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SAP® Work Manager
Add-On Component Installation
Version: 6.2
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Document Version 1.2 - January 16, 2015

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15 4 Work Manager with Crew Management 17 4. .1 Overview of Additional Components for SAP Work Manager . . . . . . 7 2 Work Manager with Meter Management 9 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Implementing the Crew Management Add-On for Work Manager . . . . . .2 Implementing the Meter Management Add-On for Work Manager. . . . . . . . . .Contents 1 Add-On Components for Work Manager 7 1. . . . . . . . . 17 4. . . . . . . . . . . . . . . . . . . . . .1 Meter Management Component. . . . . . . . . . 18 © SAP SE PUBLIC 5 . . . . . .1 Customer Service Component Overview . . . . . . . . . . . . . . . . . . . . .1 Crew Management Component Overview . .2 Implementing the customer service Add-On for Work Manager. . . . . . . . . . . . . . . 9 2. . 15 3. 11 3 Work Manager with Customer Service 15 3. . . . . . . . . . . .

Contents 6 PUBLIC © SAP SE .

optional components that can be installed. Once installed.1 Overview of Additional Components for SAP Work Manager In addition to the core functionality of the Work Manager application. There are different deployment executable files for Work Manager:  Work Manager base  Work Manager with meter management  Work Manager with customer service The file you use for your installation depends on your business needs.Add-On Components for Work Manager SAP Work Manager Overview of Additional Components for SAP Work Manager 1 Add-On Components for Work Manager 1. the following Work Manager and component combinations are supported:  Base Work Manager  Base Work Manager + linear asset management (LAM)  Base Work Manager + customer service  Base Work Manager + customer service + LAM  Base Work Manager + customer service + crew management  Base Work Manager + meter management  Base Work Manager + meter management + crew management © SAP SE PUBLIC 7/20 . there are also additional. The sections in this guide walk you through each of the component installation scenarios.

Add-On Components for Work Manager SAP Work Manager Overview of Additional Components for SAP Work Manager 8/20 PUBLIC © SAP SE .

© SAP SE PUBLIC 9/20 . The solution is designed to connect customer usage data that had been collected from meters with billing. customer care.Work Manager with Meter Management SAP Work Manager Meter Management Component 2 Work Manager with Meter Management 2. and other operational and business applications from SAP. it adds the following functionality to the core Work Manager application:  Install meters (technical and full installations)  Remove meters (technical and full removal)  Replace meters (full replacement)  Meter repair  Non-periodic meter readings The following diagram is a sample of the workflow for meter installation. When this add-on component is implemented.1 Meter Management Component The meter management add-on component for Work Manager is an optional component that helps utility companies integrate meter data management systems with SAP back-office applications.

Work Manager with Meter Management SAP Work Manager Meter Management Component 10/20 PUBLIC © SAP SE .

with Enhancement Package 0 or higher Additional Requirements:  In addition to the Media for the Admin Component. and therefore it these have already been met no additional requirements exist.  The Mobile add-on for ERP Administration component must have been installed to SAP ERP. with Enhancement Package 0 or higher SAP_BASIS 700 SP18 or higher.  The Agentry Editor must be installed and the Work Manager project must exist within the Eclipse workspace as an Agentry application project.  The system requirements for meter management and the Work Manager application are the same.2 Implementing the Meter Management Add-On for Work Manager Prerequisite The following items must be addressed prior to performing this procedure:  The SAP Mobile Platform 3 development server must be installed. and must also have administrative access to the target client for the SAP ERP application.Work Manager with Meter Management SAP Work Manager Implementing the Meter Management Add-On for Work Manager 2.  The person performing this procedure must have access to the host systems for the Agentry Editor and the Work Manager server(s). Table 1: Minimum Software Component Releases and Support Packages Software Component Release Support Package SAP_ABA 700 SP18 or higher. the following is also required: © SAP SE PUBLIC 11/20 . with Enhancement Package 0 or higher IS-UT 600 SP15 SMFND 610_700 SP04 SMISU 610_700 SP15 or higher. with Enhancement Package 0 or higher SAP_AAPL 600 SP15 or higher.  Verify that the required software components and support packages have been installed. as listed in the system requirements for the Agentry SAP framework Administration Component with ISU.  The Agentry SAP framework Administration Component must be installed. imported from the SAP Mobile Platform 3 development server.

