Professional Documents
Culture Documents
Live more,
Bank less.
About us
Live more, Bank less.
As the bank that helped build Singapore,
DBS has always believed that banking is
about doing real things for real people.
This means bringing an understanding
of the fast-changing world in which we
live with all its attendant challenges
and opportunities to bear on the
design of our products, services
and initiatives.
In the future, technology and mobility
will seamlessly integrate banking with
our customers everyday lives. The
result is banking that is so easy, fast and
effortless that it enables people to do
more of what they want Live more.
By creating banking experiences that
save time and take the pain out of
banking, our customers actually get
to Bank less.
This speaks to our purpose of Making
Banking Joyful, whereby as Asias
Safest and Best Bank, not only are we
a bank that people trust and depend
on, we are also one that brings joy
to our stakeholders. This reflects a
higher purpose that goes beyond
banking, recognising the role we play
in benefitting society at large and the
communities we are present in.
Overview
This section provides
information on who we are,
our leadership team, business
model and strategy. It also
contains messages from the
Chairman and CEO.
Performance
This section provides
information on our priorities
and performance by customer
segments and geographies. It
also details what we are doing
for employees and society.
Governance and
Risk Management
This section details our
commitment to sound and
effective governance, as well
as how we manage risks.
2
4
6
8
12
14
16
18
19
20
Who we are
Board of Directors
Group Management Committee
Letter from the Chairman and CEO
CEO reections
Business model how we create value
How we use our resources
How we distribute value created
Material matters
What our stakeholders are telling us
22
27
28
CFO statement
Our 2015 priorities
Customers
30 Institutional Banking
33 Consumer Banking
35 Wealth Management
36 POSB
38 Countries
Employees
Society and environment
40
44
48
Corporate governance
68 Remuneration
74 Summary of disclosures
78 CRO statement
81 Risk management
109 Capital management and planning
Financial Reports
114
174
178
179
Financial statements
Directors statement
Independent auditors report
Five-year summary
Annexure
180
185
187
188
190
196
Shareholder Information
202
203
204
206
Share price
Financial calendar
Shareholding statistics
Notice of Annual General Meeting
Proxy form
Who we are
Branches*
OVER
280
*includes sub-branches and centres
DBS, a Singapore-headquartered
commercial bank, provides a full
range of services in consumer
banking, wealth management
and institutional banking. As a
bank born and bred in Asia, we
understand the intricacies of
doing business in the regions
most dynamic markets.
Total Assets
Institutional
Banking Customers
SGD
OVER
458 billion
200,000
Income
Consumer Banking/
Wealth Management
Customers
SGD
10.8 billion
OVER
Net Prot
Employees
SGD
OVER
4.45 billion
22,000
6 million
Asian Bank
of the Year
by IFR Asia 2015
Most Valuable
Banking Brand
in ASEAN and Singapore
by Brand Finance 2015
Footprint in our
six priority markets
Singapore
Hong Kong
China
Taiwan
Singapore
Greater China
s /UR HOME MARKET
s %XTENSIVE NETWORK OF MORE
THAN TOUCHPOINTSo WITH
CLOSE TO BRANCHES
s ,EADER IN CONSUMER BANKING
WEALTH MANAGEMENT
INSTITUTIONAL BANKING TREASURY
AND CAPITAL MARKETS
s (ONG +ONG !NCHOR OF OUR
'REATER #HINA FRANCHISE WITH
BRANCHES
s #HINA BRANCHES AND
ONE REPRESENTATIVE OFlCE
IN CITIES
s 4AIWAN BRANCHES IN EIGHT CITIES
India
Indonesia
South and
Southeast Asia
s )NDIA BRANCHES IN CITIES
s )NDONESIA BRANCHES IN
CITIES
s 0RESENCE IN -ALAYSIA 0HILIPPINES
4HAILAND AND 6IETNAM
62%
31%
7%
of group income
of group income
of group income
Who we are
Board
of Directors
The Board is committed to
helping the bank achieve longterm success. The Board provides
direction to management by
setting the Groups strategy and
overseeing its implementation.
It ensures risks and rewards
are appropriately balanced.
Euleen Goh
Ow Foong Pheng
Board independence
Piyush Gupta
Bart Broadman
Ho Tian Yee
Gender diversity
Two of nine directors are female.
