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Technical Hotline and

Knowledge Database: More


Efficiency in the Workshop.
Good. Better. Bosch.

Bosch knowledge database on the internet:

Appropriate help at a mouse click


24 hours a day, 365 days a year

Bosch expertise can be called up


by telephone or online:

Expertise in all areas of auto engineering,


for all marks and models
Practical know-how
Problems solved quickly for a high level
of customer satisfaction

Automotive

Technical hotline
saves you time
and money
The Bosch technical hotline provides you with a
service which gives you exactly the help you require,
supporting you in your everyday work and when
problems occur in servicing and repairing vehicles.
The hotline advisers come from a practical background, and have many years of experience in the
autoengineering industry to fall back on. Even
problems with complex systems are solved speedily
and competently. These experts have at their disposal
the entire body of knowledge of the original equipment and Boschs extensive fund of know-how. They
can also make use of the extensive scientific resources
of the research and development departments of
Bosch to answer your questions, and have access to a
large library of specialist technical material and to
extensive electronic databases.

One problem three possibilities:

By using the hotline you can stay in the black

150.-
Mechanic spends three hours without
managing to find the fault
Diagnosis aborted (no invoice raised)

Qualified knowledge:
Summary of benefits

150.-

Wasted wages

Mechanic calls the chief mechanic after


100.-

spending 2 hrs on an attempted diagnosis

35.-
25.-
+ 125.-

Chief mechanic finds fault after 0.5 hr


Repair carried out
Invoice (in accordance with estimate)

35.-

Wasted wages
After 1 hr, mechanic calls hotline
Calling
Hotline provides exactly the
Hotline
help required

Repair carried out


Invoice (in accordance with estimate)

50.-
*.-
25.-
+ 125.-

Profit

+ 50.-

* Less hotline costs:


Subscription to ESI[tronic] C (Repair instructions and test software)
to be paid along with flat-rate payment of 20.- /month + telephone
charges of just 0.124 /min. (i.e. in Germany)

... and also relieve the chief mechanic of a


considerable proportion of his/her workload.
Assuming charge rates of 50,- /hour jobbing mechanic, 70,- /hour chief mechanic

Time saving: Servicing and repair become more


straightforward and quicker
Reduction of load on workshop foreman or chief
mechanic: s/he is no longer diverted away from the
more important tasks such as technical support
for customers
Cost saving: unnecessary deployment of personnel
and workshop equipment is avoided
Customer satisfaction: completion of work to deadlines and inexpensive diagnosis and repair of vehicles
result in customer loyalty and a positive image
Staff satisfaction: quick, competent support motivates
staff in their everyday work, and produces the experience of success

Expertise encompassing
a wide range of makes
and models
The adjoining overview presents extracts which illustrate
the different fields of Bosch automotive engineering of
which our hotline experts have a firm grasp. But we can
also provide you with professional assistance with questions on third-party systems the technical hotline and
Bosch knowledge database can advise on problems with
a wide range of makes and models which may crop up in
the course of your everyday work in the workshop.

The benefits include:


Boschs extensive expertise in vehicle systems
technology
Know-how with the mechanical, electrical and
electronics systems in a wide range of makes and
models of vehicles
Rapid problem solving
Constant availability of information

One hotline for all


problems:

Diesel:
Systems

Solenoid-valve-controlled
systems

Mechan
system

CRS = Common Rail System


UIS = Unit Injection System
UPS = Unit Pump System
EDC-Solenoid-valvecontrolled pumps

Glow
EDC
UPS =
EDC d

Fuel injection:
Systems

Fuel injection systems

Engine

D-Jetronic
K-Jetronic
KE-Jetronic
L-Jetronic
LU/LE-Jetronic
LH-Jetronic
Mono Jetronic

MA - M
MP - P
ME - M
MEG
and el
MED

Electrical / Electronics:
!
!
!

Mechanical
Electrical
Electronics

Safety and security


electronics
Car alarms
Air bags

Comfor

Park P
Air-co

General mechanics:
Systems

Mechanical systems

Electro

Engine
Chassis
Spring system
Brakes

ABS
TCS
ESP
FGB
E-Gas

Test values

nically-controlled
s

control units
n-line fuel-injection pump
Unit Pump System
distributor pump

Products

Bosch systems

Injection pumps

System components

Bosch standard pumps


Bosch trial pumps
Zexel injection pumps

In-line fuel-injection pumps


Distributor pumps

Nozzle holders / nozzles


Regulators
Glow plugs

Licensed systems
Friedmann and Maier-EP
Sigma, Fiat licencee etc.

Products

management systems

Mono-Motronic
Pressure sensor-Motronic
Motronic with E-Gas
- Motronic with E-Gas
ectronic gearing control
Direct fuel injector

Mixture conditioning

Mixture injection

Air flow sensor


Air mass meter
Sensors

Systems

Fuel injection valves


Electrical fuel pump
Actuators

Products

t electronics

Cruise control

Power supply

Components

ilot
nditioning system

Vehicle speed limiter


E-Gas

Batteries
Generators
Regulators

Headlights / lights
Electric motors
Starters

nic systems

Products

Brake components

Steering components

Power steering pumps


Steering gear

Servobrake
Brake callipers
Drum brake
Brake pressure reducer
Brake pressure regulator

Knowledge Database with


the Trouble Ticket system
With the help of the extranet-based knowledge database
you can get the help you need whenever a technical
problem arises during the service or repair of a vehicle.
All you need is an internet connection and appropriate
software on your computer for accessing the internet. After
entering a personal password you are able to access our
knowledge database, in which you can review problems
that have occurred in the past along with their solutions.

3.

7 mouse clicks to find


help quickly
1. Start Netscape / Explorer
2. ESItronic.com / knowledge base
3. User login (password)
Search for a problem in the knowledge base
4. Detailed search
5. Vehicle identification / System input /
Case description
6. All stored cases
7. Relevant Individual Case Ticket / Trouble Ticket
(description of a stored solution).
You may run into problems in the course of your routine
workshop operations which are not yet stored in the
knowledge base. In this case you can fill out a trouble
ticket. This offers you the opportunity to simply and
quickly request help with solving the specific problem.
You will receive the answer immediately either by phone,
fax or e-mail. The solution instigated by you is also
stored in the knowledge database, where it can be
accessed by all users. Ultimately, then, everyone involved
benefits from the electronic compilation of individual
cases.

On-line help:
Available 24 hours a day!

4.

5.

6.

7.

Qualified technical support


for economical operation.
Good. Better. Bosch.

AA/PDT 1987 731 076 (2002 09)

Everything you need in the same place, and working


towards a single objective
The on-board technical systems in vehicles are growing evermore diverse and complex. This applies to Bosch systems as
well as third-party systems. This is why workshops need
comprehensive, qualified information and appropriate support in order to live up to ever-growing requirements.
Qualified workshop operations are based on the electronic
expert system ESI[tronic]. This system is extremely easy to
use, enabling technical information on virtually any vehicle
to be accessed and faults to be diagnosed rapidly and reliably.
Comprehensive training programmes at the Bosch Training
Robert Bosch GmbH
Automotive Aftermarket
Diagnostics & Test Equipment
AA/PDT 4 Hotline/Knowledge Database
Postfach 1309
D-73243 Wernau

Center or on your premises equip your workshop staff to


deal with the whole future range of automotive technology.
If a difficult situation should ever be encountered in the
workshop and you don't know what to try next, the experts
on the hotline can provide you with competent assistance
whether the technical difficulties are major or minor.
What's more, by using the knowledge database workshops
have the opportunity to investigate solutions via the
internet and they can do so 24 hours a day, 365 days a year.