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A Comparative Study between Emotional Quotient & Intelligence Quotient

1

Ms. Jayashree. N

Assistant Professor, Department of Management Studies,
New Horizon College of Engineering,
Bangalore, Karnataka
Mob: 09740516753
Email id: jayash21088@gmail.com
2

Dr. Smita Harwani

Assistant Professor, Department of Management Studies,
New Horizon College of Engineering,
Bangalore, Karnataka
Mob: 09620771711
Email id: smita.harwani@gmail.com

Abstract:
Emotional Quotient (EQ) is strongly influenced by personal qualities such as persistence,
self-control and skill in getting along with others. The workplace continues to evolve, making
room for new technologies and innovations, these qualities may become gradually important
Investing in EQ has brought our company more involved, committed employees, and we'll
continue to put a premium on this effort moving forward.
This study is a descriptive research adopting random sampling technique. Hundred
questionnaires are issued to different respondents. This is a comparative study between EQ &
IQ helps in understanding the basic mechanism and also the importance of it in life and also
in evaluating the success level.
Keywords: Emotional Quotient (EQ), Intelligence Quotient (IQ)

it requires a combination of EQ and IQ. IQ is the measure of general intelligence and cognitive abilities – learning ability.e. memory and problem solving skills. Individuals were able to solve their technical problems easily whereas failed in developing emotional intelligence to solve social problems. situational dealings. adjust to changes and can be flexible. it was focused only on the cognitive aspects i. EQ has become a hottest buzz word in the present world attracting more number of readers. Comparative study between Emotional quotient and Intelligence quotient is important in order to understand the basic mechanism that is involved between EQ and IQ.“But once you are in that field. because it is how we handle ourselves in our relationships that determines how well we do once we are in a given job. Nowadays. Implementation of EQ along with IQ at workplace is very much critical in the present generation as it is not just technical and analytical abilities (IQ) makes one successful in life. the recruiters are likely to make better decisions in recruiting people who already possess high EQ scores. Initially. With this IQ. However.” Daniel Goleman Introduction: Emotional Quotient has become more popular in the world ever since the publication of Daniel Goleman’s first book in 1995 and given that the concept is a psychological one. Workers with high EQ will be better to work in teams. mental acuteness. The ability to manage feelings and handle stress is another facet of emotional intelligence that has been found to be important for success. the non-cognitive aspects were also considered by few researchers. . when researchers started to write. Emotional Intelligence emerges as a much stronger predictor of who will be most successful. EQ and IQ play an important role in becoming a successful person. logic and analytical skills that help in predicting the intellectual development. In present scenario.

The vital role of interaction in service industry has gained a lot of responsiveness in recent years. Improvement of service quality and customer’s relationship is very crucial. It has also revealed that people with strong academics and high IQ. the concept of emotional intelligence is explored and handled to prosper. are socially ineffective and incapable. negotiation. The concept of emotional intelligence brings new depth in understanding human intelligence. productivity and communication. handling conflict and communication that will certainly add value to the organizations. This initiation can be done through improving the employee’s skills relating to to customers’ management.Nowadays. Researches on emotional intelligence have proved that emotional intelligence is more crucial in determining outcomes of individual as compared to IQ. it expands the ability to evaluate ones general or overall intelligence. They help in exploring the leadership qualities and also help in predicting the success levels of an individual. Hence. It is important to know the benefits of EQ & IQ. EI components are useful in assisting employees with decision-making in areas like teamwork. . inclusion. Need of the Study: Individual Emotions vary according to the time frame and responses. in order to understand different emotions and abilities. organizations started focusing on the insufficiency of the employee’s emotional intelligence.

