You are on page 1of 204

HP StoreOnce

2700, 4500, 4700, and 4900 Backup


system user guide

Abstract
This is the user guide for HP StoreOnce 2700, 4500, 4700 and 4900 Backup system and is intended for users who install,
operate and maintain the HP StoreOnce Backup system. It is also valid for the older HP StoreOnce 2620, 4210/4220 and
4420/4430 Backup models.
Always check www.hp.com/go/storage/docs for the most current documentation, including localized versions (in PDF format)
for your product. (Search on Product Name and select the Product Manuals option.)
Refer to the Quick Specs on http://www.hp.com/go/storeonce for supported features for your model and the current status.

HP Part Number: BB903-90914


Published: July 2014
Edition: 10

Copyright 20112014 Hewlett-Packard Development Company, L.P.


Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Warranty
WARRANTY STATEMENT: To obtain a copy of the warranty for this product, see the warranty information website:
http://www.hp.com/go/storagewarranty
Acknowledgments
Linear Tape-Open, LTO, LTO Logo, Ultrium and Ultrium Logo are trademarks of Quantum Corp, HP and IBM in the US, other countries or both.
Microsoft, Windows, Windows NT, and Windows XP are U.S. registered trademarks of Microsoft Corporation. Intel and Itanium are trademarks
or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
The HP StoreOnce Backup system product firmware includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://
www.openssl.org/).
Revision History
Revision 1

November 2011

First edition, issued with the launch of the HP StoreOnce B6200 Backup system.
Revision 2

June 2012

Second edition, includes the major StoreOnce feature updates, StoreOnce Catalyst.
Revision 3

November 2012

Third edition, issued with the launch of the HP StoreOnce 2620, 4210/4220 and 4420/4430 Backup system. It should also be used with HP
StoreOnce B6200 Backup systems running 3.5.0 software.
Revision 4

May 2013

Fourth edition, issued with the 3.6.0 version of HP StoreOnce software and valid for all HP StoreOnce Backup systems.
Revision 5

June 2013

Fifth edition, issued with the 3.7.0 version of HP StoreOnce software and valid for the HP StoreOnce VSA Backup system only.
Revision 6

July 2013

Sixth edition, issued with the 3.8.0 version of HP StoreOnce software and valid for HP StoreOnce 2700, 4500, 4700, and 4900 Backup systems
only. It is not valid for the HP StoreOnce B6200 Backup system or the HP StoreOnce VSA Backup system.
Revision 7

September 2013

Seventh edition, issued with the 3.9.0 version of HP StoreOnce software.


Revision 8

January 2014

Eighth edition, issued with the 3.10.0 version of HP StoreOnce software.


Revision 9

January 2014

Ninth edition, contains minor text updates.


Revision 10

July 2014

Tenth edition, issued with the 3.11.0 version of the HP StoreOnce software.

Contents
1 Getting started...........................................................................................8
This guide................................................................................................................................8
Overview of HP StoreOnce Backup products................................................................................8
User types and user roles.........................................................................................................10
Network configuration.............................................................................................................11
Power off and power on..........................................................................................................11
Powering on the system.......................................................................................................11
Location of power on buttons, HP StoreOnce 4900 Backup................................................11
Location of power on buttons, HP StoreOnce 2700, 4500, and 4700 Backup.......................12
Location of power on buttons, HP 2620, 4210/4220, and 4420/4430...............................13
Navigating the HP StoreOnce Graphical User Interface (GUI)......................................................13
Navigating the online help......................................................................................................14
The StoreOnce CLI..................................................................................................................15
Licensing...............................................................................................................................16
Security Features....................................................................................................................17

2 StoreOnce functions..................................................................................19
Overview of the HP StoreOnce page.........................................................................................19
System information and status...................................................................................................19

3 VTL (Virtual Tape Libraries) functions...........................................................21


VTL Configuration page...........................................................................................................21
Fibre Channel Settings tab..................................................................................................21
Port assignment for StoreOnce Backup systems with two Fibre Channel cards........................22
iSCSI Settings tab..............................................................................................................23
Libraries page........................................................................................................................23
Device Details tab..............................................................................................................24
To create a new library (administrators only).....................................................................27
To edit library details (administrators only)........................................................................28
To delete a library (administrators only)............................................................................29
Emulation types for tape devices..........................................................................................29
Interface Information tab.....................................................................................................30
To change drive assignment on Fibre Channel ports...........................................................32
Active Connections tab.......................................................................................................32
Cartridges tab...................................................................................................................32
To create a cartridge (administrators only)........................................................................34
To delete a cartridge (administrators only)........................................................................34
To delete all or a range of cartridges (administrators only)..................................................35
To write protect a cartridge (administrators only)...............................................................35
To edit maximum cartridge size (administrators only)..........................................................36
To move or unload cartridges.........................................................................................36
To edit barcodes in bulk.................................................................................................37
Make Replication Target libraries visible to the host.....................................................................38

4 NAS functions..........................................................................................40
NAS Configuration page.........................................................................................................40
CIFS Server tab......................................................................................................................40
Configuring user authentication............................................................................................42
Configuring CIFS Server with AD and CIFS Share with AD domain users........................................44
NFS Server tab.......................................................................................................................52
Shares (NAS).........................................................................................................................53
Creating a CIFS share........................................................................................................55
Creating an NFS share and setting permissions.....................................................................57
Contents

5 Replication functions.................................................................................60
What is an appliance?............................................................................................................60
How do I identify the IP address of a Service Set?..................................................................61
Status tab..............................................................................................................................62
Partner Appliances (Replication)...............................................................................................62
Target Appliances tab........................................................................................................63
Source Appliances tab.......................................................................................................65
Source Appliance Permissions tab........................................................................................66
Local Settings (Replication) tab.................................................................................................67
General settings tab...........................................................................................................68
Bandwidth Limiting tab.......................................................................................................69
Blackout Windows tab........................................................................................................70
Event History (Replication) tab..................................................................................................70
VT Mappings (Replication).......................................................................................................71
Source and target library mappings.....................................................................................72
Running the replication wizard (virtual tape devices)...............................................................74
Recovering a Source Appliance (Virtual Tape devices)............................................................77
NAS Mappings (Replication)....................................................................................................80
Source and target share details............................................................................................81
Running the replication wizard (NAS)...................................................................................82
Recovering a Source Appliance (NAS shares)........................................................................86
Reverse replication using the wizard................................................................................86
Promoting a Target Share over the WAN using NAS.........................................................89

6 HP StoreOnce Catalyst functions.................................................................90


What is HP StoreOnce Catalyst?..............................................................................................90
StoreOnce Catalyst terminology................................................................................................91
StoreOnce Catalyst page.........................................................................................................91
StoreOnce Catalyst Status tab..............................................................................................92
StoreOnce Catalyst Settings tab...........................................................................................93
StoreOnce Catalyst Clients tab............................................................................................94
StoreOnce Catalyst Blackout Windows tab............................................................................95
StoreOnce Catalyst Bandwidth Limiting Windows tab.............................................................96
Catalyst Stores page...............................................................................................................97
Store details tab................................................................................................................98
Permissions tab (administrators only)...................................................................................100
Item summary tab............................................................................................................101
Data jobs tab..................................................................................................................103
Outbound copy jobs tab...................................................................................................106
Inbound copy jobs tab......................................................................................................110
System information messages.............................................................................................114

7 Housekeeping function............................................................................116
The Housekeeping page........................................................................................................116
Configuring blackout windows................................................................................................119
Pausing housekeeping...........................................................................................................119

8 StoreOnce reporting...............................................................................121
Activity report.......................................................................................................................121
Reporting page....................................................................................................................122

9 Hardware Problem and Storage Reporting.................................................124


Hardware Problem Report......................................................................................................124
Hardware problem details.................................................................................................124
Storage Report.....................................................................................................................125

Contents

10 Hardware............................................................................................126
Monitoring the StoreOnce Backup server ................................................................................127
Differences between systems..............................................................................................129
Monitoring the storage .........................................................................................................130
Drives (enclosure)..................................................................................................................132
HP StoreOnce 2620, 4210/4220, and 4420/4430 Hardware tree............................................132
Monitoring the server.......................................................................................................132
Monitoring the SA controller, StoreOnce 2620, 4210/4220, and 4420/4430........................133

11 Remote Support....................................................................................135
Remote Support page...........................................................................................................135
Configuring and modifying remote support..............................................................................136
Customer Information page....................................................................................................137
Entering and modifying customer information......................................................................137
Server page.........................................................................................................................138
Entering and modifying entitlement information for the servers...............................................138
Storage page.......................................................................................................................139
Entering and modifying entitlement information for storage expansions...................................139
Switch page.........................................................................................................................140
Entering and modifying entitlement information for switches...................................................141
Status page.........................................................................................................................141

12 Access and Device Configuration............................................................142


Device Configuration page....................................................................................................142
User Management................................................................................................................142
To add a user (Admin only)...............................................................................................143
To add a group (Admin only)............................................................................................144
To modify a user..............................................................................................................145
To delete a user or group (Admin only)...............................................................................146
Email..................................................................................................................................146
Test email.......................................................................................................................147
Events (Email)..................................................................................................................147
To manage email notifications...........................................................................................148
Support Ticket......................................................................................................................148
Data collection................................................................................................................149
Collect Data...............................................................................................................150
Download data collection............................................................................................150
Delete data collection..................................................................................................151

13 Events..................................................................................................152
To delete events from the log..................................................................................................152

14 Configuration save and restore process....................................................154


Configuration file..................................................................................................................154
When should a configuration file be generated?..................................................................154
Contents of the configuration text file ......................................................................................154
Settings restored after automatic recovery ...............................................................................156
Performing a configuration save .............................................................................................157
Prerequisites for a configuration restore ...................................................................................157
Restoring from the configuration zip file...................................................................................157
Performing a full configuration restore on a StoreOnce Backup system..........................................158
Deleting configuration files from an appliance..........................................................................158

15 Storage management............................................................................159
RAID configuration...............................................................................................................159
Identifying a failed disk.........................................................................................................160
Replacing a hot plug disk in a 4900 disk enclosure..................................................................161
Contents

Important Safety information..............................................................................................161


To install the drives...........................................................................................................162
If several disks fail................................................................................................................164
Expanding storage after adding storage..................................................................................165
Expanding storage by adding a previously configured expansion shelf........................................165

16 Basic troubleshooting............................................................................167
Accessing the CLI.................................................................................................................167
Password problems...............................................................................................................168
Pulling a Support Ticket.........................................................................................................168
Licensing problems...............................................................................................................168
Multiple users.......................................................................................................................169
Connecting to the StoreOnce Backup system from the backup application....................................169
Timeout problems with NAS CIFS shares..................................................................................169
Power off and power on........................................................................................................170
NFS State handle error..........................................................................................................170
If backup or replication fails...................................................................................................170
Catalyst troubleshooting........................................................................................................171
Performance.........................................................................................................................171
StoreOnce Backup system configuration problems.....................................................................171
Upgrade licenses..................................................................................................................172

17 Advanced troubleshooting......................................................................173
VLAN networking problems...................................................................................................173
Software update process.......................................................................................................173
Firmware updates.................................................................................................................173
Using the 10Gb ports (HP StoreOnce 4900/4700/4500/44xx)................................................174
Power off and power on........................................................................................................174
Power On/Off Problems...................................................................................................175
Cannot authenticate an iSCSI session......................................................................................175
If the HP StoreOnce Backup system runs out of disk space..........................................................175
Reduced performance using Data in Flight Encryption................................................................176
Cannot access a storage shelf (HP StoreOnce 4xxx Backup systems)...........................................176
Replacement of hardware......................................................................................................176
Quick Restore ISO Image ......................................................................................................176
If complete data loss occurs...................................................................................................176

18 SNMP.................................................................................................178
SNMP (Configuration)...........................................................................................................178
HP Systems Insight Manager.............................................................................................178

19 Key Parameters.....................................................................................183
StoreOnce 2700, 4500, 4700, and 4900 Backup....................................................................183
StoreOnce 2610, 2620, 4220, 4420, and 4430 Backup...........................................................184

20 Support and other resources..................................................................186


Contacting HP......................................................................................................................186
Subscription service..........................................................................................................186
Related information...............................................................................................................186
Websites........................................................................................................................187
Typographic conventions.......................................................................................................187
Customer self repair..............................................................................................................188

A Upgrading to StoreOnce software, version 3.11.x........................................189


Previous networking models...................................................................................................189
Network model with StoreOnce software version 3.11.0 and later................................................190
Bonding modes...............................................................................................................190
VLAN subnets with HP StoreOnce Backup................................................................................191
6

Contents

VLAN guidelines..............................................................................................................191
Example network environment...........................................................................................192
Updating to StoreOnce 3.11.0 software....................................................................................192
Worked example .................................................................................................................192
View current configuration.................................................................................................193
Modifying the current configuration....................................................................................194
Best practise...............................................................................................................194
To add a third subnet ......................................................................................................195
To add VLAN subnets.......................................................................................................195
To modify the existing 10GbE portset and add a VLAN subnet..........................................195
To create a new portset that is VLAN enabled and add a VLAN subnet..............................196
To add IP addresses to a subnet.........................................................................................196
To add Data in Flight Encryption........................................................................................197
License requirements....................................................................................................197
Configuring the client...................................................................................................197
Configuring the StoreOnce Backup system......................................................................197
Configuring IPsec on the media server...........................................................................198
Encryption with replication...........................................................................................198

B Regulatory information............................................................................199
Belarus Kazakhstan Russia marking.........................................................................................199
Turkey RoHS material content declaration.................................................................................199
Ukraine RoHS material content declaration..............................................................................199
Warranty information............................................................................................................199

Index.......................................................................................................201

Contents

1 Getting started
The following topics are covered in this chapter:

This guide (page 8)

Overview of HP StoreOnce Backup products (page 8)

User types and user roles (page 10)

Network configuration (page 11)

Powering on the system (page 11)

Navigating the StoreOnce Graphical User Interface (GUI) (page 13)

Navigating the online help (page 14)

The StoreOnce CLI (page 15)

Licensing (page 16)

Security Features (page 17)

This guide
This guide contains detailed information on using the StoreOnce GUI and includes some Command
Line Interface commands and troubleshooting information.

Tasks available only in the StoreOnce GUI are described only in this guide.

Tasks available in both the GUI and CLI are described in this guide. (The CLI command is
described in greater detail in the HP StoreOnce Backup system CLI Reference Guide.)

Tasks only available in the CLI are described fully in the HP StoreOnce Backup system CLI
Reference Guide. Those tasks may not be described in this guide.

Overview of HP StoreOnce Backup products


Table 1 StoreOnce 2700, 4500, 4700, 4900, and VSA models

Product model

Description

HP StoreOnce 2700 8TB


Backup, BB877A

A single server with four 2TB 4 x 1GbE ports


hot-plug disks (iSCSI only)

Not supported

HP StoreOnce 4500 24TB


Backup, BB878A

A single server with twelve


2TB hot-plug disks

One 12disk expansion


shelf, BB881A

HP StoreOnce 4700 24TB


Backup, BB879A

A head server unit with two 4 x 1GbE ports 2 x 10GbE


1TB disks and a
ports4 x FC ports
pre-configured storage array
with twelve 2TB disks

Up to seven 12disk
expansion shelves, BB881A

HP StoreOnce 4900 48TB


Backup, BB903A

A head server unit with two 4 x 1GbE ports 4 x 10GbE


1TB disks and a
ports4 x FC ports
pre-configured two-drawer
disk enclosure with eleven
4TB disks and four hot spare
disks

Up to five 11disk
expansion kits for the first
disk enclosure, BB908AOne
additional disk enclosure
with 11+4 spare
pre-configured storage,
BB904A, with up to a further
five 11disk expansion kits,
BB908A

Getting started

Ports

4 x 1GbE ports 2 x 10GbE


ports2 x FC ports

Storage expansion

NOTE: The HP StoreOnce 2700 supports VTL on iSCSI only. All other models support VTL on
iSCSI and Fibre Channel.

Overview of HP StoreOnce Backup products

Table 2 StoreOnce 2620, 4210, 4220, 4420, and 4430 models


Product model

Description

Ports

Storage expansion

HP StoreOnce 2620
Backup, BB852A

A single server with four 1TB 2 x 1GbE ports


disks

HP StoreOnce 4210
Backup, BB853A (iSCSI)
and BB854A (FC)

A single server with twelve


1TB disks (see note below)

2 x 1GbE ports 2 x FC ports One 12disk expansion


shelf

HP StoreOnce 4220
Backup, BB855A

A single server with twelve


1TB disks

4 x 1GbE ports 2 x FC ports One 12disk expansion


shelf

HP StoreOnce 4420
Backup, BB856A

A single server with twelve


1TB disks

2 x 1GbE ports 2 x 10GbE


ports 2 x FC ports

One 12disk expansion


shelf

HP StoreOnce 4430
Backup, BB857A

A single server with twelve


2TB disks

2 x 1GbE ports 2 x 10GbE


ports 2 x FC ports

Up to three 12disk
expansion shelves

Not supported

NOTE: The HP StoreOnce 2620 and 4210i support VTL on iSCSI only. All other models support
VTL on iSCSI and Fibre Channel.
NOTE: The HP StoreOnce 4210 iSCSI/Fibre Channel product is fitted with 1TB disks (the same
as the HP StoreOnce 4220 Backup system). However, the configured available disk capacity of
the system is approximately 50% of this available disk capacity. The system cannot use the whole
capacity of the fitted disks because the product is not fitted with the required memory or processor
to make use of the additional capacity.
Using StoreOnce software version 3.11.00, you can add StoreOnce 6500 couplets to a StoreOnce
B6200 Backup system. This configuration is referred to as a mixed cluster configuration.

User types and user roles


User roles
Two roles define the permissions associated with a user; admin and user. Two default user accounts,
one for each role, are created automatically when the system is installed:

Administrator: Authorized users can create and edit management and StoreOnce functions
via the GUI and CLI. The default login and password are Admin and admin. The permissions
role of the Administrator is admin. You cannot delete this account, but you can and should
modify its password. Note that once the Admin account password has been changed, its
password cannot be changed back to admin as this password is not sufficiently complex. The
only way to revert that password back to admin is via the HPresetpassword account which is
only available on the local console of the device.

Operator: This account limits access to the GUI and CLI to monitoring and viewing. The default
login and password are Operator and operator. The permissions role of the Operator is user.

User types
After installation, an Administrator can configure additional user accounts and assign permissions
roles (admin or user) and passwords to these users. See the HP StoreOnce Backup system user
guide.
There are three types of user accounts:

10

Local User (with an administrator or user permissions role): Local users log in locally.

External User (with an administrator or user permissions role): User logs in as a domain user.
An external user is a Microsoft Active Directory user.

External Group (with an administrator or user permissions role): An external user is a Microsoft
Active Directory group. Members of the group log in as domain users. If after creating a group

Getting started

you then set up a member of that group as an individual user (external user) and give them
an administrator role, that user will be an administrator, even if the group role is set to user.
This is because role permissions set through Add User take precedence over role permissions
set through Add Group.
Any user with an admin role has the same permissions as the default Administrator. Any user with
a user role will have the same permissions as the default Operator.
NOTE: To add external users or groups, first add the StoreOnce device to an AD domain.
Connection to an AD Domain is configured through the NAS CIFS server tab on the StoreOnce
GUI. See Configuring CIFS Server with AD and CIFS Share with AD domain users (page 44).
IMPORTANT: If Admin credentials are lost, the Admin password can be reset through the account
HPresetpassword. This account is password protected and is only accessible from the StoreOnce
console and CLI. HP recommends the end-user change the HPresetpassword password after
installation and store it in an offline Password Security tool.

Tip
To identify current user rights view the title bar of the GUI. This shows your user Type, Name, and
Role. See (page 14).

Network configuration
The StoreOnce Backup system must be configured on the network.
For information about network configuration please refer to the HP StoreOnce Backup system
Installation and Configuration guide.

Power off and power on


No commands within the GUI control the power on/off or reboot of a StoreOnce Backup system
(node or cluster). Power on/off commands must be run from the StoreOnce CLI. See the HP
StoreOnce Backup CLI Reference Guide and your products HP StoreOnce Backup system user
guide for more information.

Powering on the system


Power up the server using the power on button on the server to trigger a cold boot and automatically
power up.

Location of power on buttons, HP StoreOnce 4900 Backup


Figure 1 Powering on the HP StoreOnce 4900 Backup system

Network configuration

11

Location of power on buttons, HP StoreOnce 2700, 4500, and 4700 Backup


Figure 2 Powering on the HP StoreOnce 4700 Backup system

Figure 3 Powering on the HP StoreOnce 4500 Backup system

Figure 4 Powering on the HP StoreOnce 2700 Backup system

1. Power On button

12

Getting started

Location of power on buttons, HP 2620, 4210/4220, and 4420/4430


Figure 5 Powering on the HP StoreOnce 4400 Series Backup system

Figure 6 Powering on the HP StoreOnce 4200 Series Backup system

Figure 7 Powering on the HP StoreOnce 2600 Series Backup system

1. Power On button

Navigating the HP StoreOnce Graphical User Interface (GUI)


The HP StoreOnce GUI and CLI together make up the Management Console. While there is overlap
in what operations you can perform, not all operations are available from both interfaces.
The HP StoreOnce GUI is the main interface for:

Monitoring the status and health of the HP StoreOnce Backup system and all configured backup
devices

Creating and modifying VTL and NAS StoreOnce backup targets and Catalyst stores

Managing replication relationships and housekeeping

To run the StoreOnce GUI


Log on to the StoreOnce GUI using a browser on any machine connected to the management
network; see User types and user roles (page 10) for default login information. The HP StoreOnce
Backup system uses a secure network connection.
Enter: https://<IP_address> .
NOTE: Entering http: in the URL path will automatically forward to the https: secure network
connection.
The StoreOnce GUI displays the Login prompt.
NOTE: The web browser requires Active Scripting or JavaScript enabled. If both are disabled,
some browser buttons may not be displayed.
Navigating the HP StoreOnce Graphical User Interface (GUI)

13

GUI components

The GUI includes:

Title bar: Displays the HP StoreOnce Backup system model, the user name and role, and
contains the Logout and Help buttons.
NOTE:

After 15 minutes of inactivity, the session times out and returns to the Login screen.

System Status (top left side panel): Displays the last time the system was updated (the machine
time) and a count of event status categories.
The three icons described below are used in the System Status area. They do not identify the
event that has affected the status. To view the individual events for more detail, select Events
from the Navigator, as described in Events (page 152).
Indicates standard information.
Indicates a warning state. Attention is needed but the error is not critical to the successful operation of
the device. For example, a single disk failure occurs or disks are installed in an expansion shelf but
not licensed.
Indicates a critical state. The system requires immediate attention. This icon may also appear in the
Details area of the screen with a red square background (rather than a red circle).

Navigator (left side panel): Displays available GUI topics and enables navigation to selected
topic pages. A + sign next to a topic indicates additional options; click + to expand the
selection and click to contract the selection.

Topic page (main window): Initially, the main window displays the top-level StoreOnce topic
page. Select another topic from the Navigator to display the page for that selection. Some
Topic pages require selection of an item, such as a library, NAS share, or Catalyst store in
the top half of the page to display details specific to the selected item in the lower half of
page. Some Topic pages include multiple tabs within the page, for example the VTLLibraries
page. Select a tab to display information and actions appropriate to that tab.

Navigating the online help


The Help link in the top right-hand corner of each page displays context-sensitive information for
the current page.

The following example displays the Help when selected from the NAS Mappings page.

14

Getting started

Click and drag on a side or a corner to expand or contract the Help window.

The header displays the page where the help was called. Links navigate to the next or previous
pages; the titles of the next and previous pages are beneath the respective links.

The footer also provides navigation options. Select home to access the help Home page which
provides access to the complete online help and Contents, Search, and Index options. Resize
the page to view all of the content.

The StoreOnce CLI


The StoreOnce Command Line Interface (CLI) provides an alternative way of administering and
monitoring the system. Some tasks are only accessible from the StoreOnce CLI.
The StoreOnce CLI

15

StoreOnce CLI commands require an SSH client application (freely available from the internet) and
must be run from a SSH terminal session as described in Accessing the CLI (page 167).
See the HP StoreOnce Backup system CLI Reference Guide for more information about the StoreOnce
CLI commands.

Licensing
Licensing requirements
The HP StoreOnce Backup system licensing requirements are:

All capacity expansion must be licensed. Each storage expansion kit contains a license that
must be loaded.
HP StoreOnce 4900 Backup: The correct number of licenses for additional storage must be
installed in the correct order. The 44TB Capacity Expansion Kit has a different license type
from the 60TB Capacity Expansion Kit. The StoreOnce Backup system requires licenses to be
installed in the following sequence: 5 x 44TB Capacity Expansion, 1 x 60TB Capacity
Expansion, 5 x 44TB Capacity Expansion.

No licensing is required for VTL or NAS emulations.

VTL and NAS replication requires a license on the target system.

OST/Catalyst devices require a license for backup and for copy so licenses must be installed
on both origin and destination systems, but those systems do not require a replication license.

Security features (Data at Rest Encryption, Data in Flight Encryption, and Secure Erase) require
a security license.

NOTE: Licenses can only be applied from the StoreOnce CLI. See the HP StoreOnce CLI Reference
Guide for more information.

Types of licensing
There are two types of licensing:

Full license (not time-limited).

Instant On (time-limited to 90 days): Trial period for licensed functionality on StoreOnce


hardware products for features such as Replication Target and Catalyst This license cannot
be used with capacity expansion or the security features of Data at Rest Encryption and Secure
Erase. For more information on applying this type of license, see the HP StoreOnce Backup
system Installation and Configuration guide and the HP StoreOnce Backup system CLI Reference
Guide.

To apply a license
Features that require a license include a license entitlement certificate with the product. This is
either an electronic document provided at purchase, such as Replication, Catalyst, Security (Data
at Rest Encryption or Secure Erase), or a paper document provided with a capacity upgrade kit.
The document contains all information required to obtain a unique License to Use (LTU) key. Obtain
the key from the HP Webware site by connecting to the web address specified on the certificate
and following the instructions. (Users without Internet access may use the contact numbers provided
with the entitlement certificate.)
You will be required to enter the product's serial number when requesting an LTU key.

16

Getting started

1.

Obtain the unique LTU key as instructed on the License Entitlement Certificate. This is normally
from the HP Licensing website at http://www.webware.hp.com. HP recommends saving the
license to a .DAT file. The file can also be emailed to the registered license owner's email
address, or Cut and Paste to copy it to a temporary file.
IMPORTANT: When redeeming licenses for replication and additional storage, Webware
will ask you to provide a serial number. The number you should use is the System ID that can
be found on the Device Configuration page.

2.

If you save the LTU as a file, sftp it into the HP StoreOnce Backup system's repository
directory.

Using Linux
sftp Admin@<IP_address>
cd repository)
put <LTU>.dat
exit sftp

Using a Windows sftp client


Ensure the File Protocol is set to SFTP, not SCP.
Login to the StoreOnce GUI as Admin.
Copy <LTU>.dat to repository.

3.

Verify the LTU is stored within the repository using StoreOnce CLI command: system show
repository.
Look for the <LTU>.dat file.

4.

Apply the license using one of the following StoreOnce CLI commands:

license load <LTU>.dat to load a license that has been saved as a file image. The
file image must exist in the Backup system's repository directory.

license add <license key string> to key in the license directly. If you used
email or a temporary file, copy and paste the string exactly as obtained from the HP
Licensing website. It is not advised to key in the LTU manually.
NOTE:

5.

The key is specific to the HP StoreOnce Backup system. It cannot be transferred.

To ensure that the license was applied successfully, run the StoreOnce CLI command:
license show

Security Features
The HP StoreOnce backup system offers the security features of Data at Rest Encryption, Data in
Flight Encryption, and Secure Erase. They can be applied using a Security license.
NOTE: StoreOnce replication can be encrypted at the Network layer. This feature is included in
the Security license. See the HP StoreOnce Backup system CLI Reference Guide for more details;
review the networking configuration commands such as net add encryption.

Security Features

17

Data at Rest Encryption


When enabled, the Data at Rest Encryption security feature protects data at rest on a stolen,
discarded, or replaced disk from forensic attack.
Creation of a new VTL library, Catalyst store, or NAS share provides the option to enable encryption
if the security features license was already applied. Once enabled, encryption will automatically
be performed on the data before it is written to disk. Encryption cannot be disabled once it is
configured for a library, Catalyst store, or NAS share.
When creating an encrypted library, Catalyst store, or NAS share, the key store is updated with
the encryption key. This key store may be backed up and saved securely offsite in case the original
key store is corrupted. However, keep only the latest version of the key store as a backup. The key
store on the StoreOnce Backup system is updated each time you create a library, Catalyst store,
or NAS share. The StoreOnce CLI command that backs up the key store also encrypts it, ensuring
it can only be decrypted by the HP StoreOnce backup system.
NOTE: Each configured library, Catalyst store, or NAS share uses a different key. The StoreOnce
software automatically tracks which key is relevant to which device in the Key Store File. Keys are
automatically re-applied to the correct device if the key store file is restored.
IMPORTANT:
Be very diligent about backing up your keystore if you are creating encrypted
stores or libraries. See the HP StoreOnce Backup system CLI Reference Guide for more information
about the StoreOnce CLI commands for backing up and restoring key stores.

Data in Flight Encryption


When enabled, the Data in Flight Encryption security feature protects data that is in transit from
forensic attack using the IPsec protocol. The data can be moving between two StoreOnce Backup
appliances or a StoreOnce Backup appliance and a backup server.
Data in Flight Encryption is configured using the net [add/modify/delete] encryption
commands in the CLI; see the HP StoreOnce Backup system CLI Reference Guide for more
information.

Secure Erase
Secure Erase can be enabled for all store types. This feature enables allows secure erasure of data
that was backed up as part of a regular backup job. The Secure Erase feature can only be enabled
after store or library creation (edit the store or library to enable Secure Erase). All data written to
disk once Secure Erase is enabled will be securely erased upon data deletion. For example, you
may have unintentionally backed up confidential data and need to be sure that it has been securely
erased. Work with the backup application to trigger the Secure Erase, for example by forcing the
format of a cartridge. The backup application sends the request to delete the data and the deletion
is carried out as part of the Housekeeping function.
WARNING! To immediately remove data, ensure the backup application is configured correctly.
Rotation and retention policies may need to be revisited to ensure that the data is expired.
NOTE:

The Secure Erase process may take some time depending on the Housekeeping workload.

Only chunks not referenced by any other items can be securely erased. If a chunk is referenced
by another item which is not marked for Secure Erase, then the referenced chunk will not be erased,
securely or otherwise. Use the backup application when performing a Secure Erase on stores,
shares, or libraries that have Secure Erase enabled.
See Licensing (page 16) for information on how to apply the Security license for these features.

18

Getting started

2 StoreOnce functions
The following topics are covered in this chapter:

Overview of the HP StoreOnce page (page 19)

System information and status (page 19)

NOTE:

The StoreOnce Backup system must be configured on the network.

For information about network configuration please refer to the HP StoreOnce Backup system
Installation and Configuration guide.

Overview of the HP StoreOnce page


The initial page at GUI logon provides important information about system status and processes
that are running (see System information and status (page 19)).
It also provides access to individual StoreOnce functions, which are available as sub topics (click
+ to display them in the Navigator).

VTL (Virtual Tape Libraries) functions (page 21)

NAS functions (page 40)

Replication functions (page 60)

HP StoreOnce Catalyst functions (page 90)

Housekeeping (page 116)

StoreOnce reporting (page 121)

System information and status


System information
This section provides information unique to an individual HP StoreOnce Backup system.
Table 3 System information parameters
Parameter

Description

Type

The model of StoreOnce Backup system.

Name

The name of the StoreOnce Backup system.

Serial Number

The serial number of the StoreOnce Backup system (use this number when contacting HP
Support).

Software Revision

The software revision running on the StoreOnce Backup system.

IP Address

The IP addresses configured for the StoreOnce Backup system.


If vLAN tagging has been configured on your network, there is an option to expand the
list so that you can see all the vLAN IP addresses that have been configured. For more
Overview of the HP StoreOnce page

19

Table 3 System information parameters (continued)


Parameter

Description
information about vLAN tagging, see your products HP StoreOnce Backup system
Installation and Configuration guide.

Status
This section provides details about the rolled-up system status of the system and the status of the
services running.
Table 4 Status parameters

20

Parameter

Description

Overall Status

The state of the system.

StoreOnce Subsystem

The status of the background support processes such as EventManager and


ResourceManager.

Virtual Tape

The status of the VTL service.

NAS

The status of the NAS service.

StoreOnce Catalyst

The status of the StoreOnce Catalyst service.

Replication

The status of the Replication service.

Housekeeping

The status of the Housekeeping service.

StoreOnce functions

3 VTL (Virtual Tape Libraries) functions


The following topics are covered in this chapter:

VTL page (page 21)

Libraries page (page 23)

Make Replication Target libraries visible to the host (page 38)

Licensing requirements

No licensing is required for VTL emulations unless using the Security features, Data at Rest
Encryption, and Secure Erase.

VTL replication requires a license on the target site, but only if VTL replication is used.

Replication encryption using IPSEC is part of the Security license but is enabled via the CLI.
See the HP StoreOnce Backup system CLI Reference Guide.

VTL Configuration page


Select VTL from the HP StoreOnce menu to display the current VTL configuration.
The HP StoreOnceVTL page includes the following tabs:

Fibre Channel Settings tab (page 21)

iSCSI Settings tab (page 23)

NOTE: Equivalent StoreOnce CLI commands are available for the tasks described in this section.
See the HP StoreOnce Backup system CLI Reference Guide.

Fibre Channel Settings tab


If your system supports a Fibre Channel interface, this tab is displayed as the default when you
select HP StoreOnceVTL.
Table 5 Fibre Channel settings
Setting

Description

Port

StoreOnce 4900 and 4700: Four Fibre Channel ports are available.
See also Port assignment for StoreOnce Backup systems (page 22).
StoreOnce 4500, 4210FC/4220, 4420/4430: Two Fibre Channel ports are available.
Libraries can be configured to use the ports in various combinations. See Create a
library (page 27) for more information.

Status

This reflects the current status of each port, which may be OK, Warning, Error, or Not
Used. Warnings occur if the port is not available or is down. They also appear if the

VTL Configuration page

21

Table 5 Fibre Channel settings (continued)


Setting

Description
system is unable to obtain Speed information. Errors occur if there is a fault or the system
cannot obtain the link status.

