Success Story
 
 

IPC The Hospitalist Company: Physician Collaboration for Better Patient Care
Founded in 1995, with its headquarters in North Hollywood CA, IPC The Hospitalist Company, Inc. provides a network of over 1,400 “hospitalists” – physicians who specialize in hospital-based, inpatient care. Operating over 150 practice groups that provide care in more than 500 medical facilities across 21 states, the organization sought to enable its physicians to communicate and collaborate in real time in order to create a more dynamic organizational structure.

“Patients receive better care when physicians can communicate with other physicians quickly and effectively. Yammer puts our physicians in control of the dialog and that’s what they want.”
 

Organization Industry Employees Founded Net Revenues

IPC The Hospitalist Company Healthcare 1000+ 1995 $310 M

- Roie Edery, Director of Information Systems, IPC The Hospitalist Company, Inc.

Solution
IPC chose Yammer to facilitate its communication and collaboration initiative. The technology has been adopted broadly across the organization, and is now a primary communication channel for the company. Yammer continues to connect dispersed physicians in various regions of the country, providing IPC a major differentiator from other physician groups: a superior means of collaboration. The real-time, open nature of Yammer enables an unrestricted, peer-level communications channel, breaking down organizational hierarchies and fostering dialog among the company’s many clinical experts.

Results and Benefits
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Better Collaboration: IPC’s physicians find Yammer to be better than email in many cases for obtaining advice and quick answers to questions from their physician peers. Flattened Hierarchy: Yammer allows the best ideas to gain momentum, regardless of who or where they come from within the organization. Mobile Connectivity: IPC physicians across the U.S. can easily access company knowledge and connect to their fellow physicians via their mobile devices.

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