Danny Teoh
Nihal Kaviratne
Peter Seah
Andre Sekulic
Deep banking
knowledge and
experience
Two-thirds of the Board are
seasoned bankers, while the
rest have extensive industry
experience ranging from
consumer goods to accounting.
Board of Directors
Group
Management
Committee
The Group Management
Committee sets the strategy
and direction of the Group.
It drives business performance
and organisational synergies.
It is also responsible for
protecting and enhancing
our brand and reputation.
1
Piyush Gupta*
2
Jerry Chen
3
Chng Sok Hui*
4
Eng-Kwok Seat Moey
5
Neil Ge
6
David Gledhill*
Taiwan
Finance
Capital Markets
China
7
Lam Chee Kin
8
Lee Yan Hong
9
Sim S Lim*
10
Andrew Ng*
11
Jimmy Ng
12
Karen Ngui
Human Resources
Singapore
Audit
Strategic Marketing
& Communications
13
Sebastian Paredes*
14
Elbert Pattijn*
15
Surojit Shome
16
Paulus Sutisna
17
Tan Su Shan*
18
Jeanette Wong*
Hong Kong
Risk Management
India
Indonesia
Consumer Banking/
Wealth Management
Institutional Banking
Average years of
experience of the Group
Management Committee
SGD
10.8 bn
Record income
Our total income crossed
SGD 10 billion for the rst time.
11.2%
Higher return on equity
Despite headwinds, ROE improved,
a testament to our commitment
to customers, as well as strong
brand and resilient franchise.
60
cents
Higher dividends
We proposed full-year dividends
of 60 cents per share, up from
58 cents per share in 2014.
Building a sustainable
organisation
Customer experience
Since unveiling our strategy six years ago,
we have been delivering consistently
strong nancial performance. The texture
of our franchise has changed considerably.
Wealth Management and SME Banking
contribute 27% of Group income from 22%
in 2010. Income from transaction services
has doubled, while customer activities
contributed half of Treasury income
from 36% in 2010.
We have entrenched our position in
Singapore, where in addition to market
share gains, we are today widely
acknowledged for our customer service
and innovation.
We have repositioned our Hong Kong
franchise for protable growth. Income
and earnings reached a record in 2015.
We have expanded our franchises in China,
Taiwan, India and Indonesia to improve
our geographical mix and our ability to
intermediate regional trade and capital
ows. Income from these growth markets
has risen 95% since 2009.
We have also strengthened the internal
plumbing of the bank. Our risk architecture
is more robust, the resiliency of our
technology platforms has been strengthened
and our systems are designed to plug
and play new business applications. Our
management information systems can
measure protability at granular levels.
A dedicated corporate treasury now
stewards our capital and liquidity.
Singapores Deputy Prime Minister Tharman Shanmugaratnam, our guest of honour, at the opening of the new DBS Academy in December 2015
10
Commemorating
Singapores Jubilee
2015 was a signicant year for Singapore,
being its 50th year of independence. As
Singapores largest bank, DBS and POSB
spared no effort in giving back. After
all, DBS story has mirrored Singapores,
and we have played a key role in the
nations growth from early on, nancing
rst the development of key industries
post-independence, and later on, the
regionalisation of Singapore Inc.
We established the SGD 50 million DBS
Foundation in conjunction with the nations
Jubilee. The foundation actively nurtures
Dividends
The Board has proposed a nal dividend
of 30 cents per share for approval at the
forthcoming annual general meeting. This
will bring the full-year dividend to 60 cents
per share compared to 58 cents per share
a year ago.
Piyush Gupta
CEO
DBS Group Holdings
Going forward
2016 will not be easy. Global growth is
likely to be slower, and we will have to stay
focused and nimble. Nevertheless, we have
demonstrated time and again an ability to
navigate an uncertain environment. In all
things, we are guided by our belief that we
can create an impact beyond banking and
change lives for the better. In particular, as
a bank operating in an industry at the cusp
1,000
Experiments
and prototypes
To inculcate a digital mindset
and spur innovation, the bank is
running over 1,000 experiments.
DBS and Manulife ofcially launching a 15-year, four-market partnership covering Singapore,
Hong Kong, China and Indonesia
11
CEO
reections
On business model
and strategy
On China
Chinas achievements over the past three
decades have been unrivalled in history
a USD 11 trillion economy, lifting 500
million people out of poverty. The model
of centrally-planned growth with twin
engines of exports and investments has
served it well. However, more recently, the
12