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Joanna Levens

Retail Associate
City State (500) 500-5000

email@email.com

Summary
Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales strategies into bottom-line
results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer
relationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team members
on improving efficiencies. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational
objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Selfmotivated, punctual and reliable, and passionate about building lasting business partnerships and consistently exceeding
expectations. Bilingual in Spanish and English. Expertise in retail, hospitality/hotel and restaurant operations.
Qualifications
Customer Service
Sales & Marketing Strategies
Conflict/Complaint Resolution
Front-End Operations
Team Development & Training

Sales & Margin Improvement


Retail Operations Management
Merchandising & Warehouse Operations
Cost-Reduction Strategies
Customer Focused Leadership

Work History
Customer Service Specialist

Certifications
Sep 2014 - Present

Campus Bookstore
Deliver superior student and faculty customer service,
assisting in locating texts and other reading materials.
Process cash and credit transactions through the cash
register, ensuring accuracy in accounting of monies.
Organize and merchandise store, allowing items to be easily
located and ensuring store is aesthetically appealing.
Address student questions on books needed for classes and
provide information on store policies.

Customer Service Associate

Oct 2012 - Sep 2014

Hardware Store
Provided knowledge on tools, cleaning supplies, paint,
electrical, plumbing, garden and general hardware.
Reordered products and ensured the availability of store
inventory.
Merchandised and marketed products; updated pricing and
kept shelves fully cleaned and neatly organized.
Assisted customers with locating their purchases and placed
special orders.
Answered phone calls and cashiered the front register and
stocked and shrink wrapped pallets and shelves.
Ensured store cleanliness, made store deliveries and built up
displays and end caps.

Sales Clerk

Oct 2010 - Oct 2012

Marketing Firm
Coordinated sales promotion activities and sold $7K to $10K
per month in store merchandise.
Performed shipping and receiving of merchandise and
maintained inventory through ordering stock.
Provided superior customer service to increase customer
retention.
Checked out customers using the cash register.

Forklift Certified
C3 Chip Key Certified
Key Duplication Certified
FOB Auto Remove Certified

Volunteer Experience & Professional


Affiliations
Volunteer, Measure F Campaign to Modernize and Maintain
LTCC, 2014 Present
Volunteer, ISSI Dance, 2014
Student Representative, LTCC Student Learning Committee,
2014 Present
Member, LTCC Student Senate, 2014 Present
Kiwanis Community Carnival, 2015

Education
General Education
University of Anywhere
In Progress, 3.6 GPA

2013 - Present