You are on page 1of 2

Fast, accurate order promising is the key to retain existing and attract new

customers. Oracle® Global Order Promising enables you to make quick
delivery promises your customers can rely on. Oracle’s order promising
capabilities include robust support for distributed global order promising and
multi-level supply-chain Available to Promise (ATP), Capable to Promise (CTP),
and Capable to Deliver (CTD). You can consolidate supply and demand
information from multiple transaction systems to provide a consolidated
global picture of demand and supply. Order promising is accessible from
multiple order entry systems or order capture systems (such as web stores
and call centers).

Key Features

Promise accurately and reliably – You can promise order more
accurately when you take all the constraints of your supply chain into
consideration (substitutes, alternates, lead times, network, capacity). In
addition, you can have a more responsive and reliable promising process
when the system is available 24×7 with ‘zero downtime.’ By combining a
database-driven architecture with manufacturing, supplier, and logistics
constraints, you can ensure improvements in customer service levels and an
increase in fill rates.

Manage key customer and channel commitments – You can also
manage allocations of supply to key customers and channels, thereby
ensuring that you can meet contractual agreements and service levels in the
priority that yields most profitability. Planners can easily configure the
system to vary allocations in line with priorities that flow out of your Sales
and Operations Planning process

Promise complex multi-level configurations – Tight integration
with Oracle Configurator and Order Management enables accurate order
promising of complex configurations. Sourcing and availability can be
dependent on the options selected during the configuration process. Multiple
levels of models and options, including outsourced configurations are
supported, whereas match-and-reserve can quickly identify availability for
existing configurations.

Respond to changing conditions – Extensive backlog management
enables you to (re)promise a group of orders in a priority sequence. You can
also leverage the filtering and manual override capabilities to take care of
your most important customers first rather than following the systemsuggested recommendations.