IBM Tivoli Endpoint Manager

Version 8.2

Patch Management for RedHat
Enterprise Linux User's Guide 

IBM Tivoli Endpoint Manager
Version 8.2

Patch Management for RedHat
Enterprise Linux User's Guide 

Note
Before using this information and the product it supports, read the information in “Notices” on page 31.

This edition applies to version 8, release 2, modification level 0 of Tivoli Endpoint Manager (product number
5725-C45) and to all subsequent releases and modifications until otherwise indicated in new editions.
© Copyright IBM Corporation 2012.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

. . . . . . 13 iii . 3 Manage Download Plug-ins dashboard . 9 Upgrading the RedHat download plug-in . . . . . . . . . . . 29 Chapter 3. . . . . . 27 Appendix B. . . . . . . . . . Dependency Issues . 13 Patch using Fixlets . . Frequently asked questions . . Uninstall Red Hat Enterprise Linux Patches . . . . . . . 3 Download plug-ins . . . . . . . . . 31 . Use the RPM Deployment Wizard . . . . . . . . . . . . . . © Copyright IBM Corp. . . . . . . 2012 . . . . . Setup . . . . . 8 Migrating the RedHat download plug-in . . . . . . . . . 14 16 17 19 19 24 Appendix A. . . . Support. . . . . . . . Using the Preference Lists Dashboard .Contents Chapter 1. . . . 5 Unregistering the RedHat download plug-in. . . . . . . . . . . . . . Manage Preference Lists . . 1 Supported platforms . . Using Patch Management for Red Hat Enterprise Linux . 1 Chapter 2. 3 Registering the RedHat download plug-in . . . . . . . . . . 11 Patch Using Fixlets with Red Hat Enterprise Linux 5 and 6 . . . . . . . . . . Introduction . . . . . 7 Configuring the RedHat download plug-in . . . . . . . Notices . . . . . .

iv IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide .

ensuring that you receive the latest information. Fix Advisories. the Tivoli Endpoint Manager Console Operator can apply the patch to all the relevant computers and visualize its progress as it deploys throughout the network. highly targeted deployment on any schedule you want. This often finds issues that are dealt with by attaching extra notes to the Fixlet. Patch management is available through the Patches for RHEL Fixlet sites from Tivoli Endpoint Manager. and Enhancement Advisories on the following platforms: v Red Hat Enterprise Linux 3 v Red Hat Enterprise Linux 4 v Red Hat Enterprise Linux 5 v Red Hat Enterprise Linux 6 © Copyright IBM Corp. Large downloads can be phased to optimize network bandwidth and the entire deployment process can be monitored. adding extra value to the patching process. enabling automated. file versions. Fixlets allow you to manage large numbers of updates and patches with comparative ease. Tivoli Endpoint Manager releases a Fixlet that can identify and remediate all the computers in your enterprise that need it. graphed and recorded for inventory or audit control. These notes typically allow the Console Operator to work around the problem. With a few keystrokes. For each new patch or update that becomes available. the language of the system and other relevant factors to determine when and if a patch is necessary.Chapter 1. Supported platforms Tivoli Endpoint Manager for Patch Management Red Hat Enterprise Linux provides Red Hat Security Advisories. Tivoli Endpoint Manager tests each Fixlet in its lab before it is released. Tivoli Endpoint Manager also incorporates user feedback into notes. Introduction Tivoli Endpoint Manager Patch Management for Red Hat Enterprise Linux keeps your Linux Clients current with the latest updates and service packs. The Tivoli Endpoint Manager agent checks the operating system version. 2012 1 .

2 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide .

You must subscribe to the Patching Support site to gain access to this dashboard. © Copyright IBM Corp. you can run the Fixlets to download. go to Patch Management domain > All Patch Management > Dashboards > Manage Download Plug-ins. Manage Download Plug-ins dashboard Use the Manage Download Plug-ins dashboard to oversee and manage download plug-ins in your deployment. Fixlets have an incorporated protocol that uses download plug-ins. Note: If you install the download plug-in on relays. you can use the Manage Download Plug-ins dashboard to run the update. and deploy patches from the Tivoli® Endpoint Manager console. For more information about these features. You can use the Manage Download Plug-ins dashboard to register. You must use the dashboard also to unregister and configure the download plug-in.Chapter 2. configure. see the succeeding topics. the related download plug-in must be registered. To view the Manage Download Plug-ins dashboard. see the related topics. For the Fixlet to recognize the protocol. For more information about the dashboard. 2012 3 . and upgrade the download plug-ins for different patch vendors. Download plug-ins Download plug-ins are executable programs that download a specified patch from the website of the patch vendor. To ease the process of caching. After the plug-in is registered. If you already registered the plug-in. cache. Setup Setting up your environment for patch management. unregister. You must use the Manage Download Plug-ins dashboard to register the download plug-in. it is suggested that you also install it on the server.