Speed

The default is Auto, which is the recommended option. The speed will be auto-negotiated
between the switch and StoreOnce appliance to choose the highest supported speed.
For users who wish to fix the speed, other values are available, as follows: 8Gbs
(preferred), 4Gbs or 2Gbs (not recommended).

Topology

The default is N_Port, when a single target device creates many virtual devices on a
fabric attach port. N_Port requires the switch port to support NPIV (N_Port ID
Virtualisation). Private Loop mode is also supported, which is a direct connection between
host and StoreOnce appliance without a switch.

Beacon

Individual ports can be beaconed via the GUI. This toggles an LED on the physical
HBA. The color of this button changes to show the current status of the beacon; grey is
off, blue is on. This column is not displayed in Edit mode.

To edit Fibre Channel settings


Users with an Admin login may edit these settings.
1. Click Edit to make the fields configurable for each port.

2.

Make the preferred changes to the speed and/or topology, and click Update.
CAUTION:
running.

This resets the Fibre Channel link and may affect any backup or restore jobs

NOTE: Fibre Channel settings apply to the whole appliance. The settings can also be edited
in the Catalyst section of the GUI if you are backing up to Catalyst target devices over Fibre
Channel. Fibre Channel settings, defined on either page, apply to all target devices being
backed up over Fibre Channel. Therefore, any changes here will also apply to Catalyst target
devices over Fibre Channel and vice versa.
3.

Click Continue at the warning prompt to continue applying the changes.

Port assignment for StoreOnce Backup systems with two Fibre Channel cards
When creating a library you may select individual drives or Fibre Channel ports 1&2 or Fibre
Channel ports 3&4. Be aware that Port 1 and port 3 are on the first Fibre Channel card, which is
in slot 2; port 2 and port 4 are on the second Fibre Channel card, which is in slot 3, so it is
important to ensure that the system has been cabled correctly when connecting to the Fibre Channel
SAN. If you select one of the combined port options, both Fibre Channel cards must be connected.
Drives can only appear on one port, so when you choose a pair of ports, drives are automatically
distributed evenly across both ports to ensure best performance and failover. After creating the
library, it is possible to change the drive assignments using the edit function on the Interface
Information tab for the selected library. See Interface information tab (page 30).
22

VTL (Virtual Tape Libraries) functions

NOTE: Only StoreOnce 6500, B6200, 4900, and 4700 have two Fibre Channel cards and
therefore four Fibre Channel ports. StoreOnce 2700 and 4500 have one Fibre Channel card and
therefore two Fibre Channel ports. Older models do not support Fibre Channel.

iSCSI Settings tab


By default, a new library is automatically created whenever a new server first connects to the HP
StoreOnce Backup system using the iSCSI initiator. Users with an Admin login may use this page
to disable this feature.
Click Edit and make sure the Auto Creation Enabled box is unchecked.

Libraries page
Click VTL Libraries in the Navigator panel to display existing libraries.
The top half of the Libraries page shows all libraries configured for the appliance. Click on a library
to display its details in the lower half of the page. Users with an Admin login may edit these settings
and delete or create libraries.
StoreOnce 4500, 4700, and 4900: VTL devices may be iSCSI or Fibre Channel libraries. StoreOnce
2700 and VSA: VTL devices are iSCSI libraries only.
The lower half of the Libraries page contains tabs that display information relevant to the selected
library:

Device details tab (page 24)

Interface information tab (page 30)

Active Connections tab (page 32)

Cartridges tab (page 32)

Libraries page

23

Working with the Libraries list (top half of page)


The Libraries list in the top half of the page provides up to 10 columns of details.

To sort the list according to a column, click on the column heading and select Sort Ascending
or Sort Descending.

To hide or show columns, click on any column heading, select Columns and uncheck or check
the preferred columns.

Users with an Admin login may also create libraries. Click Create.
See Create a library (page 27) for more information.

Users with an Admin login may edit details on some of the tabs for individual libraries (not
all tabs have editable information). The relevant GUI buttons are on the tab. For example,
each Edit button shall trigger edit mode only for the current tab. When in edit mode, each
tab shall have its own Update and Cancel buttons. If a user changes tab while in edit mode
a warning dialog advises that any changes they have made will be lost.
The Delete button is on the Device Details tab only and will delete the entire library.

Table 6 Libraries parameters (top half of page)


Parameter

Description

Name

Identifies the selected device (library). HP recommends usnig a name that identifies the
host or backup job with which it is associated.

Replication Role

The role of the library, which may be non-replicating, replication source or replication
target.

Status

The status of the library, which may be online, offline, notstarted, failed to start, stopping,
creating, or deleting.

Connection

Indicates whether the library is connected. Possible values are: Connected A client
device is connected to any device (robotics or drive) within this library. Not Connected
No device is connected to this library.

Device Type

The emulation type used by the backup software. It is selected when you create a device.

Cartridges / Slots

The number of cartridges or slots available on the device, which is determined by the
Emulation types for tape device selected when the device was created. You can reduce
the number of slots in the Device Details tab for a library selected on this page, but this
will only remove the highest empty slots. Once it reaches a slot number that contains
data, it will not allow you to reduce the number further on this page, even if earlier slots
are blank. You must first use the Cartridges tab to make the slot empty.

Port

Identifies the port to which the host is connected for backup and restore. The number of
ports available in the drop-down menu depends upon the interfaces that your model
supports and your network configuration.
There is always one iSCSI port. StoreOnce 4900 and 4700 models only: there are four
Fibre Channel ports available. When creating a library you may select individual drives
or Fibre Channel ports 1&2 or Fibre Channel ports 3&4. Other Fibre Channel models
have two Fibre Channel ports and the option of using Fibre Channel port 1&2. Not all
models support Fibre Channel.
See also Port assignment for StoreOnce Backup systems (page 22) for important
information about cabling Fibre Channel ports and drive assignment.

User Data Stored

The amount of user data stored on the library.

Size On Disk

The actual size used on disk (after deduplication).

Dedupe Ratio

The deduplication ratio achieved on the data on the library. If deduplication is disabled,
the column displays Dedupe Disabled.

Device Details tab


This tab displays device-specific information for the selected library.
24

VTL (Virtual Tape Libraries) functions

Users with an Admin login may perform the following tasks from this tab:

Create a library (page 27)

Edit a library (page 28)

Delete a library (page 29)

Make Replication Target libraries visible to the host (page 38)

Table 7 Device Details tab


Field

Description

Library Name

The name used to identify a particular library. Enter a name that identifies the host or backup
job with which it is associated.

Emulation Type

The emulation type of the library. The HP StoreOnce Backup system supports a number of
emulation types. The default varies according to product model.. See also Emulation types
for tape device (page 29). The emulation type determines the available embedded drives
and cartridge slots. For example, if you select HP MSL G3 Series (2x24), the device emulates
an MSL 2024 Library with two embedded tape drives and a possible total of 24 cartridge
slots. Consult your backup application technical support information for information about
device types they support.

Drive emulation

The drive emulation type, HP LTO2, 3, 4, 5 or 6, determines the default capacity of the
cartridges within the library device and the iSCSI inquiry string information provided to the
backup application. Tape cartridge capacities can be increased at any time (but not
decreased), as long as the cartridge is blank, regardless of the drive emulation generation
number.
If you selected D2DBS Generic for the Library Emulation Type, Ultrium VT is an option for
drive emulation. This is a generic Ultrium device which is clearly identifiable as virtual.
Where supported by the backup application, HP recommends that D2DBS Generic and
Ultrium VT are used in preference to the other emulation types.
All drives on a library configured with the IBM-TS3500 emulation type will use the IBM-LTO3
drive emulation type. If the library is then changed to a different emulation type, the drives
will change to the new emulation type.
If you edit this field, the new setting applies only to the next drives that are created within
the library, it is not retrospectively applied to existing drives.

Total Number of
Cartridge Slots

Define the number of cartridge slots in the library. The number of slots available depends
upon the Emulation Type selected. Each slot is automatically populated with a new cartridge
upon creation. The cartridge capacity corresponds to the Drive Emulation type.
You can change the maximum size of the cartridge as long as it is blank. This means that
the value can only be changed after the device is created and before it is accessed by the
backup application.

Number of Drives

The default number of drives is determined by the Emulation Type selected. If increasing the
number of drives, DO NOT exceed the maximum number of libraries and drives that a host
can physically access: see StoreOnce key parameters (page 183). The number of drives can
only be edited during library creation from this field. After library creation, there is a separate
button to Add/Remove drives.

Deduplication

Enables deduplication if the check box is selected (default); unselect to create a


non-deduplication library. Deduplication cannot be enabled or disabled once the library is
created.

Libraries page

25

Table 7 Device Details tab (continued)


Field

Description

Creation Time

The date the library was created is generated automatically.

Media Changer Port

Identifies the port on the HP StoreOnce Backup system to which the device is connected.
This will be the port used for the Library device as well as the default port for embedded
tape drives. The number of ports available in the drop-down menu depends upon the
interfaces that your model supports and your network configuration.
There is always one iSCSI port.
StoreOnce 4900 and 4700 models only: there are four Fibre Channel ports available.
When creating a library you may select individual drives or Fibre Channel ports 1&2 or
Fibre Channel ports 3&4.
Other Fibre Channel models have two Fibre Channel ports and the option of using Fibre
Channel port 1&2. Not all models support Fibre Channel.
See also Port assignment for StoreOnce Backup systems (page 22) for important information
about cabling Fibre Channel ports and drive assignment.

Number of Barcode
Characters

Enables configuration of the barcodes for the library to display six or eight characters. The
HP StoreOnce Backup system generates barcodes automatically for cartridges. When entering
a barcode manually, 8 characters are required. If the 6character barcode is selected, the
StoreOnce Backup system will truncate to the top six characters, removing the top two
characters of an 8character barcode, i.e. barcode 1ABCDEFG will truncate to BCDEFG.
The barcode is displayed with the truncated characters in brackets on the Cartridges tab,
(1A)BCDEFG.

Encryption Enabled

Enables Data at Rest Encryption if you applied a Security license. Encryption cannot be
enabled or disabled once a library is created; it can only be enabled at library creation. If
enabled, encryption is performed prior to writing data to disk for this library. The correct
license must be applied to enable encryption.

Secure Erase Mode

Enables Secure Erase if you have applied the Security license. None leaves it disabled
(default). To enable, select the number of preferred Overwrite Passes (1, 3, 5, or 7). This is
the number of times the data is written over after deletion. See Secure Erase (page 18)
for information about the Secure Erase feature.

Backup Application

The backup application used on the system. This optional field is provided to assist with
support troubleshooting and has no impact on performance or deduplication efficiency.

Data Type

The type of data being protected by the backups. This optional field is provided to assist
with support troubleshooting and has no impact on performance or deduplication efficiency.

iSCSI Initiator Name


(iSCSI devices only)

This is the Initiator Node Name of the host that will back up to this device. You must enter
it manually when you are creating a new device. If you are using the Microsoft iSCSI Initiator,
you can find the name by running the iSCSI Initiator on the host and copying the Initiator
Node Name from the General tab.

Require initiator to logon Check this box if you require the initiator to logon. You must also provide the Initiator CHAP
user name and secret.
Initiator CHAP User
Name

This should be the same CHAP user name that you configure for the target on the iSCSI
Initiator. (On the Microsoft iSCSI Initiator, this is the User Name as it is configured on the
Targets tab in the Log On to Target Advanced Settings.)

Initiator CHAP Secret

This should be the same CHAP secret that you configure for the target on the iSCSI Initiator.
(On the Microsoft iSCSI Initiator, this is the Target Secret as it is configured on the Targets
tab in the Log On to Target Advanced Settings.)

Target required to logon Check this box if you require mutual CHAP authentication, which means that the target must
to initiator
also log on to the initiator. You must also provide the target CHAP user name and secret.
On the iSCSI Initiator you must also make sure that mutual authentication is enabled. (On
the Microsoft iSCSI Initiator, make sure Perform mutual authentication is checked on the
Targets tab in the Log On to Target Advanced Settings.)

26

VTL (Virtual Tape Libraries) functions

Table 7 Device Details tab (continued)


Field

Description

Target CHAP User Name This may be any meaningful CHAP user name. It does not need to match any information
on the iSCSI Initiator.
Target CHAP Secret

NOTE:

This should be the same CHAP Secret that you configure for the target on the iSCSI Initiator.
(On the Microsoft iSCSI Initiator, this is the Secret as it is configured from the General tab.)

iSCSI multi-initiator mode is not supported.

To create a new library (administrators only)


HP recommends:

Only configure the libraries that you need

Only configure the number of cartridges that you are likely to need

NOTE: Refer to the HP StoreOnce Backup system Concepts and Configuration Guidelines,
available on the HP Support web site, for guidelines on setting up a backup policy/job within
backup applications. This document is helpful in determining the required number of libraries and
cartridges.
You can add cartridge slots at a later date to expand the system and remove individual blank
cartridges from a library without deleting the whole library.
1. To create a new library device for the host, click Create in the upper left corner of the screen.
2. Enter the appropriate details in the Device details tab (page 24).
To enable Data at Rest Encryption for the new library, configure it at this time by checking the
Encryption Enabled box. This feature requires a license. If the license is not installed, an
information message is displayed next to the check box stating Not Licensed. See Security
Features (page 17) and Licensing (page 16) for more information.
NOTE: The Replication Wizard does not allow creation of an encrypted target library. If a
replication target library needs encryption enabled, you must create the library on the target
appliance before replication mapping to it.

3.

Click Create. The Cartridges tab is only generated after the library is created. The information
on the Interface Information tab is generated automatically.
NOTE: Once the library has been created, you can enable Secure Erase. See Edit a
library (page 28) for more information.

Libraries page

27

Guidelines on creating libraries


The table below illustrates maximum configurations for libraries and drives, but this number may
be limited if you have already created NAS shares and Catalyst stores. For more detailed device
configuration examples see the HP StoreOnce Concepts and Configuration Guidelines.
Table 8 Maximum number of libraries and drives

HP 2610 iSCSI

HP 2700 and
HP 2620 iSCSI

HP 4210
iSCSI/FC

HP 4500 and
HP 4220

HP 4700, HP
4420, and HP
4430

HP 4900

Max
libraries

16

24

50

50

Max drives
per library

16

32

64

128

500

500

Max slots
per library
(D2DBS)

96

96

1024

1024

4096

16384

To edit library details (administrators only)


It is possible to edit some, but not all, device details after creating a library.

Delete cartridges by reducing the number of slots on the Devices page. This will only remove
the highest-numbered empty slots. Once the Delete operation reaches a slot number that
contains a cartridge, it will not allow further reduction on the Details page, even if previous
slots are empty. To open previous slots first use the Cartridges tab to delete the cartridge from
the slot.

Changing the cartridge size (by changing the emulation type) on this page will only change
newly-added cartridges; it does not change the size of cartridges that were already created.

You can reduce the number of drives but, if you go to 0, the port setting will change to "No
Port".
The Number of Drives field can only be edited during library creation. After library creation,
there is a separate button to Add/Remove drives.

28

You cannot change the library type to a type that has a smaller set of maximum values (e.g.
number of cartridges) than is currently set.

You cannot enable or disable deduplication.

Once the library is created and the correct license is applied, the Secure Erase Mode box
appears on the Device Details tab. The selection box defaults to None, meaning Secure Erase
is disabled. To enable Secure Erase, select the preferred number of Overwrite Passes (1, 3,
5, or 7). If enabled, this feature allows you to securely erase confidential data that may have
unintentionally been backed up as part of a regular backup job. See Security
Features (page 17) and Licensing (page 16) for more information.

VTL (Virtual Tape Libraries) functions

1.

Select the device in the list to display its details and then click on Edit.

CAUTION: Take care if you change the Port configuration because the system does not
automatically reassign any drives that may now be configured incorrectly. A Warning is
displayed. For example, if you change from the Fibre Channel Port 1&2 to a single Fibre
Channel Port, when the status shows ready and restarted, you must manually correct those
drives that are connected to the wrong port, using the Interface Information tab. See Interface
information tab (page 30).
2.

Amend details as appropriate and click Update to apply them.

To add/remove drives
1.
2.
3.

Click Add/Remove drive.


The maximum number of drives is shown, below which you can edit the Number of Drives.
Click OK. If you provide an invalid value the text box will be surrounded in a red border.

To delete a library (administrators only)


Select the required device and then click Delete on the Device Details tab to delete it. You will be
prompted to confirm deletion.
WARNING! All data on the device will be deleted. The library's deduplication store is also deleted.
It may take some time to delete all the files and free space on the HP StoreOnce Backup system.
If Secure Erase is enabled for this store, this data will be deleted securely.

Emulation types for tape devices


HP StoreOnce Backup systems emulate a range of physical tape devices listed in Emulation types.
Table 9 Emulation types for tape devices
Emulation type

Description

D2DBS Generic

A tape library device that allows you to configure up to 500 drives and up to 4096 cartridges
per library. These values relate to the HP StoreOnce 4700 and 4900 Backup system, but
note that the HP 4900 supports 16384 cartridges per library. Other models support fewer
drives and cartridges, as defined in StoreOnce key parameters (page 183).
If supported by your backup application, this is the preferred emulation type because it does
not emulate any physical library types in existence and is, therefore, clearly identifiable as
a StoreOnce device. It is the most flexible emulation type available; however, backup
application support varies by software vendor.
If you have selected D2DBS Generic for the Library Emulation Type, you will be able to
select Ultrium VT for the drive emulation. This is a generic Ultrium device which is clearly
identifiable as virtual. Backup application support for Ultrium VT is common, but not quite
as complete as the D2DBS library type, so its not possible to use it with all backup software.

Libraries page

29

Table 9 Emulation types for tape devices (continued)


Emulation type

Description
NOTE: Symantec prefers their customers use this emulation type with BackupExec and
Netbackup.

EML E Series

An enterprise tape library solution that allows you to configure up to 500 drives and up to
4096 cartridges per library (HP 4900 = up to 16384 cartridges per library).

ESL E Series

An enterprise tape solution that allows you to configure up to 500 drives and up to 4096
cartridges per library (HP 4900 = up to 16384 cartridges per library).

IBM-TS3500

A tape library device that appears as a native IBM TS3500 device in a TSM environment
to allow use of standard IBM drivers. The emulation type is configured at the library level.
Therefore, all drives on a library configured with the IBM-TS3500 emulation type will use
the IBM-LTO3 drive emulation type. If the library is then changed to a different emulation
type, the drives will change to the new emulation type.

MSL G3 Series (2x24)

A tape library device with a maximum of two embedded Ultrium tape drives and 24 cartridge
slots. It should be used when implementing rotation schemes which involve simultaneous
backup jobs to two devices. This emulation type is widely supported by backup applications.

MSL G3 Series (4x48)

A tape library device with a maximum of four embedded Ultrium tape drives and 48 cartridge
slots. It should be used when implementing rotation schemes which involve simultaneous
backup jobs to more than two devices or those that use a large number of cartridges devices.
This emulation type is widely supported by backup applications.

MSL G3 Series (8x96)

A tape library device with a maximum of eight embedded Ultrium tape drives and 96
cartridge slots.

Flexible emulation
The ESL, EML and D2DBS emulations are particularly flexible because they allow you to configure
a large number of drives per library. The main benefits are that a large number of drives allows:

more concurrent streams on backups which are throttled due to host application throughput,
such as multi-streamed backups from a database.

a single library (and therefore deduplication store) to contain similar data from backups that
must run in parallel to increase deduplication ratio.

If using these flexible emulation types, the following factors should also be considered:

An important consideration when configuring VTL devices is that the library and each drive
that you configure for it counts as a separate device. There are practical limitations on the
number of devices that each host and Fibre Channel switch or HBA can access. See StoreOnce
key parameters (page 183).
For iSCSI VTL devices, a single Windows or Linux host can only access a maximum of 64
devices. A single library with 63 drives is the most that a single host can access. Configuring
a single library with more than 63 drives will result in not all devices in the library being seen
(which may include the library device). The same limitation could be hit with multiple libraries
and fewer drives per library.

The total device value also applies to NAS shares and Catalyst stores. If you configure the
full value as VTL devices, you will not be able to configure any NAS shares or Catalyst stores
for that appliance.

Refer to the HP StoreOnce Backup system Concepts and Configuration Guidelines for maximum
and recommended values.

Interface Information tab


This tab shows interface information for the media changer and drives on the selected library.

30

VTL (Virtual Tape Libraries) functions

The information for the Interface Information tab is generated automatically and manual configuration
is discouraged.
However, you may use this tab to adjust the port to which a drive has been assigned; see To
change drive assignment (page 32).
The following information is provided for a device that is configured to use the Fibre Channel
interface.

NOTE: It does not matter how many ports a device is configured to use; there is only one column
for FC Address, World Wide Port Name, and Number Of Logins. Devices configured on multiple
ports have a list of the format [Port Label]: [Value] in these columns.

Fibre Channel interface


Table 10 Fibre Channel Interface Information
Field

Description

Device Name

Lists all of the devices for the specific Library. There are entries for the Media Changer and
for each of the drives configured.

Port

Defines the Fibre Channel port to which each media changer or drive is connected. See
also To change drive assignment (page 32).

Device Serial Number

A unique serial number for the device. It is generated automatically by the HP StoreOnce
Backup system and cannot be edited.

FC Address

The Fibre Channel addresses of the device.

World Wide Node


Name

Provided when the device is created. You can change this, if necessary, but not to any names
used by libraries or drives on the local appliance.

World Wide Port Name Generated automatically by the HP StoreOnce Backup system and used for Fibre Channel
zoning for Fibre Channel devices. You can change this, if necessary, but not to any names
used by libraries or drives on the local appliance. Libraries split across multiple ports have
multiple versions of this field.
Number of Logins

Fibre Channel libraries show the number of logins for each device in the library. Libraries
split across multiple ports have multiple versions of this field.

iSCSI interface
The following information is provided for a device that is configured to use the iSCSI interface.

Libraries page

31

Table 11 iSCSI Interface Information


Field

Description

Device Name

The device name lists all of the devices for the specific Library. There will be an entry for the
Medium Changer, and for each of the drives configured.

Port

This defines the port to which each media changer or drive is connected.

Device Serial Number

This is a unique serial number for the device. It is generated automatically by the HP
StoreOnce Backup system and cannot be edited.

World Wide Node


Name

This is provided when the device is created.

iSCSI Target Name

This is generated automatically by the HP StoreOnce Backup system for iSCSI devices.

iSCSI Alias

This is generated automatically by the HP StoreOnce Backup system for iSCSI devices.

To change drive assignment on Fibre Channel ports


When creating a library, drives are automatically assigned based upon the specified port
configuration. If you select a pair of ports, the drives are distributed equally across both ports. To
change drive assignment:
1. Click Edit.
2. For each configured drive, select the required port from the drop-down list.
3. Click Update.
IMPORTANT: Be aware that Port 1 and port 3 are on the first Fibre Channel card, which is in
slot 2; port 2 and port 4 are on the second Fibre Channel card, which is in slot 3, so it is important
to ensure that the system has been cabled correctly when connecting to the Fibre Channel SAN.

Active Connections tab


This shows the Session information of any active connections to the library; it displays information
about open iSCSI sessions. All details are generated automatically and cannot be edited.
If a device is showing as not connected, this indicates that the iSCSI Initiator on the host has not
logged on. Log on using the iSCSI Initiator and set the device as a Persistent Target for that host
to ensure that it will automatically log on again whenever the host is rebooted.

Cartridges tab
This tab shows cartridge information for the selected library.
Users with an Admin login can perform the following tasks from this tab:

32

Create a cartridge (page 34)

Delete a cartridge (page 34)

Write protect a cartridge (page 35)

Edit maximum cartridge size (page 36)

Move or unload a cartridge (page 36)

To edit barcodes in bulk (page 37)

VTL (Virtual Tape Libraries) functions

Table 12 Cartridge tab parameters


Field

Description

Location

Identifies each element of the library available to hold a cartridge. The types of elements
are:
Mail slot: a dedicated slot used to hold a cartridge that is ready for exporting to or
importing from physical tape. The Mail slot is not used with HP StoreOnce models.
Tape drive: populated when there is activity on a cartridge. You can move a cartridge
into a tape drive by using the Move Cartridge drop-down menu in Edit mode.
Slot n: one of the standard library slots.

Barcode

A barcode is an 8 or 6digit, alphanumeric, unique identifier for a cartridge within the HP


StoreOnce Backup system. Barcodes are shared with the backup application upon request.
The backup application can choose to assign its own internal identifier to the cartridge but,
if it does so, the backup application cannot assign this identifier to the Cartridge barcode.
Barcodes are generated automatically but may be edited by the user. When editing the
barcode:
It must be unique and must not start with the letters CLN or DG because these are
reserved designations for cleaning and diagnostic cartridges.
It should be a minimum of 6 characters. Valid ASCII characters are A-Z, a-z, 09.
Barcodes are always displayed as 8 characters with letters in capitals on the StoreOnce
GUI and CLI (padded with space characters) regardless of the size selected. However,
if the Number of Barcode Characters is set to 6, only the rightmost 6 characters will be
visible to the backup software, i.e. barcode 1ABCDEFG will truncate to BCDEFG.
(Truncated barcode characters are shown in brackets in the Cartridges tab.)

Mapped Slot

Check box indicates whether the slot is included in a replication mapping configuration. It
cannot be edited from this page.

Used Size

The actual used capacity in MB or GB.

Max Size

Defaults to the appropriate capacity for the drive emulation type selected on the Devices
tab. This value may be changed if the Used Size is Blank, see below. The maximum value
allowed is 3200 GB.

Write Protected

Check box that enables (checked) and disables (unchecked) write protection, see Write
protect a cartridge (page 35).

Last Written

Identifies when the cartridge was last written to and is useful when identifying data for
copying or exporting.

NOTE: Additional columns appear when function buttons are selected below, such as Create,
Move, and Delete.

Libraries page

33

Empty slots
Empty slots are slots containing no cartridges and all the fields are empty.

Tape drive row: A library consists of two devices: a tape drive and changer device. This
location refers to the tape drive element of the library and is normally only populated when
the backup application on the host is writing to or reading from the library.

Mail slot row: This location is the slot used for importing and exporting cartridges from a
library. It is provided by StoreOnce virtual libraries for compatibility with backup applications
but is not used.

Numbered slot row: This slot is empty after a Delete operation or after the backup application
has moved data to the mail slot for export.

Once a numbered slot is empty, the Create button may be used to create a new blank cartridge.

To create a cartridge (administrators only)


NOTE:

You can only create a cartridge in an empty slot.

Click the Create button. In the Add Cartridge column, empty slots are checked.
Select individual slots by clicking the appropriate check boxes. After selected the slots where
cartridges should be added, click Create.
Alternatively, click Create all to create a blank cartridge of the size/emulation type selected when
the library was first configured in all empty slots.

If you create a cartridge in an empty slot, the backup application must inventory it (add it to
its database or catalog) before the backup application can access the cartridge.

If you create a cartridge in an empty mail slot, use the backup application to move the blank
new cartridge to an empty cartridge slot without requiring an inventory. This saves processing
time.

Restart the backup application services to see the new cartridges.

To delete a cartridge (administrators only)


To delete individual cartridges, select individual slots by clicking the appropriate check boxes in
the Delete Cartridge column. Then click Delete.

34

VTL (Virtual Tape Libraries) functions

CAUTION: A dialog is displayed, warning that all data will be lost and asking you to confirm
the Delete action.
NOTE: You cannot delete cartridges that are currently in drives, that are mapped for replication,
or that are in the delete pending, erase pending, or creating state.
If you click Cancel, the cartridges will not be deleted and you remain in delete mode. Click Delete
to continue and the selected cartridges will be deleted. The GUI does not differentiate between
cartridges with data and blank cartridges.
NOTE: You can also delete cartridges by reducing the number of slots on the Devices page, but
this only removes the highest slots with no or blank cartridges. Once the Delete operation reaches
a slot number that contains a cartridge with data, it will not reduce the number further on the Details
page even if earlier slots are blank. First use the Cartridges tab to reconfigure the slots to a blank
state.

To delete all or a range of cartridges (administrators only)


To delete all the cartridges in the library at once, click Delete All. This opens a window with several
options:

Delete Remove cartridges (default): completely deletes the cartridges

Erase Erase cartridge data: deletes the data but leaves the cartridge configurations intact

You can also determine which cartridges to delete or erase:

All Cartridges

Range: enter the first and last slot to be included in the delete or erase.

Finally, if you select the Delete cartridges with data check box, cartridges containing data will
be deleted. If unselected, only blank cartridges are deleted. After all of the options are selected,
click OK. A confirmation box appears; click OK.
NOTE: You cannot delete cartridges that are currently in drives, that are mapped for replication,
or that are in the delete pending, erase pending, or create state.

To write protect a cartridge (administrators only)


1.
2.

Click Edit for the selected library.


Check the Write Protected check boxfor the cartridge(s).

Libraries page

35

3.

Click Update. Your backup application will not be able to write any more data to the
cartridge(s).

To edit maximum cartridge size (administrators only)


The Max Size defaults to the appropriate capacity for the drive emulation type selected on the
Devices tab, but this value is editable. The maximum value allowed is 3200 GB.
NOTE: The maximum size indicates the maximum amount of user data that can be written to that
cartridge, assuming uncompressed data; it will only be committed when data is written to it.
Changing the maximum space does not affect actual disk usage or save disk space but may be
useful if you know you will be moving data to a physical tape with a smaller cartridge capacity.
1.
2.

Click Edit for the selected library.


Select a value from the drop-down menu, and click Update.

To move or unload cartridges


You can move cartridges, but only to an empty Location (tape drive or numbered slot).

36

Click the Move button. The Move Cartridge drop-down menu lists available empty slots. (Empty
numbered slots are created when a cartridge is deleted.)

Use the Unload all Cartridges button to return all cartridges to default slots.

VTL (Virtual Tape Libraries) functions

The move and unload options may be useful to re-align the library configuration against the backup
application. For example, if the backup application has crashed or if the backup application does
not support the Move Medium command, the library and the backup application can become out
of sync.
NOTE: You cannot move or unload cartridges that are in the delete pending, erase pending, or
create state.

To edit barcodes in bulk


After a library is created, the Edit Barcodes button appears at the bottom of the cartridges tab for
that library. This feature allows the barcodes of a batch of cartridges within the library to be
changed according to a user defined template which may contain a fixed prefix and/or suffix
value and a variable portion.
NOTE: All characters within the barcode must be alpha-numeric (A-Z, 09). All alphabetic
characters will be capitalized upon application (regardless of how they are entered).
The values chosen for prefix, suffix, and starting value will limit how many barcodes can be
generated. For example, if you enter a 3 character prefix and 2 character suffix, you are limited
to 3 alpha-numeric characters for the variable portion which limits the total number of barcodes
to 46656 barcodes if the starting value for the variable portion is 000. Note that if 6 character
barcodes are selected, the uppermost characters of the barcode will not be reported to the backup
application; these may be part of the barcode prefix specified.
To edit barcodes:
1. Click the Edit Barcodes button.
2. In the Batch Update Barcodes dialog box, configure the following:

First Slot: Defines the number of the first slot in the library that will be with the batch.

Last Slot: Defines the number of the last slot in the library that will be updated with the
batch.

Prefix: Defines the first letter or numerical value for the barcodes. Accepts up the three
characters.

Start Value: Defines the numerical value of the first barcode variable field.

Suffix: Defines the suffix letter or numerical value for the barcodes. Accepts up to two
characters.

Libraries page

37

After configuring the barcode fields, if red outlines appear on the Prefix, Start Value, or Suffix
boxes, then an error occurred. Change the values inside the indicated box or boxes. Mouse
over a red outlined box and a note pops up explaining the error. Clicking OK without clearing
the indicated errors prompts a pop-up window that references validation errors in the form,
and the barcode update is not be applied.
3.

Once all fields are correctly configured, click OK. The new barcodes are applied to the
cartridge slots that were chosen for update.

Barcode things to note:

A barcode template cannot be applied to a range of slots with one or more empty slots.

A duplicate barcode detected within the service set prevents the barcodes from being updated.
The check stops at the first duplicate barcode rather than continuing to search for additional
duplicates.

A barcode template results in restricted barcode prefixes of CLN or DG being created.

Make Replication Target libraries visible to the host


NOTE:

See Replication functions (page 60) for more details on replication configuration.

Replication Target libraries are not normally visible to the host, but you can configure devices to
make them visible to backup applications. This allows the backup application to:

Move cartridges from storage slots to drives in the library.

Perform read and verify operations on the cartridge (but not write).

Perform load/unload operations on the tape device.

WARNING! Use with care. If the backup application can see both source and target libraries,
the application cannot distinguish between the source library and the target library because the
barcodes are duplicated in the two locations.

38

VTL (Virtual Tape Libraries) functions

Why make target libraries visible?


It may be useful to make a target library visible to the backup application on the host to:

Confirm replication is working correctly and check the integrity of the replicated backup by
doing a test restore.

Perform manual tape copy jobs (sometimes called tape offload) to any tape device on the
network using the backup application.

IMPORTANT: You cannot change data on a Target library cartridge; you may only load it
temporarily into a physical tape device to read it.

Best practices for using this feature


WARNING! Failure to follow best practices may cause instability and damage to your backup
system and data. Cartridges can be marked as unusable or the backup application can attempt
to write to target cartridges.

Verify no replication jobs to the selected target cartridge are in progress.

Verify no backup jobs to the mapped source cartridges are scheduled.

Verify the backup application media server instance to be used is not within the same
cell/domain that can access the source cartridge.

Import the data on the target cartridge into the backup application (this operation must be
repeated after each replicate operation to the cartridge).

Perform the desired operation on the cartridge, which may be:

Verify the cartridge using the backup application either with a verify command or by
performing a restore.

Copy the cartridge to a physical tape device connected to the media server.

How is a target device made visible?


1.
2.
3.
4.
5.
6.

Create the replication mapping as normal. See Running the replication wizard (virtual tape
devices) (page 74), as appropriate.
From the host that has access to the target library on the VTL Libraries page, select the
target library in the Libraries list.
Click Edit.
The Port defaults to None. Select the appropriate Fibre Channel or iSCSI Port.
Click Update.
Make the target library visible from other hosts. Configure the Fibre Channel fabric to make
the host visible. Target visibility persists even if the power fails or if the replication mapping
is removed.

NOTE:

To remove target visibility, reset the Port to None.

