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How to Easily Master Format LG G PRO 2 (F350 /


D837 / D838) with Safety Hard Reset?
Posted by community / 7 Comments

Solutions, tips and tricks for troubleshoot LG G PRO 2 (F350 / D837 / D838)
problems. LG G PRO 2 (F350 / D837 / D838) can be said as phablet because it have
big screen if compare by usual smartphone, the LCD screen as big as 5.9 inches or
near 6 inches big. The specifications for processor speed and ram is quiet big as
Quad Core at 2.26Gh with Qualcomm processor and have 3 GB RAM for more
multitasking applications.

What is Advantage of LG G PRO 2 (F350 / D837 / D838) Specifications:


GSM 3G HSDPA
4G LTE (D837/D838)
LCD 5.9 inches screen
Corning Gorilla Glass 3 Protection
Internal memory 16GB and 32 GB
RAM 3GB
Main Camera 13 MP, 4208 x 3120 pixels, autofocus, LED flash
Front Camera for Video Conference at 2.1MP
Processor Quad-core 2.26 GHz Krait 400
GPU Adreno 330
Operating system Android OS, v4.4.2 (Kitkat)
Battery Li-Po 3200 mAh

How to Fix or Problem Solving for Recovery LG G PRO 2 (F350 / D837 /


D838) hang or not responding or malfunctions or stuck or freezing or
bricked ?
With high specification of LG G PRO 2, we can download many applications from
Google Play Store, such as Games or Apps or Entertainment player move or music.
There are hundred thousand of applications at Google Play Store, but some little
about of them are not created seriously or not compatible with some phone
include LG G PRO 2 (F350 / D837 / D838). Therefore, if we download and installed
that applications, then the phone might get trouble like hang or stuck or bricks or
LCD touch screen not responding when we run an applications. In this situations, we
should do force soft reset or force reboot or restart LG G PRO 2 (F350 / D837 / D838)
to remove some temporary files or cache which make the phone become hang or
stuck. If the soft reset still not fix the problem, then we have to do hard reset or
master format. Please do backup all important data, because doing hard reset or
master format will wipe or erase or remove all important data from our phone.

How to Soft Reset or Reboot or Restart LG G PRO 2 (F350 / D837 / D838) ?


What should we do when our LG G PRO 2 (F350 / D837 / D838) get stuck or hang in
the middle of running applications? The first steps that we should force soft reset or
force restart the phone. The very easy steps to soft reset is remove the battery of LG
G PRO 2, wait for about 5 seconds then put again the battery at the right positions.
Press Power button to turn ON the phone and wait until ready to use. Soft reset or
reboot or restart at normal situations can do anytime by pressing Power Button for
several seconds until the pop-up menu appear and choose Reboot / Restart to finish
soft reset. This steps is safe to do anytime, because our important data will not
remove or still saved at internal or external memory safely.

#Option 1, Hard Reset LG G PRO 2 (F350 / D837 / D838) with software menu
1. Turn on the LG G PRO 2 (F350 / D837 / D838)
2. Make sure the battery is not empty
3. Backup important data at LG G PRO 2 (F350 / D837 / D838) because all
data and applications will be erase or delete
4. Go to Menu : Setting > Backup and Reset > Factory Data Reset
5. Choose : Reset Device > Delete all
6. The LG G PRO 2 (F350 / D837 / D838) will do the master reset process.

#Option 2, Hard Reset LG G PRO 2 (F350 / D837 / D838) Factory Default


using Hardware Secret Button Key
In some conditions, we can not do anything at LG G PRO 2 (F350 / D837 /
D838) touch screen or frozen in some state. So we can not access reset menu like
Option #1, do not worry, because we can do hard reset LG G PRO 2 (F350 / D837 /
D838) with hardware key button :
1. Turn off the LG G PRO 2 (F350 / D837 / D838)
2. Make sure the battery LG G PRO 2 (F350 / D837 / D838) already full or
more than 50%
3. Press together and hold the Power Button + Volume Down Button
4. If the Logo appear, then release all button, after that continue with press
again Volume Up Button + Volume Down Button together then we
are already at Recovery mode
5. Choose wipe data/factory reset using Volume Button, and
press Power Button to Enter or OK
6. The LG G PRO 2 (F350 / D837 / D838) will continue master reset, wait for
several minutes until the the phone start like new again.
How to Restore and Reinstall Clean Android Operating system / firmware at
LG G PRO 2 (F350 / D837 / D838) ?
We can use LG G PRO 2 (F350 / D837 / D838) for daily activity without any problem
because the specifications is fast and good with big memory RAM. But some wrong
setting or applications crash can make the LG G PRO 2 (F350 / D837 / D838)
operating system or firmware become damage or broken. However, we should do
reinstall or restore factory default operating system or firmware at this phone. First of
all, we have to know that the clean factory default Android operating system file

source already saved safely inside LG G PRO 2 (F350 / D837 / D838) ROM or Internal
memory. Therefore, we do not need to copy any files or connect our phone to any
other gadget while doing reinstall or restore the factory default operating system.
Please follow the hard reset steps above, then the file source of clean operating
system or firmware will be reinstall automatically at LG G PRO 2 (F350 / D837 /
D838).

