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TOPIC

HOURS

Introduction to BPO
BPO Concepts / KPO

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explain the concept of Business Process Outsourcing


(BPO);
explain the concept of Knowledge Process Outsourcing
(KPO);
describe the importance of BPO and KPO; and
identify the difference between BPO and KPO.
The Evolution of BPO
Business Process Services

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Models of BPS
Tactical BPO to Strategic BPO
Business Practices, Techniques and Methods to Improve
Business Processes
Organizations in Business Processes
Business Operations as Business Processes
Basic Process Operations Management
Process Improvement Methods
Performance Improvement Methods
Concepts of Process Quality
Information Technology in Business Process Efficiency
and Management

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REFERENCES:
Business Process Outsourcing: A Supply Chain of Expertises
By VINOD V. SOPLE
https://books.google.com.ph/books?
id=zPgFy4D1vZsC&pg=PA145&dq=fundamentals+of+business+process+outsourcing&hl=en&sa=X&redir_esc=y#v=onepage&q=fundamentals%20of
%20business%20process%20outsourcing&f=false

Business Process Management - Simple Steps to Win, Insights and ...


By Gerard Blokdijk
https://books.google.com.ph/books?
id=czkYCgAAQBAJ&pg=PP40&dq=fundamentals+of+business+process+outsourcing&hl=en&sa=X&redir_esc=y#v=onepage&q=fundamentals%20of
%20business%20process%20outsourcing&f=false

Business Process Outsourcing: The Competitive Advantage


By Rick L. Click, Thomas N. Duenin

https://books.google.com.ph/books?
id=wirACdIUnjsC&pg=PA80&dq=fundamentals+of+business+process+outsourcing&hl=en&sa=X&redir_esc=y#v=onepage&q=fundamentals%20of
%20business%20process%20outsourcing&f=false

Essentials of Business Process Outsourcing


By Thomas N. Duening, Rick L. Click
https://books.google.com.ph/books?
id=_rYvz49IRw4C&printsec=frontcover&dq=fundamentals+of+business+process+outsourcing&hl=en&sa=X&redir_esc=y#v=onepage&q=fundamentals
%20of%20business%20process%20outsourcing&f=false

WEEK

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TOPIC
System
Systems Theory
Systems Thinking
Principles of Systems Thinking
Business Systems and Business Processes
Business systems concept
Systems Thinking in an Organization
Organizations as Systems
Business Systems Implementation
Importance of Business Systems
Resolving issues in Business Systems
Organizational Systems
Issues in Organizational Systems
Improving Systems Performance within Organizations
Systems Architecture and Optimization
Industry Trends for Systems Hardening and Certification
ISO, Six Sigma, CMMi, P-CMM

HOURS

http://www.systemicleadershipinstitute.org/systemic-leadership/theories/basic-principles-of-systems-thinking-as-applied-to-management-andleadership-2/

http://www.carsonresearch.com/pdf/Carson_newsletter_Nov07.pdf
http://managementhelp.org/systems/index.htm#anchor12345

http://www.isixsigma.com/tools-templates/cause-effect/applying-systems-thinkingpractice-six-sigma/

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