fairly complex.
As more institutions establish computer networks, the demand for skilled computer
network technicians will grow.

The expansion of mobile technologies also means that more organizations are likely to
use the Internet to conduct business online. This growth translates into a need for
network system technicians who can help organizations use the technology to
communicate with staff, consumers and clients. Other driving factors in growth are
likely to stem from increased interest in network security and the boom in wireless and
mobile clients.

Computer network technicians build and maintain computer networks used by
organisations. They often build network such as LANs, WANs, intranets and other data
communication systems. They are responsible in providing support service to
employees and clients with regards to the application of the new system and creating
and maintaining passwords and files. They are also responsible to maintain software
update, backup files and do network system security inspections.

1

Computer network technicians need self-discipline and the ability to balance a variety
of tasks. They must be able to spend long hours at a keyboard debugging a program
and be dexterous and patient enough to weave a complex web of wires. Because
network technicians often provide technical support to network users, they must be
able to help non-technical people understand and use complex equipment and
software. In addition to technical expertise, employers often require network
technicians to excel in verbal and written communication and to have good
interpersonal skills. Industry observes that demand for network technician to cater all
industries is enormous.

Pre-requisite

The entry requirement for this program is must complete lower secondary school and
has correct colour vision.

2.

OCCUPATIONAL STRUCTURE

The Existing Occupational Structure of Computer Systems Technician is illustrated in
Figure 1. The NOSS development expert panels have proposed a new occupational
structure as shown in Figure 2, while proposed Occupational Area Structure is
illustrated in

Figure 3. This job area is a single tier which specialises in computer

network services.

2

The expert panels have agreed that the entry level for Computer Network Service is at
Level 3 due to their nature of work where generally they work by following instructions
and job assignment schedules that is prepared by a superior. The personnel perform a
significant range of varied work activities in a variety of context, which most of the
tasks are complex and non-routine.

There is a significant career path for this job area.

An experienced Network

Technician with advanced training may become Network Executive, the level 4
personnel. He/she may advance his/her career path to be a Network Manager which is
equivalent to level 5 personnel.

3

EXISTING OCCUPATIONAL STRUCTURE

INDUSTRY

INFORMATION COMMUNICATION TECHNOLOGY (ICT)

SUB-SECTOR

SERVICE MANAGEMENT AND DELIVERY

INFRASTRUCTURE SUPPORT
JOB AREA
DATA CENTRE

L5

NETWORK &
TELECOMMUNICATION

END-USER
COMPUTING

ASSOCIATE SYSTEMS SPECIALIST - INFRASTRUCTURE

4

APPLICATION
DEVELOPMENT

HELP DESK /
CALL CENTRE

NO LEVEL

Associate Help
Desk Support
Specialist

2012) 5 .L4 IT EXECUTIVE NO LEVEL Help Desk Executive L3 NO LEVEL NO LEVEL NO LEVEL L2 NO LEVEL NO LEVEL NO LEVEL L1 NO LEVEL NO LEVEL NO LEVEL Figure 1: Existing Occupational Structure (MDeC.

PROPOSED OCCUPATIONAL STRUCTURE INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT) SUB-SECTOR SERVICE MANAGEMENT AND DELIVERY APPLICATION SYSTEMS DEVELOPMENT INFRASTRUCTURE SUPPORT HELP DESK / CALL CENTRE JOB AREA DATA CENTRE L5 Associate systems specialist – Infrastructure NETWORK & TELECOMMUNICATION Computer Network 6 END-USER COMPUTING SYSTEMS MODULE DEVELOPMENT IT Manager System Analyst Associate Help Desk Support Specialist .

NOSS Development Expert Panels (2012) 7 .Manager L4 IT Executive Computer Network Executive IT Executive Analyst Programmer Help Desk Executive L3 NO LEVEL COMPUTER NETWORK TECHNICIAN Computer System Technician Lead Programmer NO LEVEL L2 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL L1 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL Figure 2: Proposed Occupational Structure.

PROPOSED OCCUPATIONAL AREA STRUCTURE INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT) SUB-SECTOR SERVICE MANAGEMENT AND DELIVERY INFRASTRUCTURE SUPPORT APPLICATION DEVELOPMENT JOB AREA DATA CENTRE L5 NETWORK & TELECOMMUNICATION NO LEVEL END-USER COMPUTING Computer System Management Computer Network Management 8 HELP DESK / CALL CENTRE System Implementation & Administrator Associate Help Desk Support Specialist .