How to Unlock or Fix or Bypass or Solutions for LG G PRO 2 (F350 / D837 /


D838) forgot password code or security lock screen pattern or pin (lost
password)?
We always recommended for Android user to give more protections, this is also
happen for LG G PRO 2 (F350 / D837 / D838) users for give security protection. Some
of us do not want any of our files inside this phone can be read or see by
unauthorized person. There are several native security protections LG also have
Knock Lock protection, but we recommended to use screen lock pattern or password
pin protections. Many problem happen with security protections because we forgot
the answer or password pin or screen lock pattern protections. How to unlock or
bypass forgotten security protection at LG G PRO 2 (F350 / D837 / D838)? Android
already have steps for unlock or bypass forgotten security password or screen lock
pattern protection by using Google account or Gmail username and password that we
have already sign in at the first time we use this phone. LG also have Please do
several time wrong answer of that protections continuously until the phone locked or
freeze for 30 seconds, at this time we can find Forgot Password / Pattern button to
bring us unlock forgotten answer using Gmail account. How about if we can not
access Google account? Then we have to do hard reset with hardware button key
above.

How to Improve Performance LG G PRO 2 (F350 / D837 / D838) to make run


more faster?
By default the specification of LG G PRO 2 (F350 / D837 / D838) is fast and more than
enough to do many multitasking, but we should know that this phone still have
limitation of performance especially when we abuse the hardware like install many
applications and let it run together in the background. Some applications from Google
Play Store will keep running after we finish installed it, because some of them need to
do communications with the server or wait for some command. App running
applications need some amount of RAM and also use processor resources when doing
their job, if there are many applications run together, then the RAM and processor
resources will be working hard and it will make the LG G PRO 2 (F350 / D837 / D838)
run more slowly. Therefore, please try to remove or uninstall some not use
applications. But if we want to make our LG G PRO 2 (F350 / D837 / D838)
performance run faster again like new, then we have to consider doing hard reset or
master format, of course after doing necessary data backup.

Is that any other secret code of hard reset LG G PRO 2 (F350 / D837 /
D838)?
At this moment, there is no other secret code or secret key to do the factory reset of
LG G PRO 2 (F350 / D837 / D838). Just try to do the hard reset above.

How to Synchronize LG G PRO 2 (F350 / D837 / D838) To Backup Photo,


Movie, Music, Contact, Calendar to Computer or PC?
You should download LG PC Suite applications from LG PC Suite Website. After that
install at your PC and connect your LG G Pro 2 with USB Cable to computer which
already run LG PC Suite applications, after that follow the menu from LG PC Suite
computer to backup all important data.
Latest hard-reset.org Discussions & Share Information:
[Q] hi there i got LG G Pro 2 phone are in English but there are few apps like U+
U+box u+navi something i cant remove this apps if u know please i need your help if
u can thanks
[A] Hi, there are some applications that has been installed by default at your LG G
PRO 2, and that kind of apps can not remove or wipe. But you have to make sure first
that kind of apps are default apps or not. How to make it sure? Please try to hard
reset or reformat your LG G PRO 2, then see whether that apps still there or not. If
that has already installed, than you can not remove that apps without doing root.
However, root is not necessary, because it will make some other trouble and very
risky for standard users.
[Q] thank you sir. my lg g pro 2 was stuck om lg logo but with your helpfull advice i
hard reset the phone and restore my backup. thank you again.
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7 Responses so far.
1.

ulises says:
December 22, 2014 at 12:50 pm

Cab someone help me fix mine lg g pro 2 f350


Reply

community says:
February 26, 2015 at 5:00 pm

Hi, what kind of problems that youve got at LG G Pro 2? If you get trouble
with something strange or can not restart normally, or maybe get hang or
freeze, then maybe your phone get trouble with the operating system. You
can try to do hard reset your LG G Pro 2 using several options above. But
please do not forget to backup all important data because it will be removed
or wipe while doing hard reset or reformat.
Reply

2.

mengfei says:
March 24, 2015 at 1:59 pm

hi, nice tutorial there, I have an LG F350L korean version & is using it here in china
with some restrictions, is there a way to flash the D838 ROM so that it can be a local
phone?
thanks
Reply

community says:

July 22, 2015 at 3:24 pm

Hi, maybe you can re-flash with custom rom, but unfortunately we can not
give good advice for tweak or root or install custom rom at your LG G Pro 2,
and we also not recommended to do that unless you know what to do,
because some wrong steps can make your phone become trouble. Maybe you
can discuss with LG authorize service center or some other community like
XDA Developer can give other alternative.
Reply

3.

kyriakos achilleos says:


October 6, 2015 at 2:03 am

thank you sir. my lg g pro 2 was stuck om lg logo but with your helpfull advice i hard
reset the phone and restore my backup. thank you again.
Reply

4.

jan says:
November 8, 2015 at 2:58 am

hi there i got LG G Pro 2 phone are in English but there are few apps like U+ U+box
u+navi something i cant remove this apps if u know please i need your help if u can
thanks
Reply

community says:
May 31, 2016 at 11:45 am

Hi, there are some applications that has been installed by default at your LG
G PRO 2, and that kind of apps can not remove or wipe. But you have to make
sure first that kind of apps are default apps or not. How to make it sure?
Please try to hard reset or reformat your LG G PRO 2, then see whether that
apps still there or not. If that has already installed, than you can not remove
that apps without doing root. However, root is not necessary, because it will
make some other trouble and very risky for standard users.
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