Quick Start VoIPCare User Guide 12909-02

Quick Start User Guide For PacketSmart VoIPCare GUI

BroadSoft PacketSmart 2010 Confidential Materials

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Quick Start VoIPCare User Guide 12909-02

Table of Contents 1. Introduction 2. Launching the PacketSmart GUI 2.1 Logging in 2.2 Your Login Credentials 2.3 Understanding the GUI 3. How to read Traffic Flows 4. Requesting reports 5. Explanation of Reports 5.1 Verification Report 5.2 VoIP SLA Report

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BroadSoft PacketSmart 2010 Confidential Materials

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Quick Start VoIPCare User Guide 12909-02

1. Introduction
This quick start user guide will provide steps on how to access the PacketSmart GUI via the web and also how to read traffic flows and generate reports from the GUI. By having monitoring micro-appliances deployed you will be able to see VoIP calls and generate reports on your network. The GUI offers these functions to proactively manage the performance of your network. The list of these attributes is provided below: • • • • • • • • Measures any Packet Loss Provides packet per second performance measurements Measures any jitter Measures any latency Provides Summary MOS scores Measures packet usage Provides traffic isolation between LAN and WAN measurements Provide on-demand and daily network performance reports

2. Launching the PacketSmart GUI
BroadSoft PacketSmart’s PacketSmart GUI application is the way you will interact with the PacketSmart server which will provide the data collected by micro appliances. NOTE: The PacketSmart GUI is a Java application that will run on any computer – Windows, Linux or Mac - with Java Runtime Environment (JRE) installed. Please ensure that you have at least version 4.2 installed. You can download the JRE from here: http://www.java.com/en/download/index.jsp Once the JRE has been installed, you can download BroadSoft PacketSmart’s GUI Application from here: http://admin.packetisland.net:8080/gui.jnlp, While you can launch the PacketSmart GUI from this link each time, it is probably more convenient to save the application locally on your computer so some of the basic settings are preserved from session to session. NOTE: Due to variations of implementation of JRE for different OS, the appearance of the GUI application windows may vary slightly from the examples that will be shown below.

BroadSoft PacketSmart 2010 Confidential Materials

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Quick Start VoIPCare User Guide 12909-02

2.1 Logging in
When you launch the PacketSmart GUI application, you will be greeted with a log-in pop-up menu as shown in Figure 1.

Figure 1

2.2

Your Login Credentials are the following:

BroadSoft PacketSmart 2010 Confidential Materials

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Quick Start VoIPCare User Guide 12909-02

Figure 2

2.3 Understanding the GUI
After a successful log-in, the GUI will display the main window of the PacketSmart GUI as illustrated in Figure 3.

BroadSoft PacketSmart 2010 Confidential Materials

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Quick Start VoIPCare User Guide 12909-02

Figure 3 The GUI consists of two sides, the left side represents the micro-appliances that are provisioned on the PacketSmart Enterprise server and the rest is the VoIPCare analyzer screen. The GUI screen provides a calendar field at the top which allows you to select data 30 days in the past. The top tabs provide Call Metrics, Signaling Records, Traffic Flows, Packet Capture (not offer with VoIPCare), VoIP Nw Eval and Video (Not offered with VoIPCare) Control and Reports. When selecting any micro appliance you need to highlight the name on the left side and select the device’s MAC address. Once you have a selected device that is connected to the PacketSmart server, you will be able to engage the top tabs. Figure 4 represents that example.

BroadSoft PacketSmart 2010 Confidential Materials

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Quick Start VoIPCare User Guide 12909-02

Figure 4

3.

How to read Traffic Flows

By clicking on the traffic flow tab you can view a 24 hour period of time with data representing Kbps and Pps across the network. An example of that chart is found in Figure 5. Having the ability to view real-time data across your network allows you to pinpoint high usage areas and any potential congestion points within your network. Two key areas that are valuable are the amount of bandwidth that is provided on the WAN connection and secondly the router or Ethernet switch capacity to process packet per second (pps). Both charts above provide the information necessary to determine whether you are exceeding your network capabilities and possibly impacting real-time applications. With the micro appliance in line or off a monitor/span port you are able to capture all packets to provide the necessary performance data analysis required to address transient issues, like TCP/IP vs. UDP). This in-line monitoring is available 24/7 on a (SIP Based) analysis.

