Exam

Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Which of the following statements is the most appropriate to define the continuous improvement
approach to business?
A) Is built on strategic planning and leadership
B) Is built on the participation of the people closest to the work
C) Encourages learning and gaining new leadership ideas from their employees
D) Requires organizations to eliminate wasteful practices, redesign business methods, and adopt
a focused approach to managing quality for customers, employees, and leaders

1)

2) Effectiveness means
A) Performing at the same level as accomplishing efficiency.
B) Producing the desired result with a minimum of effort, expense, and waste.
C) Producing a definite or desired result.
D) Performing a variety of tasks, being responsible to one or several managers.

2)

3) Which one of the following statements defines time management?

A) Organizing and sequencing the priority tasks so they are accomplished in an efficient manner
B) Developing work habits that result in maximum efficiency
C) Developing effective reminders for following through on each task at the appropriate time
D) Controlling attitudes and emotions that have a tendency to steal time

3)

4) Which one of these categories does not fit in assigning priorities to work tasks?
A) This morning, this afternoon
B) A, B, C
C) As soon as possible, Now, Within one hour of the request
D) None of the above

4)

5) Which one of the following statements does not fit with the advantages of working with only one
manager.
A) Working for only one manager gains business contacts from only that source
B) You are often viewed as having more status within the company
C) One manager has a clearer idea of your time constraints
D) You do not have to adjust to conflicting management styles

5)

6) Which one of the following statements best describes a Gantt chart?

A) Provides a format for a to-do list
B) Provides a graphical visualization of a project that displays each task as a horizontal bar
C) Provides a daily plan which allows you to rank the tasks as urgent, to be done today, or to be
done as time allows
D) None of the above

6)

7) You will be rewarded when you stay with a task until it is completed by
A) Decreasing the risk of forgetting to perform a part of the task.
B) Saving time you otherwise would lose locating where you left off.
C) The satisfaction of having finished the task.
D) All of the above.

7)

8) Which one of the following statements is not true about gaining a better understanding of
procrastination?
A) Asking yourself why you avoid these projects or tasks
B) Asking yourself whether you can break a project into smaller segments
C) Asking yourself what types of projects or tasks causes you to procrastinate
D) Admitting that you are procrastinating

8)

9) Which one of the following statements best describes a way to balance your workload?
A) When possible, alternate sitting with standing tasks.
B) Determine what preparation you can make in advance.
C) When you cannot change the task, change your pace.
D) Create a to-do list.

9)

10) Which one of the following statements is not true of a tickler file?
A) Used for incoming information that is anticipated at a specified time
B) Folders may be used to set up this file
C) Can be used for reminders
D) Can be used for actual documents-in-progress to be processed by specific dates

10)

TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
11) It is possible to be effective without being efficient.

11)

12) Simultaneous-task workers are interested in achieving their results through their relationships.

12)

13) Fax cover sheets are often a waste of paper.

13)

14) Frequently, it is not the situation that causes stress but how a person reacts to it and what he or she
does about it.

14)

15) A pending file is commonly purchased as a set of folders for 12 months and 31 days.

15)

16) In organizing your workstation, use the surface of your desk as a storage space.

16)

17) Because the most critical parts of an assignment are the ones that require other people, so begin
your preparation with the segments of the work that involves others.

17)

18) Many management consultants agree that if you make a weekly plan, you will leave your office
with the satisfaction that each day will be productive.

18)

19) To produce acceptable work on the first try, ask your supervisor to review your work before you
submit it.

19)

20) If you are a perfectionist, you may be avoiding a simple task because of your working style.

20)

ESSAY. Write your answer in the space provided or on a separate sheet of paper.
21) How does the concept of continuous improvement apply to the management of your resources, such as work
and time?

22) Identify at least three questions that office professionals begin to ask themselves when they identify a need for
effective time management tools and strategies.
23) What does it take to get it right the first time?
24) What differences exist between a tickler file and a pending file?
25) What would happen if employees were to take or make personal telephone callsconsistently in your office?

Answer Key
Testname: UNTITLED4
1) D
2) C
3) A
4) B
5) A
6) B
7) C
8) B
9) B
10) D
11) TRUE
12) TRUE
13) TRUE
14) TRUE
15) FALSE
16) FALSE
17) TRUE
18) FALSE
19) FALSE
20) TRUE
21) The continuous improvement approach makes all employees responsible for strengthening the competitive position of
their organization by improving its products and services. The best use of your work, time, and other resources is seen
as the key to the success of the continuous improvement approach. Anything less simply increases the expense to the
customer, which results in loss of market share, profits, jobs, and ultimately the business itself.
Applying the continuous improvement process, employees are encouraged to find new and innovative ways of doing
their jobs more effectively and to be flexible enough to assist others.
22) Do I ever seem to get everything done that I had hoped to accomplish?
Is my desk cluttered with papers that I am constantly reshuffling but never processing?
Do I often work overtime at the office? Do I often take work home to complete?
Am I continually being interrupted by telephone calls, visitors, and others who monopolize my time or coworkers who
want to socialize?
By failing to set priorities, do I spend most of my time on trivial details without enough time remaining to work on the
important jobs?
23) To produce acceptable work on the first try, plan each task before you begin, focus on the exactness of the details as
you perform, and then check each finished task for correctness and completeness before you release it.
Before you start performing a task, make sure you understand the instructions. Then review the facts, visualize the
work in its finished form, and make a plan.
24) While a tickler file provides reminders according to dates, a pending file can be used for actual documents-in-progress
to be processed by specific dates.
25) When employees take or make personal telephone calls consistently, they disregard their company's values. The
employees also disregard their organizations all-out quality commitment to their customers (internal and external) to
eliminate wasteful practices. At the same time, these employees are making decisions that affect their own
effectiveness and performance.