NOSS Development Expert Panels (2012) 9 .L4 NO LEVEL Computer Network Administration Computer System Administration System Module Development Help Desk Executive L3 NO LEVEL COMPUTER NETWORK SERVICES Computer Systems Operation System Application Support NO LEVEL L2 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL L1 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL Figure 3: Proposed Occupational Area Structure.

7. performed in a variety of contexts. and control or guidance of others in often required. most of which are complex and nonroutine. Competent in performing a broad range of complex technical or professional work activities. 18. performed in a variety of contexts. 6. Ministry of Human Resources. Competent in performing a range of varied work activities. Below is a guideline of each NOSS Level as defined by the Department of Skills Development. Candidates for certification must be assessed and trained at certain levels to substantiate competencies. Malaysia Skills Diploma Level 4: 19. (Operation and Production Level) 9. (Operation and Production Level) 13. 15.3. Malaysia Skills Certificate Level 2: 12. There is considerable responsibility and autonomy. 17. Competent in performing a broad range of varied work activities. Malaysia Skills Certificate Level 3: (Supervisory Level) 16. The NOSS is developed for various occupational areas. 11. 5. Malaysia Skills Certificate Level 1: 8. Competent in performing a significant range of varied work activities. performed in a variety of contexts. most of which are routine and predictable 10. (Executive Level) 10 20. Some of the activities are non-routine and required individual responsibility and autonomy. Malaysia. and with substantial degree of . 14. DESCRIPTION OF COMPETENCY LEVEL 4.

Competent in applying a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of contexts. JOB COMPETENCIES 34. Very substantial personal autonomy and often significant responsibility for the work of others and for the allocation of substantial resources features strongly. 11 . 27. 33. Candidates who have attended and successfully completed each competency shall be awarded Certificate of Attendance on that competency. 28. 32. Those who have attended and successfully completed all the core competencies and fulfilled Malaysian Skill certification requirements shall receive Sijil Kemahiran Malaysia (Malaysia Skills Certificate) in Computer Network Services at Level 3. Responsibility for the work of others and allocation of resources is often present. 31. Malaysia Skills Advanced Diploma 23. (Managerial Level) 25.personal responsibility and autonomy. as do personal accountabilities for analysis. execution and evaluation. planning. 30. Level 5: 24. 26. MALAYSIAN SKILL CERTIFICATION 29. 21. 22. diagnosis.

Server Installation iii. environments vary by employer. Mobile Device Configuration 36. working at other people’s desks or in a variety of locations to solve technical problems related to computer network. Computer Network set-up v. 37. There is often considerable pressure to work as fast as possible to deal with problems and achieve immediate results in all situations. 38. As many different organizations rely on network technicians to fit their information needs. but some organisations demand technicians to work long hours. Computer network technicians generally work at normal office hours. Some computer network technician work in large computer rooms while others may have to work in cramped spaces. 42. 12 . Some of them are also expected to work in shifts or be on call and may have to work extra hours to finish their job. Computer System Set-up ii. 43. 40. either to ensure the minimum loss of efficiency or customer contact time. including weekends and holidays to troubleshooting and/or setting up needed extensions to their employers' networks.35. Computer Network Technician is competent in performing the following core competencies: i. WORKING CONDITION 39. 41. Computer Network Maintenance vi. Network Cable Installation iv.

52. They must be able to understand new terminologies and grasp new technologies fast. network trainers must continually update their knowledge. Computer network technicians with a knack for communicating with nontechnical associates may advance to careers as network trainers. TRAINING. Adding professional network certifications would qualify the computer network technician for a position as a network administrator or network manager. To teach the rapidly evolving technologies.44. 54. 45. OTHER QUALIFICATIONS AND ADVANCEMENT 56. 46. INDUSTRIAL/PROFESSIONAL RECOGNITION. 47. The technician would gain more responsibility as the existing network grows. 53. 51. a computer network technician could start with basic troubleshoot task. 58. 8. In a typical career path. 13 . 57. They must also work well with people and do some heavy lifting. EMPLOYMENT PROSPECT 48. Computer network technicians are employed by businesses or institutions that operate a computer network or by consulting firms hired by an institution to set-up and/or maintain a network. 50.1 Industrial Recognition / professional qualification 59. Computer network technician need to keep up to date with the ever-changing specific software and operating systems and hardware related technology. 55. 49.