BroadSoft PacketSmart 2010 Confidential Materials

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Quick Start VoIPCare User Guide 12909-02

Figure 5 This chart above shows a 24 hour period of time showing bandwidth usage, source and destination IPs, ports used, protocol types and each applications use of bandwidth across the network. Having the ability to see data applications used allows you to determine whether there is misuse of bandwidth or even data threats. Because we store all data for 30 days, it is important when checking any tests or traffic flows you have selected the correct date on the Date Navigator Bar at the very top of the PacketSmart GUI window and that the correct micro appliance is selected on the left.

4. Requesting reports
The reports requested from the GUI are dispatched and generated typically within an hour of the request. In Step 1, select the report tab and move to SUBMIT NEW REQUEST on the GUI screen. Figure 6 shows the GUI screen and the two reports available VoIP Verification and VoIP SLA.

BroadSoft PacketSmart 2010 Confidential Materials

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Quick Start VoIPCare User Guide 12909-02

Figure 6 To request a VoIP Verification report you’ll be required to have live VoIP calls to a call target, like another IP phone or PSTN phone number. These calls would appear in the Call Metrics tab. Step 2, the text boxes Report Provider, Customer Name are used to create the title page of the report, so please enter what you wish. Next, you can select the time zone that the report will use. This usually means the time zone of the SMB location, but you may use any time zone that is convenient. Finally, name the report under the “Report Description/Comments” section and don’t forget to include an email address – this will be used to send you a link where you can download the report. You will need to use the same user and password as for the GUI to have access to these reports. See figure 7.

BroadSoft PacketSmart 2010 Confidential Materials

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Quick Start VoIPCare User Guide 12909-02

Figure 7 In Step 3, submit report request to notify our PacketSmart to generate your report request. Listed below Figure 8 is where you would check to see if your report was generated and completed.

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Quick Start VoIPCare User Guide 12909-02

Figure 8 Just like the verification report request you can submit a VOIP SLA report. Just select VoIP SLA and proceed to with the same steps as the Verification report with the exception of verification targets. See Figure 9.

Figure 9

5. Explanation of Reports
When interpreting any report always review with your Service Provider or ISP provider. 5.1. Verification Report Verification reports are used to validate any new VoIP implementation after the install. Verification reports provide immediate proof of a solid installation and that each IP phone is correctly configured and working properly. Some of the key components are the following:

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Quick Start VoIPCare User Guide 12909-02

Figure 10

BroadSoft PacketSmart 2010 Confidential Materials

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Quick Start VoIPCare User Guide 12909-02

Figure 11 The most important piece of the report is the individual results on each IP Phone. Listed below is an example of that detail.

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Quick Start VoIPCare User Guide 12909-02

Figure 12

Recommendations on Verification Report
If any IP Phone has failed to meet your baseline criteria the above chart would show a poor MOS score, possibly packet loss and jitter reading on the individual call. To resolve this poor
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Quick Start VoIPCare User Guide 12909-02

test result you could call a different target to make sure the far end test point is not the issue. Another troubleshooting step would be to confirm the IP phone configuration is the same as any other IP Phone that passed. The area to check would either a firewall or edge router settings to validate the configuration are set to support QoS on all VoIP calls. 5.2. VoIP SLA Report The VoIP SLA report provides performance feedback on all live VoIP calls that the MicroAppliance is sniffing. Listed below are the features of the VoIP SLA report.

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Quick Start VoIPCare User Guide 12909-02

Figure 13 The purpose of running a VoIP SLA report is to identify problem areas like packet loss, jitter, dropped calls, and WAN congestion points. Listed below is the detail you receive on any call that is below a MOS score of 3.2 or has detected RTP stream loss (Dropped Call).

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Quick Start VoIPCare User Guide 12909-02

Figure 14

Typically issues that cause these conditions: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. QoS has not be configured on edge router Local loop facilities do not support QoS Firewall is not configured correctly to support VoIP calls ISP or Service Provider circuit does not have sufficient bandwidth Concurrent call levels have been exceeded Edge router congestion due to small buffer memory or packet handling Bad IP phone if all calls point to one IP address Bad trunk route to terminating location exceeds recommended latency measurements LAN switches not configured correctly to support both data and VoIP together Hubs deployed without prior knowledge Data cabling is not adequate to support new applications Route flaps occurring in the network High jitter in LAN High packet loss in LAN

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Quick Start VoIPCare User Guide 12909-02

Customer Support Services BroadSoft PacketSmart’s Customer Support Services is available to be of service to you. Please contact our professional VoIP experts to assist you.

Our contact information: Customer Support Services Phone: (877) 322-9888 Option 2 Email: psmart-support@broadsoft.com

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