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Citizen Charter

1.

Services offered by GAD

2.

Apart from maintenance of service records, maintaining and looking after sanitation and security in
Delhi Secretariat building and protocol facilities to dignitaries of Delhi Government, the GAD also
provides pension and medical reimbursement facilities to the freedom Fighters of Delhi region through
its Freedom Fighter Cell which entails citizens interaction with the GAD.
Procedure for seeking Freedom Fighter Pension and Medical Reimbursement

3.

The eligible citizen seeking Fighter Pension and Medical Reimbursement may apply in the prescribed
application form in Freedom Fighter Cell of GAD. The other details are as under:
Process Flow for handling the applications.

4.

Superintendent (GAD/FCC)---->
> Principal Secretary(GAD).
Grievance Redressal of Citizens.

Dy. Secretary

(GAD)

------>

Special

Secretary(GAD)-----

There is no independent cell for redressal of grievances except a Grievance Cell in CM Office for
general public