Jason L.

Flack
26 Lakeshore Dr. NE Albuquerque, NM 87112 (505) 944-5511 jflack@unm.edu Website: http://jflacktech.weebly.com/
Highly motivated and energetic individual paired with an exceptional technical and communication background. My diverse education in communications
and journalism as well as management information systems; allows me to effectively understand, communicate, and resolve technical problems with
hardware and software systems.
SUMMARY OF PROFESSIONAL EXPERIENCE
University of New Mexico
Anderson School of Management
Information technology technician

January 2013 - Present

Work with faculty, staff, and students to resolve complex software and hardware issues.
Configure, manage, and repair computers, printers, projectors, smartphones, and network equipment.
Provide an integral role at the service desk answering questions, supporting the Anderson mobile initiative, providing front-line
troubleshooting and working with the Anderson incident management system.
Manage entire computer inventory system for Anderson; including over 720 devices.

Animal Humane New Mexico, Albuquerque, NM

2014
Assistant Manager, February 2010 - 2014
Adoption Adviser, October 2009 February 2010

October 2008 December

Applied knowledge and insight of animal behavior to assist in the adoption process.
Ensured quality medical and general care for resident animals.
Handled purchasing and inventory of facility Retail Division creating an efficient business.

Accomplishments:
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Worked alongside upper management to assist in the planning, development, and management of multiple satellite locations.
Managed a team of volunteers and staff to create a positive and professional work environment.
Adopted over 1000 pets to loving homes.
Provided customer service workshops for the Animal Humane employees

Convergys, Albuquerque, NM
Customer Service Representative

Displayed superb technical assistance for mobile devices and home personal computers.

Provided customers with account management.

Delivered high quality customer service.

Resolved both account and technical issues in a timely fashion.

Accomplishments:
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Provided floor support assisting with irate customer and employee inquiries.
Exceed employer standards and customer service goals
Provided outstanding customer service and technical support

EDUCATION
University of New Mexico

Bachelors of Communication & Journalism: Expected graduation 2016

Bachelors of Business Administrations, Management Information Systems. Expected graduation 2017

Central New Mexico Community College

Associates in Computer Information Systems, December 2012

Computer Programming, Certificate, December 2012

SUMMARY OF PROFESSIONAL QUALIFICATIONS

Seasoned manager with expertise in operations, employee, and project management.

Excellent interpersonal and organizational skills.

Experienced with staff training and development.

Technical problem solving with both hardware and software issues

Proficient in Windows, Linux, Unix, Android, IOS, and OSX.

Extensive programming skills: C, C++, C#, Java, JavaScript, VB.net, and more.

Efficient at developing and implementing successful marketing and retail strategies.

Database development.

October, 2007 September 2008

Honest and motivated work ethic.

Impressive verbal and communication skills.
Extensive background with human relations and customer service.