The dashboard shows you also the version and status for each plug-in in one consolidated view. You can select a server or relay to view all the plug-ins for that computer. 4 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide . Patch Management navigation tree The dashboard displays all the servers and windows-only relays in your deployment.Figure 1.

Manage Download Plug-ins dashboard A plug-in can be in one of the following states: v Not Installed v New Version Available v Up-To-Date v Not Supported Note: CentOS and SUSE Linux download plug-ins are not supported in relays. v Enable the Encryption for Clients Fixlet on servers and relays for which you want to register the download plug-in. v Activate the Encryption Analysis for Clients analysis and Download Plug-in Versions analysis. and plug-ins. You can search based on the naming convention of the servers. The dashboard is equipped with a live keyword search capability. relays.Figure 2. Chapter 2. Setup 5 . Registering the RedHat download plug-in Use the Manage Download Plug-ins dashboard to register the download plug-in for RedHat. You must complete the following tasks: v Subscribe to the Patching Support site to gain access to the Manage Download Plug-ins dashboard.

6. Register RedHat download plug-in wizard 5. Optional: Enter the proxy parameters if the downloads must go through a proxy server. 1.When you register the download plug-in on a computer without the plug-in. If the download plug-in is already installed on the computer. Enter the RedHat credentials that you use to log on to the RedHat Support site. It must have a valid support identifier to download patches. From the Plug-ins table. 6 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide . select RedHat Plug-in. Figure 3. Click Register. 3. Confirm RedHat Password Your RedHat account password for confirmation. click All Patch Management > Dashboards > Manage Download Plug-ins dashboard. From the Patch Management domain. the configuration file is overwritten. the plug-in is automatically installed and the configuration file is created. 2. The Register RedHat Plug-in wizard displays. 4. From the Servers and Relays table. RedHat Password Your RedHat account password to the RedHat Support site. select the server or relay on which the download plug-in is to be registered. RedHat Username Your RedHat account user name to the RedHat Support site.

Click Unregister. 5. 4. From the Servers and Relays table.10:8080. Confirm Proxy Password Your proxy password for confirmation. From the Plug-ins table. From the Patch Management domain. 6. Proxy Username Your proxy user name if your proxy server requires authentication. You successfully unregistered the RedHat download plug-in. Unregistering the RedHat download plug-in Use the Manage Download Plug-ins dashboard to unregister the download plug-in for RedHat. Proxy Password Your proxy password if your proxy server requires authentication. 7. Select the target computer. select the server or relay on which the download plug-in is to be unregistered. Click OK. 2. select RedHat Plug-in. which is separated by a colon. Click OK. Chapter 2. click All Patch Management > Dashboards > Manage Download Plug-ins dashboard.168.100. Figure 4. You successfully registered the RedHat download plug-in. which contains a protocol and a host name. Unregister the RedHat download plug-in The Take Action dialog displays. The Take Action dialog displays. 1. Setup 7 .Proxy URL The URL of your proxy server. 9. The URL is usually the IP address or DNS name of your proxy server and its port. 3. 8. It is usually in the form of domain\username. It must be a well-formed URL. Select the target computer. For example: http://192. Click OK.

Click Configure. Enter the RedHat credentials that you use to log on to the RedHat Support site. Confirm RedHat Password Your RedHat account password for confirmation. 8 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide . click All Patch Management > Dashboards > Manage Download Plug-ins dashboard. Figure 5. You might want to take note of your existing configuration for the download plug-in. Configure RedHat download plug-in wizard 5. 2. From the Patch Management domain. select RedHat Plug-in. 4. It must have a valid support identifier to download patches. RedHat Password Your RedHat account password to the RedHat Support site. The Configure RedHat Plug-in wizard displays. 1. From the Servers and Relays table. select the server or relay on which the download plug-in is to be configured. Existing configurations are overwritten when you configure the download plug-in. RedHat Username Your RedHat account user name to the RedHat Support site.Configuring the RedHat download plug-in Use the Manage Download Plug-ins dashboard to configure the download plug-in for RedHat. From the Plug-ins table. 3.