Make Replication Target libraries visible to the host

39

4 NAS functions
This page provides access to the following StoreOnce NAS functions:

NAS Configuration (page 40), allows users to configure CIFS and NFS servers and permissions

Shares (NAS) (page 53), allows users to view and manage NAS shares

Licensing requirements

NAS emulations have no licensing requirements unless you want the Secure Erase security
feature. Secure Erase requires a Security license.

NAS replication requires a license on the target site only if NAS replication is used.

NAS Configuration page


Select NAS from the StoreOnce menu item to display the NAS configuration page.
Two tabs allow configuration of a CIFS Server or an NFS Server for the shares.

The CIFS server provides CIFS interface shares that provide backup targets to Windows servers.
See CIFS Server tab (page 40).

The NFS server provides NFS interface shares that provide backup targets to UNIX and Linux
servers. See NFS Server tab (page 52).

CIFS Server tab


There are two configuration stages when creating a backup target share that Windows users can
access; both stages are implemented from the Web Management Interface:

Configure authentication for the StoreOnce Backup system CIFS server. These settings then
apply to the appliance and all NAS CIFS shares created on it.

Create NAS CIFS shares on the HP StoreOnce Backup system. See Creating a CIFS
share (page 55).

Configuring the CIFS server


1.
2.

Select NAS on the StoreOnce GUI.


Select the CIFS Server tab. It displays the authentication settings.

NOTE: The CIFS Server tab also shows the SMB Signing field. This feature improves security
at the protocol level and will be available in an upcoming release.
3.

Click Edit to modify the authentication settings.


Three authentication options provide different levels of security for CIFS NAS shares: None
(default), User, and AD (Windows Active Directory). Before configuring the settings, determine
the appropriate setting for the particular network and collect any additional information that
may be required to complete the configuration.

40

NAS functions

NOTE: AD authentication joins the StoreOnce Backup system to an AD domain and is not
unique to NAS shares. It is also required when adding external users or external groups from
an AD domain to the StoreOnce Backup system, see User Management (page 142).

None (no authentication)


This provides a simple CIFS server configuration that allows for the creation of shares
with no authentication. Any user or computer can mount and access the shares created
on the HP StoreOnce Backup system with this setting.

User authentication
This provides a method of securing the CIFS shares to be accessed only by specified users
local to the CIFS Server. Once the server is configured to User mode, it is possible to
create new local users by selecting Create User. See Configuring user
authentication (page 42) for more information.

Active Directory (AD) authentication


This allows the CIFS server to join a Windows Active Directory domain. Access to
individual CIFS shares is managed from the Windows domain controller server which
provides the names of domain users and groups with access. See Configuring CIFS Server
with AD and CIFS Share with AD domain users (page 44) for detailed instructions.

4.
5.

Click Update. A popup window will advise that if you update the CIFS Server settings, any
backup or restore jobs in progress for it will fail.
After reading the advisory, click Continue (or Cancel).
IMPORTANT: When switching authentication modes, the user must log out and back into
the Windows client before the new authentication settings will work.

6.

The system is now configured to create CIFS NAS shares. See Creating a CIFS share (page 55).

Connecting to the NAS target device on Windows


To access the NAS CIFS target device from a Windows server on the network, enter the following
in Windows Explorer:

<StoreOnce server name>/<share name>


Or <IP address>/<share name>.
It is also possible to connect using \\<Fully Qualified domain name>\<share
name>.

NOTE:
This information is also provided in the StoreOnce GUI for the share: Select a share under
NASShares and on the Share tab look for the Network Path.

If User authentication was set for the CIFS server, a prompt will require a user name and
password, which will be:
<StoreOnce server name>\<user name> <password> or <StoreOnce IP
address>\<user name> <password>.
CIFS Server tab

41

The share can also be mounted through the Map Network Drive utility in Windows or through
the Command Prompt utility with the net use command.
net use z:\\192.168.2.1\Share_3 /user:192.168.2.1\User1<password>
This command will mount Share_3 available from StoreOnce device 192.168.2.1 locally
on the server on z: drive using local StoreOnce CIFS server User1 credentials.

If AD authentication was set for the CIFS server, a prompt will require a user name and
password, which will be:
/user:mydomainname\mydomainuser<mydomainuserpassword>
The share can also be mounted through the Map Network Drive utility in Windows or through
the Command Prompt utility with the net use command.
net use z:\\192.168.2.1\Share_3 /user:192.168.2.1\User1<password>
This will mount Share_3 available from StoreOnce device 192.168.2.1 locally on the server
on z: drive using the mydomainname domain user User1 and its credentials.

Configuring user authentication


Once the server has been set to User mode, you can create new local users.
1. On the CIFS Server tab select Create User.
2. Provide a username and password and click Update.

3.

Navigate to HP StoreOnceNAS-Shares to provide individual users access to specific shares.


Create a NAS CIFS Share; on the Permissions tab. It shows No Access.

4.

Click Edit and change it to Access. Click Update.


IMPORTANT:
will fail.

A warning is displayed to advise that any backup or restore jobs in progress

Confirm the update by clicking Yes.


5.

In Windows, navigate to Computer, right click and select Map Network Drive...
Specify the drive letter for connection and the network path of the share.

42

NAS functions

6.
7.

Enter the user credentials.


This provides the user with access to the share.

Deleting a user
1.

To delete a user, first disconnect the mapped share.

2.

On the StoreOnceNASShares page, display the Permissions tab for the Share, and edit
it to be No Access.
CIFS Server tab

43

3.
4.

Navigate to the StoreOnce-NASCIFS Server tab. Select the user and click Delete.
Click OK in the confirmation box. The user no longer exists in the system.

Configuring CIFS Server with AD and CIFS Share with AD domain users
To grant external users or groups (AD domain users) access to NAS shares:
1. Set the Authentication mode to AD on the NAS CIFS server tab. See Configuring the CIFS
server (page 40).
2. Add the StoreOnce device to an AD domain. See Adding the StoreOnce device to an AD
Domain (page 45).
3. Add any required users or groups to the active directory to grant access to the AD domain.
See Adding users and groups to an AD domain (page 46).
4. Create and manage NAS shares on the AD domain. See Managing shares on an AD domain
(page 49).
5. Create local administrators for the CIFS server. See To create Local Administrators for the
CIFS server (page 51).
NOTE: To create external users or groups on the StoreOnce Backup system (using the User
Management GUI or CLI function), first use the NAS CIFS server tab to set the Authentication mode
to AD, join an AD domain, and create any required users or groups. This is required even when
not using NAS shares as target devices.

Prerequisites

Domain Name

Domain Controller running:

Windows server 2003

Windows server 2003 R2

Windows server 2008

Windows server 2008 R2

Windows server 2012

Windows server 2012 R2

User account on Domain Controller, which should be the Domain Administrator or Delegated
user with Domain Administrative rights.

User account on server running DNS to add entries.

The system time on the StoreOnce Backup system must be correct and in sync with that of the
domain controller. Using the StoreOnce CLI time commands on the StoreOnce Backup system
to synchronize with a time server ensures accurate time keeping. See the HP StoreOnce Backup
system CLI Reference Guide for details.

IMPORTANT: AD Domain Support: StoreOnce models support configuration in a multi-domain


tree forest but do not support multi-forest domain topologies.

44

NAS functions

Adding the StoreOnce device to an AD Domain


To join a domain:
1. Connect to the StoreOnce Web Management Interface and navigate to the NASCIFS Server
page.
2. Select the Edit button and choose AD from the drop-down menu.
NOTE: You must manually create an entry for the StoreOnce appliance in the DNS server
so the appliance can be resolved using its domain qualified appliance name. The StoreOnce
appliance will not automatically provide the information when joining the domain.
3.

Provide the name of the intended domain, for example, mydomain.local.

4.

Select Update. If the domain controller is found, a popup box will request credentials of a
user with permission to join the domain.
IMPORTANT: Joining or leaving the domain will result in failure of any backup or restore
operations that are currently running.

5.

Provide the credentials (<User Name> and <Password>) of the Domain Administrator or
a delegated user with Domain Administrative rights and select Register.

6.

After a short delay (the time is dependent on the topology and size of the AD Domain) the
computer will become a member of the domain and a Success dialog is displayed.

Configuring CIFS Server with AD and CIFS Share with AD domain users

45

7.

Launch the Active Directory Users and Computers management tool (type dsa.msc from
the command line or launch from Administrative Tools) to verify there is an entry for the
StoreOnce device CIFS server and that the StoreOnce Backup system can be managed
(ActionManage from the menu) by the domain.

NOTE: Using ActionManage might prompt an error message that the RPC server is
unavailable because the StoreOnce appliance does not support all of the management systems
of a Windows server. However, this error does not prevent the management of shared folders.

Adding users and groups to an AD domain


The AD domain management tool interface varies by system. The following portrays one example.
1. Open the active directory management tool. Navigate to the user folder.
2. To create a new group in the AD domain:

46

NAS functions

Right click on the Users folder and select Create a New Group.

3.

The AD domain address appears at the top of the dialog box (<domainname/users>).
Enter a group name and select Global for group scope and Security for group type. Click
OK. This new group can be added on the CIFS server tab to provide NAS server
permissions or added using the User Management tool to provide StoreOnce device
permissions.

To create a new user in the AD domain:

Right click on the Users folder and select Create a New User.

Enter the users first name and last name, full name, and a logon name. After the logon
name the domain address is listed. This logon name and domain address is used to log
in to access the shares or device (username@domainname).

Configuring CIFS Server with AD and CIFS Share with AD domain users

47

4.

48

Click Next. Enter a password and password confirmation. If User must change password
at next login is selected and the user logs in through the CLI, the user will be prompted
to change the password (only at the first login; subsequent logins will not require a
password change).

Click Next. The final screen displays the user logon name and a mention of the required
password change (if that was selected on the previous screen). Click Finish.

You can now grant access permissions to either NAS shares only on the NAS CIFS Server tab
or to all StoreOnce features using the User Management tool.

NAS functions

Managing shares on an AD domain


Now that the HP StoreOnce Backup system is part of a domain and can be managed, it is possible
to create shares and grant access permission to them for domain account users or groups. There
are two ways for users to be granted access permissions to the NAS shares on the CIFS server:

As remote users configured through the Windows Computer Management tool: Run MMC
and install the computer management plug-in (management console). Once remote users are
configured through the windows computer management tool (which must be run through
MMC), permissions can be applied per share using the StoreOnce GUI.

As local users with Delegated Admin permissions configured through the HP StoreOnce GUI.
These users have Admin rights to all shares created on the NAS CIFS server.

NOTE: The StoreOnce appliance only supports the Shared Folders utility within the Windows
Computer Management. Any other Windows Computer Management utilities are not supported.
1.
2.

3.
4.

Create a share on the Backup system to be used as a backup target by selecting NASShare
from the Web Management Interface and clicking Create.
Provide a share name and description, then select the CIFS protocol and click Create.

The share will start and its status will change to Online.
Provide a list of users who can access this share through the Windows Computer Management
tool. Select the Shared FoldersShare option to display the available shares on the StoreOnce
Backup system. In addition to the user configured shares, there will be two default shares
called C$ and IPC$. These shares cannot be used for backup.

Configuring CIFS Server with AD and CIFS Share with AD domain users

49

50

5.

Select the newly created Backup share and select Properties from the Action menu.

6.

Select the Share Permissions tab and Add a user or group of users from the domain, then
specify the level of permission that the users will receive. Finally, select Apply.

NAS functions

7.

It is now possible to access the newly created share from any Windows server on the domain
using the credentials of anyone who has permission to access the share. If a permitted user
is logged into Windows, access to the share is granted automatically with those permissions.
IMPORTANT: When switching from None or User authentication mode to AD authentication
mode, HP recommends that the user logs out and back into the Windows client where the
share is mounted. This ensures the new authentication settings of the CIFS server are enforced.
NOTE: The HP StoreOnce Backup system does not support creating shares from Windows
Computer Management Consoles. Shares must be created from the StoreOnce Management
Console.

To create Local Administrators for the CIFS server


After adding the StoreOnce device to the AD domain, a new Local Administrators section appears
on the lower half of the CIFS server tab. This allows the creation of users with Administrator access
to all shares created on the CIFS server. (The section provides a way of implementing Delegated
Administration, which is not available for the StoreOnce device from the Active Directory
Management tool.)
IMPORTANT: When adding AD domain users through the CIFS server tab, the users are
automatically created as Local Administrators whether or not they are admin users on the AD
domain.

Configuring CIFS Server with AD and CIFS Share with AD domain users

51

1.

To add a user, click Create User.

2.

Enter the domain name and user name and click Update.

Leaving an AD Domain
The user may wish to Leave an AD domain in order to:

Temporarily leave, then rejoin the same domain.

Join a different AD Domain.

Put the StoreOnce Backup system into either No Authentication or Local User Authentication
modes.

The user can click the Leave AD option on the NASCIFS Server GUI page to leave. The user can
then rejoin the same domain. If joining a different AD domain or changing modes, the user clicks
the Edit button on the page and selects the new domain or mode.

NFS Server tab


HP StoreOnce Backup systems provide an NFS interface that enables configuration of the HP
StoreOnce Backup system with NFS file shares as target for backups from UNIX and Linux servers.
Two configuration stages, implemented from the StoreOnce GUI, are used to create a file share
that UNIX and Linux users can access.

Create a list of NFS hosts that can mount the NFS shares.

Create NFS NAS shares on the StoreOnce Backup system and specify access permissions for
list of hosts, see Creating an NFS share and setting permissions (page 57).

Specifying NFS hosts


1.
2.
3.

52

Log on to the StoreOnce GUI for the appliance.


Select NAS.
Select the NFS Server tab.

NAS functions

4.

Click Add and provide a Host Name and Description. Click Update.

NOTE:

A host with the *' wildcard, added by default, allows any host to access a share.

You can have a maximum of 50 hosts on the NFS server (including the wildcard).
5.

Create NFS NAS shares on the StoreOnce Backup system and specify access permissions for
a list of hosts. See Creating an NFS share and setting permissions (page 57).

Connecting to the NAS share on UNIX or Linux


To access the NAS share from a UNIX or Linux server on the network, use the mount command.
The actual syntax of the command depends on the operating system.
IMPORTANT: See the HP StoreOnce Backup system Linux and UNIX Configuration Guide for
more detailed information. Verify the correct mount options to ensure good performance and
deduplication ratio. These options may be different from normal use.

Problems connecting
The
1.
2.
3.

following sequence causes problems when connecting to an NFS share:


Creating an NFS share and mounting it on a Linux box.
Deleting the share on the StoreOnce Backup system without unmounting it from the Linux box.
Recreating the share again using the same name.

In this scenario, the Linux client assigns a new set of inodes to the new share, but when trying to
access the old mount point uses the previous set of inodes and cannot connect.
Reboot the host Linux system and the connection will work again.

Shares (NAS)
This page is used to view and manage all NAS target devices (referred to as shares) for both CIFS
and NFS servers.
IMPORTANT: It is important to understand that the HP StoreOnce network share is intended to
be used ONLY by backup applications that back up to disk. Do not use the NAS target device
as a drag-and-drop general file store. The one exception to this rule is when using the NAS share
to seed an appliance for replication.
Shares (NAS)

53

Creating NAS shares


Users with an Admin login may create NAS shares. The process varies slightly depending upon
whether creating a CIFS or NFS share, see:

CIFS: Creating a CIFS share (page 55)

NFS: Creating an NFS share and setting permissions (page 57)

Shares can be configured as version 2 (default) or version 1. The difference is in the maximum
number of files per share permitted: 25,000 for version 1 shares and 1,000,000 for version 2
shares. Configuring a version 1 share is only recommended for replication compatibility with
another appliance on an older software version that only supports version 1 shares. Once
configured, you can change the share version from 1 to 2 but you cannot change from 2 to 1. The
maximum number of shares depends upon the product model and the number of other devices
(including VTL libraries and Catalyst stores) already created. See StoreOnce key
parameters (page 183).

Editing share details


Users with an Admin login may edit the Description, Write Protection, and Secure Erase settings
for existing NAS shares. Write protection prevents access initially or protects data after it has been
backed up for compliance purposes. Data at Rest Encryption cannot be edited; that feature is only
enabled or disabled at the time of share creation.
1. Select the share on the Shares page and click Edit.

NOTE:
The Network Path field is not displayed when you select Edit. However, if you display the
Network Paths tab, you can copy the share path if required. If your StoreOnce Backup system
is configured on a Virtual LAN, this tab will display all the VLAN IP addresses available for
that share.

If the correct license was applied, enable Secure Erase by selecting the number of Overwrite
Passes from the Secure Erase Mode drop down box. This field does not appear until after the
share is created.
2.

54

Make the required changes and click Update.

NAS functions

NOTE: You can change a share from version 1 to version 2, but you cannot change from
version 2 to version 1. In addition, you cannot change from version 1 to version 2 if replication
mapping is in place; you must first remove the replication mapping, ensure both the source
and target devices are on StoreOnce software version 3.11.0 or higher (upgrade if necessary),
change the source and target shares to version 2, and then reapply the replication mapping.
3.

A popup window advises that if you update the Share settings, any backup or restore jobs in
progress will fail. Click Yes (or No).
Applied changes take effect immediately. If the NAS server (service) must restart, a warning
is provided to the user, which they can accept to allow all shares to temporarily go offline.
You cannot change the share name after it is created.
If a share is converted from Read/Write to Read Only, any open items will be forced closed,
which may result in inconsistencies if they are being written to by a backup application. The
user will be warned that this could occur before the change is made.

Deleting share details


Users with an Admin login may delete a share. Select the share in the list and click Delete.

Creating a CIFS share


A note about permissions
Each share has a Permissions tab. The options available on this tab depend on the type of
Authentication selected when you configured the CIFS Server.

If None (No Authentication) was selected, the Permissions tab is disabled.

If User Authentication was selected, there will be a list of users. Set the access permissions for
that share for each user in the list to Access or No Access. See Configuring user
authentication (page 42) for an example.

If AD Authentication was selected, share permissions are managed from the AD Domain. See
Configuring CIFS Server with AD and CIFS Share with AD domain users (page 44) for an
example.

To create a CIFS share


1.

Select NASShare on the StoreOnce GUI to display the Share page. This page is used to
manage all shares for both CIFS and NFS servers.

2.

Click Create.
Shares (NAS)

55

3.

4.
5.

Provide the following information:

Name: the name that will be used to identify the share in Windows.

Description: a text description of the share (optional).

Access Protocol: select CIFS.

Share Version: leave as version 2, or change to version 1 if replicating to or from an


existing version 1 share. See Creating NAS shares (page 54) for a description of the
share types.

Write Protection: Only used to prevent further backup to the share. If enabled, any backup
jobs currently using that share will fail.

Deduplication Enabled: Enables deduplication if the check box is selected (default); unselect
to create a non-deduplication share. Deduplication cannot be enabled or disabled once
the share is created.

Encryption Enabled: To enable Data at Rest Encryption for the new share, check this box.
This feature requires a special license. If the license is not installed, an information message
is displayed next to the check boxstating Not Licensed. See Security Features (page 17)
and Licensing (page 16) for more information.

Click Create. It will take a few minutes for the status of the new share to go Online.
After creating the share, if the correct license was applied the Secure Erase Mode drop down
box appears. Enable Secure Erase by selecting a number of Overwrite Passes. See Editing
share details (page 54).
The Network Path details are provided by the Management Console and are displayed in
the format:
<IP address>/<share name>.
It is also possible to connect using:
\\<Fully Qualified domain name>\<share name>.
There may be multiple entries under the Network Path, depending upon how the network was
configured at installation. You can click on Show all network paths or use the Network Paths
tab to display all available IP addresses.

6.

56

If the CIFS server has been configured for User Authentication, select the share in the Shares
list to display the Permissions tab and list the users available on the server who can be assigned
access to NAS target devices. You can amend permissions for individual NAS target devices.

NAS functions

Click Edit and check the appropriate Access or No Access button. Click Update to apply the
change.

7.

The NAS target device is now available as a network drive and you can target it from the
backup application. It can also be mapped as a network drive in Windows.
NOTE: The NAS target device is not optimized for general purpose file storage. The HP
StoreOnce Backup system is a NAS deduplicating appliance that is optimized for backup.

Creating an NFS share and setting permissions


NOTE: Each share has a Permissions tab. The options available on this tab depend upon the
hosts added to the Hosts list during configuration of the NFS Server. On the Permissions tab, set
the access permissions for that share for each host in the list. Available options are: Read/Write
Access, Read-Only Access, or No Access.
1.
2.

Log on to the StoreOnce GUI.


Select NAS and display the Share tab. This tab is used to manage all shares for both CIFS
and NFS servers.

3.
4.

Click Create.
Provide the following information and click Create.

Name: the name that will be used to identify the share in Windows.

Description: a text description of the share (optional).

Access Protocol: select NFS.

Share Version: leave as version 2, or change to version 1 if replicating to or from an


existing version 1 share.

Write Protection: Only used to prevent further backup to the share. If enabled, any backup
jobs currently using that share will fail.

Shares (NAS)

57

Deduplication Enabled: Enables deduplication if the check box is selected (default); unselect
to create a non-deduplication share. Deduplication cannot be enabled or disabled once
the share is created.

Encryption Enabled: to enable Data at Rest Encryption for the new share, check this box.
This feature requires a special license. If the license is not installed, an information message
is displayed next to the check boxstating Not Licensed. See Security Features (page 17)
and Licensing (page 16) for more information.

The Network Path is <IP address>:/nas/<sharename>.

The option to enable Write Protection should only be used to prevent further backup to the
share. If enabled, any backup jobs currently using that share will fail.
5.

Set permissions. Select the share and display the Permissions tab. You may set the access
permissions for that share for each host in the list. Check the appropriate box: Read/Write
Access, Read-Only Access, or No Access. At this time, you also have the option to disable
two additional items:

Root Squash: By default, root_squash is enabled when NAS NFS stores are created. This
squashes the root permissions for the client so that it is not possible to access or create
files on the NFS server as root; the client always has non-root user permission. StoreOnce
3.9.0 introduced an option to allow users to disable NFS root_squash after a NFS store
has been created and gives a client permission to access or create files on the NFS share
as root user.
IMPORTANT:
Unless root permission is required, do not disable root_squash (by
unticking the checkbox), as it can make the system insecure.

Secure Ports: By default, secure ports are enabled when NAS NFS shares are created.
By default you can connect on the port below 1024 for NFS (Privileged ports). Disabling
Secure Ports allows connection to the ports higher than 1024 for NFS.
IMPORTANT:
Secure Ports.

58

NAS functions

Unless required to connect to ports higher than 1024, do not disable

6.

Click Create.
A warning is displayed that any backup jobs in progress will fail. Click Yes to continue.

7.

The share is now available as a network drive to be mounted from a UNIX or Linux server so
that it may be a target for the backup application. See the HP StoreOnce Linux/Unix
Configuration Guide for more information on mounting shares.
NOTE: The share is not optimized for general purpose file storage. The HP StoreOnce Backup
system is an NAS deduplicating appliance that is optimized for backup.
Once you have created the share, if the correct license has been applied, the Secure Erase
Mode drop down box appears. Enable Secure Erase by selecting a number of Overwrite
Passes. See Editing share details (page 54).

Best practices for mounting an NFS share


Use the o forcedirectio or the o sync option when configuring an NFS share to prevent
issues with out of order delivery. See the HP StoreOnce Linux/Unix Configuration Guide.
NOTE: The sync patches require an rpm update of the operating system before the o sync or
-o forcedirectio mount options can be specified.
Table 13 NFS share mount options
Operating system

Version

Option

SLES

10

sync patch and o sync mount option

11

-o sync mount option

sync patch and o sync mount option

-o sync mount option

11iv2

o forcedirectio option

11iv3

o forcedirectio option

o forcedirectio option

10

o forcedirectio option

5.3

o forcedirectio option

6.1

o forcedirectio option

7.1

o forcedirectio option

RHEL

HP-UX

Solaris

AIX

Shares (NAS)

59

5 Replication functions
Select Replication from the StoreOnce menu item to display all aspects and tasks associated with
replication.
There are four tabs on the main Replication page and two further Navigator options for configuring
VT mappings and NAS mappings. The Status tab is the default.
Users with an Admin login can create mappings and configure replication. Operators can use this
page to view replication settings.
Replication settings

Status tab (page 62)

Partner Appliances tab (page 62)

Local Settings tab (page 67)

Event History tab (page 70)

Replication mappings

VT Mappings (Replication) (page 71)

Recovering a source appliance, VTL devices (page 77)

NAS Mappings (Replication) (page 80)

Recovering a source appliance (NAS shares) (page 86)

Replications actions are applied and monitored at appliance level. For a definition of an appliance,
see What is an appliance (page 60).
NOTE: With the current version of the software there are no equivalent CLI commands available
for the tasks described in this section.
HP strongly recommends reading the HP StoreOnce Concepts and Configuration Guidelines, which
is available from the HP web site. These guidelines provide a detailed discussion about replication
deployment strategies, terminology, and include examples using the Replication and Recovery
wizards.
NOTE:

A license is required for replication on the target appliance.

What is an appliance?
Replication can take place between different models of StoreOnce Backup systems. The GUI refers
to both Replication Targets and Sources as appliances, so it is important to understand the different
meanings of appliance across the product models.

In a StoreOnce 2700, 4500, 4700, and 4900, the appliance is the physical device or server
that contains the data to be replicated. All mapping is done using the physical IP addresses
of the target and source StoreOnce Backup systems.

In a StoreOnce VSA, the appliance is the virtual device or server that contains the data to be
replicated. All mapping is done using the IP addresses of the target and source StoreOnce
Backup systems.

In a StoreOnce 6500 and B6200, the appliance is the Service Set that contains the data to
be replicated. This means that each StoreOnce 6500 or B6200 Backup system has at least
two Service Sets that can be selected as appliances. (A fully expanded HP StoreOnce 6500
or B6200 Backup system would have eight Service Sets.) All mapping is done using the virtual
IP addresses of the target and source Service Sets.

Within this section of the GUI, the terms appliance and Service Set are synonymous.
60

Replication functions

How do I identify the IP address of a Service Set?


When configuring replication between different models of StoreOnce Backup systems, be aware
that:

Replication targets on a StoreOnce 26xx, 2700, 42xx, 44xx, 4500, 4700, and 4900 Backup
system require the IP address of the appliance.

Replication targets on an StoreOnce VSA Backup system have two virtual NICs supported,
meaning you can have a maximum of two IP addresses for the VSA.

Replication targets on a StoreOnce 6500 or B6200 Backup system require identification of


the Data VIF IP address of the appropriate Service Sets (also referred to as a node). Each HP
6500 and B6200 Backup system may have up to eight Service Sets (the minimum is two
Service Sets).
NOTE: Service Set Data VIF IP addresses are used for data traffic and are not the same as
the Cluster Management IP address used to log onto the HP StoreOnce Management Console.
You cannot configure the replication targets using the IP address used to log on to the HP
StoreOnce Management Console.

To identify the Data VIF IP from the HP StoreOnce GUI


1. Select the Service Set in the list on the HP StoreOnce page.
2. Locate its Data VIF IP at the bottom of the System Information.

To identify the Data VIF IP from the StoreOnce CLI


Use the net show config command and locate the Node Specific Parameters.
Identify the Network Virtual Data IP entries under each node. The following example is an
extract from the output of the net show config command:
# net show config
---------------------Network Name: current
Network Description: Management on (2) 1Gb ports (bonded), Data/Replication on (2) 10Gb ports (bonded)
Write Protected: no
DNS Servers: 172.160.10.1
Port Sets: portSet1 portSet2
Management VIF: 172.160.20.1
---------------------Number of Networks: 2
Number of VLANs configured: 0 out of possible 128
---------------------Network: subnet1
---------------------IP Addresses: 192.168.20.60,192.168.20.61,192.168.20.62,192.168.20.63
Net Mask: 255.255.0.0
Domain Name:
Gateway:
Default Network: no
Net Usage: data

What is an appliance?

61

VLAN tag:
Port Set: portSet1 with these interfaces: eth5 eth7
Encryption Links:
Bonding Mode: 1 (Active Passive Bonding)
---------------------Network: subnet2
---------------------IP Addresses: 172.160.20.2,172.160.20.3
Net Mask: 255.255.224.0
Domain Name: mydomain.com
Gateway: 172.160.10.2
Default Network: yes
Net Usage: mgmt
VLAN tag:
Port Set: portSet2 with these interfaces: eth0 eth2
Encryption Links:
Bonding Mode: 1 (Active Passive Bonding)

Status tab

The top half of the Status tab contains information about replication throughput and active sessions.

Replication Throughput Totals: These tables show an average throughput over a period time,
so they will not produce accurate data right away.

Active Sessions: This identifies the number of source and target jobs that are running, and the
number of source appliances that are connected. This information is useful when monitoring
performance.

The bottom half of the Status tab contains a list of Active Jobs. Click and highlight any of the status
details to display more information about the job.

Partner Appliances (Replication)


The Partner Appliances tab displays the replication status of all Target and Source HP StoreOnce
Backup systems configured for use with this HP StoreOnce Backup system.

62

Replication functions

There are three tabs:

Target Appliances tab (page 63)

Source Appliances tab (page 65)

Source Appliance permissions (page 66)

The bottom half of the page displays information about any blackout windows that apply to the
selected appliance.

Target Appliances tab


This tab allows you to view the details of all target appliances. Users with an Admin login can use
the tab to:

To add a target appliance (administrators only) (page 64)

To edit or remove a Target Appliance (administrators only) (page 65)

Run Traceroute (page 65)

NOTE: Although administrators can add Target Appliances on this page, it is not necessary to
do so before mapping configurations because this option is also available when running the
Replication wizard.

Summary appliance details and target appliance parameters


The following status details are shown for both Target and Source appliances.
Table 14 Summary Appliance details
Appliance Name

The name of the appliance.

Appliance Status

The health of the appliance; this shows you whether the appliance is running or not.

Appliance Address

The IP address of the appliance.

Serial Number

The serial number of the appliance.

Free Space

The amount of free space on the appliance.

Online

Whether the appliance is online or not.

Protocol Version

The protocol of the appliance software.


Partner Appliances (Replication)

63

Click on an appliance to view more detailed status information in the bottom half of the screen,
as described in the following table.
Table 15 Target appliance parameters
Target Appliance tab (some fields are editable).
Appliance Name

The name that is used to identify the Target Appliance. You specify it on the Local Appliance
tab of the partner appliance.

Product Class

The product class of the appliance, such as HP 6500 or HP 4700.

Appliance Address

The IP address of the Target Appliance. You specify it when you add the Target Appliance
and can edit it later.

Serial Number

The serial number of the Target Appliance; it cannot be edited.

Command Protocol Port


Number

The port number that will be used for command protocol.

Data Protocol Port


Number

The port number that will be used for data protocol.

Available

Indicates whether the Target Appliance is available or not.

Replication Protocol

Identifies the replication protocol in use.

User Data Stored

The amount of user data stored on the Target Appliance.

Capacity

Shows the capacity of the Target Appliance.

Free Space

Shows the amount of free space on the Target Appliance.

Software Version

Shows the software version of the Target Appliance.

System Time

Shows the current system time.

Blackout Window Active Shows whether a blackout window is currently active or not. This means that no replication
will occur.
Blackout Windows

Any blackout windows that have been specified will be reflected in this weekly calendar.
During these times, the selected Target Appliance is not available for replication.
Administrators may edit and delete blackout windows from here or from the Local Settings
tab.

To add a target appliance (administrators only)


1.

Click Add Target Appliance.


Figure 8 Create new target appliance

2.

64

Enter the Target Appliance Address.

Replication functions

NOTE: If the Target Appliance is on an HP 6500 or B6200 Backup system, enter the Data
VIF IP address of the required Service Set. See How do I identify the IP address of a service
set? (page 61).
3.

4.

The default values for the Command and Data Protocol Port Numbers cannot be changed. If
replication needs to take place through a firewall, the network administrator must open (TCP)
ports 9387 (Command Protocol) and 9388 (Data Protocol).
Click Add Target Appliance.

To edit or remove a Target Appliance (administrators only)

Select the appliance and click Edit to edit the Appliance Name, IP address, and protocol port
details of the target appliance.

Select the appliance and click Delete to remove an appliance from the list of Target Appliances
available to that source.

Run Traceroute
Click Run Traceroute to verify the local appliance can communicate with the target appliance and
identify the number of hops and latency in the routing.

Source Appliances tab


This tab displays the details of all source appliances.
If the HP StoreOnce Backup system also has Replication Target libraries, there may be multiple
Source Appliances.
NOTE: Source Appliances are appliances that have added the local appliance or Service Set
as a Target Appliance. Only Source Appliances currently connected to the Target Appliance are
listed.
The Source Appliances tab is not editable.
Table 16 Source appliance parameters
Source Appliance tab (no fields are editable).
Appliance Name

The name of the Source Appliance.

Product Class

The product class of the appliance, such as HP B6200 or HP 4430.

Appliance Address

The IP address of the Source Appliance.

Serial Number

The serial number of the Source Appliance.

Available

Indicates whether the Source Appliance is available or not.

User Data Stored

The amount of data stored on the Source Appliance.

Capacity

Shows the capacity of the Source Appliance.

Free Space

Shows the amount of free space on the Source Appliance.

Software Version

Shows the software version of the Source Appliance.

System Time

The day of the week and local time (in 24 hour time) of the system. The system time is set
using the CLI time commands; see the HP StoreOnce Backup System CLI Reference Guide
for details.

Blackout Windows

Any blackout windows that have been specified will be reflected in this weekly calendar.
During these times, the selected Source Appliance is not available for replication.

Throttling (Kbps)

The throttling (bandwidth limiting) setting. See Bandwidth Limiting tab (page 69) for details.

Partner Appliances (Replication)

65

Source Appliance Permissions tab


Source Appliance Permissions are disabled by default. In this state, there is no control over mapping
between share and library devices on the Target and the Source Appliances.
This tab contains an Enabled check box that, when selected, allows administrators to lock the ability
to create share and library mappings. When the Replication wizard is run and mappings are
configured, the Target will only have access to a list of sources that are allowed to replicate to it.
The tab also incorporates a wizard that becomes active when an administrator adds a new source
appliance to list, as described in the procedure below.

To configure access permissions to source appliances (administrators only)


1.
2.

Click Edit and check the Enabled box.


Click Update.
A wildcard entry in the Source Appliances list allows configuration of permissions across all
source appliances. However, this does not set permissions for individual appliances.

66

Replication functions

Table 17 Source Appliances parameters


Serial Number

The serial number for the required Service Set. This information can be found on the
top-level HP StoreOnce page.

Appliance Name

The name of the appliance for which you have specified the serial number and cannot
be altered.