new employees can learn the most common problems and possible solutions. By working with more experienced technical support officers. 62. SANS Institute and EC-Council.  Cisco Certified Entry Networking Technician (CCENT) certification "validates the ability to install. 63. Several vendors offer networking technician certificates are: 69. Training is likely to be on the job. learning how systems work and how to deal with clients and gather the information required identifying the problem. 64. Apart from learning by watching others. including basic network security. Linux Professional Institute. 67. 8. 61. and working things out from logical principles.  CompTIA Network+ certification covers the latest skills needed by technicians. Computer network technician may enhance their knowledge and skill by attending professional courses that make them certified network professional. operate and troubleshoot a small enterprise branch network. including the basics on how to secure a network. 66. Cisco Networking Academy. most training is self-directed and includes reading manuals. There are a few professional certifications that recognise IT personnel such as The Computing Technology Industry Association (CompTIA). They may continue with Certified NetWare Engineer (CNE) and Certified Network Expert (CNX)." according to vendor information. 14 .2 Other prominent qualification recognised (in Malaysia or international) 65. 68. studying online help screens.60.

3 Types of occupation for career advancement 74. 8. troubleshooting and upgrade services for networks.4 Related industries 79. locally and internally is enormous. 15 . 8.  AVAYA certified 70. installation." according to vendor information. 72. 76. Among them are:  Certified Network Engineer  Technical Sales Engineer  IT Sales Professional  Consultant  Trainer 75. 71. Computer systems personnel are employed in every sector of the 78. The Certified Novell Engineer cert displays a professional's ability to support a wide range of networks and shows a candidate's ability to "perform planning. economy. configuration. 77. Career advancement for computer network operation level 3 personnel 73. private and public sector.

Off Persiaran Multimedia 95. Block B. Telephone 603 . MSC Malaysia Headquarters 114.my 111.org.pikom.gov. SOURCES OF ADDITIONAL INFORMATION 82. Email info@pikom.8888 9070 90.skmm.my 100. Federal Government Administrative Centre. Telephone 603 . Malaysia 118. 96.gov.my 92. 84.  Malaysian Communications and Multimedia Commission (MCMC) 94. 102.8688 8000 98. Telephone 603 . Website : www. Block C4 & C5. 83. 9.org.my 110.  Multimedia Development Corporation (MDeC) 113. Fax 603 . Selangor Darul Ehsan. Selangor Darul Ehsan 97.1 Local Organisation 85. Fax 603 .80.my 101. Complex C. 81. MALAYSIA 107. Website www. 63000 Cyberjaya 116.gov. 46350 Petaling Jaya 106. 87.7955 2922 108. Fax 603 .7955 2933 109. No.gov. 112. Email ccd@cmc.mosti. 2360 Persiaran APEC 115. 63000 Cyberjaya. 86. Technology and Innovation (MOSTI) Level 1-7. 93. Selangor Darul Ehsan 117.  The National ICT Association of Malaysia 103. 62662 Wilayah Persekutuan Putrajaya 88. Phileo Damansara II 104.my 91.8885 8000 89. Telephone 1-800-88-8338 (within Malaysia) 16 .  The National IT Council (NITC) Secretariat The Ministry of Science.8688 1000 99. Website www. 1106 & 1107. 15. Email nfo@mosti. Jalan 16/11 105.

mdec. 143.gov. Federal Government Administrative Centre 126.gov.  Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) 123. 132. Jalan Raja 50610. Email clic@MDeC. Website www. 138.mampu.my 130.119. Telephone 603 . Kuala Lumpur. No Fax 603-2693 5114 137. 510 Silver Spring. Culture & Heritage 133. Email Website webmaster@kpkk. Ste.asis.8872 3000 128. 125.8315 3115 120. 134.gov. Malaysia. 135. MD 20910 Telephone: (301) 495-0900 Website : http://www.8888 3721 129. Block B2 124. 62502 PUTRAJAYA 127. Prime Minister's Department.org 17 . Level 6. Kompleks Sultan Abdul Samad. 9. 140.my 131.my www. 1320 Fenwick Ln.2 International Organisation 144. Fax 603 .my 121.  American Society Of Information Science And Technology 145..my 139.  Ministry of Multimedia. Fax +603 .my 122. Website www. 141. 142. Telephone 603-2612 7600 136.kpkk. Email webmaster@mampu.com.gov.