SAR SMERP 610_700 Support Package 04: PUBLIC © SAP SE .SAR SMISU 610_700 Support Package 03: •  SAPK-61003INSMFND.SAR SMERP 610_700 Support Package 03: •  SAPK-61002INSMISU.SAR SMFND 610_700 Support Package 04: •  SAPK-61003INSMERP.SAR SMERP 610_700 Support Package 01: •  SAPK-610BGINSMFND.SAR SMFND 610_700 Support Package 03: •  SAPK-61002INSMERP.SAR SAP ISU 610_700 Add-On Installation Package: •  SAPK-610AGINSMFND.Work Manager with Meter Management SAP Work Manager Implementing the Meter Management Add-On for Work Manager  Integration Foundation 610_700 Installation Package: •  SMERP 610_700 Add-On Installation Package: •  12/20 SAPK-61003INSMISU.SAR SMFND 610_700 Support Package 01: •  SAPK-610AGINSMISU.SAR SMFND 610_700 Support Package 02: •  SAPK-61001INSMERP.SAR Integration Foundation 610_700 Upgrade Package: •  SAPK-610AGINSMERP.SAR SAPK-61004INSMFND.SAR SMISU 610_700 Support Package 01: •  SAPK-61001INSMFND.SAR SMISU 610_700 Support Package 02: •  SAPK-61002INSMFND.SAR SMERP 610_700 Support Package 02: •  SAPK-61001INSMISU.

Procedure 1. then App Specific Settings and click Publish. Start the SAP Mobile Platform 3 server. The deployment executable creates the Work Manager folder and downloads all necessary . Meter management is installed when the . 4. Define a new Agentry app. use https://[ServerName]:8081/SAPMM where ServerName is the location of your SMP server. If not using the meter management component. From the SMP Admin cockpit.exe and follow the installation wizard. Run the SAPWorkMgr620MeterMgrDeployment. © SAP SE PUBLIC 13/20 . this procedure should not be executed. 3.Work Manager with Meter Management SAP Work Manager Implementing the Meter Management Add-On for Work Manager •  SAPK-61004INSMERP.dll files necessary for Work Manager and meter management.zip and . After Completing This Task Once installed. use the application URL when performing the initial sync from each Client.SAR SMISU 610_700 Support Package 04: • SAPK-61004INSMISU. select App. Browse to the . Result With the completion of this procedure.SAR Procedure Overview This process describes the steps involved in implementing the meter management add-on component for the Work Manager application. add-on component is ready for ISU. 2.zip file is published to the SAP Mobile Platform 3 server. For Work Manager with meter management. This procedure is only performed to add this component where needed. Note: You should set the destination to the SAP Mobile Platform 3 server.zip file created by the deployment executable.

Work Manager with Meter Management SAP Work Manager Implementing the Meter Management Add-On for Work Manager 14/20 PUBLIC © SAP SE .

1 Customer Service Component Overview The customer service Add-On Component for Work Manager is an optional component intended for use at sites where part or all of a technician’s work involves maintenance or services performed under contract for customers or other third parties.2 Implementing the customer service Add-On for Work Manager Prerequisite The following items must be addressed prior to performing this procedure: © SAP SE PUBLIC 15/20 . including contact and address information  Details of technicians’ service engagements with the customer  Details of business partners for the customer  Provides technicians access to contract and warranty information for the customer  Related work order information  Install base information on core components consisting of infrastructure information relevant to the work order  Mapping functionality for both customer address and partner address* * . The following details screens are available with the customer service add-on:  Address Detail screen  IBase Detail screen  Partners Detail screen  Contract Detail screen  Warranty Detail screen  History Detail screen  Pending Detail screen 3.This functionality requires the mobile device have internet access.Work Manager with Customer Service SAP Work Manager Customer Service Component Overview 3 Work Manager with Customer Service 3. When this add-on component is implemented. it adds the following functionality to the core Work Manager application:  Basic customer information.

For Work Manager with customer service. Customer Service is installed when the . use https://[ServerName]:8081/SAPWM where ServerName is the location of your SAP Mobile Platform 3 server.exe and follow the installation wizard.zip and .  The Agentry Editor must be installed and the Work Manager project must exist within the Eclipse workspace as an Agentry application project. 2. Run the SAPWorkMgr620CustomerServiceDeployment. Browse to the . and must also have administrative access to the target client for the SAP ERP application.  The system requirements for customer service and the Work Manager application are the same. Note: You should set the destination to the SAP Mobile Platform 3 server. 3. This procedure is only performed to add this component where needed.  The person performing this procedure must have access to the host systems for the Agentry Editor and the Work Manager server(s). Result Once installed. imported from the SAP Mobile Platform 3 development server. Procedure Overview This process describes the steps involved in implementing the customer service add-on component for the Work Manager application. Procedure 1. If not using the customer service component this procedure should not be executed. The deployment executable creates the Work Manager folder and downloads all necessary .zip file created by the deployment executable. Define a new Agentry app. then App Specific Settings and click Publish. 16/20 PUBLIC © SAP SE . and therefore it these have already been met no additional requirements exist.dll files necessary for Work Manager and Customer Service. Start the SAP Mobile Platform 3 server. 4. From the SMP Admin cockpit.zip file is published to the SAP Mobile Platform 3 server.  The Mobile add-on for ERP Administration component must have been installed to SAP ERP. use the application URL when performing the initial sync from each Client.Work Manager with Customer Service SAP Work Manager Implementing the customer service Add-On for Work Manager  The SAP Mobile Platform 3 development server must be installed. select App.

