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Supplier quality improvements

o Understanding from past issues and improvements
New Supplier Development
o Making suppliers understand about TPS requirements
QMS implementation
o Internal audits, EPM ISO implementation across
Site audits
o Making site audit plan (surveillance)
Project quality improvements
o Lesson learnt capturing and improvements

Supplier Quality Manager Job Description

Responsible for delivering all aspects of the Supplier Operations
Quality Assurance function on an on-going basis in line with the
Quality Management System and Quality Policy to ensure that the
business products and services are fit for purpose and meet
customer expectations.
Responsible for ensuring that suppliers continue to develop and
implement best practice that emphasise defect prevention,
reduction in variation and waste and provide for continuous
improvements and continue to meet quality standards required to
minimise quality costs and maximise customer satisfaction whilst
ensuring that procedures and processes are adhered to.
Responsible for providing leadership, outstanding people skills
and management to a team of Supplier Quality Engineers.
Key Responsibilities:
Strategy and Development:
Contribute to the creation and implementation of best practice
quality vision, strategy, policies, processes and procedures to aid
and improve operational performance
Contribute to new business initiatives and projects and review
and communicate the impact on Supplier Quality activities
General and Task Management:

Lead supplier development strategy, designing the metrics for

the function and supplier performance
Carry out supplier validation audits, with supplier support and
supplier advanced product quality planning (APQP).
Work with Engineering (Design and Manufacturing Engineers)
team to define process parameters and criteria to ensure supplier
process capability is effective to meet product and process
Support Purchasing with the supplier approval process by
assessing manufacturing/technology capabilities and Health,
Safety and Environmental risks Support new product launches to
ensure suppliers are capable of delivering to the required quality
Manage the root cause analysis and corrective actions process
of supplier quality issues
Perform on-site supplier visits for root cause analysis and
verification of corrective actions of supplier quality issues
Review and evaluate supplier quality data to identify process
improvement opportunities within the supply chain
Where appropriate work with the supplier directly, create
corrective action plans to address process failures
Review supplier manufacturing processes, collaborate with
suppliers on process improvement and value enhancement
Promote the use of customer preferred techniques for
continuous improvement such as Lean, Six-Sigma, Poka-Yoke
(Error Proofing), Measurement System Analysis and FMEA (Failure
Mode and Effects Analysis)
Manage the development and refinement of Design and Process
FMEAs (Failure Mode and Effects Analysis)
Review documentation of inspection results across all areas. In
appropriate functional areas, this refers to supporting inspection
and test status requirements defined by regulations, engineering
product specifications or Control Plans, PPAP approval or product
warrant submission

Monitor and report on supplier product quality and performance

understanding any commercial issues and impacts
Manage the Supplier Key Performance Indicators (KPIs)
Manage customer PPM (Parts per Million), supplier PPM, supplier
problem solving on time, cost recovery and supplier warranty
Lead quality audits for suppliers
Ensure compliance and assist with adherence to the Quality
Management System (TS16949/ISO9001)
Support regular inspection meetings with representatives from
appropriate departments to establish an action plan for improving
build quality
Stay current and up to date on any changes that may affect the
supply and demand of needed products and materials and advise
others of any impact
Keep up with current and developing manufacturing and
engineering trends that concern product quality
Conduct benchmarking studies to determine best
practices/designs and future trends
Stay current and up to date on any changes that may affect the
supply and demand of needed products and materials and advise
others of any impact
Undertake personal continuous training and development
Perform root cause analysis and resolve problems
Ensure that the function operates in accordance with any health,
safety and environmental policies and procedures to ensure the
safety and wellbeing of staff and visitors
People Management:
Manage, coach and develop a high performing Supplier Quality
team that meets agreed objectives and which delivers best
practice results, added value and continuous improvements

Provide leadership, direction, management and development to

the Supplier Engineering team
Set department objectives/KPIs and review and assess ongoing
performance of direct reports
Report on achievement of targets and identify any actions
Manage and lead the team, ensuring adequate staffing levels,
managing holiday allowances, recruitment, training, development,
appraisal, attendance, disciplinary issues and daily supervision to
maximise efficient productivity
Motivate and coach the team to operational success
Monitor the completion of tasks and ensure good performance
and record on appropriate systems
Consistently promote high standards through personal example
and roll out through the team so that each member of the team
understands the standards and behaviours expected of them
Review, implement and update company records e.g. training
matrices, performance reviews, risk assessments
Communicate KPIs from the strategic annual plan so that each
employee is aware
Financial Budget and Control:
Input and hold responsibility for Supplier Quality budgets
Responsible for achieving budget and forecast
Prepare the annual Supplier Quality budget and forecasts and all
Capital Expenditure proposals as well as ensuring compliance with
legal standards. Manage the budget from identification to
completion of projects
Relationship Management:
Develop and maintain strong relationships with internal and
external stakeholders to ensure optimal performance
Work collaboratively, negotiate and engage with key
stakeholders to facilitate delivery and compliance with the
purchasing strategy