149.O. Website http://www.E. Off Jalan Damansara 159.  CISCO Malaysia 150. No. 160.7954.org 163. Lebuh Nipah 1119950 Bayan Lepas.6873 161.3.6896 / +60. 147. 606.com 153. Block G.acm. NY 10036 Telephone 212) 626-0500 Website http://www. Level 17 151.146. 154.org 148.3.7956. 46350 Petaling Jaya.6585 162. Jalan 16/11. 18 . Telephone +60. 155. 31-1-17-1. Malaysia 152. The C.  EC-Council Asia Pacific 157. Phileo Damansara 1 158. Selangor.7954.  Association For Computing Machinery 1515 Broadway New York.3. Malaysia. Website Telephone: 604-631-5100 http://www.eccouncil.cisco. Fax: +60. 156.

175. IL 60018 Telephone (847) 2899-4227 Website http://www.org 172. Folsom.org  The Computing Technology Industry Association (CompTIA) 174. USA 171. 173. DC 20036 Telephone (202) 371-0101 Website http://www.npanet.  IEEE Computer Society 1730 Massachusetts Ave.. CA 95630. 1024 Iron Point Road 170. OH 43215 Telephone (614) 221-1900 Website http://www.lpi.  Network Professional Association 17 S.. 200 Columbus. 115 Des Plaines.org 165. 3500 Lacey Road Suite 100 Downers Grove. Ste.iccp. 176. Ste. Illinois 60515 19 . 168. 166.org 167.  Linux Professional Institute 169. Website www. NW Washington.164.computer.  Institute For Certification Of Computing Professionals 2350 Devon Ave. High St.

193. 197. 183. 186. 188. 180. 179. 198.. 181.org 178. 192. ACKNOWLEDGEMENT 189. 191. Fax Telephone: 630. 196. 194.8300 630. 190.177. Ministry of Human Resources has agreed and endorsed this Standard on ……………. 195. 185. 187.comptia.8384 Website http://www.678. 184.678. The National Skills Development Board (NSDB). The Director General of DSD would like to extend his gratitude to the organisations and individuals who have been involved in developing this standard. 20 . APPROVAL DATE 182.

202. 221.199. 215. 208. 222. 200. 214. 207. 217. 205. 220. 216. 21 . 210. 213. 219. 206. 209. 218. 203. 212. 211. 201. 204.

223. 224. NOSS DEVELOPMENT COMMITTEE MEMBERS 228. 230. 22 . 226. 225. 232. 227. COMPUTER NETWORK SERVICES– LEVEL 3 231. 229.

Hilmi Bin Mohd Yunus 246. 259. Chief Technical Officer 245. Ravendran A/L Subramaniam 262. 251. 2. Raihana Binti Md Saidi 258. Faculty of Computer Science and Mathematics.233. Mohd Taufiq Bin Azhar 250. Abd. 254. Nor Azmi Bin Bahaldin EXPERT PANELS 236. 263. Neuralallied Resources Sdn. Hewlwtt Packard Malaysia (MSC-status) 252. 248. 4. Bhd (MSCstatus) 256. Amir bin Jamaluddin 242. Rozita Binti Yunos IT Support Lecturer 257. 243. 255. 6. Lecturer 265. IT Security Officer 241. Towerware Sdn. 247. MCIS Zurich Insurance Bhd (MSC-status) 244. 3. 8. UiTM 260. 7. Bhd. IT support 261. 1. 239. Ir. 5. Faculty of Computer Science and Mathematics. Server Technician 249. 235. 240. UiTM 23 . 253. Bhd. iPerintis Sdn. 234. Advance Shirdinet Solution 264. Technical Manager 237. Manaf Bin Zakaria 238.