Appliance Status

The status of the appliance for which you have specified the serial number and cannot
be altered.

Appliance Address

The address of the appliance for which you have specified the serial number and
cannot be altered.

Configured Mappings

Indicates whether any mappings have been configured on the source appliance. This
is important because any mappings that already exist will be retained regardless of
any access permissions you subsequently set up for libraries and shares on that
appliance.

3.

Click Add. A wizard prompts the necessary steps to add a new source appliance to the list.
Provide the serial number of the appliance and specify initial access permissions for all libraries
and all shares on that appliance.

4.

Once the appliance is added to the list of Source Appliances, permissions can be configured
for it.

To configure permissions (administrators only)


1.
2.

3.

Select the source appliance in the list. There are two tabs; one for Libraries, and one for
Shares.
Click Edit. Check the Access box for those shares and libraries to which access should be
granted. These are the shares and libraries that will be displayed when the mapping
configuration step is run in the Replication wizard. It will not be possible to create a new share
or library from the wizard.
Click Update to apply the permissions.

Local Settings (Replication) tab


This tab contains three additional tabs that show the settings for the local HP StoreOnce Backup
system:

General Settings tab (page 68)

Bandwidth Limiting tab (page 69)

Blackout Windows tab (page 70)


Local Settings (Replication) tab

67

General settings tab


Users with an Admin login may edit and maintain these settings. Other users may only view them.
1. Select the General Settings tab.

2.
3.

Click Edit to make the fields editable. See Table 18.


Click Apply to apply the settings.

Table 18 General Settings (Replication)


Appliance

The name of the appliance, its current status, and the product class. You can only edit the
appliance name. The default name is the network host name of the appliance (as configured
at installation). You can change this to something more user friendly and easier to identify
the appliance on the Management Console of the local and partner appliances. The name
can be anything meaningful to the user, such as the geographical location of the appliance.
The Appliance Supported Protocol Version shows which versions of replication protocol are
supported, so in the unlikely event of incompatible versions it will be visible to the user.
Replication auto negotiates to the lowest supported protocol on either end.

Maximum Jobs

The maximum number of source and target jobs that can run concurrently. If running backups
at the same time as replication, the default value of target jobs can be reduced to avoid
using too much WAN bandwidth and overloading the target appliance and reserve appliance
performance.

Synchronization Progress An event is generated each time a mapping goes out of sync and goes back into sync. This
Logging
field applies to periodic sync progress updates while the mapping remains out of sync
resulting in emails (if emails are configured) but not SNMP traps. Use these fields to enable
progress logging for Library and Share synchronization and to specify the logging interval.
While the library or share is out of sync, emails are sent periodically indicating how many
slots or entries are still out of sync. This information is also logged to the user Event Log. One
email is sent for each log entry made for each library or share that is out of sync.
Out of Sync Notification Use these fields to specify the amount of time a mapping needs to be out of sync before a
Settings
sync issue is shown in the Issue tab. When an event is generated it results in an entry in the
user Event Log and an email and/or an SNMP trap if the appliance is configured to send
these. These notifications are in addition to a standard notification email sent whenever a
mapping first becomes unsynchronized and another when synchronization is achieved.
Configure Replication
Ports

68

Replication functions

Replication ports should only be changed if replication is blocked by a router on the WAN.
The ports must be the same on both source and target appliances. If in doubt, do NOT
change the port configuration.

IMPORTANT: If replication takes place through a firewall, the network administrator must open
(TCP) ports 9387 (Command protocol) and 9388 (Data protocol) to allow the replication traffic
to pass to and from the HP StoreOnce Backup systems.

Bandwidth Limiting tab


This tab allows users with an Admin login to apply a general bandwidth setting and configure
bandwidth limiting windows.
Bandwidth limiting can be used to avoid saturating the WAN with low bandwidth replication to
free up bandwidth for other processes and applications. A minimum of 2Mb/s per concurrent job
is recommended. At least 512Kbps per concurrent job is required for reliable operation. These
limits apply to all outbound replication jobs from this local appliance.
1. Display the Bandwidth Limiting tab.

2.

Check the General Limit Enabled box. Determine the recommended general bandwidth limit,
which is a simple calculation of:
(Max WAN Speed) x (Max Desired WAN Usage%).
A Bandwidth Limit Calculator is provided on this tab to work out limit values.

3.

Click Edit to edit the Bandwidth Limiting Windows.


Configure up to two windows for each day. Use the spinners to select the Start Of Restriction
and End Of Restriction times. Enter the appropriate Bandwidth Limit in each required window.
(If you use the Bandwidth Limit Calculator, enter the value from the Recommended Limit field.)
Check the appropriate Apply First/Second Restriction check boxes. This ensures the specified
times are enabled. If it is not checked, the times are ignored.
NOTE: All settings are applied to the HP StoreOnce Backup system, not for individual jobs.
The Bandwidth Limit windows override the General Limit when the time specified for the
window is active. Outside of Bandwidth Limit windows the General Limit applies.
Local Settings (Replication) tab

69

4.

Click Apply.

Blackout Windows tab


This option allows users with an Admin login to specify times when replication should not occur,
for example during planned maintenance or heavy network traffic. You can configure multiple
blackout windows.
NOTE: This setting relates to the local appliance in its role as a source or target device. No
replication jobs will start if the Source or Target Appliance for a mapping is in blackout, and any
running jobs for the mapping will be paused.
1.

Select the Blackout Windows tab.

2.
3.
4.
5.
6.

Click Edit.
Check the box next to the required day of the week.
The time boxes become editable. Use the spinner menus to select the appropriate hours.
Set up as many blackout windows as required.
Verify the Apply First Time Restriction box is checked. This ensures the specified times are
enabled. If not checked, the times are ignored.
To enable a second blackout window, ensure the Apply Second Time Restriction box is checked.
The second blackout window for each day must occur after the first blackout window for that
day.
Click Apply. On the Appliance tab, the calendar for the Source and Target Appliances reflects
the changes.

7.

8.

Pause replication jobs


The Pause Replication Jobs button on the Blackout Windows tab places all replication jobs on hold
immediately. Click a second time to resume replication jobs.

Event History (Replication) tab


This page shows the log of all completed replication events on the appliance.

70

Replication functions

This page presents a time and date stamped list of significant replication events with severity status
and associated messages. It also displays source and target details for the replication event. The
most recent information is at the top of the list.

Select an event in the list to view its details below.

The Clear Event History button may be used to clear the list.

The History will be maintained if the HP StoreOnce Backup system is power cycled.

Searching the event history


Click + Show Search Box to display a Filter field and two drop-down menus. Use the right-hand
drop-down menu to filter for Severity, for example, to display all Error messages. Use the middle
drop-down menu to select a column (or All) and then type a search string into the Filter box.

VT Mappings (Replication)
This page displays details of all replication mappings between source and target libraries. Admin
users may use the two wizards on this page to configure replication mappings and recover mappings
after a disaster. (NAS share mappings are managed on a separate page.)

VT Mappings (Replication)

71

Use this page to:

View source and target library mappings (all users), see Source and target library
mappings (page 72).
Admin users may also remove slot mappings and edit slot mappings.

Run the Replication Wizard to create new mappings (Admin users only), see Running the
replication wizard (virtual tape devices) (page 74).

Run the Recovery Wizard to restore mappings (Admin users only), see Recovering a source
appliance, VTL devices (page 77).

NOTE: Only administrators can manage mappings. You can only map and replicate libraries
of the same version.

NOTE: The above example shows the page layout when mappings were created and a Replication
Source or a Replication Target library was selected. If a non-replicating library is selected, no
mappings are configured and the screen displays the Replication and Recovery Wizards.

Source and target library mappings


The top part of the VT Mappings page contains a list of all available local libraries. Local libraries
are the libraries configured on this HP StoreOnce Backup system.

72

Non-replicating: a library on this HP StoreOnce Backup system with slots not yet mapped for
replication. Replication and Recovery Wizards are available only with non-replicating libraries.

Replication Source: a library on this HP StoreOnce Backup system with cartridges mapped for
replication. You do not have to map all cartridges in a Replication-Source Library, and the
Replication-Target Library need not contain the same number of cartridges as the
Replication-Source Library.

Replication Target: a library on this HP StoreOnce Backup system with slots that hold cartridges
replicated from a Replication-Source library. The option is available to recover individual
cartridges from Replication-Target libraries.

Replication functions

NOTE: When selecting a non-replicating library, you can run the Replication or Recovering
wizard.

Use the Replication wizard to create slot mappings for the non-replicating library to make the
library a Source library. See Running the replication wizard (virtual tape devices) for more
information.

Use the Recovery wizard to recover cartridges from a Target Library. See Recovering a source
appliance, VTL devices for more information.

Table 19 Replication library parameters


Name

The name of the library, defined when the library device was created.

Replication Role

The role, which may be Non-replicating, Replication-Source, or


Replication-Target. All library devices are initially Non-replicating until slots
have been configured using this page.

Status

The status of the local library (such as online).

User Data Stored

The amount of user data stored.

Size On Disk

The amount of space used on the disk.

Mapped/Total Slots

The number of slots that have been mapped out of the total number of slots
configured on the library device.

Device Type

The emulation type configured for that library.

Longest Time Out Of Sync

The longest time out of sync.

Library Version

The version number of the library.

Replication status

Replication status, which may be Synchronised, Synchronising, or Pending


Synchronisation.

Slot mappings
Select a local library to display slot mappings for that library.
Users with an Admin login may also remove a slot mapping by clicking the Remove button.
Table 20 Slot mapping parameters
Replication-Source or Replication-Target library selected
Slot Mapping Name

The slot mapping name. It is created when you run the wizard to define the
grouping of slots that you select.

Source/Target Appliance Name

The name of the Target Appliance to which cartridges will be replicated.

Source/Target Appliance Address

The IP address of the Target Appliance to which cartridges will be replicated.

Source/Target Appliance Online

Indicates whether a replication link is established with the partner appliance.

Source/Target Appliance Serial


Number

The serial number of the Target Appliance to which cartridges will be


replicated.

Source/Target Library Name

The name of the library to which cartridges will be replicated on the Target
Appliance.

Source/Target Library Status

The status of the partner library (such as online).

Time Out Of Sync

Time in hours that replication has been out of sync.

Blackout Window Active

Relates to the local appliance in its role as a source or target appliance. No


replication jobs will be started if the source or target appliance for a mapping
are in blackout, and any running jobs for the mapping will be paused.

Replication Status

Shows whether the mapping is synchronized or not.

VT Mappings (Replication)

73

Slot mapping details


The tabs at the bottom of this page show more detailed mapping information for the selected library
and slot mapping.

Mapping details tab


This tab details mapping details between source and target libraries. If a source library is selected,
it will indicate if Recovery is in process. If a target library is selected, it will indicate if the target
library is visible to the host. All other information is identical for both source and target libraries.
For example, use this tab to determine:

The number of mapped slots and replication status.

The average throughput of data.

NOTE: Multiple VTL Library sources can replicate into a single VTL Library target offering
consolidation benefits. This process is known as Fan-in.
Users with an Admin login may edit the Mapping Name on this tab.

Slot details
This tab displays details for each mapped slot in the selected slot mapping. It includes average
throughput data for each slot. When selecting a source library, users with an Admin login can:

Edit the Target Slot to which a Source Slot is mapped.

Enable the Recover First checkbox, which enables a user to request that a mapped slot be
recovered from Target to Source, if required (this is sometimes known as reverse replication).

Running the replication wizard (virtual tape devices)


When selecting a non-replicating library, you can run the Replication or Recovery Wizard.
The Replication Wizard is used to create new mappings between non-replicating libraries (which
become Replication Source Libraries) and either existing or new Target Libraries.
IMPORTANT: The Replication Wizard does not allow creation of an encrypted target library. To
replicate from an encrypted Source library, first create the Target library and enable encryption
so the Target library is also encrypted.
1.
2.
3.

4.

5.
74

Create a non-replicating library on the Source Appliance.


Create a backup rotation scheme and allow the first full backup to run.
Decide how to seed the first full backup on the Target Appliance. Are you seeding across the
WAN or can you colocate the Target Appliance on the same LAN as the Source Appliance?
See the HP StoreOnce Backup system Concepts and Configuration Guide for a more detailed
discussion about seeding.
Go to the ReplicationVT Mappings page and select a non-replicating library to be converted
to a Replication Source Library.

Click Start Replication Wizard. At the Welcome screen, click Next.

Replication functions

TIP: Click show/hide details box to check how many target appliances are permitted and
the number of target appliances currently configured.

6.

Select a Target Appliance from the list and click Next.


NOTE: To select an appliance not yet on the list, click Add Target Appliance. Enter the Target
Appliance IP Address or fully qualified domain name. The default values for the Command
and Data Protocol Port Numbers cannot be edited. (If replication takes place through a firewall,
the network administrator must open (TCP) ports 9387 (Command protocol) and 9388 (Data
protocol) to allow the replication traffic to pass to and from the HP StoreOnce Backup systems.)
Click Add Target Appliance.

See How do I identify the IP address of a service set? (page 61).


7.

The wizard then moves to the Select Target Library step. Select a library on the target appliance
and click Next.

VT Mappings (Replication)

75

NOTE: To create a new library on the target appliance, click Create New Target Library.
Configure details as done with creating a new library device.
When creating libraries on a target device it is possible to create libraries with 0 (zero) drives.
Attempting to create a library with more drives than those available on the target will fail with
a suggestion that there may be too many drives already in use on the target.
You cannot create a new target library if Source Appliance Permissions is enabled on the
selected target appliance. Instead, the library must first be created on the target before mapping
from the source.
The Replication Wizard does not allow creation of an encrypted target library. To replicate
from an encrypted Source library, first create the Target library and enable encryption so that
the Target library is also encrypted.

8.

76

At the Edit Slot Mapping step, enter a Slot Mapping Name. The slot number and barcodes of
all source cartridges are displayed. A new barcode is generated on the target library (these
barcodes will be overwritten with those of the source when replication starts). By default, all
slots on the Source are selected for mapping and mapped to available slots on the Target
library. To deselect cartridges from this slot mapping configuration, select Unmapped from
the Target Slot Name drop-down menu.

Replication functions

9.

Click Next to display a summary of the replication configuration that you have created.

10. Click Apply to create the slot mapping configuration. Click OK at the Wizard Complete
prompt.
Replication of cartridges will start as soon as the libraries have been synchronised. Look at
the Replication Status field on the Library Details section of the VT Mappings page. It changes
from Pending Synchronisation to Synchronising to Synchronized.
NOTE: If unable to colocate the Target Appliance on the same LAN as the Source Appliance
to improve replication performance, relocate the Target Appliance to the target site as soon
as the cartridges are synchronized.
NOTE: VTLs configured as non-deduplicating can replicate to both deduplicating and
non-deduplicating target libraries. For example, this can be useful to:

Replicate data that does not deduplicate, such as compressed files.

Replicate a copy of critical data needed for instant recovery.

Recovering a Source Appliance (Virtual Tape devices)


The Replication Recovery wizard allows Admin users to recover mapping configurations after a
disaster.
VT Mappings (Replication)

77

For example: the remote site has lost both the host servers and the StoreOnce system. New hardware
was purchased and installed, and the administrator now wants to recover data to the StoreOnce
Backup system and then restore to the host server. Before the failure, a mapping existed between
a Source Library on the remote site StoreOnce Backup system and a Target Library on the Data
Center StoreOnce Backup system. After the failure, the Source Library is missing but the mapping
may or may not still exist.
CAUTION: If you replace the disks in the source StoreOnce Backup system and keep the original
appliance, the source to target mapping will still exist on the repaired StoreOnce Backup system.
You MUST BREAK this mapping BEFORE carrying out recovery. If the mapping is left unbroken,
the now-blank Source Library (on the replacement disks) will overwrite the data on the Target
Library, effectively losing backup data on both Source and Target Libraries.
1.
2.

Create a new non-replicating library on the Source Appliance (either by running the Installation
wizard or by using the Devices page).
Go to the ReplicationVT Mappings page and select the new non-replicating library.

3.
4.

Click Start Recovery Wizard. At the Welcome screen, click Next.


At the Select Target Appliance Step, select Add the Target Appliance and provide the IP
address of the previous replication target device.

5.

Select the existing Target Library, or the non-replicating library that was the Target Library
before mapping was broken, from which slots should be recovered.
TIP: Use the Click to show/hide details box to view further information about configured
and maximum shares, libraries, and mappings.

78

Replication functions

6.

If the library is an existing Target Library, select the Slot Mapping that was configured and
click Next. If the mapping was broken and the source library reverted to non-replicating, you
can add a new slot mapping.

If the Target Library supports multiple library Fan In, the library may still be a Replication
Target if other mappings exist. Recover by adding the mapping back to map the unmapped
slots to the new Source Library.
7.

All slots in the Target Library are selected by default, but you can deselect any cartridges that
should not be recovered to the Source Library by checking the Pending One off Recovery box.

8.

Click Next to display the Summary page.

VT Mappings (Replication)

79

9. Click Apply to run reverse replication.


10. As soon as reverse replication completes for each slot, the data may be recovered to the host
using the original backup application. This can take time because ALL the data must reverse
replicate over the WAN link.
11. New backups can now run to the Source Appliance and replication will run normally without
further configuration.

NAS Mappings (Replication)


This page displays details of all replication mappings between source and target shares. Admin
users may use the two wizards on this page to configure replication mappings and recover mappings
after a disaster. (VT library mappings are managed on a separate page.)
Use this page to:

View source and target share mappings (all users). See Source and target share
details (page 81).
Admin users may also remove share mappings and edit share mappings.

Run the Replication Wizard to create new share mappings (Admin users only). See Running
the replication wizard (NAS) (page 82).

Run the Replication Recovery Wizard to recover share mappings. See Recovering a source
appliance (NAS shares) (page 86).

NOTE: Only administrators can manage mappings. You can only map and replicate deduplicating
shares and map shares of the same version.

80

Replication functions

NOTE: The above example shows the page layout when mappings were created and a Replication
Source or a Replication Target share is selected. If a non-replicating share is selected, no mappings
are configured and the screen displays the Replication and Recovery Wizards.

Source and target share details


The top half of the NAS Mappings page contains a list of all available NAS shares that were
configured on this HP StoreOnce Backup system.

Non-replicating: a share on this HP StoreOnce Backup system that has not yet been mapped
for replication. Replication and Recovering Wizards are available only with non-replicating
shares.

Replication Source: a share on this HP StoreOnce Backup system that has been mapped for
replication.

Replication Target: a share on this HP StoreOnce Backup system that has been replicated from
a Replication-Source share.

NOTE:

When selecting a non-replicating share, you can run the Replication or Recovery Wizard.

Use the Replication Wizard to create slot mappings for the non-replicating share; it becomes
a Source share. See Running the replication wizard (NAS) (page 82) for more information.

Use the Recovery Wizard to recover files from a Target share. See Recovering a source
appliance (NAS shares) (page 86) for more information.

Table 21 Local share parameters


Field

Description

Name

The name of the share, defined when the share was created.

Replication Role

The role, which may be Non-replicating, Replication Source, or Replication


Target. All shares are initially non-replicating until mappings have been
configured using this page.

Status

The status of the local share, such as Online.

User Data Stored

The amount of user data stored.

Size On Disk

The amount of space used on the disk.

Access Protocol

The access protocol that was configured when the NAS share was created:
CIFS or NFS.

Longest Time Out Of Sync

The longest time out of sync.

Share Version

The share version number.

Replication Status

Replication status, which may be Synchronised, Synchronising, or Pending


Synchronisation.

Share mappings
Select a local share to display its mapping.
Users with an Admin login may also remove a share mapping by clicking on the Remove button.
CAUTION: Do not delete a replication mapping while a backup or restore operation is in progress,
because the source device is temporarily taken offline and any backup or restore jobs will fail.

NAS Mappings (Replication)

81

Table 22 Share mapping parameters


Replication-Source or Replication-Target share selected
Mapping Name

The share mapping name. It is created when you run the wizard to create the
share mapping.

Source/Target Appliance Name

The name of the Target Appliance to which entries will be replicated.

Source/Target Appliance Address

The IP address of the Target Appliance to which entries will be replicated.

Source/Target Appliance Online

Indicates whether a replication link is established with the partner appliance


or not.

Source/Target Appliance Serial


Number

The serial number of the Target Appliance to which entries will be replicated.

Source/Target Share Name

The name of the share to which entries will be replicated on the Target
Appliance.

Source/Target Share Status

The status of the partner share, such as Online.

Blackout Window Active

Relates to the local appliance in its role as a source or target appliance. No


replication jobs will be started if the source or target appliance for a mapping
are in blackout, and any running jobs for the mapping will be paused.

Time Out Of Sync

Shows the amount of time in hours that replication has been out of sync.

Replication Status

Shows whether the mapping is synchronized.

Share mapping details


The two tabs at the bottom of this page show more detailed mapping information for the selected
share and share mapping.

Mapping Details tab


This tab details mapping details between source and target shares. If a source share is selected,
it will tell you whether Recovery is in process. All other information is identical for both source and
target shares. For example, use this tab to find out:

The status of mappings.

The average throughput of data.

Administrators may edit the Mapping Name on this tab.

File Details tab


This tab displays mapping details for each directory and files within it including average throughput
data for each file. You cannot edit any details on this tab, but you can click on any column heading
to sort by that column.

Running the replication wizard (NAS)


The Replication Wizard creates new mappings between non-replicating NAS shares (which become
Replication Source shares) and existing or new Target shares. (See Recovering a source appliance
(NAS shares) (page 86) for information about the Recovery wizard.)
NOTE: NAS replication is a 1:1 relationship from the source to the target. Fan-in, replicating
from multiple sources to a single target (available for VTL and Catalyst replication), is not available
with NAS replication.
1.
2.

82

Create a non-replicating share on the Source Appliance.


Allow the first full backup to run.

Replication functions

3.

Decide how to seed the first full backup on the Target Appliance. (See the HP StoreOnce
Backup system Concept Guide.)

If seeding across the WAN or can colocate the Target Appliance on the same LAN as
the Source Appliance, go to step 4.

If seeding using physical media:


1. Create the share on the Remote Site share.
2. Map to the NAS share on the Source Appliance and copy the files from the NAS
share to a USB disk.
3. Transport the USB disk to the replication target site.
4. Insert the USB disk into a host server on the same sub-net as the Target Appliance.
Map to the NAS Share on the Target Appliance and copy the files across from the
USB disk at the source site.

4.
5.

Go to the NAS Mappings page.


Select a non-replicating share to be converted to a Replication Source Share and click Start
Replication Wizard.

6.

Proceed to the Select Target Appliance step.


TIP: Click show/hide details box to check how many target appliances are permitted and
the number of target appliances that are currently configured.

7.

Select a Target Appliance from the list and click Next.

NAS Mappings (Replication)

83

NOTE: To select an appliance not yet on the list, click Add Target Appliance. Enter the Target
Appliance IP Address or fully qualified domain name. The default values for the Command
and Data Protocol Port Numbers may not be edited. (If replication needs to take place through
a firewall, the network administrator will need to open (TCP) ports 9387 (Command protocol)
and 9388 (Data protocol) to allow the replication traffic to pass to and from the HP StoreOnce
Backup systems.) Click Add Target Appliance.
See also How do I identify the IP address of a service set? (page 61).

8.

84

The wizard then moves to the Select Target Share step. Select a share on the target appliance
and click Next.

Replication functions

NOTE: To create a new share on the target appliance, click Create New Target Share. Set
up the details as you would normally do when creating a new share. You cannot create a
new target share if the appliance to be used as the target has Replication Source Permissions
enabled.

When creating a new share, a warning indicates that it will take a few seconds for the new
share to come online. Click OK.
NOTE: The share version of the source and target NAS shares must be the same. You can
change a share from version 1 to version 2, but you cannot change from version 2 to version
1. In addition, you cannot change from version 1 to version 2 if replication mapping is in
place; you must first remove the replication mapping, ensure both the source and target devices
are on StoreOnce software version 3.11.00 or higher (upgrade if necessary), change the
source and target shares to version 2, and then reapply the replication mapping.
9.

Give the Share Mapping a name and click Next.

NAS Mappings (Replication)

85

10. The Summary screen is displayed. Click Apply to create the share mapping configuration.
Replication of files will start immediately.

NOTE: If you can colocate the Target Appliance on the same LAN as the Source Appliance
to improve replication performance, relocate the Target Appliance to the target site as soon
as the files are synchronized.

Recovering a Source Appliance (NAS shares)


There are two ways of recovering NAS shares mappings after a disaster.

Reverse replication using the wizard (page 86)

Promotion of Target share over the WAN (page 89)

IMPORTANT: If you replace the disks in the source StoreOnce Backup system and keep the
original appliance, the source to target mapping will still exist on the repaired StoreOnce Backup
system. You MUST BREAK this mapping BEFORE carrying out recovery. If the mapping is left
unbroken, the now blank Source Share (on the replacement disks) will overwrite the data on the
Target Share, effectively losing backup data on both Source and Target Shares.

Reverse replication using the wizard


IMPORTANT: If you replace the disks in the source StoreOnce Backup system and keep the
original appliance, the source to target mapping will still exist on the repaired StoreOnce Backup
system. You MUST BREAK this mapping BEFORE carrying out recovery. If the mapping is left
unbroken, the now blank Source Share (on the replacement disks) will overwrite the data on the
Target Share, effectively lose backup data on both Source and Target Shares.
In this example, the remote site lost both the host servers and the StoreOnce Backup system. New
hardware was purchased and installed, and the administrator must recover data to the StoreOnce
Backup system and restore to the host server. Before the failure, a mapping existed between a
Source Share on the remote site StoreOnce Backup system and a Target Share on the Data Center
StoreOnce Backup system. After the failure, the Source Share is missing; the mapping may or may
not still exist.
1. Create a new non-replicating share on the Source Appliance (using the Create button on the
NAS Shares page).

86

Replication functions

2.

Reverse seed the first full restore. The simplest way to do this is to use a USB disk, as described
below. It is also possible to recover across the WAN, but this may place an unacceptable
load on bandwidth or time availability.
It is possible to reverse seed the first full restore using a USB disk, as follows:

Map from the host at the target site to the NAS share on the HP StoreOnce Backup system
and copy the share to a USB disk attached to the host.

Transport the media to the Replication Source site and attach it to a host.

Map from a host at the source site to the new share on the Replication Source and copy
across the data from the USB disk before running the Recovery Wizard.

3.
4.

Go to the ReplicationNAS Mappings page and select the new non-replicating share.
Click Start Recovery Wizard.

5.

At the Select Target Appliance step, select Add Target Appliance and provide the IP address
of the previous replication target device.

6.

Select the existing Target. This is the Target NAS share from which files should be recovered.
Click Next.

NAS Mappings (Replication)

87

NOTE: If the mapping has been broken, an entry will indicate non-replicating share (instead
of Replication Target).

88

7.

At the Edit Share Mapping step, either adopt the mapping that had been configured or create
a new mapping and click Next.

8.

The Summary screen is displayed. Click Adopt to run reverse replication.

Replication functions

9.

As soon as reverse replication completes, the data may be recovered to the host using the
original backup application.
10. New backups can now run to the Source Appliance and replication will run normally without
further configuration.

Promoting a Target Share over the WAN using NAS


In this example, the remote source site lost both the host servers and the StoreOnce system. New
server hardware was purchased and installed, and the administrator must recover data to the
server. The administrator has not installed a new StoreOnce Backup system and is going to recover
data directly to the server from the Data Center StoreOnce appliance over the WAN (which will
take a long time).
NOTE: The procedure described below retains the ability to back up to the Target Share. If this
is not required, an easier solution may be to recover data from the Target Share, which is read-only.
NOTE: Keep in mind that recovering high volumes of data by this method (over the WAN) will
take a considerable amount of time. Recovering data at the data centre is much faster and once
recovered it can be transported to the remote site.
Before the failure, a mapping existed between a Source Share on the remote site StoreOnce Backup
system and a Target Share on the Data Center StoreOnce Backup system. After the failure, the
mapping still exists but the Source Share is missing. The Target Share on the Data Center StoreOnce
Backup system is still in Target Share mode, it has not had its mappings removed.
1. On the Target Appliance in the Data Center, go to the ReplicationNAS Mappings page,
select the Target Share, and remove the mapping between it and the lost Source Share.
2. The Target Share becomes a non-replicating share.
3. Make sure the backup application is targeting the newly non-replicating share at the data
centre and recover the data using the backup application at the data center.
4. At this point there is no HP StoreOnce Source Appliance at the remote site. If one is installed
at a later date, reverse recover the data and configure replication as described in Reverse
replication using the wizard (page 86).

NAS Mappings (Replication)

89

6 HP StoreOnce Catalyst functions


The following StoreOnce Catalyst functions are available:

Viewing and managing StoreOnce Catalyst settings, StoreOnce Catalyst (page 91)

Viewing and managing Catalyst stores, Catalyst Stores (page 97)

For general information about StoreOnce Catalyst, see What is HP StoreOnce Catalyst (page 90).
NOTE: With the current version of the software there are no equivalent CLI commands available
for the tasks described in this section.
IMPORTANT: If Catalyst operations pass through a firewall, the network administrator must open
(TCP) ports 9387 (Command protocol) and 9388 (Data protocol) to allow the Catalyst traffic to
pass to and from the HP StoreOnce Backup systems.

Licensing requirements
OST/Catalyst devices require a license to be used at both source and target but do NOT require
an additional replication license. To use the security features Data at Rest Encryption or Secure
Erase, you must apply a Security license.

OST plug-in
For supported Symantec Netbackup and Backup Exec backup products, a free plug-in application
is required on each backup application media server that will use the Catalyst functionality. This
can be downloaded from https://www.software.hp.com/kiosk. The plug-in required is different
for Netbackup and Backup Exec.
Login credentials are:
User Name: STOREONCE_KIOSK
Password: STOREONCEAPPS

What is HP StoreOnce Catalyst?


HP StoreOnce Catalyst is a StoreOnce function that allows:

Backup applications to back up data to a target store on the HP StoreOnce Backup system.
Deduplication may occur on the media server or on the HP StoreOnce Backup system.

Backup applications to copy jobs between HP StoreOnce Backup systems. All configuration
is carried out from the backup application, which makes this an attractive alternative to using
the replication function on the HP StoreOnce Backup system.

This function requires a backup application that supports HP StoreOnce Catalyst. The HP OST
plugins should also be installed on any Media Servers that will be transferring data to the StoreOnce
Backup system. Refer to http://www.hp.com/go/ebs for up-to-date details on supported
applications.
IMPORTANT: Much of the information displayed on the HP StoreOnce Catalyst pages is taken
directly from the backup application. It is strongly recommended to give jobs and media server
groupings names on the backup application that will be meaningful when displayed on the
StoreOnce Catalyst pages.

90

HP StoreOnce Catalyst functions

Benefits of HP StoreOnce Catalyst

The backup application is in full control of data for the full lifecycle of the backup data.

The backup application has full visibility of all items and jobs on the HP StoreOnce Backup
system.

Deduplication can occur on either the media server or HP StoreOnce Backup system, which
ensures efficient use of the available bandwidth.

There is no limiting geometry, such as cartridges for VTL libraries.

There is no enforced limit on the number of items within a store.

Copy jobs are instigated from the application and have none of the complexities of replication
mapping.

Space reclamation is much more automated and easier to implement if catalyst devices types
are used.

StoreOnce Catalyst terminology

StoreOnce Catalyst: the name of the StoreOnce function.

StoreOnce Catalyst stores: the targets/device types in which backups are stored on the HP
StoreOnce Backup system.

StoreOnce Catalyst items: the items stored in the StoreOnce Catalyst stores on the HP StoreOnce
Backup system.

StoreOnce Catalyst clients: the generic term for applications that connect using the StoreOnce
Catalyst interface.

Data jobs: any backup or restore job.

StoreOnce Catalyst Optimized Backups: one of the main advantages of HP StoreOnce Catalyst
is that deduplication may occur on either the media server or the HP StoreOnce Backup system.
If deduplication occurs on the media server, only unique data is sent to the HP StoreOnce
Backup system and a low bandwidth network link is adequate. If the media server sends all
the data and deduplication is carried out on the HP StoreOnce Backup system, a high
bandwidth network link is required. It is often faster to deduplicate on the media server due
to the combined CPU power of multiple media servers and reduced network traffic. However,
actual performance varies depending upon the data and disk I/O speeds.

Copy jobs: allow backup applications to create true copies of the data and not mirror images.
The backup application specifies the store on the source StoreOnce Backup system for the
outbound copy job and a target store on the destination StoreOnce Backup system for the
inbound copy job. Once copied, the two versions are independent of each other; on either
the source or destination StoreOnce Backup system data may subsequently be deleted, moved,
or added to, as required, from the backup application.

StoreOnce Catalyst Optimized Copy: all copy jobs are optimized. This means that the copy
job is completed in a bandwidth-efficient manner. The two stores negotiate so that only unique
data is transferred.

StoreOnce Catalyst page


This page has a number of tabs that provide access to the following StoreOnce Catalyst functions:

StoreOnce Catalyst status tab (page 92)

StoreOnce Catalyst settings tab (page 93)

StoreOnce Catalyst clients tab (page 94)

StoreOnce Catalyst terminology

91

StoreOnce Catalyst blackout windows tab (page 95)

StoreOnce Catalyst bandwidth limiting windows tab (page 96)

Select StoreOnce Catalyst from the Navigator to display the StoreOnce Catalyst page and associated
tabs.
NOTE: Click + to expand the StoreOnce Catalyst topic in the Navigator and access the Catalyst
Stores topic.

StoreOnce Catalyst Status tab


The Status tab displays details about:

StoreOnce Catalyst Status and Protocol Versions

StoreOnce Catalyst Copy and Data Job Throughput Totals

Active Sessions

Details refresh every 10 seconds, so this information provides a useful overview of Catalyst activity
on the StoreOnce Backup system. The data displayed on this status page is generally for information
purposes only; do not make inferences based on the values shown.

Table 23 Throughput totals and active sessions


Field

Description

StoreOnce Catalyst
Copy and Data Job
Throughput Totals
(recent averages)

The left-hand column shows throughput averages for Catalyst Copy and Data Jobs.

Active Sessions

The right-hand column shows the number of jobs of each type that are running. See StoreOnce
key parameters (page 183) for more information about the maximum number of different job
types.

Bandwidth indicates the actual physical network bandwidth being used. Throughput indicates
the perceived or logical network bandwidth used (it includes the efficiency achieved through
deduplication). These are aggregate numbers (). The throughput numbers should correlate with
those shown on the graphs on the Activity page.

