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CERTIFICATE

This is to certify that the project report entitled Customer Satisfaction towards Services of
OLX and Quiker submitted by Atul Sharma is a bonafide piece of work conducted under my
direct supervision and guidance. No part of this work has been submitted for any other degree of
any other university. The data sources have been duly acknowledged. It may be considered for
evaluation in partial fulfillment of the requirement for the award of degree of Masters of
Business Adminstration.

Date:
Project Guide
Ms. Parul Nanda
Assistant Professor

PREFACE

Someone has rightly said that practical experience is far better and closer to the real world than
mere theoretical exposure. The practical experience helps the students to view the real business
world closely, which in turn widely influences their perceptions and arguments their
understanding of the real situation.
The phenomenon of creation is a long process requiring time, energy and dedications well as
skill and experience of those people engaged in the task, ultimately in the outcome as the final
form of embodiment of the creator's vision. Research work constitutes the backbone of any
management education program. A management student has to do research work quite frequently
during her entire span.
MBA is a stepping stone to management career in order to reach practical and concrete results.
Our contemporary lives have been influenced by the advancement and growth in industry.
Wherein, the ultra-modern and advanced lifestyles of the 21st century are unthinkable. This study
aims to explore all such phases.

ACKNOWLEDGEMENT

No report can be completed without the guidance, assistance, inspiration and co-operation from
various quarters. This report also bares inspiration of many people. I take this opportunity to
express my profound sense of gratitude and respect to all those who helped me through the
duration of the project.
First of all,I would like to thank Dr. Rajesh Bagga (Director),APJIMTC, Jalandhar ,Punjab
for their stimulating guidance and continuous encouragement.
I would like to give special thanks to Ms. Parul Nanda (Assistant Professor), my guide for
their valuable guidance and proper advice during the course of our project work. Without her
help,this report would not have seen the light of the day. This work would not have been possible
without her constant supervision.
At the end I would like to thank all respondents for their immense cooperation and help
throughout our project work . Finally, I would like to thank all those who directly or indirectly
help us in completion of our project .

Date

Atul Sharma