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WILLIAM G.

MIDDLEMAS
Clearwater, Florida || (727) 331-0090 || bill.middlemas@outlook.com
SUMMARY
A results-oriented and problem-solving IT manager with vast expertise in disaster recovery and
hardware/software. Comprehensive experience in large and small companies across a broad spectrum of
data-intensive industries demanding critical levels of support. Ensures stable operations of IT
infrastructures. Proven aptitude in systems development/integration, process improvement, and computer
integrated manufacturing. A goal-oriented leader who quickly identifies, resolves, and prevents technical
problems. Aligns IT and business goals, strategy, and execution to maintain a successful and cohesive
environment.
TECHNICAL SKILLS
Operating Systems: Windows 3.1, NT 3.51, NT 4, 95, 98, 2000, 2003, 2008, 2012, and 2012 R2, Linux
(RHEL 3, 4, and 5), IBM OS/2, Netware 3.11, 4, and 5, Citrix Win Frame 1.6
Hardware Platforms: IBM eSeries, IBM pSeries, Compaq, Dell, HP, Custom White Box Servers
Server Applications: Lotus Notes, Microsoft Exchange, Active Directory, Internet Information Server,
Proxy Server, Internet Security and Acceleration Server, Terminal Servers and Remote Desktop Services,
Citrix WinFrame, Presentation Server, and XenApp, Symantec, Legato, and Computer Associates Backup
Software, Cluster/Load Balance F5 BIGIP Local Traffic Manager, Global Traffic Manager, Microsoft
Network NFS, DNS, NIS, ARP, TCP/ IP, FTP, SSL, SMTP, SNMP, LDAP, NTP
EXPERIENCE
JABIL CIRCUIT, St. Petersburg, Florida
IT Manager, 2015-Present

Led global operations team, as well as managed MS Active Directory, Windows and Linux servers, remote desktop
services, Citrix, Horizon, patching, and F5 network application delivery devices for global foundations systems
with supply chain management and more than 6,500 servers.
Headed initiative to upgrade all Windows 2003 servers to Windows 2012 R2 company-wide.
Directed $1,000,000 budget.
Oversaw team of fifteen and turned around poor KPI performance.
Increased server uptime indicator from 85% to 99.97%, server patching compliance from 89% to 94%, and service
desk incident indicator from 50% to 97%.
Consolidated and organized old and outstanding service incident and requests from over 3,000 tickets to a daily
average of only 25 open service incidents and requests.
Improved organizations Active Directory project.
Ensured delivery of critical milestones to meet condensed completion date.
Turned around failed remote desktop services implementation.
Identified issues and obstacles to completion.
Worked closely with project managers to clarify scope of projects and define parallel tasks.
Addressed inadequate assignment of resources.
Created sequential checklist of remote desktop services tasks for proper implementation at manufacturing sites.
Instituted quality control.
Replaced Citrix with Horizon by VMware for improved remote access to workspace and applications.

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IT Manager, 2013-2015

Managed platform solutions engineering and architecture team responsible for Active Directory, SQL, Linux
Technologies, and F5 BIGIP load balancer for accelerated data delivery.
Led team to secure Lean Six Sigma Bronze certification.
Controlled $550,000 budget.
Headed team of six.
Directed Linux systems engineer in creating automated solution for 300 servers.
Hired and guided Linux systems engineer to design automated patching, configuration, and management solution
for 300 Linux-based servers dispersed globally.
Guided process through discovery, solution selection, and implementation process, as well as ran project through
to final approval.
Revamped global architecture media library and made system much easier to use and search.
Reviewed and updated all architectural documentation and standards.
Created, drove, and completed initiative to have entire team Green Belt Lean Six Sigma Certified.

Team Lead, Platform Solutions Team, 2012-2013

Directed three platform solutions engineers to support major project that consolidated several smaller Active
Directory-related projects.
Collaborated with IT Manager to ensure that team met quarterly forecasts.
Oversaw $400,000 budget.
Created Agile project team that successfully consolidated numerous important but overlapping projects.
Completed Multiple Active Directory and security assertion markup language for scarce resources and served
similar purposes.
Acted as technology lead in senior managements big tent project to integrate small but important initiatives into
one larger, properly resourced project.
Replaced traditional, sequential approach to software development with Agile-based Scrum pit where team
members worked in close proximity for effective communication and skill sharing to improve team's ability to
respond to customer change requests and deliver quickly.
Led brainstorming session to create five time-limited work cycle sprints.
Managed stand-up/Scrum meetings.
Finished project initiatives on time and under budget.