Data Jobs Running shows the number of backup and restore jobs that are running on the
appliance.
Outbound Copy Jobs Running shows the number of copy jobs running to another appliance.
Inbound Copy Jobs Running shows the number of copy jobs coming in from another appliance.

More about Job types


Different backup applications can use different terminology for data transfers. From a Catalyst
perspective, if data is being moved between the HP StoreOnce Backup system and a media or
application server, this is a data job. If the transfer is between two HP StoreOnce Backup systems,
this is a Catalyst Copy job. For Copy jobs, the HP StoreOnce Backup system is responsible for all
data movement (although the process is initiated by the backup application software). For data
jobs the backup application is responsible for the data movement.

92

HP StoreOnce Catalyst functions

If the copy job numbers are high (close to the maximum), no user action is required. Copy activities
happen under the control of the StoreOnce Backup system and it will optimize the queuing and
running of jobs based on the resources available. If the Data job count starts getting high, the HP
StoreOnce Backup system is being loaded quite heavily. You may see jobs failing to start or running
slowly (although the aggregate performance across the many jobs should still be high) due to
insufficient resources being available.
NOTE: The maximum data jobs value is not guaranteed in all cases. In some situations, such as
when heavily loaded, the actual maximum may be less (based on resources available to the box
at that time).

StoreOnce Catalyst Settings tab


The StoreOnce Catalyst Settings tab is used to view the settings that apply to Catalyst functions
and jobs for all nodes on the HP StoreOnce Backup system. Users with an Admin login may also
edit these settings.
IMPORTANT: First enable Client Access Permission Checking on this page to assign permissions
when subsequently configuring clients and stores. (If you do not set permissions, all clients can
access all stores.) Client access is also enabled in the ISV backup software.

To edit settings (administrators only)


1.
2.

Click Edit.
Amend fields as required and click Update.

Table 24 StoreOnce Catalyst Settings fields


Field

Description

Client Access Permission Checking

When enabled, the Clients tab is active and the Permissions tab on the Stores
page is active. These tabs enable control over which clients (backup
applications) can access which stores on the StoreOnce Backup system. If you
do not set permissions, all clients will be able to access all stores.

Maximum Concurrent Outbound Copy The maximum number of outbound copy jobs that can be processed
Jobs
concurrently. Copy jobs are placed in a queue and processed as soon as
volume of jobs and any configured blackout windows or bandwidth limiting
allow. The backup application polls the HP StoreOnce Backup system to identify
when copy jobs are complete. It is recommended to limit the maximum number
of concurrent outbound copy jobs to 1 per 512 kbps of available bandwidth.
Maximum Concurrent Data and
Inbound Copy Jobs

The maximum number of data and inbound copy jobs that can be processed
concurrently. Blackout windows and bandwidth limiting do not apply to these
jobs.

Command Protocol Port Number

This defaults to 9387 and cannot be edited.

Data Protocol Port Number

This defaults to 9388 and cannot be edited.

StoreOnce Catalyst page

93

IMPORTANT: If Catalyst operations pass through a firewall, the network administrator must open
(TCP) ports 9387 (Command protocol) and 9388 (Data protocol) to allow the Catalyst traffic to
pass to and from the HP StoreOnce Backup systems.

StoreOnce Catalyst Clients tab


This tab is only active if the Client Access Permission Checking box on the Settings tab is enabled.
It allows setting up a list of clients (backup applications) that will be displayed on the Permissions
tab to restrict client access to a store.
NOTE: The client backup application must first be configured with a client identifier before you
can add details to this tab. See the client backup application documentation for more information
about configuring identifiers.

To add a client (administrators only)


1.
2.

Click Add.
Enter the name of the client and a description.
NOTE: The client application must be configured with a client identifier, such as
MediaServer1. This identifier is entered in the Client field. Note that no spaces are allowed
in the Client field.

3.

Check the features that you desire (if they are supported by the client application):

Enter a password and confirm the password.

Check Allow Store Creation.

Check Manage Server Properties.

Check Manage Client Permissions.

NOTE:
4.

Only enable features on the Clients tab that are supported by your client application.

Click Update.

Table 25 StoreOnce Catalyst Clients fields

94

Field

Description

Client

The client identifier is a user-defined string set through the backup application
software which can be used on the HP StoreOnce Backup system to identify a
client. For example, there may be multiple media servers sharing the same ID;

HP StoreOnce Catalyst functions

Table 25 StoreOnce Catalyst Clients fields (continued)


Field

Description
so, the identifier is not a client machine name or a name generated by the
software. Best practice is to ensure that the name created on the backup
application is meaningful for use in searches on the StoreOnce Backup system.

Description

This is a description that can be included on the StoreOnce Backup system


when the administrator adds a client.

Password

If the client backup application supports this, you can provide a client password
(client passwords are optional and can also be left blank). Once set, any client
that connects will need to supply the password along with their client id. Refer
to your client application's documentation for further details.

Allow Store Creation

If the client application supports it, you may also enable clients to create stores
remotely from this tab. Refer to your client application's documentation for
further details.

Manage Server Properties

If the client backup application supports this, you can manage the server from
the client backup application rather than the HP StoreOnce Backup system.
When enabled, four settings can be managed through the backup application:
Blackout Windows, Throttling Windows, Max number of Data jobs, and Max
number of Copy Jobs. Refer to your client application's documentation for
further details.

Manage Client Permissions

If the backup application supports this, you can remotely manage which Client
IDs exist in the system and which Client IDs are able to access which stores.
Only enable this if the backup software supports this feature. Refer to your client
application's documentation for further details.
WARNING! When enabled, this feature allows anyone with access to the
backup application the ability to change the Client ID settings, thereby giving
users on one system control over and full access to all backup targets.
NOTE: A Client ID must be defined from the GUI and then enabled for this
feature before a backup application using that Client ID can connect to the
StoreOnce appliance and further manipulate data for other Client IDs.

StoreOnce Catalyst Blackout Windows tab


The fields at the top of this tab show the System Time and whether a Blackout Window is currently
active or not. The information below displays the start and stop times of any blackout windows
that have been configured for outbound copy jobs.
Users with an Admin login may specify times when outbound copy jobs should not occur, for
example during planned maintenance or heavy network traffic. Multiple blackout windows may
be configured.
Blackout windows override any attempts by ISV software to perform Catalyst Copies. ISV software
will retry continually until a blackout window is finished.
NOTE: Blackout windows are available on most StoreOnce functions to ensure all StoreOnce
services run efficiently and do not compete for resources. For example, if running backup, restore,
replication, and Catalyst Store operations with no break (24 hours a day), housekeeping cannot
complete and performance will suffer. This is a complex subject; see also HP StoreOnce Backup
system Concepts and Configuration Guidelines.

StoreOnce Catalyst page

95

To edit StoreOnce Catalyst blackout windows (administrators only)


1.

Select the Blackout Windows tab.

2.
3.
4.
5.
6.

Click Edit.
Check the box next to the required day of the week.
The time boxes become editable. Use the spinner menus to select the appropriate hours.
Set up as many blackout windows, as required.
Make sure the Apply First Time Restriction box is checked. This ensures the times that have
been specified are enabled. If it is not checked, the times are ignored.
To enable a second blackout window, make sure the Apply Second Time Restriction box is
checked. The second blackout window for each day must occur after the first blackout window
for that day.
Click Apply.

7.

8.

To pause copy jobs (administrators only)


The Pause Copy Jobs button on the Blackout Windows tab places all outbound copy jobs on hold
immediately. Click Pause Copy Jobs a second time to resume outbound copy jobs.

StoreOnce Catalyst Bandwidth Limiting Windows tab


There are four sections to this tab, all of which relate to bandwidth limiting on outbound copy jobs.

Status: details the current bandwidth limit, if any.

General bandwidth limit: administrator users may enable and apply a general bandwidth
limit. This is a simple calculation of:
(Max WAN Speed) x (Max Desired WAN Usage%).

Bandwidth limit calculator: provided to help work out limit values for the general bandwidth
limit and the bandwidth limiting windows.

Bandwidth limiting windows: administrator users may specify certain times when different
bandwidth limits may apply. Any bandwidth limit entered will overwrite the general bandwidth
limit.

Bandwidth limiting can be used to avoid saturating the WAN to free up bandwidth for other
processes and applications. A minimum of 2Mbps per concurrent job is recommended. At least
512Kbps per concurrent job is required for reliable operation. These limits apply to all outbound
copy jobs from this local appliance.

96

HP StoreOnce Catalyst functions

To edit bandwidth limiting (administrators only)


1.

Display the Bandwidth Limiting Windows tab.

2.

Check the General Limiting Enabled box and determine the recommended general bandwidth
limit, which is a simple calculation of:
(Max WAN Speed) x (Max Desired WAN Usage%).
Use the bandwidth limit calculator provided on this page to work out limit values, if required.

3.

Click Edit to edit the Bandwidth Limiting Windows.


Configure up to two windows for each day.
Verify the appropriate Apply First/Second Restriction check boxes are checked. This ensures
the specified times are enabled. If not checked, the times are ignored. Then manually enter
the required Bandwidth Limit in each required window.
Use the bandwidth limit calculator provided on this page to work out limit values, if required.
NOTE: All settings are applied to the HP StoreOnce Backup system and not for individual
jobs. The Bandwidth Limit windows override the General Limit when the time specified for the
window is active. The General Limit applies outside of Bandwidth Limit windows.

4.

Click Apply.

Catalyst Stores page


Select StoreOnce CatalystStores from the Navigator to display the Stores page and tabs.
The top half of the Stores page shows all stores configured for the appliance. Click on a store to
display its details in the lower half of the page. Users with an Admin login may edit these settings
or delete stores, and may also create new stores.
The lower half of the page has the following tabs:

Store Details tab (page 98), includes functions for creating and managing stores

Permissions tab (page 100)

Catalyst Stores page

97

Item Summary tab (page 101)

Data jobs tab (page 103)

Outbound copy jobs tab (page 106)

Inbound copy jobs tab (page 110)

Table 26 Store fields


Field

Description

Name

The name of the store. This may be created manually through the HP StoreOnce Backup system
or generated by the backup application.

Version

The version of the store.

Status

The status of the store. When you create a store you will see the status change until it becomes
Online.

Created

The date and time that the store was created.

Number of Catalyst
Items

The number of Catalyst items contained within the store.

User Data Stored

The amount of data stored. This is the amount of data that the user has backed up and reconciles
with the logical data recorded on the backup application.

Size On Disk

The size of the store on the disk. This is the physical disk space consumed; the actual size after
deduplication.

Dedupe Ratio

The dedupe ratio which is the ratio of duplicate data against new data identified in the data
job.

Store details tab


The Store Details tab displays the details that were specified when the store was created. Users
with an Admin logon may create and edit store details and delete stores.

98

HP StoreOnce Catalyst functions

Table 27 Store details


Field

Description

Name

The name of the store. This may be created manually through the HP StoreOnce Backup system
or generated by the backup application.

Description

A description for the store.

Data Job Retention


Period (Days)

The retention period for information about data jobs. This information is displayed on the Data
Jobs tab, which provides a log of all data job activity. The default is 90 days.

Inbound Copy Job Log The retention period for information about inbound copy jobs. This information is displayed
Retention Period
on the Inbound Copy Jobs tab, which provides a log of all data job activity. The default is 90
(Days)
days.
Outbound Copy Job
Log Retention Period
(Days)

The retention period for information about outbound copy jobs. This information is displayed
on the Outbound Copy Jobs tab, which provides a log of all data job activity. The default is
90 days.

Primary (Default)
Transfer Policy

This may be High or Low.


High means all data is sent from the media server and deduplicated on the HP StoreOnce
Backup system. This can also be described as target-side deduplication.
Low means that the media server deduplicates the data and sends only unique data. This
can also be described as source-side deduplication.
The primary transfer policy is the default transfer policy for the server. Each media server may
be configured individually to use the most efficient transfer policy. As long as the two transfer
policies have different values, the media server will determine which is the most bandwidth
efficient transfer policy to use.

Secondary Transfer
Policy

This may be High or Low (see definitions in row above) and is normally the opposite to the
Primary transfer policy so that the media server can choose to use which is most appropriate.
However, if you wish to enforce the transfer policy that the media server uses, set both Primary
and Secondary transfer policies to the same value.

Physical Data Size


Quota (Size on Disk
Quota)

This quota allows you to set the physical quota when you are looking to partition the physical
capacity of the appliance between the various users. This way users who get a better dedupe
ratio will be able to store more data.
NOTE: If you use this feature in conjunction with Client-Permissions to control a clients access
to the store, you can effectively define how much user data a particular user is allowed to store
on the HP StoreOnce Backup system. This may be useful with many users using the same system
and you wish to control how much disk space is available to individual users.
NOTE: If quota limits are enabled and the quota limit is reached, backups will fail to prevent
the quota from being exceeded. If capacity management is required, HP recommends
configuring backup applications with quotas where applicable to reroute to another device or
postponed backups to prevent backups from failing unexpectedly.

Logical Data Size


Quota (User Data
Store Quota)

This quota allows you to set the logical quota when you are providing a service to back up a
particular amount of user data. For example, you might want to set this when you internally
charge customers per TB of user data protected.
NOTE: If you use this feature in conjunction with Client-Permissions to control a clients access
to the store, you can effectively define how much space a particular user is allowed to use on
the HP StoreOnce Backup system. This may be useful with many users using the same system
and you wish to control how much disk space is available to individual users.
NOTE: If quota limits are enabled and the quota limit is reached, backups will fail to prevent
the quota from being exceeded. If capacity management is required, HP recommends
configuring backup applications with quotas where applicable to reroute to another device or
postponed backups to prevent backups from failing unexpectedly.

Store Encryption
Enabled

When creating a new Catalyst store, check this box to enable data encryption. Encryption
cannot be enabled after a store is created; it must be enabled at store creation. Also, encryption
cannot be disabled once it has been set for a store. If enabled, encryption will be performed
prior to writing data to disk for this store.

Secure Erase Mode

Once the library is created and the correct license is applied, the Secure Erase Mode box
appears on the Store Details tab. The selection box defaults to None, meaning Secure Erase
Catalyst Stores page

99

Table 27 Store details (continued)


Field

Description
is disabled. To enable Secure Erase, select the preferred number of Overwrite Passes (1, 3,
5, or 7). If enabled, this feature allows you to securely erase confidential data that may have
unintentionally been backed up as part of a regular backup job. See Security
Features (page 17) and Licensing (page 16) for more information.

To create a new store (administrators only)


1.
2.

Click Create at the top right of the StoreOnce Catalyst Stores page.
Provide the store details as described in Table 27 (page 99).
NOTE: If the proper license was applied, an Encryption Enabled check boxis displayed. To
enable encryption for the new store, you must do it at this time by checking the Encryption
Enabled box. See Security Features (page 17) and Licensing (page 16) for more
information.
When you have completed the store details, click Create.

3.

The store is created and displayed in the Stores list where its status changes from Creating to
Online. To enable the Secure Erase feature (if you have a license), see To edit store details
(administrators only) (page 100).

To edit store details (administrators only)


1.
2.

Select the store in the list to display its details and then click Edit.
Amend details as appropriate and click Update to apply them.
NOTE: Once the store is created and if the proper license is applied, a Secure Erase Mode
box is displayed. If enabled, this feature allows you to securely erase confidential data that
may have unintentionally been backed up as part of a regular backup job. See Security
Features (page 17) and Licensing (page 16) for more information.

To delete a store (administrators only)


Select the required store and then click on Delete in the Store Details tab to delete it. You will be
prompted to confirm that this is what you wish to do; click Delete to delete the store, or click Cancel
to cancel the command.

Permissions tab (administrators only)


This tab is only active if the Client Access Permission Checking box has been enabled on the Settings
tab. The Client list is only populated with individual clients or client groupings if you configured
clients on the Clients tab.
You can set the Physical Data Size Quota and Logical Data Size Quota (on the Store Details tab)
to use in conjunction with Client-Permissions. This allows you to effectively define how much space
100 HP StoreOnce Catalyst functions

a particular user is allowed to use on the HP StoreOnce Backup system. This may be useful with
many users using the same system and you wish to control how much disk space is available to
individual users.
1. Click Edit to change the permissions.

2.

The default setting is No Access, which means that the client cannot access the store for data
or copy jobs. Click the appropriate Access button for the client(s) who should have access,
then click Update.

Item summary tab


This tab provides summary details of each item in the store.

Use the filter options to locate the required item(s).

By default, 50 items are displayed per page. This can be changed from the Items Per Page
drop-down. Use the scroll bar to scroll through all items on the page or use the Prev or Next
buttons to display more pages.

Once items are displayed, Admin users may use the Delete button to delete a selected item.
NOTE: This is not recommended. It is better to let the backup application remove items to
ensure integrity within backup catalog. Only use Delete as a last resort.

All users may use the buttons under the item details to show Related Data Jobs, Outbound
Copy Jobs, or Inbound Copy Jobs for the selected item.

NOTE:

This tab provides a report; it is not automatically refreshed.

Catalyst Stores page

101

1.

If necessary, click + to display the filter options.

Check the boxes against the options that you wish to use. Specify as many options as possible
to narrow the search results. Wild cards or boolean logic (AND/OR filters) are not supported.

2.
3.

The item name is a unique identifier that is always defined on the backup application.

Sub-string matches are supported, so the filter will return any item that contains the
character string that has been entered. With Item Name you can also specify that it should
be an Exact Match.

With the Created and Last Modified fields, enter a range of dates.

The Tag Lists allow you to filter any tags that the client may have added to the data. You
may enter as many tags as required; they should be space separated, with no commas.
If you leave All Match unchecked, the filter will retrieve all items that have any of the tags
specified. If you check All Match, it will retrieve only those items that have all the tags
specified.

Click Show Items.


A report listing items is displayed.

Table 28 Item summary fields


Field

Description

Item Name

The name of the item. This is the name that is generated by the backup application.

Created

The date that the item was created.

Last Modified

The date that the item was last modified.

102 HP StoreOnce Catalyst functions

Table 28 Item summary fields (continued)

4.

Field

Description

Tag List

A list of any tags to include or exclude when searching for the item.

Data Size

The size of the data within the item.

Click on an item within a list to display further details about it in the lower part of the page.
Table 29 Item summary details
Field

Description

Item Name

The name of the item. This is the name that is generated by the backup application.

Created

The date that the item was created.

Tag List

A list of any tags that are attached to this item.

Last Modified

The date that the item was last modified.

Data Size

The size of the data within the item.

Version

The version of the item. Currently, this is always 1.

Meta Data Size

The size of the meta data associated with the item. Meta data is created by the backup
application.

Dedupe Block Size

The dedupe block size. Currently, the block value is always Variable.

Data jobs tab


This tab provides a log with details about data jobs for the selected store.

Use the filter options to locate the required job(s).

By default, 50 items are displayed per page. This may be changed from the Items Per Page
drop-down. Either use the scroll bar to scroll through all items on the page or use the Prev or
Next buttons to display more pages.

Values that you set in Settings control how long data jobs are retained for (default is 90 days).

NOTE:

This tab provides a report; it is not automatically refreshed.

Catalyst Stores page 103

1.

If necessary, click + to display the filter options.


Check the boxes against the options that you wish to use. Specify as many options as possible
to narrow the search. Wild cards and boolean logic (AND/OR filters) are not supported.

2.
3.

The name of the item is a unique identifier that is always defined on the backup
application. Similarly, the client name is defined on the backup application. Best practice
is to ensure that client names are also meaningful for use in searches on the StoreOnce
Backup system.

Sub-string matches are supported, so the filter will return any item that contains the
character string that has been entered. With Item Name and Client you can also specify
that it should be an Exact Match.

With the Start Time and End Time fields, enter a range of dates and times.

Select a Status which may be Running, Completed or Cancelled.

Click Show Jobs.


A report listing data jobs is displayed. Use the Sort Results option to sort the results
alphabetically.

104 HP StoreOnce Catalyst functions

Table 30 Data job fields


Field

Description

Item Name

The name of the item within data job. This name is created by the backup application.
Each data job may have multiple items.

Status

The status of the data job item, which may be:


Running: in progress
Completed: the item has completed successfully, this does not mean the data job has
completed, only the item, and does not reconcile with the backup application job
completion status
Cancelled: the Status Information provides more details, for example, the data
connection has been lost between the HP StoreOnce Backup system and the media
server (this is unlikely to occur)
Unexpected error: the StoreOnce Backup system has experienced a problem whole
processing the item
Insufficient disk space: it will be necessary to clear some disk space or add more storage
Link failure: IP connectivity has been lost and the backup application must retry the job
System shutdown: System has been shut down
NOTE: The backup application must be configured to tidy up any incomplete or orphaned
items before retrying the job.

Data Written

The amount of user data that was written. This reconciles with the information in the backup
application's log, but note that a backup job may span multiple items.

Write Throughput

The write throughput speed. The first figure, expressed in MB/s, is the logical bandwidth;
the second figure, expressed in Mb/s is the physical bandwidth consumed. The %
bandwidth saving depends upon whether the store has been configured for source-side
deduplication with a low-bandwidth transfer policy, or target-side deduplication with a
high-bandwidth transfer policy. See Store Details tab (page 98).

Data Read

The amount of user data that was read.

Read Throughput

The read throughput speed. This only has one value because read throughput is always
high throughput without any % saving.

Client Identifier

The client that initiated the data job, as defined on the backup application. The IP address
in the brackets is for information and not part of the client name. It is best practice to
ensure that a meaningful name is given to the client within the backup application. If no
client was defined on the backup application, only the IP address is shown.

Start Time

The time the job started.

End Time

The time the job ended.

Catalyst Stores page 105

4.

Click on an item within a list to display further details about it in the lower part of the page.
Table 31 Data job details
Field

Description

Item Name

The name of the item within data job. This name is created by the backup application.
Each data job may have multiple items.

Status

The status of the data job item, as described in the previous table.
NOTE: The backup application must be configured to tidy up any incomplete or orphaned
items before retrying the job.

Status Information

Status information, as appropriate to the Status reported.

Start Time

The time the job started.

End Time

The time the job ended.

Client Identifier

A name that identifies the client user who created the item.

Client Address

Displays the IP address of the server that created the item.

Application Identifier The name of the application that created the item.
Deduplication Ratio

The deduplication ratio.

Data Written

The amount of user data that was written. This reconciles with the information in the backup
application's log, but note that a backup job may span multiple items.

Write Duration

The length of time that data was written in MB/s.

Write Throughput

The write throughput speed, expressed in MB/s, is the logical bandwidth.

Data Transferred

The amount of data transferred.

Bandwidth Utilisation The bandwidth utilisation in Mb/s. This is the physical bandwidth consumed.
Bandwidth Saving

The amount of bandwidth saved. The % bandwidth saving depends upon whether the
store has been configured for source-side deduplication with a low-bandwidth transfer
policy, or target-side deduplication with a high-bandwidth transfer policy. See Store Details
tab (page 98).

Data Read

The amount of data read.

Read Duration

The length of time that data was read in MB/s.

Read Throughput

The read throughput speed. Read throughput is always high throughput without any %
saving.

Outbound copy jobs tab


This tab provides a log with details of all outbound copy jobs for the selected store.

Use the filter options to locate the required job(s).

By default, 50 items are displayed per page. This may be changed from the Items per Page
drop-down. Either use the scroll bar to scroll through all items on the page; or use the Prev or
Next buttons to display more pages.

Values that you set in Settings control how long outbound copy jobs are retained for (default
is 90 days).

NOTE:

This tab provides a report; it is not automatically refreshed.

106 HP StoreOnce Catalyst functions

1.

If necessary, click + to display the filter options.


Check the boxes against the options that you wish to use. Specify as many options as possible
to narrow the search. Wild cards and boolean logic (AND/OR filters) are not supported.

2.
3.

The name of the item is a unique identifier that is always defined on the backup
application. Similarly, the client name is defined on the backup application. Best practice
is to ensure that client names are also meaningful for use in searches on the StoreOnce
Backup system.

Sub-string matches are supported, so the filter will return any item that contains the
character string that has been entered. With Item Name and Client you can also specify
that it should be an Exact Match.

With the Start Time and End Time fields, enter a range of dates and times.

Select a Status which may be Pending, Running, Paused, Completed, or Cancelled.

Click Show Jobs.


A report listing outbound copy jobs is displayed. Use the Sort Results option to sort the results
alphabetically.

Table 32 Outbound copy job fields


Field

Description

Item Name

The name of the item being copied from the outbound copy job. This name is created by
the backup application.

Status

The status of the outbound copy job, which may be Queued, Paused, Running, Cancelled,
or Completed. If the status information displays , no further information is available.
NOTE: The backup application must be configured to tidy up any incomplete or orphaned
items before retrying the job.

Data Size

The amount of data to be copied in the copy job.

Copy Throughput

The copy speed.

Catalyst Stores page 107

Table 32 Outbound copy job fields (continued)


Field

Description

Target Appliance

The address of the target server. The target is the other StoreOnce Backup system to which
the job is being copied from the this HP StoreOnce Backup system. All target details are
specified by the backup application when the outbound copy job is created.

Target Store

The name of the target store on the StoreOnce Backup system to which the job is being
copied.

Target Item Name

The name of the target item on the StoreOnce Backup system to which the job is being
copied. All item names are defined by the backup application.

Client Identifier

The client that initiated the outbound copy job. The client name is defined in the backup
application.

Queued Time

The time the job was queued.

Started Time

The time the job started.

Stopped Time

The time the job ended.

108 HP StoreOnce Catalyst functions

4.

Click on an item within a list to display further details about it in the lower part of the page.
Table 33 Outbound copy job fields
Field

Description

Item Name

The name of the item being copied from the outbound copy job. This name is created by
the backup application.

Status

The status of the outbound copy job, which may be Queued, Paused, Running, Cancelled,
or Completed. If the status information displays , no further information is available.
NOTE: The backup application must be configured to tidy up any incomplete or orphaned
items before retrying the job.

Status Information

Status information. This will be a unless the job has been cancelled or paused. See
System Information messages (page 114) for more information about events that may cause
a job to be cancelled or paused.

Percent Complete

The percentage of the copy job that has been completed.

Client Identifier

The client that initiated the outbound copy job. The client name is defined in the backup
application.

Client Address

Displays the IP address of the server that created the item.

Application Identifier The name of the application that created the item.
Queued Time

The time the copy job was queued.

Started Time

The time the copy job was started.

Stopped Time

The time the job ended.

Estimated Completion The estimated completion time, if the copy job is still running.
Time
Target Appliance

The address of the target server. The target is the other StoreOnce Backup system to which
the job is being copied from the this HP StoreOnce Backup system. All target details are
specified by the backup application when the outbound copy job is created.

Target Store

The name of the target store on the StoreOnce Backup system to which the job is being
copied.

Target Item Name

The name of the target item on the StoreOnce Backup system to which the job is being
copied. All item names are defined by the backup application.

Copy Throughput

The copy speed.

Source Item Size

The size of the source item to be copied; this may be larger than the data size value (but
no smaller).

Source Item Last


Modified

The date that the source item was last modified. This is useful if you need to check whether
the source item might have been modified during the copy attempt. An error message is
also generated if the source item is modified whilst copying.

Source Item Copy


Offset

This identifies where the data to be copied occurs within the source item.

Source Item Copy


Size

This identifies the size of the data to be copied within the source item.

Destination Item
Copy Offset

This identifies where the data to be copied should be placed within the destination item.

Copy Duration

The amount of time taken to copy the data.

Data Copied

The amount of data copied, which should match the data size.

Bandwidth Utilisation The bandwidth utilisation in Mb/s. This is the physical bandwidth consumed.
Bandwidth Saving

The amount of bandwidth saved. The % bandwidth saving depends upon whether the
store has been configured for source-side deduplication with a low-bandwidth transfer
Catalyst Stores page 109

Table 33 Outbound copy job fields (continued)


Field

Description
policy, or target-side deduplication with a high-bandwidth transfer policy. See Store Details
tab (page 98).

Unsuccessful Retry
Attempts

If there are multiple unsuccessful attempts, a network link may be down or a blackout
window may be scheduled.

Next Copy Attempt


Time

This is the time that the next copy will be attempted, if the previous one was unsuccessful.

Copy Operation
Cancelled

This indicates whether the user has cancelled the copy job or not.

To cancel a copy job


HP recommends canceling copy jobs via the backup application and only using the GUI as a last
resort. This ensures that the backup application catalog stays in sync with the backup images.
1. Select the job to be cancelled in the outbound copy job list.
2. Click Cancel Job.
3. At the confirmation prompt, click OK.

Inbound copy jobs tab


This tab provides a log with details about inbound copy jobs for the selected store.

Use the filter options to locate the required job(s).

By default, 50 items are displayed per page. This may be changed from the Items per Page
drop-down. Either use the scroll bar to scroll through all items on the page; or use the Prev or
Next buttons to display more pages.

Values that you set in Settings control how long inbound copy jobs are retained for (default
is 90 days).

NOTE:

110

This tab provides a report; it is not automatically refreshed.

HP StoreOnce Catalyst functions

1.

If necessary click + to display the filter options.


Check the boxes against the options that you wish to use. Specify as many options as possible
to narrow the search. Wild cards and boolean logic (AND/OR filters) are not supported.

2.
3.

The name of the item is a unique identifier that is always defined on the backup
application. Similarly, the client name is defined on the backup application. Best practice
is to ensure that names are also meaningful for use in searches on the StoreOnce Backup
system.

Sub-string matches are supported, so the filter will return any item that contains the
character string that has been entered. With Item Name and Client you can also specify
that it should be an Exact Match.

With the Start Time and End Time fields, enter a range of dates and times.

Select a Status which may be Pending, Running, Paused, Completed, or Cancelled.

Click Show Jobs.


A report listing inbound copy jobs is displayed. Use the Sort Results option to sort the results
alphabetically.

Catalyst Stores page

111

Table 34 Inbound copy job fields

112

Field

Description

Item Name

The name of the item being copied to the inbound copy job. This name is created by the
backup application.

Status

The status of the inbound copy job, which may be Queued, Paused, Running, Cancelled,
or Completed.

Data Size

The amount of data in the copy job.

Copy Throughput

The copy speed.

Source Appliance

The address of the source appliance. The source is this HP Backup system. All source
details are specified by the backup application when the inbound copy job is created.

Source Store

The name of the source store for the inbound copy job.

Source Item Name

The name of the source item. All item names are defined by the backup application.

Client Identifier

The client that initiated the inbound copy job. The client name is defined in the backup
application.

Queued Time

The time the job was queued.

Started Time

The time the job started.

Stopped Time

The time the job ended.

HP StoreOnce Catalyst functions

4.

Click on an item within a list to display further details about it in the lower part of the page.
Table 35 Inbound copy job fields
Field

Description

Item Name

The name of the item being copied to the inbound copy job. This name is created by the
backup application.

Status

The status of the inbound copy job, which may be Queued, Paused, Running, Cancelled,
or Completed. If the status information displays , no further information is available.
NOTE: The backup application must be configured to tidy up any incomplete or orphaned
items before retrying the job.

Status Information

This will be a unless the job has been cancelled or paused.

Percent Complete

The percentage of the copy job that has been completed.

Client Identifier

The client that initiated the inbound copy job. The client name is defined in the backup
application.

Client Address

Displays the IP address of the server that created the item.

Application Identifier The name of the application that created the item.
Queued Time

The time the copy job was queued.

Started Time

The time the copy job was started.

Stopped Time

The time the job ended.

Estimated Completion The estimated completion time, if the copy job is still running.
Time
Source Appliance

The address of the source server. The source is the StoreOnce Backup system from which
the job is being copied to this HP StoreOnce Backup system.

Source Store

The name of the source store on the StoreOnce Backup system from which the job is being
copied.

Source Item Name

The name of the source item on the StoreOnce Backup system from which the job is being
copied. All item names are defined by the backup application.

Copy Throughput

The copy speed.

Source Item Size

The size of the source item to be copied; this may be larger than the data size value (but
no smaller).

Source Item Last


Modified

The date that the source item was last modified. This is useful if you need to check whether
the source item might have been modified during the copy attempt. An error message is
also generated if the source item is modified whilst copying.

Source Item Copy


Offset

This identifies where the data to be copied occurs within the source item.

Source Item Copy


Size

This identifies the size of the data to be copied within the source item.

Destination Item
Copy Offset

This identifies where the data to be copied should be placed within the destination item.

Copy Duration

The amount of time taken to copy the data.

Data Copied

The amount of data copied, which should match the data size.

Bandwidth Utilisation The bandwidth utilisation in Mb/s. This is the physical bandwidth consumed.
Bandwidth Saving

The amount of bandwidth saved. The % bandwidth saving depends upon whether the
store has been configured for source-side deduplication with a low-bandwidth transfer
policy, or target-side deduplication with a high-bandwidth transfer policy. See Store Details
tab (page 98).

Catalyst Stores page

113

Table 35 Inbound copy job fields (continued)


Field

Description

Copy Operation
Cancelled

This indicates whether the user has cancelled the copy job or not.

To cancel a copy job


HP recommends to cancel copy jobs via the backup application and only use the GUI as a last
resort. This ensures that the backup application catalog stays in sync with the backup images.
NOTE: If you use the GUI to cancel an inbound copy job, it is recommended to cancel the job
in the source outbound copy jobs list first.
1.
2.
3.

Select the job to be cancelled in the inbound copy job list.


Click Cancel Job.
At the confirmation prompt click OK.

System information messages


A job may have been cancelled for the following reasons that will be shown in the Status Information
field:

114

Cancelled By User: the copy job was cancelled either through the backup application or via
the StoreOnce GUI.

Unexpected Error: Contact HP Support.

Lock Release Request: the destination Catalyst item was opened by another process. Most
backup applications should prevent this from occurring.

Out of Space: there is insufficient disk space. Take one of the following actions:
1. Expire backups that are no longer required and wait for housekeeping to free up space.
2. Purchase additional storage.
3. Perform the copy to a different store that has available free capacity.

Not Licensed: the destination store does not have a license in place to accept copies for this
backup application. Check the installed licenses and resubmit the copy job once the license
is applied.

Permission Denied: the client requesting the copy no longer has permission to access the
destination store. Check access permissions on the destination appliance then resubmit the
copy job.

ObjectStore Not Present: the destination store is no longer available. Check the destination
appliance and ensure the store exists. This error may occur if a store is deleted whilst copies
are still queued.

ObjectStore Origin Same As Destination: backups are being copied within a store. Most
backup applications should prevent this from occurring.

Object Not Present: backups are being copied within a store. Most backup applications should
prevent this from occurring.