1. The download plug-in is upgraded to the latest version after migration. From the Servers and Relays table. You only need to do this once. Proxy Username Your proxy user name if your proxy server requires authentication. You might want to take note of your existing configuration for the download plug-in. select RedHat Plug-in. click All Patch Management > Dashboards > Manage Download Plug-ins dashboard. Click OK. Chapter 2. Click OK. Optional: Enter the proxy parameters if the downloads must go through a proxy server. 9. Proxy Password Your proxy password if your proxy server requires authentication.6.0. The URL is usually the IP address or DNS name of your proxy server and its port. Click Migrate. Existing configurations are overwritten when you migrate the download plug-in. Select the target computer. From the Plug-ins table. 3. For example: http://192. Migrating the RedHat download plug-in You must migrate the download plug-in if the plug-in version is earlier than 2.168.0. Proxy URL The URL of your proxy server.0.10:8080. 2. Confirm Proxy Password Your proxy password for confirmation. select the server or relay on which the download plug-in is to be migrated.100. You successfully configured the RedHat download plug-in. The Take Action dialog displays. 7. It must be a well-formed URL. 4. Setup 9 . which is separated by a colon. From the Patch Management domain. The Migrate RedHat Plug-in wizard displays. which contains a protocol and a host name. 8. It is usually in the form of domain\username.

RedHat Password Your RedHat account password to the RedHat Support site. which contains a protocol and a host name. 10 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide . Proxy Password Your proxy password if your proxy server requires authentication. For example: http://192. Optional: Enter the proxy parameters if the downloads must go through a proxy server. Enter the RedHat credentials that you use to log on to the RedHat Support site. It is usually in the form of domain\username. 6.168. It must have a valid support identifier to download patches. Confirm RedHat Password Your RedHat account password for confirmation. RedHat Username Your RedHat account user name to the RedHat Support site. The URL is usually the IP address or DNS name of your proxy server and its port.100. which is separated by a colon.10:8080. It must be a well-formed URL. Proxy URL The URL of your proxy server. Migrate RedHat download plug-in wizard 5.Figure 6. Proxy Username Your proxy user name if your proxy server requires authentication.

Setup 11 . Click Upgrade. 8. 7. Click OK. 6. 3. The Take Action dialog displays. Upgrading the RedHat download plug-in Use the Manage Download Plug-ins dashboard to upgrade the download plug-in for RedHat. Click OK.Confirm Proxy Password Your proxy password for confirmation. 4. select RedHat Plug-in. Chapter 2. The Take Action dialog displays. select the server or relay on which the download plug-in is to be upgraded. From the Patch Management domain. From the Plug-ins table. 1. Select the target computer. Click OK. 5. 9. From the Servers and Relays table. click All Patch Management > Dashboards > Manage Download Plug-ins dashboard. 2. You successfully migrated and upgraded the RedHat download plug-in. Select the target computer on which the download plug-in is to be upgraded. You now have the latest version of the RedHat download plug-in installed.

12 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide .

click OS Vendors and click Red Hat Enterprise Linux. 2012 13 .Chapter 3. Using Patch Management for Red Hat Enterprise Linux Patch using Fixlets To deploy patches from the Tivoli Endpoint Manager Console: In the Patch Management domain in the console navigation tree. © Copyright IBM Corp. Click OK and enter your Private Key Password. and then click the appropriate link in the Actions box to initiate deployment. Click the tabs at the top of the Fixlet window to review additional details. Double-click the Fixlet that you want to deploy.

Patch Using Fixlets with Red Hat Enterprise Linux 5 and 6 If an action is successful.To view the Red Hat bulletin for a particular Fixlet. You can activate an analysis to view the results.Deployment Results". the results are saved in a log file on the endpoint. select the Click here to view the patch page action to view the patch page. 14 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide . You can navigate to the analysis by clicking Analyses in the navigation tree and selecting "Endpoint Dependency Resolution .