Communicate with stakeholders the impact of market change

and potential effects on engineering design and development.
Recommend solutions without compromising quality or service
while optimising cost Work with Engineering (Design and
Manufacturing Engineers) team to define process parameters and
criteria to ensure supplier process capability is effective to meet
product requirements Assist in the supplier approval process by
assessing manufacturing/technology capabilities and Health,
Safety and Environmental risks Participate in cross-functional
teams in the development of new products or changes related to
current products in meeting customer requirements Self
Management: Comply with the Health, Safety and
Environmental Policies Proactively contribute to creating a good
team atmosphere Anticipates and overcomes obstacles Makes
useful links to arrive at insightful plans and solutions Embraces
personal challenge Confident, rounded thinking Takes
ownership for team cohesion and team development Is self
aware Is resilient, optimistic and open to change Has an
Adult:Adult, collaborative approach to others Excellent
interpersonal skills A self-starter, motivated and able to
positively motivate others Focused, target driven with a positive,
can-do attitude Skills and Attributes: Excellent leadership and
man- management skills Ability to manage a variety of crossfunctional team members Excellent written, verbal and
presentation skills Excellent organisational and follow-up skills
Competent in problem solving, team building, planning and
decision making Very Commercially aware Qualifications and
Experience Levels: Relevant manufacturing/engineering degree
is preferred, or HND, BTec Professional Level 5 Award or
equivalent NVQ Level 5 qualifications. Membership of an
appropriate professional body would be advantageous
Significant experience in a high volume manufacturing
environment, preferably automotive Experience of working in
Quality Assurance Six Sigma/Lean skills Experience of dealing
with customers and suppliers Example roles this job description
may cover: Quality Manager
Project Quality Manager-018815

Scope of Responsibilities
Take leadership in managing quality management system. Develop and implement project
specific quality plans, perform internal and external audits, manage client liaison and supplier
quality performance and coordinate completion of all QA/QC activities.
Primary Duties
Establish Project Quality team and organization, develop Project Quality Plan, identify
key procedures and monitor implementation.
Preparation of project quality plan with details on quality practices, resources and sequence of
activities relevant to a particular contract/project.
Review /approve Quality Audit schedule for each project encompassing the specific
project requirements.
Appraise vendors capability to provide suitable product/service.
Convene pre-inspection meetings and approve inspection and test plan and procedures.
Ensure proper planning for inspection activities. Ensure availability of all necessary documents
at inspection release and implement suitable corrective actions.
Maintain cordial relationship with Client Representative and ensure that client quality
requirements are understood, agreed and fulfilled.
Ensure project KPIs are defined, measured, monitored and actions implemented for any
identified gap.
Monitor and analyze Customer Satisfaction.
Analyze quality information (audit results, process / product non-conformities, feedback etc.)
and identify corrective and preventive actions.
Conduct management review of the quality management system and monitor implementation
of management review actions.
Control and the distribution of all the companies quality documentation.
Monitor all quality related activities on the project.
ensure all internal and external audits are carried out as planned.
Verify contractor quality requirements are specified to vendors and contractor
documentation submittals.
Attend all pre-bid meetings and coordinate all project requirements with the project bidders.
Attend client quality management meetings.
ensure the project quality system management documentation prior to project commencement
are prepared.
ensure the disposition of all issued non-conformance reports.
ensure the progress and effectiveness of the project quality management system.
Recommend and implement improvements when required.
Coordinate all QA/QC activities with the site QC Manager.
Coordinate all quality related correspondence with the customers representatives.
Compile monthly reports and submit to Quality Director.
Monitor statistical method reporting, monthly KPIs.
ensure all customer complaints closed appropriately.
Control all archived documentation upon the completion of the project.
Manage a multi discipline team of QA/QC personnel. Align the quality resources with
business needs and assure effective coverage of the project.
Review quality inspection personnel qualifications and training requirements
Decision Making Authority

.All decisions related to the contractual requirements with respect to deviations on inspection,
material, metallurgy, welding, NDT, painting, stamping and obtaining required signatory
.Decisions limited to the scope of defining quality requirements and ensuring Quality
conformance. Consults with supervisor on all other major issues.
Supervisory Responsibility
Manage a team of QA/QC Engineers as applicable.
Work Contacts
Frequent Internal Contacts with, project management, engineering, procurement, construction
and project control. External contacts include Clients, Third party agencies, suppliers and
Minimum Job Requirement
.Engineering Degree in a related subject. (Mandatory).
.Should have managed mega projects (Min. US$ 600+) in an LSTK environment representing
Main Contractors with at least 20+ years experience, out of which minimum 6 7 years of
overall management experience required.
.Preferable certifications in relevant discipline, QMS Lead Auditor, ASNT/CSWIP 3.2 & BGAS