Server Incorrect Address Or Protocol: the backup application should validate input. If this
message occurs, check the backup application configuration.

Object Extent or Offset Invalid: the backup application tried to copy a backup incorrectly.
Check the backup application setup.

Object Changed Whilst Queued or Paused: check the backup policy; their backup application
is making changes to Catalyst items when it should not. Try the copy again within the backup
application.

HP StoreOnce Catalyst functions

Object Not Ready: contact HP Support.

Job State Inconsistency Found: contact HP Support.

A job may have been paused for the following reasons:

Link failure: the network between the appliances is down.Check the network connectivity.
Once the connection is re-established, the copy should automatically continue.

Shutdown: the source or destination appliance was shutdown. Once the appliance is back
online, the copy should automatically continue.

Blackout window: a blackout window is in effect on the source appliance. Once the blackout
window expires, the copy should automatically continue.

Server Too Busy: the source or destination appliance is too busy to run the copy job. When
resources are available, the copy job will be automatically restarted.

System shutdown: the system has been shut down.

Catalyst Stores page

115

7 Housekeeping function
IMPORTANT: Housekeeping is an important process to maximize the deduplication efficiency of
the appliance. You must ensure that the housekeeping process has enough time to complete.
Running backup, restore, replication, and Catalyst Store operations with no break (i.e., 24 hours
a day) can result in housekeeping never completing. HP strongly recommends that you read HP
StoreOnce Concepts and Configuration Guidelines available at www.hp.com/go/storage/docs
for more detailed guidance.
The Housekeeping page:

Contains tabs that display housekeeping statistics and graphs, see The Housekeeping
page (page 116)

Allows administrators to configure housekeeping blackout windows, see Configuring blackout


windows (page 119)

Allows administrators to pause housekeeping, see Pausing housekeeping (page 119)

NOTE: With the current version of the software there are no equivalent StoreOnce CLI commands
available for the tasks described in this section.

The Housekeeping page


Select Housekeeping from the HP StoreOnce menu to display current and housekeeping activity.
There are four tabs that display housekeeping statistics and graphs: Overall (default), Libraries,
Shares, and StoreOnce Catalyst. Users with an Admin login can also configure blackout windows
for housekeeping on the Blackout Windows tab.

Housekeeping statistics
Use the housekeeping statistics to monitor the current housekeeping activity.

116

Housekeeping function

Table 36 Overall tab housekeeping statistics


Field

Description

Status

Status is one of the following:


Running The housekeeping process is active. During
startup or shutdown this status may also show Starting
or Stopping.
The status will include one of the following:
Green check there are no warnings
Amber warning the housekeeping queue has not been
empty within the last 24 hours but has been empty
within the last seven days
Red alert the housekeeping queue has not been empty
within the last seven days
Warnings and alerts require further investigation because
backup and replication performance is affected.

Last Complete

The date and time that housekeeping last completely


emptied the housekeeping queue.

User data pending housekeeping

Data that has been deleted/overwritten but not yet cleared


by housekeeping.

Estimated disk space to reclaim

The amount of disk space estimated to be reclaimed based


on the amount of data to be deleted. This can change as
jobs are processed. This field will display if there is
not enough history available to make an estimate or if there
is no housekeeping to do.1

Estimated time to completion

The estimated time the queue will be empty based on the


amount of data to be cleared by housekeeping. This field
will display if there is not enough history available to
make an estimate or if there is no housekeeping to do.1

Secure Erase data pending reclaim

Indicates whether there is any outstanding Secure Erase


data (yes/no). See Secure Erase (page 18) for more
information.

The Estimated disk space to reclaim and the Estimated time to completion are based on historical trends. In he early
stages of a retention lifecycle where data overwrite has only recently started to occur, or where a large amount of data
is suddenly deleted, these estimates will be unrealistic until enough data is processed to improve the accuracy of the
estimate.

Similar statistics are shown on the individual tabs for the different types of target devices. All tables
are updated every five minutes.

The Housekeeping page

117

Table 37 Libraries, Shares, and StoreOnce Catalyst tabs housekeeping statistics


Column

Description

Libraries/Shares/Catalyst Stores

Identifies the device name

Status

See Table 36 (page 117)

Secure Erase Mode

Indicates if the share is enabled for the Secure Erase


feature. None means Secure Erase is not enabled. [x]
Overwrite Passes means Secure Erase is enabled and
indicates the number of times the data will be overwritten
(1, 3, 5, or 7) when deleted.
Even if a store is currently not in Secure Erase mode, it may
be processing Secure Erase jobs that were present before
the mode was changed.

Outstanding Secure Erase

See Secure Erase data pending reclaim in Table 36

Pending Delete

See User data pending housekeeping in Table 36

Estimated Reclaim

See Estimated disk space to reclaim in Table 36

Time to Complete

See Estimated time to completion in Table 36

Last Complete

See Table 36

Housekeeping graphs
Use the housekeeping graphs to view historical housekeeping activity. Both graphs are updated
every hour. On all tabs, the graphics can be filtered by:

Time period

Day, with hourly resolution for the last 24 hours

Week, with a daily resolution for the last 7 days

Month, with a daily resolution for the last 31 days

Housekeeping mode

All (default)

Secure Erase Data Only

Non-Secure Erase Data Only

The top graph, Deleted User Data Pending Housekeeping, displays information about the data. It
represents a snapshot of the size of the housekeeping queue (the amount of data deleted or
overwritten but not yet processed) on the hour for the previous hour when viewing the "Day" time
period, or at 12:00 midday for the last day when viewing the "Week" or "Month" time period.
This graph may not show any data if all housekeeping is processed promptly and does not span
over the end of the hour. However, if the amount of data shown is increasing and housekeeping
never completes, consider removing or reducing blackout periods or scheduling backups more
appropriately to allow housekeeping to complete.
The bottom graph, Housekeeping Data Processed, displays information for:

118

User Data Processed how much deleted data was processed as housekeeping since the last
sample point

Disk Space Reclaimed how much space recovery (secure and insecure) was realized by the
processed data since the last sample point

Housekeeping function

NOTE: After a power cycle, the start of housekeeping is delayed for 15 minutes. The graphs will
not recalculate during that time. As housekeeping resumes, the housekeeping queue is recalculated.
The queue will show the number of jobs increasing even if new jobs are not being created. If
housekeeping is paused (or in blackout), the queue will not display existing jobs until housekeeping
is re-enabled. However, new housekeeping jobs will be reported.

Configuring blackout windows


Scheduling housekeeping blackout windows to cover the period during which backups are occurring
can improve backup performance. Housekeeping windows apply across the whole appliance.

On the Blackout Windows tab, click Edit and enter the appropriate Start of Restriction and End of
Restriction times for each window. Verify the Apply First Time Restriction box is checked. This
ensures the times that are specified are enabled. If it is not checked, the times will be ignored.
Configure up to two windows for each day. Settings apply to all devices on the appliance.
TIP: Ideally, housekeeping blackout windows should be set for those times when the HP StoreOnce
Backup system is running backup or replication or Catalyst copy. See the HP StoreOnce Concepts
and Configuration Guidelines for recommendations.

Pausing housekeeping
On the Blackout Windows tab, click Pause Housekeeping to pause the housekeeping process. This
setting applies to all devices, libraries, and shares on the HP StoreOnce Backup system. The pause
is not retained if the power fails or the HP StoreOnce Backup system is powered down.

Configuring blackout windows

119

Housekeeping should not be left in the paused state for significant amounts of time; pause only as
a maintenance tool.

120 Housekeeping function

8 StoreOnce reporting
The following reporting options are specific to HP StoreOnce functions:

Activity report (page 121)

Reporting page (page 122)

IMPORTANT: HP StoreOnce Enterprise Manager is a standalone software application that


provides basic management capabilities in a replication environment and provides an easy way
for customers to manage multiple devices being replicated across multiple sites. Enterprise Manager
also provides comprehensive reporting of StoreOnce performance and disk usage and is strongly
recommended. The software, including documentation, can be downloaded free of charge from:
http://www.software.hp.com/kiosk.

Activity report
Select HP StoreOnceActivity from the navigation tree. This page displays two graphs that illustrate
system activity. These graphs show Virtual Tape, NAS, and StoreOnce Catalyst throughput, which
illustrates current backup activity and current replication and StoreOnce Catalyst copy job
throughput.
These graphs are updated every 5 seconds and provide useful feedback about the activity on the
HP StoreOnce Backup system.
See the HP StoreOnce Concepts and Configuration Guidelines for more information about using
these graphs in conjunction with other information to decide whether it may be necessary to take
action to improve performance and what action may be appropriate.

Current NAS write backup activity graph

Activity report

121

Current replication and StoreOnce Catalyst copy job throughput graph

Reporting page
Select HP StoreOnceReporting from the navigation tree to display reports.
This page has four storage reporting tabs: Overall, Libraries, Shares, and StoreOnce Catalyst.
On each tab, you have the option to export a CSV (comma separated value) file by clicking Export
Disk Storage to CSV. The Overall tab CSV file provides information such as appliance serial
numbers, type of device, name of device, time stamp, size on disk, and user data stored. On
subsequent tabs you can generate a CSV file per store, share, or library. For example, choose
any library and get its storage utilization over a specific period of time (week or month).
Each tab allows selection of Data and/or the Period from drop-down boxes to specify the axes for
the graph. Summary statistics are displayed at the foot of the page.
The Data types are:

Disk Storage

Dedupe Ratio

Disk Storage Daily Change

Disk Storage Weekly Change

The Period may be changed to Week or Month.


See the HP StoreOnce Concepts and Configuration Guidelines for more information about using
these graphs in conjunction with other information to decide whether it may be necessary to take
action to improve performanceand what action may be appropriate.
In the following example, Disk Storage has been selected as the Data type.

122

StoreOnce reporting

Reporting page

123

9 Hardware Problem and Storage Reporting


The following reports are available from the Navigator and provide valuable information about
the status of hardware and physical disk storage:

Hardware Problem Report (page 124) (only available on HP StoreOnce 2610/20, 4210/20
and 4420/30 Backup systems)

Storage Report (page 125)

Hardware Problem Report


NOTE: The Hardware Problem report is only available with HP StoreOnce 2610/20, 4210/20
and 4420/30 Backup systems because on other systems the Hardware tree provides the same
information with more detail. See Hardware (page 126).
This page provides details of any problems with hardware items. Select an item in the list and click
on the Details button for more information. The page is blank if there are no hardware problems.
TIP: Hardware problems are indicated in various places, such as the overall Status icons,
StoreOnce, Hardware, and Events pages, but it is not always easy to identify the lower-level
hardware item(s) that need investigation or action. This page identifies the exact location of the
hardware item.

Table 38 Hardware problem report parameters


Field

Description

Status

The status of the hardware item, which may be warning, failure, down, or degraded.
This list may be sorted alphabetically. Entries will have one of two icons: a red box with
a white X through it for failed and down, and a yellow triangle with a ! in it for all others.

Type

The type of hardware item.

Hardware Item Location

The exact location of the hardware item. For example, this helps you locate a
failed/failing disk or a network port that is causing problems.
StoreOnce 2700, 4500, 4700 only: The format of the location is a number ID. All other
models use a name format.

Hardware problem details


This dialog shows the details for all the recorded hardware elements, statuses, and diagnostic
messages.

124

Hardware Problem and Storage Reporting

Storage Report
This page provides details about the storage space usage. It shows free space and used space,
which added together make up the total storage space. It also shows user data written and the
deduplication ratio.

Table 39 Storage report parameters


Field

Description

Total Capacity

The total capacity of available and used space.

Free Space

The amount of free space available.

Used Space

The amount of space that has been used.

User Data Written

The amount of user data that has been written.

Deduplication Ratio

The deduplication ratio.

Storage Report

125

10 Hardware
This page provides a tree hierarchy which allows the user to monitor the status of installed hardware
components
NOTE:

The layout of the Hardware tree varies according to the StoreOnce models.

There are two top-level items; one for the server and one for the storage.
StoreOnce 2620, 4210/4220 and 4420/4430: see separate section, HP StoreOnce 2620,
4210/4220 and 4420/4430 Hardware tree (page 132).

The + sign indicates there are lower-level elements associated with an item; click to expand
the hierarchy.

Select an item in the hierarchy to view its details.

Use the drop-down lists in each column to control the sort order of the items (ascending or
descending alphabetically). Use the Columns item to display what information may be viewed
for the item and which columns are currently selected.

NOTE: If any element within the Hardware tree has a warning or an error status, that status will
be rolled up through the tree, with the appropriate icon displayed from the top level downwards.
This makes it easier to locate the hardware item that is causing the problem.

Hardware element fields


The top-level Hardware page (Hardware Information) has the fields described in the following
table. If a field is not relevant for a particular element, it is left blank. Lower level items in the
Hardware hierarchy have a sub-set of these fields. Where appropriate, lower-level items also have
a Location field that identifies where the item is located, for example which PCI slot or which disk
bay. This field is particularly useful for troubleshooting and storage expansion.

126

Name

Value

Dev ID

The device ID, HP StoreOnce.

Serial Number

The serial number. Note: when contacting HP Support on warranty issues, use
the serial number found on the HP StoreOnce page of the GUI.

UUID

The unique ID, normally the same as the device ID.

Firmware Version

The firmware version of the hardware element.

Name

The hardware component name for external reference, for example Memory
Module.

Type

The type, for example DIMM for a Memory Module.

Hardware

Name

Value

Vendor

The vendor, for example HP for the server but unspecified for the temperature
sensors within it.

System Name

The system name, which is only relevant at the top level of Hardware.

Status

The Status of the element, useful for troubleshooting to identify elements that
are down or degraded.

Rolled Up Status

The worst status of the components in the hierarchy below this item. If there is
a fault, drill down into the lower elements in the hierarchy to get further
information. If alerting and SNMP have been enabled, messages will be sent
to you automatically identifying the source of the problem.

Diagnostic Messages

Contains any diagnostic messages.

Additional Properties

Varies according to the hardware element.

Monitoring the StoreOnce Backup server


The server hardware structure is not identical for all models. The examples shown below relate to
HP StoreOnce HP 4900 Backup systems. Where appropriate, differences are noted below.

Monitoring the StoreOnce Backup server

127

The following installed hardware components are included under the tree hierarchy for the server.
If the Status or Rolled Up Status is down or degraded, look at the Diagnostic Messages for more
details.

128

CPU

Fans

HBA (PCI-E Slot 2): This is the Fibre Channel card in slot 2. Expand to see Ports information
for this Fibre Channel card, but be aware that when you select ports for library creation on
the StoreOnce GUI, Port 1 on this card translates to Port 1 on the GUI; Port 2 on this card
translates to Port 3 on the GUI .

HBA (PCI-E Slot 3): This is the Fibre Channel card in slot 3. Expand to see Ports information
for this Fibre Channel card, but be aware that when you select ports for library creation on
the StoreOnce GUI, Port 1 on this card translates to Port 2 on the GUI; Port 2 on this card
translates to Port 4 on the GUI.

Hardware

iLO Modules

Memory DIMMs

NIC 1: These are the 1GbE ports. Expand Ports to map physical ports to eth0, eth1, eth2 and
eth3.

NIC 2: This is the 10GbE card in PCI-E slot 6. Expand Ports to map physical ports to eth4 and
eth5.

NIC 3: This is the 10GbE card in PCI-E slot 5. Expand Ports to map physical ports to eth6 and
eth7.

bond0 to n: The number of items depends upon how network bonds were configured at
installation.

Power Management Controllers

Power Supplies

Server Storage: These are the disks within the head server that contain the operating and file
system; these disks are not used for data storage.. Expand to see status information about the
disks under Drive Enclosure, RAID information under Pool and Volumes, and the Storage
Controller which is the P420 Smart Array on the motherboard.

Storage Controller (PCI Slot 1): This is the RAID controller card in slot 1. The Name and UUID
information is used to map the storage controller to the appropriate drawer/disk enclosure in
the Storage Clusters section of the Hardware tree. This entry also contains information about
the status of the cache module and super capacitor and the SAS ports on this RAID controller
card that connect to the drawer in the disk enclosure.

Storage Controller (PCI Slot 4): This is the RAID controller card in slot 4. The Name and UUID
information is used to map the storage controller to the appropriate disk enclosure in the
Storage Clusters section of the Hardware tree. This entry also contains information about the
status of the cache module and super capacitor and the SAS ports on this RAID controller card
that connect to the drawer in the disk enclosure.

Temperature Sensors

VLAN: If VLAN subnets have been configured on the system, the VLAN tags that have been
used are listed here.

NOTE: HP StoreOnce 2700, 4500, and 4700 Backup systems only: The Server Storage and
Storage Controller elements are found under the Storage section of the Hardware tree and not in
the Server section.

Differences between systems

The number of NIC entries may vary depending upon the hardware in the product. For example,
HP StoreOnce B6200 Backup systems have four NIC entries because the 1GbE ports report
in pairs: NIC 1 has information relating to eth0 and eth1; NIC 2 has information relating to
eth2 and eth 3. NIC 3 and NIC 4 relate to the 10GbE cards. Some systems have no 10GbE
cards.

VIF appears on StoreOnce 6500 and B6200 systems only: it provides the IP address of virtual
interfaces associated with the selected server node

The number of HBA items will vary according to the Backup system. For example, HP StoreOnce
B6200 Backup systems have additional HBA entries that relate to the SAS cards that connect
to the storage controller disk arrays. Some single-node systems have one FC card (or none).

Monitoring the StoreOnce Backup server

129

Monitoring the storage


NOTE: The storage hardware structure is not identical for all models. The terminology and
elements shown on the Storage Cluster section of the Hardware tree may be slightly different
depending upon the model that you are using.
This section contains a list of Storage Clusters. Each storage cluster contains the following items:

Drive Enclosures

Pools

Controllers

Drive enclosures
HP StoreOnce 4900
There is an entry for each storage controller and associated disk enclosure.
Expand this item to see information about the power supplies and the two sub enclosures (drawers)
associated with each disk enclosure.
Expand the sub enclosure (drawer) item to view status and location information for I/O Modules,
disks, fans, and temperature sensors within a drawer. When expanding storage, you will need to
check what disks are already installed in a drawer to determine the correct drawer and bay location
to install additional disks. Additional disks must always be installed in the correct sequence; refer
to the Capacity Expansion guide supplied with the HP StoreOnce 4900 (44TB) and (60TB)
expansion kits for detailed instructions.
130 Hardware

HP StoreOnce 2700, 4500, and 4700 Backup systems:


There is always one enclosure for the internal storage.
If the model supports additional enclosures, each installed shelf will be listed.

HP StoreOnce 2700 Backup cannot be expanded.

HP StoreOnce 4500 Backup supports the addition of up to three expansion enclosures; these
may contain 12 x 2TB or 12 x 4TB disks. The 48TB capacity expansion enclosure includes a
hot spare disk in Slot 12, when not in use its LED indicators will be off and it will show as a
spare disk in the Hardware tree.

HP StoreOnce 4700 Backup has one storage enclosure in the base configuration and supports
the addition of up to seven expansion enclosures. The head server node has two small form
factor disks which contain the operating system.

The following installed hardware components are included under the tree hierarchy for each
enclosure. (The head unit on the HP 4700 has only a Drive component.)

Drive: the physical hard disks (see also Drives (enclosure))

Fan

I/O module

Power Supply

Temperature Module

Pools
The number of pools shown depends on the base storage and the number of capacity expansion
kits installed.
There may be up to six pools for each storage cluster, each with its own Volumes sub-element. For
example, Pool C1_P1 relates to the base storage attached to the RAID controller in Slot 1. Pool
C1_P3 relates to the storage from the second 44TB expansion that has been added to this disk
enclosure. On the second disk enclosure, the naming follows the same convention, but it is now
C4, rather than C1, because the storage is connected to the RAID controller in Slot 4.
You will use the Pools and Volumes views to check how parity initialization and RAID expansion
are progressing when you expand storage.
: The Pool contains the Volume information and the number of volumes depends upon the hardware.
For StoreOnce 2700, 4500, and 4700 systems, there is one volume per pool. For HP StoreOnce
B6200 systems there may be multiple volumes per pool. For example, with a storage array
containing 1TB disks there is one volume per pool. With a storage array containing 2TB disks
there are two volumes per pool.

Controllers
This confirms the controller information for the controller card associated with the storage cluster.
The name of the controller links back to the Storage Controller item in the Server section of the
Hardware tree. This item is not included for HP StoreOnce B6200 Backup systems.
The following installed hardware components are included under the tree hierarchy for each storage
controller.

I/O cache module

Port

Super Capacitor

NOTE: Information about the storage that is integral to the head server and the storage controller
is included under the Server section of the Hardware tree.
Monitoring the storage

131

Drives (enclosure)
This page provides details about the status of the hard disks within the head unit or enclosure. The
status is either Good or Failed.
This page also provides buttons to switch the disk's Beacon LED on and off.
See Replacing a hard disk in a disk enclosure (page 161) for information about replacing a failed
disk.
Table 40 Button functions on hard disk pages
Button

Description

Turn Beacon LED On

Use this button to turn the Beacon LED of the selected disk on. This makes it easier to
identify a failed or failing disk in an enclosure for replacement.

Turn Beacon LED Off

Use this button to turn the Beacon LED of the selected disk off.

HP StoreOnce 2620, 4210/4220, and 4420/4430 Hardware tree


The Hardware tree contains two main elements:

Server

SA, which is the Smart Array controller and associated storage

The rolled-up status of all components is reported as either Good or Degraded. If the status is
Degraded, drill down into the individual components for more information or use the Hardware
Problem Report to identify the faulty component.

Monitoring the server


The following installed hardware components are included under the tree hierarchy for the server.
The number of each item displayed varies according to the model of StoreOnce Backup system.
If the Status or Rolled Up Status is Down or Degraded, look at the Diagnostic Messages for more
details.

132

node_temp_x: the temperature sensors

node_cpu_x: the CPUs

node_eth_x: eth0/1 refer to the 1GbE ports; HP StoreOnce 4420/4430 Backup systems also
have eth2/3 (unused 1 GbE ports) and eth4/5, the 10GbE ports

node_fan_x: the fans

node_hba_host_x: the HBA host (the FC ports)

node_memory_x: the memory

node_psu_x: the PSU(s)

Hardware

Monitoring the SA controller, StoreOnce 2620, 4210/4220, and 4420/4430


This section contains a list of the SA (Smart Array) RAID controllers. The number corresponds to
the slot location in the server.
The following installed hardware components are included under the tree hierarchy for the RAID
controller:

sa_battery_cap: battery capacitor

sa_cache: cache module

sa_enclosure_x: the enclosure

The rolled up status of all controller components is reported as either Good or Degraded. If the
status is Degraded, drill down into the individual components for more information or use the
Hardware Problem Report to identify the faulty component.

Enclosure
There is always one enclosure for the internal storage.

HP StoreOnce 2620, 4210/4220, and 4420/4430 Hardware tree

133

If the model supports additional shelves, each installed shelf will be listed.

HP StoreOnce 2620 Backup cannot be expanded.

HP StoreOnce 4210/4220 Backup supports the addition of one extra shelf. The head shelf
is identified as Internal.

HP StoreOnce 4420/4430 Backup supports the addition of up to three extra shelves. The
head shelf is identified as Internal. The extra shelves are identified by their port number.

The following installed hardware components are included under the tree hierarchy for each
enclosure:

sa_physical_disk_<enclosure no>_<slot location>: the physical hard disks (see also Drives
(enclosure)).

sa_raidset_<enclosure no>: RAIDset, one for each enclosure, containing the logical drive,
which shows the configured physical storage. This is useful when expanding storage.

The page also provides buttons to switch the enclosure's Beacon LED on and off.

134

Hardware

11 Remote Support
Remote support monitors your StoreOnce appliance and allows the appliance to proactively contact
HP if issues arise on the system. All major (an Alert in the event log) and minor (a Warning in the
event log) hardware events generate an alert that is sent to the customer-specified user and to HP
Support. This alert automatically opens a support case. Generally, these alerts indicate that hardware
should be replaced. HP Support can then quickly ship replacement parts to ensure optimal
performance and availability. This feature requires a proxy server path to the internet so the
appliance can communicate to HP Support. Alerts are transmitted over the firewall-friendly port
443.
NOTE: Enable Remote Support or use HP Insight Remote Support (IRS), but do not use both as it
can result in duplicate error conditions being reported to HP Support.
NOTE: HP recommends entering the entitlement serial and product numbers even if you do not
intend to use remote support. The numbers are saved with the configuration and can be restored
when the configuration is restored.
The following topics are covered in this chapter:

Remote Support (page 135)

Configuring and modifying remote support (page 136)

Customer Information page (page 137)

Server page (page 138)

Storage page (page 139)

Switch page (page 140)

Status page (page 141)

Remote Support page


This page allows you to view the level of remote support and the proxy settings used to connect
to the external network. See Table 41 (page 136) for an explanation of the fields.
After all of the required information is filled out on the information pages, click Send Test Event to
test the connection of the remote support. A message will appear indicating whether or not the test
event was generated; contact HP Support to determine if the test event was received by HP.

Remote Support page

135

Configuring and modifying remote support


Table 41 Remote support fields
Field

Description

Support Level

The level of support configured on the StoreOnce


appliance:
Active Allows HP to control and send commands to
the appliance. This level of support will be available in
an upcoming release.
Passive (default) Allows events to be sent out but does
not permit inbound queries
No support No events are sent out and does not
permit inbound queries (remote support is disabled).

Enterprise Server

The server that will receive the event messages. This is


automatically populated and should not be changed unless
you have a specific reason to do so.

Enable proxy server for Remote Support

If checked (default), allows the use of a network proxy to


access the Internet.

Protocol

The protocol used by the proxy server.

Address

The address of the proxy server.

Port

The port used by the proxy server.

Enable Authentication

If checked (default), the proxy network requires a username


and password. Uncheck if authorization is not required to
access the proxy.

Login ID

The login ID used to access the proxy server.

Password

The password used to access the proxy server.

Re-enter Password

Re-enter the password for initial verification.

1.
2.
3.

136

Click Modify on the Remote Support page.


Enter or edit the appropriate information. See Table 41 (page 136) for an explanation of the
fields.
Click OK.

Remote Support

Customer Information page


This page displays the complete contact information of who should be contacted when Remote
Support indicates that a support case is needed.

Entering and modifying customer information


1.
2.
3.

Click Modify on the Customer Information page.


Enter or edit the contact information. The required fields are indicated with a red asterisk and
red field outline.
Use the Support From drop down box to select who will provide the support: HP Direct or HP
Partner.
If you select HP Direct, enter the HP Passport ID in the appropriate field. If you select HP
Partner, enter the Partner ID in the appropriate field.

4.

Click OK.

Customer Information page

137

Server page
This page displays the entitlement (warranty) serial and product numbers for the servers configured
for remote support.
Click Rescan Devices for the system to discover newly added servers, then add the entitlement serial
and product numbers of the new servers.

Entering and modifying entitlement information for the servers


Table 42 Server Entitlement fields
Field

Description

IP/Host Name

The name of the IP or Host is automatically populated.

Product Name

The name of the HP StoreOnce product receiving remote


support is automatically populated.

Serial Number

The serial number of the HP StoreOnce product receiving


remote support is automatically populated.

Product Number

The product number of the HP StoreOnce product receiving


remote support is automatically populated.

Customer Entered Serial Number

The serial number of the selected component that you must


enter from the warranty tag on the device.

Customer Entered Product Number

The part number of the selected component that you must


enter from the warranty tag on the device.

Entitlement Type

Select either SAID or CarePackID if you purchased one of


these extended warranties for the HP StoreOnce Backup
system or hardware components.

Entitlement ID

The ID of the Entitlement agreement.

Custom Delivery ID

Not intended for this release. Leave blank.

1.

138

Click Modify on the Server page.

Remote Support

2.
3.

Enter or edit the appropriate information. See Table 42 (page 138) for an explanation of the
fields.
Click OK.

Storage page
This page displays the entitlement (warranty) serial and product numbers for the storage expansion
kits (if present) configured for remote support.
Click Rescan Devices for the system to discover newly added expansion kits, then add the entitlement
serial and product numbers of the new couplets.

Entering and modifying entitlement information for storage expansions


Table 43 Storage Entitlement fields
Field

Description

IP/Host Name

The name of the IP or Host is automatically populated.

Product Name

The name of the HP StoreOnce product receiving remote


support is automatically populated.

Serial Number

The serial number of the HP StoreOnce product receiving


remote support is automatically populated.

Product Number

The product number of the HP StoreOnce product receiving


remote support is automatically populated.

Customer Entered Serial Number

The serial number of the selected component that you must


enter from the warranty tag on the device.

Customer Entered Product Number

The part number of the selected component that you must


enter from the warranty tag on the device.

Storage page

139

Table 43 Storage Entitlement fields (continued)


Field

Description

Entitlement Type

Select either SAID or CarePackID if you purchased one of


these extended warranties for the HP StoreOnce Backup
system or hardware components.

Entitlement ID

The ID of the Entitlement agreement.

Custom Delivery ID

Not intended for this release. Leave blank.

1.
2.
3.

Click Modify on the Storage page.


Enter or edit the appropriate information. See Table 43 (page 139) for an explanation of the
fields.
Click OK.

Switch page
NOTE: The Switch page is only relevant to HP StoreOnce B6200 and 6500 Backup systems.
The page will be blank on any other model.
This page displays the entitlement (warranty) serial and product numbers for the switches configured
for remote support.
Click Rescan Devices for the system to discover newly added switches, then add the entitlement
serial and product numbers of the new switches.

140 Remote Support

Entering and modifying entitlement information for switches


Table 44 Switch Entitlement fields
Field

Description

IP/Host Name

The name of the IP or Host is automatically populated.

Product Name

The name of the HP StoreOnce product receiving remote


support is automatically populated.

Serial Number

The serial number of the HP StoreOnce product receiving


remote support is automatically populated.

Product Number

The product number of the HP StoreOnce product receiving


remote support is automatically populated.

Customer Entered Serial Number

The serial number of the selected component that you must


enter from the warranty tag on the device.

Customer Entered Product Number

The part number of the selected component that you must


enter from the warranty tag on the device.

Entitlement Type

Select either SAID or CarePackID if you purchased one of


these extended warranties for the HP StoreOnce Backup
system or hardware components.

Entitlement ID

The ID of the Entitlement agreement.

Custom Delivery ID

Not intended for this release. Leave blank.

1.
2.
3.

Click Modify on the Switch page.


Enter or edit the appropriate information. See Table 44 (page 141) for an explanation of the
fields.
Click OK.

Status page
This page displays the remote support availability status of the proxy and enterprise servers,
indicates if the product models and hardware product numbers have been entered, and indicates
if the device is registered successfully. A red icon indicates a problem with one of those issues. In
addition, a warning appears in red at the bottom of the page if there is a problem with the feature.

Status page

141

12 Access and Device Configuration


This page provides System Information and access to the device configuration functions:

Device Configuration page (page 142)

User Management (page 142)

Email (page 146)

Support Ticket (page 148)

Device Configuration page


System Information shows summary details for the HP StoreOnce Backup system that were set up
at installation and cannot be modified from the GUI.

Table 45 System information


Field

Description

System ID

This is the serial number of the appliance. This is the


number that is required when licensing replication, Catalyst,
or additional storage. It is referred to as the Cluster ID in
the StoreOnce CLI.

Description

This text is used to label and identify the StoreOnce Backup


system. It is set by the user with the StoreOnce CLI system
set description command.

User Management
Two user accounts, Admin and Operator, and passwords are created at installation and are always
included on this page. Users may use this page to modify the passwords. They may also create,
edit, and delete additional users. (See also User types and user roles (page 10).)

User accounts and AD


IMPORTANT: Before granting access to external users or groups using the User Management
tool, you must first:
1. Set the Authentication mode to AD on the NAS CIFS server tab. See Configuring the CIFS
server (page 40).
2. Add the StoreOnce device to an AD domain. See Adding the StoreOnce device to an AD
Domain (page 45).
3. Add any required users or groups to your active directory to grant access to the AD domain.
See Adding users and groups to an AD domain (page 46).
4. Grant your external users or groups access permissions to the HP StoreOnce backup system
using the User Management tool. See To add a user (page 143) and To add a
group (page 144).
NOTE: User accounts may also be managed using StoreOnce CLI commands. See the HP
StoreOnce Backup system CLI Reference Guide.

142

Access and Device Configuration

An operator screen will only show a Modify button, while an Admin user management summary
screen will show additional buttons: Add Group, Add User, and Delete.

To add a user (Admin only)


There are two types of users:

Local Users: A user created solely on the HP StoreOnce backup system.

External Users: A user who belongs to a domain to which the HP StoreOnce Backup system
has been joined. When you add an external user who is already a member of an existing
group, you have the ability to assign this user to a different role than the group role. No
password is required for the external user because that is controlled via the Domain server.

To add a local user


1.

Click Add User.

2.
3.
4.
5.

Select a User Type of Local.


Enter the User Name, and select a User Role of user or admin.
Enter a password for the new user and confirm the password.
Click OK.

To add an external user


1.
2.

Click Add User.


Select a User Type of External.

User Management

143

3.

Enter User Name and User Role of user or admin.


NOTE:

4.

The user name must be in this format and the user must be part of an existing domain:

<DOMAIN_NAME>\<USERNAME>, for example: AdminSys\ghearty

Click OK. If the user name is not in the correct format, an error message will appear, and the
external user will not be created.

To add a group (Admin only)


This option allows you to add a group that has already been set up on the AD domain to which
the StoreOnce Backup system has been joined. When adding a group, you must choose a role
for the group. All members of this group will have the same role.
NOTE: If, after creating the group, you configure a member of that group as an individual user
(external user) with an admin role, that user will then be an admin even if the group role is set to
user. (Role permissions set through Add User take precedence over role permissions in Add Group.)
1.
2.

Click Add Group.


Enter Group Name.
NOTE: This group must already exist in your domain. For example:
yourdomain.com\StoreonceAdmins

144 Access and Device Configuration

3.

Select a permissions role of user or admin, then click OK.


If the group does not exist, exists already, or if there is missing information, an error message
is displayed.

To modify a user
The Admin user and users created with a user role of admin can modify any local user password
or the role of an external user or external group. The Operator user and users created with a user
role of user may only modify their own password and cannot change the role of a group or any
user.

To modify a local user


1.
2.

Select the user to change a password for and click Modify. For a local user, you can modify
the user role or the user password, or both.
Change the role of the user, if required. Enter and confirm the new password.

3.

Click OK. At the confirmation of success page, click OK.