283. 281. 1) ADGP: Advanced Graphics Port 2) Bios: Basic Input Output System 3) CD: Compact Disc 4) CD-ROM: Compact Disc Read Only Memory 5) CPU: Central Processing Unit 6) DRAM: 7) ECD: Error Correcting Code 8) LAN: Local Area Network 9) LCD: Liquid Crystal Display 10) MAN: Metropolitan Area Network 11) Mbps: Megabit 12) MB: Megabyte 13) NIC: Network Interface Card 14) OEM: Original Equipment Manufacturer 15) OS: Operating System 16) PCI: Personal Computer Interconnect 17) RAID: Redundant Array of Inexpensive Disks 18) RAM: Random Access Memory Dynamic Random Access Memory 24 . 279. 280. 282. GLOSSARY 284.278.

SUB SECTOR 6. 25 11. SECTOR 4.1. JOB AREA 8. IT-030-3:2013 . COMPUTER NETWORK SERVICES 9. 288. JOB LEVEL 12. COMPETENCY PROFILE CHART (CPC) 2. 19) ROM: Read Only Memory 20) SCSI: Small Computer system Interface 21) SDRAM: Synchronous Dynamic Random Access Memory 22) SRAM: 23) UAT: User Acceptance Test 24) USB: Universal Serial Bus 25) VRAM: 26) WAN: Static Random Access Memory VRAM Wide Area Network 285. INFRASTRUCTURE SUPPORT 7. JOB AREA CODE 14. THREE (3) 13. 286. 287. 15. INFORMATION COMMUNICATION TECHNOLOGY 5. 10. 3.

327.289. MOBILE DEVICE CONFIGURATI ON 343. 320. ELECTIV 368. N ORK CA INSTAL ON 308. 312. IT 3:2013- 331. 329. COMP UTER SYSTEM 305. 301. 302. 373. 338. 328. IT-030- 342. 359. SETUP 307. CO TENCY U 290. 295. 372. 3:2013-C06 360. 321. IT-0303:2013-C05 351. SERVER INSTALLATION 309. 362. 357. 304. 291. 341. . 3:2013-C02 330. 369. E 26 IT-030- 353. 292. 371. 310. 348. 349. 358. 303. 294. 370. 326. 316. 3:2013-C01 325. 297. 319. 293. 361. 296. COMPETENCY 298. 354. 317. CORE 306. 324. 367. 350. 352. COMP UTER NETWORK MAINTENANC E 336. 363. IT-030- 318. 332. 311. 339. 337. 344. 340.

Level 389. Analyse job order /chang request 411. 414. 378. 2. 381. 420. CU Cod e 401. As the process varies for each computer and each software. 423. 386. 404. 426. COMPETENCY PROFILE (CP) 388. Computer System Set-up 400. 403. 421. Computer system set-up aims of making the hardware. 379. software and peripheral ready for execution. The person who is competent in this competency unit shall be able to assemble computer parts and peripherals. computer hardwar parts and computer . a specialised program responsible for doing whatever is needed for their installation. Computer system set-up which is also known as computer installation. 385. 396. CU Title 1. THREE (3) 394. Sub Sector 390.377. 416. 424. Job Area 392. COMPUTER NETWORK SERVICES 393. 415. 397. 417. 418. 425. 387. involves the installation of hardware. CU Work Activities 1. software and peripherals. 27 398. 382. 395. 412. Prepare computer set-up tools. 422. INFRASTRUCTURE SUPPORT 391. 419. 380. 413. CU Descriptor 402. programs (including operating systems) often come with an installer.

406. 408. 434. backup file and warranty cards related to the computer system in accordance with company policy 407. 456. 431. 459. 438. 430. 436. To ensure the performance status of the computer system. 453. 432. 429. software. drivers. 450. 449. 462. CU Descriptor install operating system. 4. 440. 447. CU Cod e 397. 410. CU Title 396. 455. The outcome of this competency is to prepare computer and peripherals ready to execute tasks to fulfil user’s requirement. 435. 409. Set-up computer hardwa 443. 454.395. CU Work Activities software 427. 428. 28 398. 444. 457. functionality test and User Acceptance Test (UAT) are carried out in accordance with manufacturer instruction manual. 463. 433. 442. 445. 405. 452. 451. 441. 464. 446. 461. 448. Carry out computer software installation . 460. 3. configure computer system components making the system connect and communicate each other and perform product activation according to manufacturer instruction manual. 437. 439. 458. The computer system set-up task is ended with documentation of the Operating Systems.