remove. review. and select crew technicians  Add.1 Crew Management Component Overview The crew management add-on component for Work Manager is an optional component that allows supervisors and team leaders to manage their crew with significantly lower cost and improved flexibility. When this add-on component is implemented.Work Manager with Crew Management SAP Work Manager Crew Management Component Overview 4 Work Manager with Crew Management 4. © SAP SE PUBLIC 17/20 . remove. and approve time for crew The following diagram is a sample of the workflow for crew management. it adds the following functionality to the core Work Manager application:  Add. and select vehicles  Track vehicle usage through vehicle odometer readings  Report.

18/20 PUBLIC © SAP SE . and therefore it these have already been met no additional requirements exist.  The Agentry Editor must be installed and the Work Manager project must exist within the Eclipse workspace as an Agentry application project. and must also have administrative access to the target client for the SAP ERP application.2 Implementing the Crew Management Add-On for Work Manager Prerequisite The following items must be addressed prior to performing this procedure:  Work Manager must be installed on the SAP Mobile Platform 3 development server.  The system requirements for crew management and the Work Manager application are the same.  The person performing this procedure must have access to the host systems for the Agentry Editor and the Work Manager server(s).Work Manager with Crew Management SAP Work Manager Implementing the Crew Management Add-On for Work Manager 4.  The Mobile add-on for ERP Administration component must have been installed to SAP ERP. imported from the SAP Mobile Platform 3 development server.

Switch to the Search Dialog Fields tab and verify that all of the fields are unchecked.Work Manager with Crew Management SAP Work Manager Implementing the Crew Management Add-On for Work Manager Procedure Overview This process describes the steps involved in implementing the crew management add-on component for the Work Manager application. 3. Go to the CrewMemberAdd screenset. Open the Agentry Editor and import SAPWM-v1-0-0-app.0. Select Compare with Other Agentry Application and select the provided CrewManagement.agpz to a local folder. Make the necessary SAP Configuration Panel Parameter changes.1. d. Perform final verification steps: a.mobile.zip file using WinZip or other file compression utility.agpz file to SAPWM-v1-0-0-app. e. 2. 8. This procedure is only performed to add this component where needed. Note that at any given time. From the SMP Admin cockpit. Open the SAPWM-6.server. 4.2.2. The default location is MobilePlatform3\Server\Configuration\com. Procedure 1. Go to the SMP3 Server Application directory.application. either © SAP SE PUBLIC 19/20 . 5. Extract \Application\Production\SAPWM-v1-0-0-app.0. If not using the crew management component.platform.agxz.2.0.zip is created.agx component.0. Browse to the . 6.agxz. A new . 7. c.zip file SAPWM-6. Select Publish Application to Server and enter the SAP Mobile Platform 3 server application directory where the SAPWM-6.zip file is located. select the CrewMemberAdd_Detail_PPC screen and double-click the FullName field.zip file you just created. Go to the Complex Table Search tab and verify that the Search Index option is set to Any. select App.sap. then App Specific Settings and click Publish. Switch to the Search Dialog Indexes tab and verify that all of the indexes are unchecked. this procedure should not be executed. Rename the copied SAPWM-v1-0-0-app. 9. 10. Use the Agentry Compare Utility to marge the differences. Repeat Steps a-d for the CrewMemberAdd_Detail_iPhone screen and then again for the CrewMemberAdd_Detail_Windows screen. b.agent ry.

20/20 PUBLIC © SAP SE . g.) a. but not both at the same time. Clear the Active Flag checkbox to make the Timesheet inactive. e. For Work Manager with crew management. Search for the MAIN_MENU_ITEMS Global Group in the Client Global list. use the application URL when performing the initial sync from each Client. Select the row that has a Global Value of “Timesheet”. use the core Work Manager URL: https://[ServerName]:8081/SAPWM where ServerName is the location of your SMP server.Work Manager with Crew Management SAP Work Manager Implementing the Crew Management Add-On for Work Manager Timesheet or Crew Management can be active. f.ini file if you are using source=INI. Click on the Change button. h. c. Result Once installed. Log in to the Configuration Panel. (Make similar changes in the JavaBE. b. Select the Mobile Application Configuration link. Select the SAP_WORK_MANAGER_62 mobile application and select the Client Globals tab. d. i. Click Save. Switch to the next row that has a Global Value of “Crew Management” and select the Active Flag checkbox to make crew management active.