From there. click Activate. Click the Results tab in the Analysis window that is displayed after you activate the analysis. Chapter 3. Using Patch Management for Red Hat Enterprise Linux 15 .

navigate on the All Content domain and select the Computers node. When running a Red Hat Enterprise Linux patch Fixlet. To access this task. you can also deploy a test run prior to applying the patch. 16 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide . Additionally. Scroll down to the Deployment Results. Kernel Fixlets provide the option to upgrade or install all kernel packages. The default behavior for kernel updates is to install packages side by side. and then click the Red Hat Enterprise Linux and Configuration subnodes. Note: When using the test run feature. each kernel update Fixlet provides the ability to test each of these options. The upgrade option replaces existing kernel packages with later versions. You can limit the length of the output by running the Endpoint Dependency Resolution – Set deployment results analysis report length task. the action reports back as Fixed.When you review the properties of an endpoint. you can view the current deployment information on that system. Dependency Issues Note: This section only applies to Red Hat Enterprise Linux 3 and 4. even if the test fails. Select the computer that you want to inspect in the work area. You can view the Deployment Results analysis to determine if the dependencies have been successfully resolved and if an installation will be successful. click OS Vendors from the navigation tree. The default analysis length is 100 entries. To view this data. The install option installs the later kernel packages next to the previous versions.

enter the RPM package that you want to deploy. v Conflict between installed RPMs and RPMs to be installed: Users must either remove conflicting RPMs or upgrade them to specific versions. and then RPM Deployment Wizard. For more information about dependency issues. Red Hat Enterprise Linux. Using Patch Management for Red Hat Enterprise Linux 17 . click OS Vendors. v Required RPM(s) out of date: Users must update the RPMs to the required version to install the update. click here for the relevant Knowledge Base article.For some updates. you must resolve any dependency issues manually or use the RPM Deployment Wizard before applying remediation Fixlets. Use the RPM Deployment Wizard The RPM Deployment Wizard facilitates deployment of RPM packages. Chapter 3. audit Fixlets with the title “Dependencies Needed” or “Dependency Conflicts” become relevant. This wizard does not resolve dependencies and is only meant to handle simple deployment cases. When the Wizard opens. otherwise the update does not install. There are three types of dependency issues: v Missing RPM(s): Users must install any version of the required packages. In the Content Filters part of the navigation tree. In this case.

You see the following progress screen: When the first Task window opens. or leave blank to create a Fixlet you can reuse. click Create. 18 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide .Click the checkbox if you want to create a one-time action. When complete. click OK and enter your Private Key Password. Then click in the Actions box to initiate deployment.

Preference lists are lists of packages that affect the dependencies that are installed for systems patched by content with endpoint dependency resolution. v Packages included higher in the preference lists are preferred over packages lower in the lists. Chapter 3. Manage Preference Lists Note: This section only applies to Red Hat Enterprise Linux 5 and 6. Using Patch Management for Red Hat Enterprise Linux 19 . v Packages included in forbidden preference lists are forbidden when dependencies are resolved. You can manage these preference lists by using the Preference Lists Dashboard. use the tabs across the top of the window to set parameters for this Action. Click OK and enter your Private Key Password. Using the Preference Lists Dashboard You can navigate to the dashboard by expanding the Linux RPM Patching node and selecting the Endpoint Dependency Resolution .Preference Lists dashboard. v Packages included in preferred preference lists are preferred over packages not in the list when dependencies are resolved. The Wizard deploys this action to your clients.When the Take Action dialog opens.

Type the name in the Package to Add field and click Add. As you type. Endpoints subscribed to this site are relevant to this preference list. Choose a site and click next. you select a site for the preference lists. These suggestions are populated using 20 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide . In the next dialog. After entering a name for the list.To create new Forbidden package lists. you can begin populating your preference list with packages. click New Forbidden Package List. autocomplete suggestions are shown.

To redeploy the latest version of this list to all systems that already have the list. Click Save. To edit a preference list. To create a copy of a preference list. This opens the same dialog as before and allows you to edit the name and packages in the list. To edit the task. Then click OK and enter your Private Key Password.target packages from the selected site. click Save. and enter your Private Key Password. click Edit and Redeploy. click copy for that particular list. click edit for that particular list. A task that deploys this preference list is displayed in the navigation tree. After completing your list. Using Patch Management for Red Hat Enterprise Linux 21 . click OK. Chapter 3. click Edit.

To delete a preference list. To delete the task. Preferred package lists can be created and managed in the same way as forbidden packages lists. click delete for that particular list. 22 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide . click Delete. Click Save to create the new task. To delete the task and issue an action to remove the preference list from all endpoints that have the list. The Name field has the word copy at the end. click Delete and Update.A dialog is created with a nearly identical set of data populated throughout the fields. The controls are listed under the Preferred Package Lists tab of the Preference Lists Dashboard.

You can view deployed preference lists and their associated metadata by activating an analysis. After you activate the analysis. Navigate to the analysis by clicking the Analyses node and selecting Endpoint Dependency Resolution .Packages are ordered from top to bottom in preference lists. Using Patch Management for Red Hat Enterprise Linux 23 . a Results tab displays in the menu. Chapter 3.Preference Lists. Click Results. Click the analysis and select Activate from the right-click menu. Drag and drop packages to specify priority.