482. 477. 5. 473. 486. CU Descriptor 398.395. 470. CU Work Activities 465. 476. CU Cod e 397. 474. 475. 479. 471. 469. 484. 466. Set-up computer 29 . CU Title 396. 467. 483. 472. 478. 485. 480. 481. 468.

524. 502. 500. CU Title 396. 504. 503. 509. 516. 514. 508. 523. 493. Carry out unit functionali test 507. Prepare computer system set-up report 30 . 488. CU Descriptor 398. 506. 522. 517. 492. 512. 496. 515. 490. 491. 498. 495. 489. 494. 526. 497. 510. 499. 519. CU Cod e 397. 501. CU Work Activities peripherals 487. 6. 518. 525. 513. 521. 7. 505. 520. 511.395.

carry out software 31 577. The objective of server installation is to prepare server for network setting configuration that allow hardware within the system network communicate each other 1. 572. 575.395. 558. software and other components into a parent directory on the host machine. Analyse job order / chan request 571. 576. 561. CU Title 396. 2. 559. 574. CU Cod e 397. 578. The person who is competent in this competency unit shall be able to set-up server hardware. 573. . CU Work Activities 527. CU Descriptor 398. Server Installation 557. Server installation refers to the installation of server hardware. 560.

CU Descriptor installation. CU Cod e 397. 566. 581. 569. 582. 593. 562. 591. Competence in CU 1: Computer set-up. 590. 567. 580. 598. 2. 597. execute server configuration and prepare for server commissioning in accordance with manufacturer instruction manual and company SOP. 588. CU Work Activities 579. 564. 596. 592. 585. 594. 568. 563. 583. 570. 565. 586. The outcome of this competency is to prepare server for network set-up according to clients’ requirement. 398. The personnel who are to be trained for this competency must in prior have the following competencies: i. 595.395. Execute hardware installation 587. 584. CU Title 396. 32 . 589.

604. 3. CU Cod e 397. CU Work Activities 599. 611. 610. 617. 606. Carry out software installation 612. 602. 607. 605. 613. 33 . 600.395. CU Descriptor 398. 608. 603. CU Title 396. 618. 609. 616. 615. 614. 601.

635. 627. 633. CU Descriptor 398. 630. 628. 623. 629. 620. 632. 624. CU Title 396. 636. 634. 638. 4. 625. CU Work Activities 619. 621. Perform server functiona test 637. 34 . 626.395. CU Cod e 397. 631. 622.

CU Descriptor CU Work Activities 639. 648. 398. CU Cod e 397. 656. 651. 650. Analyse network cabling requirements . 653. Network cable installation is an activity to prepare main infrastructure for computer network set- 35 1. 646. 5. 644. 640. CU Title 396. 647. 643. 652. 696. 3. Network cable installation 682. 649. 645. 654. 642. Prepare server installatio set-up report 655. 641. 697.395.

706. 737. 723. 700. 692. 701. 685. 688. 729. 691. and test cabling connectivity in accordance with cabling installation procedure and user’s requirement. 684. Plan network cable installation 725. It involves in selecting and preparing of cable from main distribution frame to the server. 711. CU Work Activities 704. 722. 730. 707. CU Cod e 397. CU Descriptor up. 732. There are procedures and requirements need to be complied when handling cable installation. CU Title . 726. 717. The ultimate objective of this activity is to set up network infrastructure according to topology 698. cable termination and connection. 687. 735. 718. 695. 738. 721. 736.395. perform cable laying and pulling. 2. 714. 716. 708. 3. The person who is competent in this competency unit shall be able to conduct site survey to identify network cabling requirements. 713. 719. 705. 731. 733. 709. 690. and safety and security is a priority. 699. 712. 703. 694. 689. . 702. 720. 724. 693. The outcome of this competency is to prepare network infrastructure that is ready to connect with main distribution frame to the user 36 398. 715. Carry out network cable installation 734. plan network cable installation. 728. 686. 683. 739. 710. 727. 396.