User Management

145

To modify an external user or external group


1.

To modify an external user or group, select the external user or group to modify and click
Modify. You will have the option to change the permissions role. Only users with Admin
permissions can modify roles of users or groups.

2.
3.

Change the permissions role.


Click OK. At the confirmation for the role change, click OK.

To delete a user or group (Admin only)


IMPORTANT:

Do not delete the two default user accounts: Administrator and Operator.

1.
2.

Select the user or group and click Delete.


Click OK to confirm deletion of the selected user or group.

3.

In the success confirmation box, click OK.

Email
Select Email from the Device Configuration menu item to display the current email setup.

146

Access and Device Configuration

The Email Setup page displays the current configuration for sending out event notifications via
email. This includes information needed to route the email (SMTP server), as well as the association
of events with destination email addresses. A single event can generate a notification to multiple
email addresses. Also, different sets of events can generate notifications to different email addresses.

To configure email settings


Click Configure and enter the required details.

Table 46 Email setup parameters


Name

Description

Email Notification

Whether email notification is currently enabled or disabled. When email notification is


disabled, the association between events and destination addresses remains valid, but
the events do not produce email.

SMTP Server

The mail server used to send out the email.

Mail From

The address from which the notification email originates.

Reply To

An optional address if you want the recipient to reply to an email address different from
the address where the email originated.

Test email
1.
2.

Click Test to open the Test Email dialog.


Enter the destination email address and (optionally) a subject, then click OK.
An email message is sent only if email notification is enabled on the Email Setup page.

Events (Email)
Select Events from the Navigator.

The Events topic page lists the event types that may be notified by email and the addresses to
which the email notifications are sent. There are three types of events that generate email
notifications, listed under the Severity column once they have been setup in Manage Email
Email

147

Notifications. If the same event generates email notifications to multiple addresses, a separate row
is used to represent each event/email-address pairing. The fields are:
Table 47 Events notified by email parameters
Name

Description

Severity

Severity of the event (INFO/WARN/ALERT).

Email Destination

The email destination address.

To manage email notifications


1.

Click Manage Email Notifications to update the event/email-address association list.

2.

On the Manage Email Notifications dialog, do one of the following:

3.

Choose an existing email address from the drop-down menu and click Select to display
it in the Update events for addresses field

Enter a new address directly into the Update events for addresses field

Select the event group(s) to be associated with the addresses (Alert, Warn, and/or Info), and
click OK to update the list. The updated list is displayed almost immediately in the Events
Notified by Email topic page.

Support Ticket
The Support Ticket page provides information about the Support Ticket configuration. HP Support
will ask customers to upload support tickets to an ftp site to aid diagnosis of issues a customer may
be experiencing. Information about support tickets that have been generated is found under the
Data Collection topic. See Data collection (page 149).

To modify the Support Ticket configuration


Click Modify, make the required changes, and click OK.

148

Access and Device Configuration

Table 48 Support ticket parameters


Name

Description

Automatic data collection


enabled

Shows whether data collection for a system crash is enabled or not.

Number of data sets to be


retained

The retention policy. The number denotes the number of previously collected tar files to
be retained in each node.

Send system configuration


by email enabled

After each data collection, a zip file containing specified StoreOnce and system command
outputs representing the system configuration may be sent. This can be enabled or
disabled.

SMTP server

SMTP server to send the configuration information.

From

Email ID from which the configuration email will be sent.

To

Email ID to which configuration will be sent.

Data collection
This page provides a log of generated data collections. Collect a log, download it, and delete it
from this page. Note that support tickets can be quite large in size.
NOTE: The Collect, Download, Delete, and Delete All buttons are only available in the GUI to
Administrators. However, Operators can still Collect and Delete support tickets using the CLI.

Support Ticket

149

Table 49 Data collection parameters


Name

Description

Name

The name assigned to the data collection.

Description

Description of the data collection.

State

The state of the data collection. A collection process can be in one of the following states:
COLLECTING, COLLECTED, PARTIALLY_COLLECTED, PACKAGING, DELETING,
DOWNLOADED, or FAILED.

Date

Timestamp of when the data was collected.

Initiator

The initiator of the data collection. A collection can be invoked manually or automatically
during a system crash.

Size

The size of the data collection.

Collect Data
Use this dialog to invoke a new log collection. This operation collects data such as log files and
system command output. The data is collected in a tar file that is assigned a name. Once collected,
use the Download button to get the collected data.
NOTE:

This operation may take some time.

The equivalent StoreOnce CLI command is support create ticket and is accessible to both
Administrators and Operators.

The dialog contains one field: filename.

Download data collection


Use the Download button to download the selected data collection.
HP recommends downloading that support ticket as soon as possible before doing anything else
to the system such as rebooting or changing a node to maintenance. If the active management
service moves to another node before the ticket downloads, the ticket cannot be retrieved from the
StoreOnce GUI.

150

Access and Device Configuration

Delete data collection


Use the Delete button to delete the selected data collection, or Delete All to remove all data
collections. This operation removes the tar files on each node from the system.
NOTE:

This operation may take some time.

The equivalent CLI command is support del ticket and is accessible to both Administrators
and Operators.

Support Ticket

151

13 Events
Select Events from the Navigator to display each Alert, Warning, and Information message
generated by the Management Server.
Three levels of events are represented:

Alerts: Disruptive events that can result in loss of access to data.

Warnings: Potentially disruptive conditions in which access is not lost, but if the situation is
not addressed, it can escalate to an Alert condition; for example, reaching a very high server
CPU utilization or approaching a quota limit.

Information: Events occurring under normal or non-threatening conditions that change the
system.

To define how long events are kept before being deleted from the log, see To delete events from
the log (page 152).
TIP:

See also the Hardware Problem Report (page 124) (not available with HP 4900).

Click anywhere in the column title bar to display a menu. If the column is sortable, sort options are
enabled. You can also hide and show columns from this menu.
Table 50 Events log columns
Name

Description

Level

The icon in the Level column displays the severity of the event. This column is sortable by
severity type.

Time

The time that the event originated on the Management Server. Click on the column heading
to sort in ascending or descending order.

Event

The text of the event, including details and suggested actions. This column is not sortable.

Use the log navigation buttons at the bottom of the log to move through the pages, move to a
specific page, or filter the type of event message that is displayed.

To delete events from the log


NOTE: It is sometimes necessary to reduce the size of the Event log before carrying out a software
update. Always refer to the update release notes to check the current recommendation.

152

Events

1.
2.

Click Delete at the top of the Events log.


Enter the number of days. All events older than this will be deleted.

3.

Click OK.

To delete events from the log

153

14 Configuration save and restore process


StoreOnce appliances enable creation of a backup of device configuration settings in the form of
a file that can be retrieved from the appliance and stored on the users PC for possible use in the
future.
The configuration backup file may be used to quickly configure a replacement or repaired StoreOnce
appliance in the unlikely event that the appliance fails and all data and configuration details are
lost. For example, a failure of the appliance operating system has resulted in the need to re-image
the appliance and configuration details and data are lost.
The configuration save and restore process is managed via the StoreOnce CLI and an SFTP client
is required to download or upload the saved configuration file.
CAUTION: The configuration save and restore process does not include encryption key store
data. If using this feature, separate StoreOnce CLI commands should be used to back up the
encryption key store and store it safely in an offline location. Use the original key store to access
encrypted key store data after a restore.

Configuration file
The configuration file consists of two parts:
1. A set of instructions in the form of a text file for the user to manually restore some of the network
and device management configuration settings that cannot be automatically restored.
2. A zip file containing StoreOnce device configuration settings that automatically restore
configuration settings that have been created for StoreOnce VTL, NAS, Catalyst, Replication
and housekeeping functions.
IMPORTANT: If settings in the text file need to be restored, the manual restore should always be
carried out before the automatic restore.

When should a configuration file be generated?


A configuration file should be generated and copied from the StoreOnce appliance whenever a
change in configuration is made to the appliance, in order to ensure that if a recovery is required
then the latest data is available, for example:

After changing network settings

After creating virtual tape libraries, NAS shares or StoreOnce catalyst stores

After modifying replication settings

After updating software

IMPORTANT: Configuration files saved on older versions of the software are not usable after the
software is updated.

Contents of the configuration text file


The configuration text file contains information required to reconfigure some appliance settings; it
details the commands that need to be sent via the StoreOnce CLI interface or the steps required in
the GUI to apply the settings.
The text file contains the configuration details for the following settings:

User Accounts: The user accounts and account type settings and the StoreOnce CLI command
required to create these accounts are provided. Passwords are not provided in the text file for

154 Configuration save and restore process

security reasons. Only custom accounts are provided, the default Admin and Operator account
settings are not included in the file.

Network: StoreOnce CLI command information is provided to allow the user to reapply network
settings for 1GbE and 10GbE network configurations.

Time and Date: This includes NTP server and timezone settings for the appliance.

SNMP Trap: SNMP trap users, trapsink and version configuration settings are provided in the
form of StoreOnce CLI commands that must be issued to re-configure the SNMP trap
configuration.

Email Alerts: Configuration settings for email servers, and registered email addresses with
their event levels are provided so that these settings can be re-entered via the GUI.

Licenses: License keys for capacity expansion, replication and catalyst are provided in the
text file along with the command syntax for re-entering the license keys.

IMPORTANT: To restore any of the above settings, do so BEFORE performing the automated
portion of the restore, otherwise some settings will not be restorable using the automated process.
Under each section, a list of CLI commands (if available) or instructions to restore the Device
Management settings are listed.

Example configuration file


The following example is for an HP 4000 or 2000 Series Backup system.
HP StoreOnce Recovery Instructions
Product:
Cluster ID: HPCZJ044017Z
Date Recorded: 2012-Oct-03 13:10:17 UTC
#User Account Management
1. accounts add bob level user password <current password> new password <new password>
2. accounts add kate level admin password <current password> new password <new password>

#Network configuration
net create config current description myconfig WriteProtect no DNS [] subnet Sub1 default yes IPAddr 192.168.1.12
netmask 255.255.255.0 gateway 192.168.1.1
#TimeZone Settings
time set timezone UTC
#SNMP TRAP configuration
1. snmp add trapsink mysimserver.mycompany.local version 1 event alert
#SNMP Enable configuration
snmp enable version 1 engine-id

allownonv3request no

#SNMP Set configuration


snmp set ro-community public
#EMAIL configuration
To configure the Email settings and Notification, Login to GUI.
1. Navigate to Device Configuration
2. Select Email option
3. Click on Configure button available on right top corner.
4. Enter the required details for below fields on Pop Up.
5. SMTP server : snmp.mycompany.local
6. Mail from : administrator@mycompany.local
7. Reply to : administrator@mycompany.local
8. Enable Email Notification : Yes
Registered Email Addresses and respective events :
1. bob@mycompany.local ALERT
2. kate@mycompany.local ALERT
3. kate@mycompany.local INFO
4. bob@mycompany.local WARN
5. kate@mycompany.local WARN

#LICENSE configuration
1. license add QD9A BQMA H9P9 KHWY UJA5 HW6V Y9JL KMPL
TSNJ RKLL PUWS JMQK 98S8 NJY5 TWVR ZWWA A6S3 CXCM G5NQ
ENT5 EZWD LEMX JUBW SEFJ EXRC 2FCE ZEKV UKX5 3FJF J945
"IPP12IZ570886A77C3B46999914 EH995B HP D2D4112/D2D4312
2. license add QDQC AQMA H9PQ KHUY VRB5 HW6N Y9JL KMPL
TSNJ ZKTN MUGT JMQK 98S8 NJA7 TWVR ZWWA A6S3 LQDN W4FU
ENT5 EZWD LEMX JUBW SEFJ EXRC 2FCE ZEKV UKX5 3FJF J945
"IPP12IZ970886A9054ED860032B BB862AAE"

B89H MZVU DXAU 2CSM GHTG


RFMU SKG2 3MPL QYEG QWCT
L88K XUUA QTTY JDU4 56GF
Backup Sys Upgr Kit"
B89H MZVU DXAU 2CSM GHTG
8F5L WJWC 388D 9ZPJ QWCT
L88K XUUA YSL9 ND9E XGCN

L762 5KF5 HJVM KJVG D5KM EFVW


HD92 E2J5 DJDA ZQCA PNGA 3ZLQ
EH3B AT8K 35PU
L762 7KF5 UPVA KJVT D5KM EFVW
HD92 E2J5 DJDA ZQCA PNGA 3ZLQ
ADXF B48S XFM9

Contents of the configuration text file

155

3. license add 9DAG AQMA H9P9 GHW3 VVA5 HW6V Y9JL KMPL B89H MZVU
TSNJ ZKTN NUGS JMQK 98S8 5JQ5 TWVR YXWA A663 SUDM W4RY FEF4 GJ5W
ENT5 EZWD LEMX JUBW SEFJ EXRC 2FCE ZEKV UKX5 3FJF J945 L88K XUUA
"IPP12IZ377086A89657B5038BD1 BB863AAE"
4. license add 9DQE BQMA H9PA 8HWY VJA5 HW6N Y9JL KMPL B89H MZVU
TSNJ JK3L 8UWS JMQK 98S8 5JY5 TWVR ZWWA M65U CXCN G559 BGEM GKB6
ENT5 MZWD YEMX QMUE SXA7 7QTT SFJV 68LZ MHCZ 5ELN J945 S88K XUU4
"IPP12IZ733986A7ED357773CEB2 EH984A HP D2D4312 Replication LTU"

DXAU 2CSM GHTG L762 LKNZ VKFE KJVT D5KM EFVW


ZSPC QYYS QWCT HD92 E2J5 DJDA ZQCA PNGA 3ZLQ
YSL9 ND9E XGCV ADXF B48S XFM9
DXAU 2CSM GHTG L762 FKF3 VLF9 KJVT D5KM EFVW
3TP2 9YEK QWCT HD92 E2J5 DJDA ZQCA PNGA 3ZLQ
8KTK F3QU VECE 9DTR B48S XFM9

Settings restored after automatic recovery


The following configuration settings are restored by uploading and applying the configuration zip
file through the CLI:

Virtual Tape Library: All configuration settings for the virtual tape library device are restored,
namely:

Emulation type of library

Number of cartridge slots

Number and emulation type of drives

Cartridge size and barcode length

Fibre channel or iSCSI settings

After recovery cartridges are not created in the cartridge slots, they are created after the library
recreation is complete using the Create cartridges function.

CIFS shares: All configuration settings and shares are recreated, namely:

Authentication type (None, User, AD)

Local user accounts (for User authentication)

Share name and description

Share user access settings

NFS shares: All configuration settings and shares are recreated, namely:

Host access lists

NAS share names

Share host access setting

Replication: The information recovered is as follows:

Replication local appliance settings: Maximum concurrent jobs, Sync progress logging,
Out of sync notification settings, Port number settings

Replication partner target appliances (IP and Ports)

Blackout and throttling window settings

Source appliance permissions

Replication target share/library mappings

Replication source appliance mappings are not restored because this would result in deletion
of content on replication target devices after recovery completes. Replication mappings can
be recreated after the recovery completes in order to recover replica data to the
repaired/replaced appliance.

156

Configuration save and restore process

Catalyst: The information recovered is as follows:

Store name

Access control list

Local appliance settings: Port number and Maximum concurrent jobs

Blackout and throttling window settings for copy

Housekeeping: The information recovered is as follows:


Blackout and throttling window settings

Performing a configuration save


A configuration save operation can be done at any time using the following process:
1. Log into the StoreOnce CLI using any IP address that can access the appliance. Use a login
account with Admin privileges.
2. Run the command:
config save devices
This command will complete immediately and return to the prompt, the configuration settings
will be created in the background.
3.

Run the command:


config show list
Check that the configuration file has been created; it will only appear in the list once the
creation process is complete.

4.
5.

To retrieve the configuration file from the appliance, SFTP into the appliance using an SFTP
client and a login account of an appliance administrator.
From the /config directory copy the configuration zip file and associated text file to a local
PC.

Prerequisites for a configuration restore


Before restoring the configuration verify that:

All hardware is physically repaired or replaced with no defects (such as failed disks).

There are no configured devices (VTL, NAS or Catalyst devices).

All settings in the configuration text file are manually restored.

Restoring from the configuration zip file


To restore only StoreOnce device settings (VTL, NAS, Catalyst, Replication and Housekeeping),
apply the configuration zip file as follows:
1. The saved configuration zip file is in the config folder on the appliance.
NOTE: This assumes that the appliance was not repaired or replaced; no QR was necessary
so the configuration file is still on the system. It is advisable to use the config show list
command to check for the name of the latest zip file.
2.

Run the StoreOnce CLI command:


config restore devices <config_filename>

Performing a configuration save

157

3.

After configuration, recovery backups can be configured and replication mappings


re-established in order to reverse replicate data back to the appliance (see replication
information in the user guide)

WARNING! QR is a complete re-image of the device and is only used for catastrophic issues or
major software updates where compatibility cannot be maintained.
NOTE: To restore network or other device management settings use the procedure described in
the following section. It is also the procedure you use after a QR.

Performing a full configuration restore on a StoreOnce Backup system


Refer to the appropriate HP StoreOnce Backup Maintenance and Service guide for your product
for instructions on performing a full configuration restore and recommendations on contacting HP
Support when carrying out a configuration restore in conjunction with a Quick Restore.

Deleting configuration files from an appliance


The saved configuration files remain on the StoreOnce appliance after creation and after a recovery
operation. They can be safely left on the appliance or can be identified and deleted using the
following StoreOnce CLI commands:
config show list
config delete <config_filename>

158

Configuration save and restore process

15 Storage management
This chapter describes:

The storage RAID configuration

How to identify a failed disk

How to replace a disk

How to rebuild the RAID if several disks fail

How to expand storage after adding a new shelf

How to expand storage using a previously configured shelf

NOTE: For instructions on how to connect additional storage by adding a new capacity upgrade
enclosure (not available with the StoreOnce 2700 or 2620 Backup system), please see the printed
documentation supplied with the additional storage.
NOTE: It is not recommended to add an enclosure containing disks that already have a storage
configuration present, for example, an enclosure moved from another StoreOnce appliance. If this
is done, the previous configuration must be deleted from this enclosure before expanding the
storage.

RAID configuration
All HP StoreOnce Backup systems are supplied with their base storage already configured for use,
this storage comprises the disks in the storage system itself. On some models there are dedicated
disks for the operating system; on others the operating system and backup data storage are all on
the same disks.

The HP StoreOnce 4900 head server unit has two disks only, which are used for the operating
system and filesystem. If one disk fails, the server unit will continue to operate but the failed
disk should be replaced immediately. The HP StoreOnce 4900 Backup system always requires
one disk enclosure with base storage of 11 disks for user data + 4 hot spare disks. Up to five
additional expansion kits may be added to the disks in the first disk enclosure to increase the
backup data capacity, also RAID 6. These disks are configured in RAID 6 pools, such that
two disks per pool can be lost without loss of backup data.
One further disk enclosure can be added to the system, and is connected to the second RAID
controller card. Up to five additional expansion kits may also be added to the disks in the
second disk enclosure to increase the backup data capacity, and the storage expansion model
as the same as for the first disk enclosure.
There are two hot spare disks in each drawer of the disk enclosure, bays 34 and 35. If a data
disk fails, the hot spare disk will automatically be used until the failed disk is replaced. It will
only be returned to its status of hot spare disk when the data has fully rebuilt on the replacement
disk. The hot spare disks provide RAID 6 redundancy for the volumes within each drawer.
However, it is important to replace failed or predictive failing disks as soon as possible. If
more than two disks fail in the same pool, the system will fail and data will be lost. See the
HP StoreOnce 6500 Backup system Maintenance and Service guide for more detailed
information.

The HP StoreOnce 4700 head server unit has two disks only, which are used for the operating
system and filesystem. If one disk fails, the server unit will continue to operate but the failed
disk should be replaced immediately. The HP StoreOnce 4700 Backup system always requires
one enclosure of 12 disks for user data, these disks are in a RAID 6 set, such that two disks
per enclosure can be lost without loss of backup data. Up to seven additional enclosures may
be added to increase the backup data capacity, also RAID 6. The HP StoreOnce 4700 supports
daisy chaining.
RAID configuration

159

The HP StoreOnce 4500 Backup system has 12 disks in the storage system itself; two of these
disks (disk 1 and 2) are dedicated for use by the operating system and are in a mirrored
configuration, such that one disk can be lost without the failure of the system. The remaining
10 disks in the system are in a RAID 6 set which contains the backup data, two disks can be
lost in this system without loss of the backup data.
The HP StoreOnce 4500 Backup system can be expanded with up to three additional enclosures
of 12 disks to increase the backup data capacity. Two expansion options are available, a
24TB Capacity Upgrade Kit and a 48TB Capacity Expansion Kit. These disks are in a RAID
6 set, such that two disks per enclosure can be lost without loss of backup data. The 48TB
enclosure includes a hot spare disk in Slot 12; when not in use its LED indicators will be off
and it will show as a spare disk in the Hardware tree. This spare provides an extra level of
resiliency required with large capacity disks to allow for the longer RAID rebuild times, which
allow a larger window for multiple drive failure events. The 24TB expansion does not have
the hot spare and all disks are active in the RAID.

HP StoreOnce 4420/4210 and 4430/4420 Backup systems all have 12 disks in the storage
system itself; two of these disks (disk 1 and 2) are dedicated for use by the operating system
and are in a mirrored configuration, such that one disk can be lost without the failure of the
system. The remaining 10 disks in the system are in a RAID 6 set which contains the backup
data, two disks can be lost in this system without loss of the backup data.

The HP StoreOnce 4420/4210 and 4430/4420 Backup systems can be expanded with
additional enclosures of 12 disks to increase the backup data capacity, these disks are in a
RAID 6 set, such that two disks per enclosure can be lost without loss of backup data. The HP
StoreOnce 4430 supports up to four expansion shelves; daisy chaining; is not supported.

HP StoreOnce 2700 and 2620 Backup systems have 4 disks in a RAID 5 system, the operating
system and backup data are both stored on this RAID Set. RAID 5 allows for a single drive
failure without loss of either the backup data or OS partitions.

IMPORTANT:

It is very important that failed disks are replaced promptly.

In order to ensure that you are alerted to disk failures ensure that either or both of SNMP traps
and email alerts are configured so that in the event of a disk failure you are notified immediately
and can take action to replace the disks.
Note that ALL enclosures of storage must be working for the system to operate; if the RAID fails on
any one enclosure due to exceeding the maximum amount of failed disks in a pool then ALL data
is lost. In the case of the HP StoreOnce 2700 and 2620 Backup system, if more than one disk
fails then the data and operating system are lost and a Quick Restore of the appliance OS will
be required before the unit can be used again.

Identifying a failed disk


WARNING! Replace failed or predictive failed disks as soon as possible. Any subsequent disk
failure within the same pool or array will result in complete data loss.

Using the StoreOnce GUI


If you configured recipients for SNMP traps or email alerts, they will be notified of a disk failure.
Use the Hardware page of the GUI to find detailed information, see Hardware (page 126).

160 Storage management

Use the GUI to:

HP StoreOnce 2610/20, 4210/20 and 4420/30: Access the Hardware Problem Report to
identify problems with a failed or failing disk; see Hardware Problem Report (page 124).

Access the appropriate Hardware page for details for the device.

HP 4900: Hardware Storage Clusters Storage Cluster n Drive Enclosure Sub


Enclosure (Drawer n) Drives

HP 2700, 4500 and 4700: Hardware Storage Storage Cluster Drive Enclosure
Drive

HP 2620, 4210/4220 and 4420/4430: Hardware SA_controller_n SA_enclosure_n


Hard Disk

The disk fault LED (amber) will also be illuminated on the disk carrier.

For all systems other than the HP StoreOnce 4900 Backup system, you can use the Beacon
LED On button on this page to turn the LED on the front of the disk on, which makes it easier
to identify and replace.
NOTE: HP StoreOnce 4900 Backup: If the disk is in the server node, its details are under
the Server branch of the Hardware tree in Hardware Server Server Storage. There are
no buttons on this page.

Using the StoreOnce CLI


The following StoreOnce CLI commands can also be used to identify specific disk locations, to
navigate the hardware tree to identify the disk and enclosure, and to flash the Beacon LED on and
off.
hardware show problems
hardware show status
beacon <dev_id><on/off>

Replacing a hot plug disk in a 4900 disk enclosure


This section applies to HP StoreOnce 4900 Backup systems only.

Important Safety information


WARNING! To reduce the risk of personal injury or damage to the equipment, ensure that only
one hard drive drawer is extended at a time.
When adding hard drives to the hard drive drawer, observe the following general guidelines:

When the drawer is opened, the cooling fans in the enclosure run at full-speed. This is normal.

Hard drives are sensitive to excessive vibration. Use care when opening and closing the
drawer.

NEVER leave the drawer open for any length of time. A single drawer should be opened only
for maintenance and storage expansion.

Verify that the drives are fully seated before closing the drawer.

The drawer is fully closed when the fans slow down to their normal speed.

The drawer should be closed with the handle in the released position.

CAUTION:

Remember to close the handle after closing the drawer

Replacing a hot plug disk in a 4900 disk enclosure

161

To install the drives


1.

Use the StoreOnce User Interface to identify which drive needs replacing.
For example, to identify the disks installed in drawer 1, expand the Hardware tree:
Hardware Storage Cluster 1 Drive Enclosures Sub Enclosure (Drawer 1) Drives
A list of installed drives is displayed with their disk bay locations.

2.

Open the hard drive drawer for the relevant drawer. Pull the handle up (1) and out (2) to
extend the drawer (3).
Figure 9 Opening the disk drawer

162

Storage management

3.

Press the button (1) to release the eject lever. Pull out the disk carrier handle (2) and slide the
hard drive assembly (3) out of the drive bay. Be sure to support the drive when pulling it out
of the bay.
Figure 10 Removing the drive

4.

Press the button (1) to release the carrier handle (2). Insert the hard drive (3) and close the
carrier handle (4).
Figure 11 Installing the drive

Replacing a hot plug disk in a 4900 disk enclosure

163

5.

Close the hard drive drawer. You will hear it click into place when it is securely closed. The
fans will return to normal speed when both drawers are properly closed.
WARNING! Pinch hazardKeep hands out of front and rear of chassis when closing hard
drive drawers.
CAUTION: To prevent improper cooling and thermal damage, do not operate the disk
enclosure for an extended period of time with the drawer open.
CAUTION: To prevent improper cooling and thermal damage, do not operate the disk
enclosure unless all bays are populated with either a disk or a disk blank.

If several disks fail


If more than two disks fail in the same pool or 6disk array, all data is lost and not recoverable.
However, if several disk failures are reported at once, it is possible that the disks are not failing
but some other component has failed. In these situations action should be taken to rule out the
possibilities of loose/broken cables, faulty RAID controllers or powered-down Capacity Upgrade
Kits BEFORE replacing the disks. If the problem is caused by components other than the disks, it
is possible that no actual data loss has occurred.
CAUTION: Although there is a Rebuild this RAID set button available on the GUI Hardware
pages, this feature should only be used under the supervision of HP Support. This button is not
available with the HP StoreOnce 4900 Backup system.
In the event of multiple disk failures on a single enclosure all backup data will be lost so it is very
important that if disk failures do occur they are dealt with swiftly and disks are replaced.
NOTE: The head unit of the StoreOnce 4900 and 4700 contains two disks only and is not a
RAID 6 set; if both disks fail, the server has failed.
HP StoreOnce 4900 Backup systems have four hot spare disks in each disk enclosure, and support
up to six pools of 11 disks, but only two may fail in the same pool without data loss.
In StoreOnce Backup systems that have a head unit shelf with 12 disks, up to two disks may fail
in slots 3 to 12. The other two disks are used for the operating system files and support one disk
failure only.
In StoreOnce Backup systems that support a 12disk expansion storage shelf up to two disks may
fail in slots 1 to 12.
Multiple disk failure is not supported in the StoreOnce 2700/2620 Backup system.
After the failed disks are replaced it is necessary to remove the old filesystem configuration and
rebuild a new one.
1. Use the following StoreOnce CLI to remove all configured storage on the appliance (except
that used by the operating system):
hardware delete storage all
2.

This command cleans up all filesystem configuration and delete logical drives (LUNs) on all
storage devices.
WARNING! THIS COMMAND COMPLETELY DELETES ALL CONFIGURED STORAGE. It runs
at any time even if the storage is healthy.

164 Storage management

3.

After the delete command has completed rebuilding the storage system use the following
StoreOnce CLI commands to discover and add storage to the system
hardware prepare storage
hardware add storage
This will configure both the storage in the appliance (base storage) and any attached expansion
shelves, if licenses are present on the appliance.

Expanding storage after adding storage


Please refer to the Capacity Expansion Guide supplied with the Capacity Expansion kit for detailed
instructions about licensing additional storage and expanding storage on the StoreOnce Backup
system.

Expanding storage by adding a previously configured expansion shelf


NOTE: This section is not relevant for HP StoreOnce 4900 Backup systems, which have disk
enclosures and not expansion shelves..
There are two instances where it may be necessary to expand storage using shelves that have
previously been configured:

There has been a catastrophic event and the filesystem is broken. It has been necessary to
run the QR process to restore all storage (on the head unit and any expansion shelves) to the
default state of a clean appliance. In this scenario all storage must be deleted before being
added back into the configuration. The process is the same as rebuilding the RAID set after
multiple disk failure. See If several disks fail (page 164).

The QR process has been run on a system, but some of the storage was switched off during
the process. It is possible to integrate the missing storage into the restored system by deleting
the LUN of the shelf that was omitted. (On the StoreOnce CLI and GUI, the LUN details are
found in the sa_logical drive element of the hardware tree under the sa_RAIDset entry for
each enclosure. For HP 4500 and 4700 systems, the LUN details are found in the Storage
Cluster Pool Volume element of the Hardware tree.)
This process would also apply in the very unlikely event that a user was moving shelves between
multiple StoreOnce Backup systems. Be aware, if doing this, that it could cause complications
with storage licensing.

The following process must be completed prior to following the normal Storage Expansion process
for new blank disk enclosures. If an attempt is made to add this storage enclosure without first
deleting the LUN (logical drive), the add process will fail and report that the storage was not in a
suitable state for addition.
IMPORTANT: This process applies only when adding one or more enclosures with a pre-existing
LUN layout on its disks. It should not be used when replacing individual disks in an enclosure or
rebuilding the RAIDset after multiple disk failure.
1.

2.

Connect and power on the expansion enclosure that is to be used, ensuring that it is attached
to the correct enclosure port. Then wait 5 minutes for the storage monitor to recognize the
newly attached device.
Run the StoreOnce CLI command:
hardware show problems

3.
4.

This will display warnings for all enclosures and you can identify the SA enclosure that is
causing a problem because it has an alien storage configuration.
To display more details about the problem enclosure run the StoreOnce CLI command:
hardware show status <problem_enclosure> details
Expanding storage after adding storage

165

5.

Look at the diagnostic message and scroll down to the logical drive section to locate the UUID
of the logical drive that is not configured.
NOTE: It is also possible to view the hardware tree from the StoreOnce GUI and expand
the tree to locate the storage enclosure that contains the alien LUN.

6.
7.

After identifying the logical unit that needs to be deleted, note its UUID because you will need
to specify this in the delete command.
Run the following StoreOnce CLI command to delete the LUN:
hardware delete storage <UUID>
The command will complete successfully if the LUN can be deleted i.e. it is not mounted.

8.

After the delete command has completed rebuilding the storage system use the following
StoreOnce CLI commands to discover and add storage to the system:
hardware prepare storage
hardware add storage
This will configure both the storage in the appliance (base storage) and any attached expansion
shelves, if licenses are present on the appliance.

166 Storage management

16 Basic troubleshooting

Accessing the CLI (page 167)

Password problems (page 168)

Pulling a Support Ticket (page 168)

Licensing (page 168)

Multiple users (page 169)

Connecting to the StoreOnce Backup System from the backup application (page 169)

Timeout problems with NAS CIFS shares (page 169)

Power off and power on (page 170)

NFS State handle error (page 170)

Backup or replication fails (page 170)

Catalyst troubleshooting (page 171)

Performance (page 171)

StoreOnce Backup System configuration problems (page 171)

Upgrade licenses (page 172)

Accessing the CLI


Many of the topics in this section require access to the StoreOnce Command Line Interface (CLI).
They cannot be executed from the GUI. There is a separate StoreOnce CLI Reference Guide, which
you should use for more detailed information. However, a brief summary of how to access the
StoreOnce CLI is also included in this guide.
The user access is the same as the GUI, with the same roles. The Admin user has access to all
available CLI commands. The Operator user can view status and configurations but is not able to
make configuration changes.

To access the CLI


The StoreOnce CLI can be accessed:

Remotely: using a ssh session to the Management Console (ssh client applications, such as
PuTTY, are freely available from the internet). This is the normal access type.
ssh <username>@<IP_address> where the <IP_address> is one of the addresses
listed under IP address on the StoreOnce page .

If necessary, by a physical direct connection: connect a keyboard (USB or PS2, if available)


and VGA console to the appropriate ports on the rear of the StoreOnce Backup system. See
the appropriate HP StoreOnce Installation and Configuration Guide or HP StoreOnce
Maintenance and Service Guide for details.
NOTE: When accessing the CLI directly, ignore any Linux dump logs. Press Enter to display
the CLI login prompt.

Accessing the CLI

167

Figure 12 Physical connections to HP StoreOnce 4900 Backup

VGA connector

USB connectors

Figure 13 Physical connections to HP StoreOnce 4700/4500 Backup

1 and 2

PS2 connectors

4 and 5

USB connectors

VGA connector

Password problems
Admin users may reset passwords for operator users.
If the Admin credentials are accidentally lost, it is possible to reset the Admin password using the
account hpresetpassword. This account is also password protected, it can only used from the
console and the end-user is recommended to change this password after installation and store it
in an offline Password Security tool. See the HP StoreOnce Backup CLI Reference guide for more
details.

Pulling a Support Ticket


A support ticket is a snapshot in time of the StoreOnce product, showing the configuration, status
and health of the product, as well as historical events for use with troubleshooting the product. It
is also called a collect.
It also contains lower level tracelogs for the use of HP engineers.
It can be manually collected by the customer in two ways from the Management Console:

From the GUI (Admin and Operator user). See Support Ticket (page 148).

From the StoreOnce CLI (Admin user only). See the HP StoreOnce CLI Reference Guide.