Bagshaw (2000). goal achievements at personal. Research Methodology: This study is a descriptive research adopting random sampling technique. EI is fundamental to effective performance and to continue performing better than those around you during organizational change. loyalty. Emotional intelligence can have a positive contribution in business development. Hundred questionnaires are issued to different respondents representing different age groups. allowing them to cope up efficiently with stress. gender. if not more significant to Intelligence Quotient (IQ) is a crucial measure of success in person’s life. both at work and personal life. Emotional Intelligence may indeed be a key determinant of employees’ effective performance and it is measured more important than . Moreover indicating that.  To understand respondent’s attitude towards the implementation of EQ along with IQ. The data includes primary and secondary data collected from various sources and the tools used for analysis are the Likert’s score and percentages. Review of Literature: Goleman (1995). HUSAIN (2013). Emotions if properly managed can lead towards more employee productivity.  To evaluate the present level of EQ among the respondents. an individual’s emotional intelligence can affect one’s work situation. Diggins (2004). productivity gains. Opposed that emotional intelligence which is equivalent. EI assist the employees in enhancing their performance by enabling them to understand and manage their emotions. so that they can make decisions based on self-management and relationship skills and are aware of how their activities influences others in the organization. increase team performance. Hence.This study helps in understanding the importance of EQ along with IQ at workplace. work well under pressure and prepare for organizational change. proposed that best managers must have Emotional Intelligence (EI). Objectives of the Study:  To study the awareness level and importance of EQ along with IQ in the respondents. emotional intelligence is a major contributor in the attainment of organizations’ success and leaders. team and organizational level. customer and employee satisfaction. innovations. It also helps in understanding the varying emotions of the people and impact on their leadership quality in the various situations which in turn helps to improve their success levels.

1. The opinions were further analysed with percentages and Likert’s score. though there intelligence quotient is quite high. Emotional intelligence considers how people interact in a way cognitive ability theories cannot fully account for. It includes the opinion on the following. Owoseni (2014). Particulars Average Excellent Fair Good Poor Total No. 3. 2.Intelligence quotient at workplace. Emotional intelligence has been found important because it provides an excellent structure to look at how people understand and manage emotions. of Respondents 82 8 10 Percentage 82% 8% 10% . It does not indicate that IQ should be entirely ignored yet it indicates that EI is more important paradigm than IQ for improving organizational effectiveness. 5. Awareness about EQ and IQ Importance of EQ and IQ Impact of emotions over various situations Role of EQ over IQ Evaluation of EQ and IQ towards success in life Understanding the concept of EQ and IQ. Mostly intelligent people who have a bright academic record are not good in social interaction and interpersonal dealings. Data Analysis: The respondents were asked to rate based on their opinions based on the situation. the findings of this study showed that EI has a statistical important relationship on superficial leadership effectiveness and outcomes. of respondents 41 13 29 17 0 100 Percentage 41% 13% 29% 17% 0% 100% Emotional awareness and sensitiveness towards situations Particulars Yes No Uncertain No. 4. This deficit is due to the lack of emotional intelligence capability.

of Respondents 86 4 10 100 Percentage 86% 4% 10% 100% Impact of emotions on situations Particulars No.86% 58.24% 100% Respondents(X Strongly Agree Agree Neutral Disagree Strongly Disagree Total ) 26 60 11 2 1 100 Individual’s flexibility and creativeness in facing problem Particular No. of Rating(Y) Likert’s score Percentage 5 4 3 2 1 130 240 33 4 1 408 31.82% 8. Particulars Yes No No. of Respondents Percentage s Yes No Uncertain Total 82 6 12 100 82% 6% 12% 100% Emotional control over situations.Total 100 100% Individual’s attitude towards situation Particulars Yes No Uncertain Total No.98% 0. of Respondents 73 11 16 100 Percentage 73% 11% 16% 100% Importance of EQ along with IQ Particulars Yes No Uncertain Total No.08% 0. of Respondents 75 11 Percentage 75% 11% .

