This Marketing Discipline Procedural Code (“MDPC”) is issued by the Essar Oil
Ltd. (“the Company”) in pursuance of the Franchisee Agreement and shall be
supplemental to the Franchisee Agreement executed between the Company and
the Franchisee and shall be deemed to form an integral part of the Franchisee
Agreement .
3 Tier Sampling:
The3 tier sampling Procedure for MS and HSD is so designed as to ensure that the
product sold at a retail Outlet is the same that is supplied to the Retail outlet by the
The first tier sampling is done at supply location.
Every day, 4 *1 liter sample of MS and 2*1 liter sample of HSD from the tank lorry
filling point from which tank lorry is being filled, are taken, sealed, labelled and
The second tier sampling is done at RO.
At the time of receipt of a tank lorry, the, franchisee after removal and replacement
of about 20 liters of the product from the pipeline of the tank lorry, checks samples
from the top and bottom of each compartment of the tank lorry and matches the
density@ 15 degree C mentioned the invoice.
After finding that the comparison is within permissible limit of +/- .003 gms/cc a
composite sample (4*1 liter of MS and 2*1 liter sample of HSD) filled in clean
aluminum sample container housed in wooden boxes. The density @ 15 degree C of
these samples is entered, apart from all other details on the label and sealed signed
by both Franchisee and Driver and retained.
The third tier sampling done by Company’s representative.
TSM should collect sample through the nozzles from all tanks of the Retail Outlets as
per norms subject to a minimum of one Retail Outlet of each territory every month.
Sample should also be drawn in case of stock variation beyond permissible limit,
density failure, filter paper test failure as well as during specific complaints against
the Retail Outlet.
TSM should collect six samples of each for MS 6*1 and three samples of each tank
for HSD 3*1
The sample should reach the respective laboratory for testing within 10 days of the
collection of the samples. Procurement and positioning of adequate number of
sample containers, random numbered plastic seals, sealing wire and pliers at retail
outlet is the responsibility of concerned TSM.
All sample should reach a lab as decided by the Company within 10 days from the
date of drawl and the lab should test the samples within the next 10 days. Results

Franchisee to carryout visual checks on a daily basis for any leaks in pump. The Franchise should arrange for recalibration with the help of the Weights and Measures Inspector. In case of variation in delivery of dispensing pumps. the same should be immediately notified to weights and measures department and restamping will be done by weights and Measures Department in the presence of authorized representative. The gels are to be replaced on discoloration. delivery hose/ nozzles and fittings. If the pump is delivering short / excess. Maintenance of equipment should be executed through OEM’s representative once in a quarter to check the dispensing unit. Franchisee to have calibrated hydrometers thermometers and ASTM table. Inspection of Retail Outlets should be executed by TSM once in a month. by DM 25 % of all in his jurisdiction. Breakdown/ Annual verification. All statutory rules and regulations in connection with storage and sale of petroleum products must be followed and implemented. such as maintaining stock records. Wherever Ethanol is doped in MS. the vent should have silica gel traps to ensure that there is no ingress of water. Franchisee should draw product sample from the pump nozzles in the morning to detect presence of water. The Company is committed towards maintain right quality and quantity of all products sold through its Retail Outlets. Franchisee should check on daily basis the weights and measures seal in the dispensing unit for of the correctness and validity of the unit. if any before commencing daily sales.are to be communicated to the Franchisee on receipt of the test report of the sample in writing. To this end the provision shall applicable and binding upon the Franchisee Adulteration of products means the introduction of any foreign substance into MS/ HSD illegally with the result that the product does not confirm the requirements of . display of daily stocks/ price board etc. by Zonal Head on need basis and by Quality Head as Random inspection.

tank cleaning. the downgraded product and for the actual quantity received at the refinery end.purchase. pumping of product. Procedure for show cause. In case of proven adulteration at the RO.bureau of Indian Standards specification number IS: 2796 and IS: 1460 for MS and HSD respectively. Upon determination of any irregularity in pursuance of the response to the show cause notice or in pursuance of a personal hearing or based on clear evidence of the same . and such other Licenses which are needed for continued operation of the RO 6. The Company shall be entitled to impose a deterrent fine. . stock resister Dispenser maintenance records Inspection record of previous five financial years Purchase Invoices & sales bills for the current and previous financial year. Short delivery of Products Totalizer seals found tampered with the tampering of the totalizer seals. Additional fitting/ Gears found in Dispensing Unit. personal hearing and procedure for imposition of requisite deterrent/suspension/reactivation/termination on Franchisee. termination and reactivation charges to the Franchisee. Selling License . the entire expenses towards transportation. incidental charges will be recovered from the Dealer. suspension. Explosive License. The Dealer will be paid an amount equivalent to the cost of furnace oil.Refusal by Franchisee to allow drawl of sample and carrying out inspection. Unauthorized storage facilities Unauthorized purchase /sales/ exchange of MS/HSD/ LUBES Non availability of reference density at the time of inspection Selling of normal products as branded fuel (beyond permissible limit) Non maintenance of specified records as follows: 12345- Daily sales .