THE UNIVERSITY OF TRINIDAD & TOBAGO

FINAL ASSESSMENT/ EXAMINATIONS DECEMBER 2012
Course Code and Title: COMM 1001 Communication Skills
Programme: Bachelor of Applied Science
Date: Monday 10th December, 2012

Time: 9:00 a.m. – 12:00 noon

PLEASE READ ALL INSTRUCTIONS CAREFULLY BEFORE YOU BEGIN THIS
EXAMINATION.

Instructions to Candidates
1. This paper has 13 pages and 27 questions.
2. There is one (1) question in SECTION I, twelve (12) questions in SECTION II and
fourteen (14) questions in SECTION III.
3. You are required to answer ALL questions for a total of 100 marks.
4. Duration of exam is 3 hours.
5. All answers must be written in the spaces provided on the question paper.
6. You must return the question paper and other writing paper to the Invigilator at the
end of the examination.
Key Examination Protocol
1. Students please note that academic dishonesty (or cheating) includes but is not limited to
plagiarism, collusion, falsification, replication, taking unauthorised notes or devices into an
examination, obtaining an unauthorised copy of the exam paper, communicating or trying to
communicate with another student during the examination, and being a party to
impersonation in relation to an examination.
2. The above mentioned and any other actions which compromise the integrity of the academic
evaluation process will be fully investigated and addressed in accordance with UTT’s
academic regulations.
3. Please be reminded that speaking without the Invigilator’s permission is NOT allowed.

The University of Trinidad & Tobago
December 2012 Final Examinations
(COMM 1001)

Page 1 of 13

THE ROLE OF TECHNOLOGY IN NATIONAL DEVELOPMENT 2. EFFECTIVE COMMUNICATION IN THE WORKPLACE 5.THE UNIVERSITY OF TRINIDAD & TOBAGO SECTION I (12 points) Use the space provided below to write a Speech Outline for an informative OR persuasive presentation on ONE of the following topics. THE IMPACT OF POLLUTION 4. Do not exceed three (3) main points. SAFETY IN THE WORKPLACE 3. THE ROLE OF WOMEN IN INDUSTRY The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 2 of 13 . 1.

THE UNIVERSITY OF TRINIDAD & TOBAGO The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 3 of 13 .

(3 points) 3. (5 points) The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 4 of 13 . Name five (5) factors or considerations in conducting an AUDIENCE ANALYSIS for an oral presentation. Name five (5) ESSENTIAL STEPS (in sequence) for preparing effective oral presentations? (5 points) 2.THE UNIVERSITY OF TRINIDAD & TOBAGO SECTION II (43 points) 1. State three (3) PURPOSES of oral presentations.

BRIEFLY describe the four TYPES of oral presentations. Name three (3) techniques that can be used to end an oral presentation on a HIGH NOTE. (3 points) The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 5 of 13 . Name three (3) techniques that can be used as ATTENTION-GETTERS in oral presentations. (3 points) 6. (4 points) 5.THE UNIVERSITY OF TRINIDAD & TOBAGO 4.

(2 points) 10. Name two (2) reasons for MOVEMENT or BODY MOTIONS during oral presentations. Name four (4) characteristics of VOCAL BEHAVIOR for effective oral presentations. State five (5) examples of PHYSICAL BEHAVIOUR that enhance oral presentations. Name two reasons for using GESTURES to enhance oral presentations. (4 points) The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 6 of 13 . (2 points) 9.THE UNIVERSITY OF TRINIDAD & TOBAGO 7. (5 points) 8.

What are two (2) problems associated with PITCH. (5 points) The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 7 of 13 .THE UNIVERSITY OF TRINIDAD & TOBAGO 11. (2 points) 12. Name five tips or suggestions that help to overcome STAGE FRIGHT or APPREHENSION.

THE UNIVERSITY OF TRINIDAD & TOBAGO SECTION III (45 points) 1. Describe four (4) TYPES OF LISTENING. What is the difference between HEARING and LISTENING? (2 points) 2. (4 points) The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 8 of 13 . (4 points) 3. Describe the four (4) STAGES OF LISTENING.

What is the key difference between a GROUP and a TEAM? (2 points) The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 9 of 13 . Name four (4) BARRIERS to listening? (4 points) 5.THE UNIVERSITY OF TRINIDAD & TOBAGO 4. Why are TEAMS formed? (2 points) 6.

THE UNIVERSITY OF TRINIDAD & TOBAGO 7. (4 points) The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 10 of 13 . (4 points) 8. Name and briefly explain the four (4) PHASES of team development. State four (4) characteristics of a SELF-DIRECTED team? (4 points) 9. Name four (4) ADVANTAGES of forming groups or teams.

(4 points) 12. Name four (4) FUNCTIONAL OR POSITIVE group relationship roles.THE UNIVERSITY OF TRINIDAD & TOBAGO 10. (4 points) 11. Name three (3) DYSFUNCTIONAL OR NEGATIVE group roles. Name four (4) FUNCTIONAL OR POSITIVE group task roles in teams. (3 points) The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 11 of 13 .

What do you understand by AFFECTIVE CONFLICT? (2 points) The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 12 of 13 . What do you understand by COGNITIVE CONFLICT? (2 points) 14.THE UNIVERSITY OF TRINIDAD & TOBAGO 13.

THE UNIVERSITY OF TRINIDAD & TOBAGO PLEASE RETURN COMPLETE EXAM PACKAGE TO THE INVIGILATORS The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 13 of 13 .

THE UNIVERSITY OF TRINIDAD & TOBAGO The University of Trinidad & Tobago December 2012 Final Examinations (COMM 1001) Page 14 of 13 .