80% 19. Particulars No.65% 7.Uncertain Total 14 100 14% 100% Expressiveness of an individual in the right way to the right person at the right time Particulars Strongly Agree Agree Neutral Disagree Strongly Disagree Total No.03% 0% 100% Individual’s positive behaviour towards other’s negative behaviour. of Respondents 34 56 9 1 0 100 Rating 5 4 3 2 1 Proper balance of EQ and IQ leads to better success. Likert’s score 170 224 27 2 0 423 Percentage 40. of Respondents 26 45 25 4 0 100 Rating 5 4 3 2 1 Likert’s score 130 180 75 8 0 393 Percentage 33.08% 2. of Respondents 77 8 15 100 Percentage 77% 8% 15% 100% Individual’s understanding and appreciation level towards other’s opinion and perspectives.12% 62.95% 6. of Rating Likert’s score Percentage Strongly Agree Agree Neutral Disagree Strongly Disagree Total Respondents 25 65 10 0 0 100 5 4 3 2 1 125 260 30 0 0 415 30. Particulars Strongly Agree Agree Neutral Disagree Strongly Disagree Total No. Particulars Yes No Uncertain Total No.07% 45.18% 52.47% 0% 100% .38% 0.22% 0% 0% 100% Emotions and intelligence leading to development of attributes and behaviour.

it also needs a combination of EQ and IQ.15% 0% 0% 100% EQ + IQ = overall effectiveness of an individual. . of Respondents 93 4 3 100 Percentage 93% 4% 3% 100% Interpretation & Conclusion: Execution of EQ along with IQ is very much essential in the present world because is not just the requirement of technical and analytical abilities (IQ) that makes one successful and to be successful in life.14% 0% 0% 100% Individuals opinion of EQ + IQ = success in life Particulars Strongly Agree Agree Neutral Disagree Strongly Disagree Total No. when they are disappointed with others at workplace. out of 100 respondents.Particulars Strongly Agree Agree Neutral Disagree Strongly Disagree Total No.08% 49.07% 9.77% 45.76% 4. Particulars Yes No Uncertain Total No. 82% of the respondents are emotionally aware and sensitive towards work and agree to the fact that they can express themselves in the right way to the right person at the right time. Most of the respondents i. of Respondents 40 54 6 0 0 100 Rating 5 4 3 2 1 Likert’s score 200 216 18 0 0 434 Percentage 46. all the respondents comparatively understand the concept of EQ and IQ on an average and fair scale.e. 82% of the respondents are flexible and creative when facing a problem and can maintain their calmness and guide others. According to this study. of Respondents 39 48 13 0 0 100 Rating 5 4 3 2 1 Likert’s score 195 192 39 0 0 426 Percentage 45.

A. an individual can transform into a successful person and an effective leader.e. Manag. 11(1): 63-75. 3. 2012. C.  International Journal of Multidisciplinary Research Vol. The Relationship of Trait Emotional Intelligence with the Big Five in Croatian and Slovene University Student Samples . Int. April 2009. Occup. V. 99-110. The emotional competency of a person has a exciting contribution in the success of an employee. Hence. (2006). ISSN 2231 5780  International Journal of Business and Management. volume 4  Andreja Avsec1*. 14th Edition. 93% of the respondents think that by improving both EQ and IQ. a. Human beings are emotional beings and this must be the first step towards understanding of emotions. Horizons of Psychology.  Giardini. emotional intelligence is a major contributor in the accomplishment of organizations’ success and leaders.1 Issue 8. Majority of the respondents strongly agree that EQ+IQ=success in life. (2004). It is obvious that emotional intelligence is a better predictor of “success” than conventional measures of IQ tests. . Organizational Behaviour. (2009). No 4. Reducing the negative effects of emotion work in service occupations: Emotional competence as a psychological resource. Bibliography:  Stephen P. T. Emotional intelligence: The key to effective performance and to staying ahead of the pack at times of organizational change. Digest. 12(1): 33-35. they even agree that emotions and intelligence together helps in developing attributes and behaviour. New York: Bantam Books. December 2011. . D. 18. Pearson Education Inc.. 93% of the respondents think that EQ along with IQ improves overall effectiveness of an individual.  Goleman. (1995).  Diggins. page no 91-113. Emotional Intelligence. It can be concluded that emotional intelligence is critical at workplace than intelligence quotient. Human Res. Robbins.Even though most of the respondents i. Health Psychol . 75% of the respondents think that their emotions can control their performance at workplace.

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