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Sony Mzn <service.mzn@gmail.

com>

DOA override approval Ashutosh Tyagi//D115041200565 // 356044061706436


2 messages
Sony Mzn <service.mzn@gmail.com>
To: "Saxena, Mayank" <Mayank.Saxena@ap.sony.com>

Wed, Apr 15, 2015 at 4:50 PM

Customer Issue 1) Set failed due to calls and network goes automatically
SO please approve for DOA override.

DOP: 02/04/2015

Customer Name
Contact No.
Postal Address
Customer Email ID
Model No
Model Name (Marketing Term)
IMEI Number
Set Color
Condition Of set
Date of Purchase
Current Date of defect
Current Symptom reported by
Customer
Current Repair Action
ASC proposal
Reason for above proposal
Current Job

-Thanks & Regard


S.V.Enterprises (1016848)
Auth. Sony Service Center
Muzaffarnagar (U.P.)
Ph.-0131-2605052,9219460002

Ashutosh Tyagi
8755557754
Muzaffarnagar
D2202
E3
356044061706436
White
Good
02/April/2015
15/April/2015
Set failed due to calls and network goes
automatically

raise but rejected by team need approval


DOA as per override
DOA Case
DOA no: ---------D115041200565
DOA Date:-------------15/04/2015
As per complaint:---------No Network
Issue (Goes after 5 to
15 Minutes automatically)

Saxena, Mayank <Mayank.Saxena@ap.sony.com>


To: "SERVICE.MZN@GMAIL.COM" <SERVICE.MZN@gmail.com>

Mon, Apr 20, 2015 at 6:22 PM

Raise in RMS

From: Srinivasan, S
Sent: Monday, April 20, 2015 6:20 PM
To: Saxena, Mayank
Cc: Kushwaha, Manoj; Singh, Charanjit
Subject: RE: DOA override approval Ashutosh Tyagi//D115041200565 // 356044061706436

OK for DOA

From: Saxena, Mayank


Sent: 20.04.2015 6:12 PM
To: Srinivasan, S
Cc: Kushwaha, Manoj; Singh, Charanjit
Subject: FW: DOA override approval Ashutosh Tyagi//D115041200565 // 356044061706436

Dear Sir,

Need DOA override approval.

Customer Issue 1) Set failed due to calls ended and network goes automatically.
2) No Network Issue (Goes after 5 to 15 Minutes automatically)

ASC Action: S/W updated Issue not resolved.


[Quoted text hidden]

With Regards
Mayank Saxena

From: Sony Mzn [mailto:service.mzn@gmail.com]


Sent: Wednesday, April 15, 2015 4:50 PM
To: Saxena, Mayank
Subject: DOA override approval Ashutosh Tyagi//D115041200565 // 356044061706436
[Quoted text hidden]

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