System Engineer III, IT Systems Operations, 2010-2012

Served as technical lead on remote next generation desktop project using F5 Networks BIGIP devices to enhance
web-based application delivery for companys manufacturing shop floors worldwide.
Created and maintained IT infrastructure standards.
Deployed Internet security and acceleration server with virtually zero service interruption.
Introduced global ISA solution with redundant servers in each of companys three global data centers.
Worked closely with cross-disciplinary teams to migrate existing proxy rule set from legacy ISA server to new
redundant servers.

System Engineer II, IT Systems Operations, 2008-2010

Designed and implemented ISA 2006 proxy services worldwide.


Installed load balanced and intelligently redundant video content delivery solution globally.
Utilized F5 BIGIP devices and Windows Server 2008 DFS-R servers.
Established global corporate video communication network.
Played key role in design and implementation of company news network distributed video solution.
Co-drafted and configured F5 Networks BIGIP local and global traffic manager devices.
Defined IIS and DFS-R server roles.
Initiated automated rollout to 70 Windows 2008 servers worldwide.
Provided corporate video communications channel to all company manufacturing sites worldwide.

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BAYFRONT MEDICAL CENTER, St. Petersburg, Florida
Senior Network Server Analyst, 2005-2008

Led successful project to upgrade authentication and email services from Windows NT4 and Exchange 5.5 to
Microsoft 2003 Active Directory and Exchange 2007.
Provided technical support for medical software development and implementation.
Implemented complex Active Directory and email solutions with no downtime and no data loss.
Performed systems health analysis on Windows NT 4 authentication and access server and MS Exchange 5.5
email system.
Recommended hardware and software upgrades based on capacity analysis.

ADDITIONAL EXPERIENCE
VANN DATA TECHNOLOGY CENTER, Daytona Beach, Florida, Network Engineer, 2004-2005. Executed
computer architectural solutions and design work for client companies. Achieved status as companys top billing
and highest productivity support engineer. Served as principal troubleshooter for rapid resolution of complex
problems and computer installations. Achieved benchmark IT operations productivity metrics. Determined and
resolved chronic operations problems. Increased operational productivity 75% across entire operational support
staff over three-month period. Boosted productivity 89% over previous year.
ST. JOHNS RIVER WATER MANAGEMENT DISTRICT, Palatka, Florida, Systems Administrator, 2002-2004.
Supported over 100 Windows-based servers in multisite deployment. Provided engineering support for MS Active
Directory, Exchange, and Citrix application delivery solutions. Served as technical IT project manager. Implemented new
server online within one week of initial request. Determined required specifications and procured needed hardware to
support Blackberry server software. Installed both hardware and server software in data center. Configured server
software to integrate with districts Microsoft Exchange email server. Completed process that normally took several weeks
in just one week.
AMI TECHNOLOGIES, Pembroke Pines, Florida, Manager, Senior Network Engineer, 1995-2003. Directed
engineering consulting engagements. Maintained technical sales support and customer relationships. Assembled,
trained, and led teams. Fixed major computer failure for accounting firm during high-demand tax season. Earned
significant additional revenue for AMI through sale of recommended measures to prevent future recurrences. Directed
statewide, multisite hardware and software upgrade. Detailed project deliverables and schedules. Managed staff to create
overall project design. Prevented and resolved implementation issues. Brought project in on time and on budget.
LAKE COUNTY SCHOOL BOARD DISTRICT, Tavares, Florida, Programmer, Network Support Specialist, 19911995. Created, tested, and implemented software. Supported PCs, network servers, and Mac workstations. Oversaw
broad scope of IT activity, including mainframe connectivity among district office and school sites. Resolved urgent
service tickets. Coordinated multisite problem resolution blitz and resolved top 50 service tickets in one day. Eliminated
entire backlog within two weeks.
EDUCATION
WESTERN GOVERNORS UNIVERSITY, Salt Lake City, Utah, M.B.A., Management and Strategy, 2015
WESTERN GOVERNORS UNIVERSITY, Salt Lake City, Utah, B.S., IT Management, 2013
CERTIFICATION
Six Sigma, Green Belt

ITIL Foundations
SECURITY CLEARANCE
Army