750. 4. . CU Cod e 397. 4. CU Descriptor CU Work Activities 740. Prepare network cable installation report 752. 781. Computer network set-up 766. 749. Computer network set-up refers an activity which links the server with computer system and peripheral. 398. 741. 746. 767. 745. 769. 780. 743. CU Title 396.395. 751. Analyse computer networ set-up specification 779. The objective is to allow users to connect and communicate each other through main distribution frame and server for internet 37 1. 742. 748. 747. 744. 768.

sending electronic mail (email). 773. either LAN. teleconferencing and other purposes. 398. CU Descriptor connection. 776. 772. The personnel who are to be trained for this competency must in prior have the following competencies: i. WAN or MAN. CU Title 396. Carry out network installation 795. data and information sharing. 790. 791. 796. 775. 797. 803. 806. 805. 782. The person who is competent in this competency unit shall be able to identify types of network to be set-up. 788. 792. carry out configuration setting to link server with computer and other hardware and peripherals. maintain and troubleshoot the network to ensure computers and peripherals within the system are connected each other in accordance with user’s requirement and company SOP 786. The outcome of this competency is to prepare a link between server and computers system devices in order them to access to the Internet. 785. 770. 800. 807. 789. interpret network topology. 774. 793. 802. Competence in CU 1: Computer set-up 38 794. CU Cod e 397. 771. . CU Work Activities 783. 2. 798. 784. 787. 801. 804. 799.395. to communicate each other to execute tasks according to user’s requirement. 808.

859. 822. Computer network maintenance 833. The maintenance involves inspection. rectification and testing of the network 841. Network maintenance is the practice of keeping network in a good state of performance. 856. Test network connectivit 809. 817. 4.395. 853. 820. 837. 860. 836. 814. 835. CU Work Activities 3. 854. 5. It refers to the prevention of correction of faults in hardware and software. 861. CU Cod e 397. 811. CU Descriptor 777. 813. 816. 857. 818. 855. 834. 810. 823. 819. 839. Produce computer netwo set-up report 821. 858. 39 1. . CU Title 396. 812. 778. 862. 815. 838. Assess network maintenance job order. 840. 398.

851. 883. 886. 846. 887. 878. 848. 849. Produce computer netwo maintenance report . 894. 3. The personnel who are to be trained for this competency must in prior have the following competencies: ii. 871. The person who is competent in this competency unit shall be able to execute main distribution frame cleaning. 891. 884. 40 398. 866. part repair and replace. 885. network configuration and network interconnectivity testing in accordance with user’s requirement and company SOP 843. 2. 845. 893. The outcome of this competency is to prepare safe and secure network connectivity to fulfil user’s requirement. 882. 873. 4. 852. 881. 874. 877. 897. 880. Perform network correctiv maintenance 879. 888. 865. Carry out network preven maintenance 867. 896. 892. Competence in CU 1: Computer set-up 847. 842. 890. 889. 864. 868. CU Cod e 397. CU Descriptor CU Work Activities 863. 870.395. 850. 875. 876. system back-up. CU Title 396. 895. 844. 872. 869.

918. 942. 914.395. 920. 922. 925. 923. 6. 938. Mobile device configuration is an activity in setting up parameters value on the mobile device. The objective of mobile device configuration is to program the device and making it ready for execution as well as provide link between the mobile device and the computer system for data sharing. 943. CU Title 396. CU Work Activities 898. This includes smart phones. Analyse job order/ chang request 935. CU Cod e 397. 917. Mobile Device Configuration 912. 913. 916. Mobile device refers to a variety of devices that allow people to access data and information from where ever they are. 937. 936. 921. printing and other purposes. 940. 915. CU Descriptor 398. 941. 41 1. 939. 924. 919. . PDA and tablet.

The person who is competent in this competency unit shall be able to install and configure mobile application. 960. 927. 951. 945. 926. Carry out mobile device configuration 955. 934. 949. 2. The outcome of this competency is to prepare mobile device ready for execution and connect it with computer system connectivity according to user’s requirement. 933. 957. 956. 953. CU Cod e 397. 959. 961. CU Work Activities 946.395. 963. 952. 950. 929. 962. 42 . configure security setting. CU Descriptor 398. 954. 930. CU Title 396. 931. 928. carry out configuration testing and execute mobile device troubleshooting in accordance with manufacturer instruction manual and company SOP. 948. 958. 944. 932. 947.

999. 973. 979. 965. CU Cod e 397. Perform mobile device troubleshoot 967. 970. 980. 968. 975. 971. 981. 972. 966. Carry out mobile device commissioning 978. 4.395. 977. 398. 3. 43 . 969. CU Descriptor CU Work Activities 964. 974. CU Title 396. 976.