24 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide . Uninstall Red Hat Enterprise Linux Patches Tivoli Endpoint Manager provides a task to uninstall Red Hat RPM packages. You see the Uninstall Red Hat RPM Packages patch in the List Panel on the right. Rather than a rollback. this task specifically removes RPMs. run either the Remove Endpoint Dependency Resolution – Remove preferred list or the Remove Endpoint Dependency Resolution – Remove forbidden list tasks.When you review an endpoint's properties. To remove a preference list from an endpoint. you can view the current preference list information on that system. Click OS Vendors in the navigation tree and select Red Hat Enterprise Linux. Double-click this Task to open the dialog. Note: This task does not uninstall a package if another installed package depends on the package that you are trying to remove. and then click in the Actions box to initiate the action.

Using Patch Management for Red Hat Enterprise Linux 25 .Chapter 3.

26 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide .

Appendix A. the system cannot install all targets and dependencies because of a conflict between these files and the endpoint files. Upgrade to the latest version of Tivoli Endpoint Manager to resolve the issue. What do I do when the deployment results display a “Dependency Resolver Failure. Invalid set of initially installed packages ? ” There is at least one conflict between the packages that exist on the system. If I have registered the latest plug-ins. (/var/opt/BESClient/EDRDeployData). Why is my action reporting back as a failed download? Make sure your download plug-in has been updated to the latest version and is registered with the correct credentials. Why does the resolver function select a lower priority package over a higher priority one? © Copyright IBM Corp. and Friday.0. Why is there XML in the deployment results? The XML is from the error output of the resolver when the resolver fails to produce a solution. These must be removed for the installation to occur. why do downloads still fail? There is a known issue with Evan’s Patch #1 (8. Where are the deployment logs located on endpoints? The logs are located in a folder called EDRDeployData in the client folder. noSolution ? ” If the resolver finds that there is no solution. You can look at the description in the “errorType” tag to gain a better understanding of why the failure occurred. Frequently asked questions What are superseded patches? Superseded Fixlets are Fixlets that contain outdated packages. The newer Fixlet ID can be found in the description of the superseded Fixlet. If a Fixlet is superseded. What do I do when action reports back with an “EDR Plugin failure. then a newer Fixlet exists with newer versions of the packages. 2012 27 . How often are new dependency graphs generated? Dependency graphs are generated every Monday. What do I do when an action reports back with an installation failure? Check to see if the conflict is caused by a vendor-acquired package. The resolver will not work until the conflicting packages are removed. Wednesday.627) not recognizing the whitelist for dynamic downloads.

Why is that? Check if your download plug-in version is earlier than 2. I was expecting the password to be obfuscated. If so. configure. Therefore. it is possible for a lower priority package to be selected. Verify that the patch download is successful. What are Dependency Issues in RHEL 3 and 4. you are still using an old version of the download plug-in that stores credentials in clear text. you must use the Manage Download Plug-in dashboard in the Patching Support site. see the topic on Manage Download Plug-ins dashboard in the Tivoli Endpoint Manager Information Center. upgrade your download plug-in to version 2. To encrypt credentials. Existing register download plug-in tasks are being deprecated.1. see “Registering the RedHat download plug-in” on page 5.The resolver will not select a preferred package if selecting that package creates a conflict with another package. and how do they affect my deployment? See the Dependency Issues section of this document. For more information about the dashboard. How do I register a download plug-in? Do I use the register download plug-in task or the Manage Download Plug-in dashboard? To register a download plug-in. Note: You must also use the Manage Download Plug-in dashboard to unregister. 28 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide .1 or later from the Manage Download plug-ins dashboard in the Patching Support site. To learn more about plug-in registration. you might need to unregister the download plug-in and register it again. but it's still in clear text. How do I verify if the download plug-in was registered correctly? Run a Fixlet with an action task to verify if the download plug-in is registered correctly. Otherwise. The existing unregister and edit download plug-in tasks are being deprecated. and upgrade download plug-ins.

Support For more information about this product. 2012 29 .Appendix B. see the following resources: v Tivoli Endpoint Manager Support site v Tivoli Endpoint Manager wiki v Knowledge Base v Forums and Communities © Copyright IBM Corp.

30 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide .

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34 IBM Tivoli Endpoint Manager: Patch Management for RedHat Enterprise Linux User's Guide .

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