NOTE: If a kernel crash occurs, an automatic ticket will be generated. A ticket will be produced
with the filename: tkt_<datestamp>_<crashed nodename>.zip

Licensing problems
The Instant-on demo license may be enabled when the system is configured. This license enables
StoreOnce Catalyst and Replication for 90 days.
168 Basic troubleshooting

To continue using these features, separate licenses must be purchased for StoreOnce Catalyst and
Replication and applied within the 90 day period. If they are not, data is not lost but:

Replication: Replication Target libraries will continue receiving replicated data, however, you
will receive notification every 24 hours that your license has expired.

Catalyst: Catalyst stores will still be available as target devices for backup, however, you will
receive notification every 24 hours that your license has expired.

Use StoreOnce CLI commands to show the current license status and apply the demo and individual
licenses. See the HP StoreOnce Backup system CLI Reference Guide and Licensing (page 16)
for more information.

Multiple users
The HP StoreOnce Management Console supports multiple GUI and CLI sessions. However, we
recommend:

No more than 8 active Operator sessions for the GUI

No more than 16 active Operator sessions for the CLI

No more than 1 active Admin session to ensure there is no confusion when configuration
changes are made

Currently, you cannot see which users are logged in. The accounts show command will list all
the user accounts defined for the HP StoreOnce Backup system. For each account the authority
level is provided.

Connecting to the StoreOnce Backup system from the backup application


Make sure you have the latest version or software patches for the backup application. Please see
http://www.hp.com/go/ebs for supported applications.
Stop and restart the backup application services after the backup device has been discovered. If
you still cannot access the device, check Device Manager to make sure it is accessible from the
host.

For iSCSI devices: Make sure that the iSCSI initiator is connected to the devices and log on
to them, if they are not, configure them on the Targets tab of the iSCSI Initiator.

For Fibre Channel devices: Models with an 8Gb Fibre Channel card have a theoretical limit
of 255 devices per Fibre Channel port on a host or switch; models with 4Gb Fibre Channel
card have a theoretical limit of 127 devices per Fibre Channel port on a host or switch.

NOTE: There are practical limitations on the number of devices that each host or HBA can access.
It is possible to configure more drive and library devices than a host can access. The limit for
Windows or Linux hosts using the iSCSI interface is 64. Although the Fibre Channel connection
supports a greater theoretical number of devices per Fibre Channel port on a host or switch, HP
recommends that no more than 64 devices are configured for use by a single host.

Timeout problems with NAS CIFS shares


By default, Windows CIFS timeout is set low for NAS backup implementations. This can lead to
various error message related to lost connection to the share, unrecoverable write errors or timeout
problems resulting backup job failures. It is recommended to add or to increase the SessTimeout
value from the default of 45 (seconds) to 300 (five minutes).
By increasing the timeout, it ensures that the Windows CIFS timeout does not cause your backup
application to prematurely timeout the running job.

Multiple users

169

NOTE: This can resolve issues resulting from timeouts, but is not exclusively the only reason for
such failures. A large number of out of sequence writes causing slow response times within the
product often can be the root cause. Further analysis may be required should increasing the timeout
not be successful.
In order to increase the timeout:
1. From the Start menu, click Run....
2. Type regedit in the Open: field and click OK.
3. Expand and locate the registry subtree as follows:
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \LanmanWorkstation \
Parameters
4.
5.
6.

Add a new REG_DWORD key with the name of SessTimeout.


Set the timeout value. It is recommended to initially set the timeout value at 600 and then
change the value according to the situation of your machine.
Reboot the client.

Power off and power on


There are no commands within the GUI to control the power on/off or reboot the appliance. All
the commands should be run from the StoreOnce CLI. See the Advanced troubleshooting chapter
in the HP StoreOnce Backup system user guide for your product for more information.

NFS State handle error


NOTE:
The
1.
2.
3.

NetBIOS name resolution is not supported on CIFS shares.

following sequence will cause problems when connecting to a NAS share.


Create an NFS share and mount it on a Linux box.
Delete the share on the StoreOnce Backup system without unmounting it from the Linux box.
Recreate the share again with the same name.

In this scenario, the Linux client will assign a new set of inodes to the new share, but when trying
to access the old mount point it will use the previous set of inodes and will therefore not manage
to connect.
Reboot the host Linux system and the connection will work again.

If backup or replication fails


Backup fails
Check the system Events (at the bottom of the navigation tree). One reason for a backup failure is
that the system has reached 90% of storage capacity used. An alert is generated at 90% and at
each increase of 1%. When capacity reaches 99% full, the system becomes read-only.
HP also strongly recommends checking backup application error logs. There are a couple of things
that may result in errors:

170

Exceeding the maximum concurrent jobs

Exceeding the maximum number of concurrent open files for NAS

Exceeding the total number of files in a NAS share

Reconfiguring devices whilst backups are in progress

Deleting replication mappings

Basic troubleshooting

Refer to the HP StoreOnce Concepts and Configuration Guidelines for recommended and maximum
values.

Replication fails
If replication needs to take place through a firewall, the network administrator will need to open
(TCP) ports 9387 (Command protocol) and 9388 (Data protocol) to allow the replication traffic
to pass to and from the HP StoreOnce Backup systems.
If the replication Source Appliance fails and goes offline whilst it was performing a NAS replication
job, the replication target share appliance may be left in an inconsistent state. This state may result
in failure to recover from some files in the share or perform a list of files in the share because
relationships between files and folders have been lost. This will automatically be repaired by the
target appliance as soon as it detects the loss of the source appliance, however it may take up to
10 minutes to complete this repair during which time the share will not be available for access.
If some files are failing to replicate and remain out of sync for long periods of time, check that the
backup application is not holding open those files. This can be done by checking that there are
no queued or paused jobs in the backup application, or restarting backup application services. If
neither action resolves the problem, reboot the backup application server.

Catalyst troubleshooting
Since StoreOnce Catalyst is designed to allow maximum control to the client application, any
problems should be remedied by checking job configuration on the client. In the unlikely event that
the StoreOnce Catalyst Status display as Fault, contact HP support services for further advice.
IMPORTANT: If Catalyst operations need to take place through a firewall, the network administrator
will need to open (TCP) ports 9387 (Command protocol) and 9388 (Data protocol) to allow the
Catalyst traffic to pass to and from the HP StoreOnce Backup system.

Performance
Your HP StoreOnce Backup system is designed for high performance backup and restore operations
according to the specification documented. However, it requires careful configuration. Please refer
to the HP StoreOnce Concepts and Configuration Guidelines document for detailed guidance.
There are many reasons why you may not see the performance you expected from your HP
StoreOnce Backup system.

Your own network speed or disk access is not fast enough to allow streaming of data.

Your backup application is not optimized. For example, there are not enough backup streams
configured to achieve optimum performance.

Your HP StoreOnce Backup system is not optimized for your network and application.

Network
The HP StoreOnce Backup system is designed to be run on a 1Gb or 10Gb network. Performance
will be reduced if a 10/100BaseT network is used. The LEDs on the front panel (1Gb ports only)
and on the network ports and also warnings on the Management Console will indicate the network
speeds at which the device is operating.

StoreOnce Backup system configuration problems


I cannot see a newly created VTL device
When you create a new device on the HP StoreOnce Backup system, the host will not be able to
see the device until you connect manually to it using the iSCSI Initiator or it has been zoned correctly

Catalyst troubleshooting

171

on the Fibre Channel SAN. If you cannot see the device, check Device Manager to make sure it
is visible from the host.

I cannot see additional slots from the backup application


When you create additional slots for an autoloader/library on the HP StoreOnce Backup system,
you may need to restart services on the backup application so that it can see the new slots.

I cannot recover the configuration file


You can only recover a configuration file to an HP StoreOnce Backup system if no devices (NAS
shares or Virtual Tape Libraries) have been created on that appliance. This option should only be
used in emergencies, when the HP StoreOnce Backup system has lost both disks and all disk
configuration.

Upgrade licenses
If you have installed the Instant-On demo license, you should purchase and install the appropriate
full licenses before the Instant-On license expires. See Licensing (page 16).

Can I transfer the License To Use to a different HP StoreOnce Backup system?


No. The LTU is tied uniquely to the serial number of your HP StoreOnce hardware. If your hardware
serial number changes (by swapping out the unit motherboard), the LTU must be transferred to the
new hardware via the HP Licensing website. A new LTU is generated, which must then be applied
and activated via the Web Management Interface on the repaired/replaced system.

172

Basic troubleshooting

17 Advanced troubleshooting
More detailed troubleshooting information can be found at http://www.hp.com/support. This
section covers the following topics:

VLAN networking problems (page 173)

Software update process (page 173)

Firmware updates (page 173)

Using the 10-Gb ports (page 174)

Power off and power on (page 174)

If the Backup System runs out of space (page 175)

Cannot access a storage shelf (page 176)

Replacement of hardware (page 176)

Quick Restore process (page 176)

VLAN networking problems


HP StoreOnce Backup systems support VLAN tagging.
The following guidelines apply:

The VLAN tagging interfaces can be configured on both single and bonded interfaces.

The user can configure a maximum of 128 different VLANs per platform; they may be
consecutive or non-consecutive.

The user can configure up to 128 different VLANs on one interface or divide the 128 different
VLANs over multiple interfaces.

Each VLAN tag interface is configured using the VLAN ID index, which is the same as the
switch VLAN ID number and must be an integer from 2 to 4094.

Each VLAN tag interface can be part of one network subnet only; it cannot be used more than
once.
For example, if a VLAN tag ID has been configured for use with port eth1, it cannot also be
configured for use with any other single port (ethn) or bonded port (bondn)
Similarly, once a VLAN tag interface has been configured in a subnet, no other interfaces
may be configured in the same subnet.

Software update process


Software updates can only be performed through the StoreOnce CLI using the Admin user account.
Software updates are delivered to customers in the form of a single rpm package, which may
contain multiple rpms.
A software update is NOT an online process. Services will shutdown to perform the updates, so
the whole appliance will be offline for a period of time (approximately 30 minutes).
Please refer to the Maintenance and Service Guide for your product and to the detailed release
notes provided with each software release for specific instructions on downloading and performing
a software update.

Firmware updates
Firmware updates for system components, such as hard disk drives and BIOS, are included in the
software update package, but they are not implemented as part of the software update process.
VLAN networking problems

173

You will use the StoreOnce CLI command hardware update firmware to implement firmware
updates. See the HP StoreOnce CLI Reference Guide for more information on using the command
and the HP Maintenance and Service Guide for your product for more specific details regarding
firmware updates.

Using the 10Gb ports (HP StoreOnce 4900/4700/4500/44xx)


The default setting is for only the 1GbE ports to be configured; the 10GbE ports are not configured.
If required, the 10GbE ports must be added to the network configuration, see the HP StoreOnce
Installation and Configuration guide for more details.
Although a warning will be displayed, it is possible to disable network ports. You can only recover
this from the console screen by directly attaching a monitor and keyboard to the HP StoreOnce
Backup system.
If data transfer seems slow:

Check that the 10GbE ports are configured.

Also, make sure that the hosts are configured correctly to select the 10GbE network for data
transfer.

The LEDs on the 10GbE card (at the rear of the HP StoreOnce Backup system) also help identify
network activity. Or use iLO to monitor the network ports.

Power off and power on


There are no commands within the GUI to control the power on/off or reboot the appliance. All
the commands should be run from the StoreOnce CLI.

Powering on servers
Power on the server using the power on button on the front of the server to trigger a cold boot and
automatically power on.
The normal boot sequence can take up to 10 minutes. On power on the HP StoreOnce Backup
system runs its fans at high speed for approximately 10 seconds before returning to normal speed.
When powering off the HP StoreOnce Backup system make sure no backup or restore jobs are
running or scheduled to run while the HP StoreOnce Backup system is out of action.

Power off
Various commands exist to shutdown an appliance. Please use the correct command to perform
the task you require. More details can be found in the HP StoreOnce Backup system CLI Reference
Guide.

174

system shutdown: This gracefully shuts down the appliance by shutting down all services
before powering down the server. This means when you power back up, the deduplication
stores will start up from a clean state. The server will be in the off state, and will require
powering on via the power button or StoreOnce CLI.

hardware poweroff: This uses the iLO port to turn off the server, which does not allow
StoreOnce service sets to shutdown gracefully. This results in deduplication stores shutting
down in an unclean state and requiring integrity checking (an automatic process) on the next
power on.

Advanced troubleshooting

Rebooting the system

system reboot: This gracefully reboots the appliance by shutting down all services before
powering down the server. This means on reboot the deduplication stores will start up from a
clean state.

hardware reboot: This uses the iLO port to reboot the server, which does not allow
StoreOnce service sets to reboot gracefully. This results in deduplication stores shutting down
in an unclean state and requiring integrity checking (an automatic process) on reboot.

Power On/Off Problems


HP StoreOnce Backup system shuts down automatically
If the HP StoreOnce Backup system has found a problem with the internal hardware which requires
the device to shutdown to avoid further hardware problems, the System Health LED on the front
panel will probably be flashing RED. Reboot and watch for errors on boot up.

HP StoreOnce Backup system does not boot up correctly


Check the Power LED on the front panel.
If the Power LED is OFF:

Check power is connected to the HP StoreOnce Backup system and is on.

The PSU may be faulty.

If the Power LED is AMBER:

Power on the HP StoreOnce Backup system using the Power button.

If it shuts down again, see (page 175).

If the Power LED is GREEN but you cannot log in. Reboot and check for hardware errors as the
HP StoreOnce Backup system device boots up.

HP StoreOnce Backup system System Health LED is flashing RED


One of the two power supplies is faulty or not connected to power at power on time, causing a
warning condition. Check the LED on the PSU to ensure it is not faulty (it should be green). Ensure
both power supplies are connected and reboot to clear this LED. The HP StoreOnce Backup system
will work satisfactorily with one power supply, but without any redundancy. It is recommended to
power on the second power supply or replace the power supply as soon as possible.

Cannot authenticate an iSCSI session


CHAP authentication is used within HP StoreOnce Backup systems that support iSCSI. For details
of the settings on the Microsoft iSCSI initiator and the HP StoreOnce Management Console, see
also the HP StoreOnce Backup system Installation and Configuration Guide.

If the HP StoreOnce Backup system runs out of disk space


A warning message is generated when the HP StoreOnce Backup system reaches 90% capacity.
If you have a StoreOnce 4900 Backup system, you can purchase and install Capacity Expansion
kits for the disk enclosure; the 44TB expansion kit provides 11 4TB-disks; the 60TB expansion kit
provides an additional disk enclosure.
If you have the older, 12disk array base units, you can purchase and install a Capacity Upgrade
Kit to expand your capacity. This is an expansion shelf containing 12 2TB-disks. If you have done
so and are still out of space, make sure that you have fully expanded the storage capacity. (The
HP StoreOnce 2700 and 26xx Series do not support connection of a Capacity Upgrade Kit.) See
the documentation provided with the Capacity Expansion Kit for detailed instructions.

Cannot authenticate an iSCSI session

175

Options for creating space include:

Review your backup jobs to see if you can reduce the size of backup or retention time.

Use the backup application job settings to overwrite or erase data.

Ensure Housekeeping is running and is keeping up with demand.

Reduced performance using Data in Flight Encryption


If Data in Flight Encryption is configured on the subnet, the system may experience decreased
performance. This is the expected behavior when using the IPsec protocol. View the network
configuration using the CLI net show config command to determine if Data in Flight is
configured; see the HP StoreOnce Backup system CLI Reference Guide.

Cannot access a storage shelf (HP StoreOnce 4xxx Backup systems)


If you disconnnect a storage shelf or enclosure, you must reconnect it to the same controller port(s)
to which it was originally connected.
If multiple storage shelves have been configured, you must power up with all shelves attached. If
one is not connected, none of the storage will start. Do not try to reconfigure, power off, connect,
and reboot.
The HP StoreOnce 4900 Backup has a system check; if it detects incorrect cabling, it will not mount
the data storage and it will not allow the StoreOnce services to start. This will be reported in the
system Events log.
NOTE:

HP StoreOnce 4210/20 and 4420/30 Backup only: Do not daisy chain storage shelves.

Replacement of hardware
In the unlikely event that replacement hardware is required to be installed, please consult the
Maintenance and Service Guide on www.hp.com/go/storage/docs. This guide also contains
information about BIOS and RAID battery problems.

Quick Restore ISO Image


A Quick Restore (QR) ISO image is available to re-image the software on a StoreOnce appliance
to a known good state. It is only used, under guidance by HP Support, in the unlikely event of a
nodes root file system becoming corrupted or lost; for example if multiple OS disk failures have
occurred.
Refer to the Maintenance and Service guide for your product for more information about
downloading the Quick Restore media.
CAUTION: If you want to upgrade an existing HP StoreOnce installation, always use the software
update from http://www.hp.com/support/downloads; do not use the QR ISO image.
CAUTION: The QR process will delete all stored data and configuration settings returning your
product to factory default settings.

If complete data loss occurs


In the event of multiple disk failures on a single enclosure, all backup data will be lost. Therefore,
it is very important to replace disks quickly if disk failures do occur. This section explains how to
rebuild your storage in the event of a complete data loss. See also If several disks fail (page 164).
After the failed disks have been replaced it will be necessary to remove the old filesystem
configuration and rebuild a new one as follows.
NOTE:
data.
176

This process rebuilds the system to a clean, unconfigured system. It does not recover lost

Advanced troubleshooting

1.

Use the following StoreOnce CLI to remove all configured storage on the appliance (except
that used by the operating system):
hardware delete storage all

2.

This will clean up all filesystem configuration and delete LUNs on all storage devices.
WARNING! This command will completely remove all configured storage, and will run at
any time even if the storage is healthy.

3.

After the delete command has completed rebuilding the storage system, use the following
StoreOnce CLI commands to discover and add storage to the system.
hardware discover storage
hardware add storage
This configures both the storage in the appliance (base storage) and any attached expansion
shelves, if licenses are present on the appliance.

If complete data loss occurs 177

18 SNMP
The HP StoreOnce Backup System has the ability to act as a Network Element in an SNMP network
so that it can communicate effectively with Network Management Stations using SNMP (Simple
Network Management Protocol). The StoreOnce implementation of SNMP is compatible with HP
System Insight Manager (HP-SIM) and supports SNMP 1, 2 and 3.

SNMP (Configuration)
SNMP is enabled and configured using StoreOnce Management CLI commands. Please refer to
the HP StoreOnce Backup system CLI reference guide for syntax and examples.
When the SNMP feature is enabled, it reports the overall system status, via SNMP traps, as reflected
on the StoreOnce Management interface, as follows:

OK System status is good.

Warning Something on the system needs attention, but is not critical.

Critical Something on the system needs immediate attention.

It also reports any software status messages or hardware status messages, as reported in the event
log and email alerts or the StoreOnce Management Console.

HP Systems Insight Manager


The MIBs, Management Information Bases, used to represent the information handled by the HP
StoreOnce Backup system are called SEMI-MIB.mib and TRAP-DESTINATIONS-MIB.mib and are
included on the CD supplied with your product (they can also be downloaded from http://
www.hp.com/support). These databases must be compiled and registered with HP Systems Insight
Manager, so that information from the StoreOnce Backup system can be transmitted to and
interpreted by the management host.
There are three stages to setting up HP Systems Insight Manager for use with the HP StoreOnce
Backup system:
1. Register SEMI-MIB.mib and TRAP-DESTINATION-MIB within the base of MIBs supported by
HP Systems Insight Manager.
2. Update the existing system type database with the new system type for the HP StoreOnce
Backup system, based on the unique system object identifier.
3. Discover the HP StoreOnce Backup system under HP Systems Insight Manager
NOTE: For detailed instructions on working with HP-SIM, refer to the HP Systems Insight Manager
Technical Reference Guide.

Register the MIB for the HP StoreOnce Backup System


1.
2.

Log on to the HP Systems Insight Manager.


Compile SEMI-MIB.
Open a Command window and go to Program Files\HP\Systems Insight Manager\
mibs. Enter the command mcompile SEMI-MIB.mib.

3.

Register SEMI-MIB.
Still in the Command window, enter the command mxmib a SEMI-MIB.cfg.

4.

Compile TRAP-DESTINATIONS-MIB.
Open a Command window and go to Program Files\HP\Systems Insight Manager\
mibs. Enter the command mcompile TRAP-DESTINATIONS-MIB.mib.

178

SNMP

5.

Register TRAP-DESTINATIONS-MIB.
Still in the Command window, enter the command mxmib a
TRAP-DESTINATIONS-MIB.cfg.

6.
7.

Log out from the HP System Insight Manager and then log back in again.
Check that SEMI-MIB and TRAP-DESTINATIONS-MIB have been registered with HP System
Insight Manager by selecting Options Events SNMP Trap Settings on the HP-SIM Home
page.
Scroll down the list of available MIBs to locate SEMI-MIB and TRAP-DESTINATIONS-MIB.

Update the system type database


1.
2.
3.
4.

Log on to HP System Insight Manager, if not already logged on.


Select Options Manage System Types on the Home page to display a list of all managed
system types.
Click on New... to add a new system type.
Define a new rule filling only required fields. as follows:

System object identifier: 1.3.6.1.4.1.11.10.3.1.3.27

Compare rule: match

Priority: 1 (highest)

System type: Storage Device

Product Model: HP StorageWorks D2D

SNMP (Configuration)

179

5.

Click OK. The HP StoreOnce Backup System will now be included as a product within the
pool of managed system types. (Select Storage Device from the System Type drop-down menu
to check this.)

Discover the HP StoreOnce Backup System


NOTE: Always set up the SNMP parameters on the StoreOnce Management Console before
discovering the HP StoreOnce Backup system on HP-SIM. See the HP StoreOnce CLI Reference
Guide for the complete range of SNMP commands.
1.
2.
3.
4.

180 SNMP

Log on to HP System Insight Manager, if not already logged on.


Select Options Discovery on the Home page to display a list of systems that have already
been discovered.
Click Edit to configure the discovery rule for the HP StoreOnce Backup system
Place a single IP or a range of IP addresses to discover the new machine(s) in Ping inclusion
ranges .

5.

Click Credentials, select the SNMP tab and type in the Read community string. This should
be the same as the Read Community string that you configured on the StoreOnce Management
Console. If you are using the default setting that allows everyone on the network to read the
reported alerts, enter public. Click OK to confirm.

6.
7.

Click Save to save the discovery rule.


To start the discovery process click Run Now.

SNMP (Configuration)

181

NOTE: If a firewall is in operation on the machine running HP Systems Insight Manager,


make sure the HP StoreOnce Backup system(s) are within the firewall.
8.

The discovery process adds new machine(s) to the collection of managed systems. To locate
the HP StoreOnce Backup system, enter its IP address in the Search box in the left-hand pane
and click Search.

NOTE: If the discovery process fails, check that the network is working correctly and that
the HP StoreOnce Backup system is online.

182

SNMP

19 Key Parameters
The following tables provide important specifications about the StoreOnce Backup systems.

StoreOnce 2700, 4500, 4700 and 4900 Backup (page 183)

StoreOnce 2610/2620, 4210/4220, 4420/4430 Backup (page 184)

NOTE: All table values assume that the StoreOnce Backup system is running the latest StoreOnce
software.

StoreOnce 2700, 4500, 4700, and 4900 Backup


Table 51 Key parameters for HP StoreOnce 2700, 4500, 4700, and 4900 Backup
2700 Backup

4500 Backup

4700 Backup

4900 Backup

Minimum raw storage capacity (TB)

20

24

60

Maximum raw storage capacity (TB)

44

192

560

Minimum usable (after RAID) capacity (TB)

5.5

16

20

65.5

Maximum usable (after RAID) capacity (TB)

5.5

124

160

392.97

Maximum number of libraries, shares and Catalyst


Stores combined

24

50

50

Maximum concurrent inbound data streams1

48

96

192

192

Maximum concurrent outbound copy jobs

12

24

48

50

Maximum drives per library/node (D2DBS and ESL


Emulation)

32

128

500

500

Maximum cartridges per library

96

1024

4096

4096

Maximum cartridges per appliance

528

16384

81920

268288

3200

3200

3200

3200

254

254

254

1 million

1 million

1 million

1 million

50

50

50

50

Maximum replication appliances fan-in

24

50

50

Maximum replication appliances fan-out

Maximum replication fan-in per library

16

16

16

Maximum replication fan-out per library

Maximum concurrent replication jobs as source

12

24

48

50

Maximum concurrent replication jobs as target

24

48

96

100

Capacity

System Limits

VTL

Maximum cartridge size (GB)


Maximum supported devices (drives and loaders)
per FC port (NPIV)
NAS
Maximum files per NAS Share
Maximum number of hosts on the NFS server
Replication

StoreOnce 2700, 4500, 4700, and 4900 Backup 183

This limit is not rigidly enforced, it is dependant on memory availability.

StoreOnce 2610, 2620, 4220, 4420, and 4430 Backup


Table 52 Key parameters for HP StoreOnce 2610, 2620, 4220, 4420, and 4430 Backup
2610 iSCSI
Backup

2620 iSCSI
Backup

4220 Backup

4420 Backup

4430 Backup

Minimum raw storage capacity


(TB)

10

10

20

Maximum raw storage capacity


(TB)

22

46

92

Minimum usable (after RAID)


capacity (TB)

2.5

16

Maximum usable (after RAID)


capacity (TB)

2.5

18

38

76

Maximum number of libraries,


shares and Catalyst Stores
combined

24

50

50

Maximum concurrent inbound data


streams1

48

48

96

192

192

Maximum concurrent outbound


copy jobs

12

12

24

48

48

Maximum drives per library/node


(D2DBS and ESL Emulation)

16

32

128

256

256

Maximum cartridges per library

96

96

1024

4096

4096

Maximum cartridges per appliance

96

240

8192

32768

65536

3200

3200

3200

3200

3200

254

254

254

1 million

1 million

1 million

1 million

1 million

50

50

50

50

50

Maximum replication appliances


fan-in

24

50

50

Maximum replication appliances


fan-out

Maximum replication fan-in per


library

16

16

Maximum replication fan-out per


library

Capacity

System Limits

VTL

Maximum cartridge size (GB)


Maximum supported devices
(drives and loaders) per FC port
(NPIV)
NAS
Maximum files per NAS Share
Maximum number of hosts on the
NFS server
Replication

184 Key Parameters

Table 52 Key parameters for HP StoreOnce 2610, 2620, 4220, 4420, and 4430 Backup (continued)
2610 iSCSI
Backup

2620 iSCSI
Backup

4220 Backup

4420 Backup

4430 Backup

Maximum concurrent replication


jobs as source

12

12

24

48

48

Maximum concurrent replication


jobs as target

24

24

48

96

96

This limit is not rigidly enforced, it is dependant on memory availability.

StoreOnce 2610, 2620, 4220, 4420, and 4430 Backup 185

20 Support and other resources


Contacting HP
For worldwide technical support information, see the HP Support Center:
http://www.hp.com/go/hpsc
Before contacting HP, collect the following information:

Product model names and numbers

Technical support registration number (if applicable)

Product serial numbers

Error messages

Operating system type and revision level

Detailed questions

Subscription service
HP strongly recommends that customers register online using the Subscriber's choice web site:
http://www.hp.com/go/e-updates.
Subscribing to this service provides you with e-mail updates on the latest product enhancements,
newest driver versions, and firmware documentation updates as well as instant access to numerous
other product resources.
After subscribing, locate your products by selecting Business support and then Storage under
Product Category.

Related information
The following documents provide related information:

HP StoreOnce 4900 Backup system Installation and Configuration Guide: This document
describes how to install and configure the named product.

HP StoreOnce 2700, 4500, and 4700 Backup system Installation and Configuration Guide:
This document describes how to install and configure the named products.

HP StoreOnce 2620, 4210/4220, and 4420/4430 Backup system Installation and


Configuration Guide: This document describes how to install and configure the named products.

HP StoreOnce 4900 (44TB) and (60TB) Capacity Expansion Guide: This document describes
how to add 11 x 4TB disks to the disk enclosure and how to add a second disk enclosure. It
is available as both a printed and PDF document.

HP StoreOnce 4500 and 4700 (24TB) Capacity Expansion Guide: This document describes
how to add a 12disk expansion shelf. It is available as both a printed and PDF document.

HP StoreOnce Backup system CLI Reference Guide: This is the complete reference guide for
the CLI command set. Some tasks can only be carried out from the CLI.

HP StoreOnce Backup system Concepts and Configuration Guidelines: This guide explains
the workload placed on the HP StoreOnce Backup system. This guide is used to optimize
performance and minimize the impact of deduplication, replication, and housekeeping
operations competing for resources. The guide is regularly updated.

HP StoreOnce Backup system Linux and UNIX Configuration Guide: This is the configuration
guide for Linux and UNIX.

You can find these documents on the HP Enterprise Information Library page of the HP website:
www.hp.com/go/storage/docs
186 Support and other resources

Select HP StoreOnce Backup and then select your product.

Websites

HP Website: http://www.hp.com

HP Storage Products: http://www.hp.com/go/storage

HP Enterprise Backup Solutions Overview: http://www.hp.com/go/ebs

HP Technical Support website: http://www.hp.com/support

HP Technical Support Downloads website: http://www.hp.com/support/downloads

HP Single Point of Connectivity Knowledge (SPOCK) website: http://www.hp.com/storage/


spock

HP partner and store locator: http://www.hp.com/service_locator

White papers and Analyst reports: http://www.hp.com/storage/whitepapers

Typographic conventions
Table 53 Document conventions
Convention

Element

Blue text: Table 53 (page 187)

Cross-reference links and e-mail addresses


A cross reference to the glossary definition of the term
in blue text

Blue, bold, underlined text

email addresses

Blue, underlined text: http://www.hp.com

Website addresses

Bold text

Keys that are pressed


Text typed into a GUI element, such as a box
GUI elements that are clicked or selected, such as menu
and list items, buttons, tabs, and check boxes

Italic text

Text emphasis

Monospace text

File and directory names


System output
Code
Commands, their arguments, and argument values

Monospace, italic text

Code variables
Command variables

Monospace, bold text

WARNING!
CAUTION:
IMPORTANT:
NOTE:

Emphasized monospace text

Indicates that failure to follow directions could result in bodily harm or death.
Indicates that failure to follow directions could result in damage to equipment or data.
Provides clarifying information or specific instructions.

Provides additional information.

Typographic conventions

187

TIP:

Provides helpful hints and shortcuts.

Customer self repair


HP customer self repair (CSR) programs allow you to repair your HP product. If a CSR part needs
replacing, HP ships the part directly to you so that you can install it at your convenience. Some
parts do not qualify for CSR. Your HP-authorized service provider will determine whether a repair
can be accomplished by CSR.
For more information about CSR, contact your local service provider, or see the CSR website:
http://www.hp.com/go/selfrepair

188 Support and other resources

A Upgrading to StoreOnce software, version 3.11.x


StoreOnce software version 3.11.0 introduces a major change to the way the network is configured.
Version 3.11.0 software supports a more flexible network environment than earlier software
versions, allowing connection to up to three subnets without VLAN tagging. If VLAN tagging is
enabled, up to 128 VLAN subnets may be configured. StoreOnce software version 3.11.0 also
provides support for Data In Flight Encryption using the IPsec protocol. Upgrading to StoreOnce
software version 3.11.0 will automatically convert the old network model (that used templates) to
the new model (that uses a network configuration file) as part of the upgrade process
NOTE: VLAN tagging is not enabled by default on upgrade. On a new installation it can be
enabled when running the StoreOnce CLI command, net set wizard, to configure the network.
On existing installations it can be enabled by using StoreOnce CLI commands to create or modify
portsets and subnets in the configuration, as described in this chapter.
DHCP and IPv6 are not supported with StoreOnce software version 3.11.0.
Network configuration applies to ALL nodes in the cluster. It is not possible to configure different
subnets on individual nodes.
There is ONE default gateway which can be on the management or data subnet and is defined
when a subnet is set as the default subnet. The management virtual IP address should be on the
same subnet as the management physical ports but there is no longer a requirement for contiguous
IP addresses.
IMPORTANT: When configuring the StoreOnce Backup system for the first time, HP strongly
recommends the use of the StoreOnce CLI command, net set wizard. However, do not use
this wizard to reconfigure the network because it will overwrite the current configuration. Best
practise is to create a copy of the current configuration and modify that before making the changes
active.

Previous networking models


Software prior to 3.11.0 provided five network templates; the StoreOnce Backup system was
configured with the one that was most suited to the environment and the template could not be
modified. These templates for network configuration supported connection to a maximum of two
subnets and VLAN tagging was not supported.
IMPORTANT: The template networking model is only applicable to StoreOnce B6200 and 6500
Backup systems running StoreOnce software prior to 3.11.0. It is completely redundant for all
systems running software post 3.11.0.
Table 54 Template network options prior to StoreOnce 3.11.0
Template
number

Number of
subnets

Port speed/usage per node

Recommended use

2 x 1GbE management/2 x
10GbE data

When user requires 10GbE for data and 1GbE


for management on separate subnets

4 x 1GbE management and


data

When only 1GbE infrastructure available for data


and management

2 x 10GbE management and


data

When only 10GbE infrastructure required for data


and management on one subnet

2 x 1GbE management/2 x
1GbE data

When only 1 GbE infrastructure available but


separate data and management networks required

2 x 1GbE management and


data

Primarily for Fibre Channel users who require


minimal 1GbE network connection

Previous networking models 189

Network model with StoreOnce software version 3.11.0 and later


The network is defined in a single network configuration that is created using StoreOnce CLI
commands. The key concepts to understand when creating or modifying the configuration are:

Up to three DNS servers may be configured for the StoreOnce Backup system

One Management VIF address must be configured for StoreOnce 6500 and B6200 Backup
systems; this is the VIF address that will be used to access the StoreOnce Backup system GUI
and CLI.

At least one portset must be configured. A portset defines the physical ports that will be
connected to the network switch, their bonding mode, the type of data that they will carry,
and whether they are VLAN enabled. Further portsets may be defined, depending upon the
number of physical ports still available and how they are bonded. The portset applies to all
nodes in the cluster and ports must always be bonded on StoreOnce 6500 and B6200 Backup
systems.

Each portset will have at least one subnet. If the portset is VLAN enabled it may be configured
with multiple VLAN subnets. See VLAN subnets with StoreOnce Backup (page 191) for more
information about guidelines when creating VLAN subnets.
The following diagram provides a simple overview of the hierarchy within a network configuration.
Figure 14 Network configuration hierarchy

Bonding modes
Mode 1 (Active-backup)
One port of the pair is active, the other port is in a backup state. If the active port or connection
is lost, the backup port will become the new active port. This mode provides fault tolerance.
Mode 4 (LACP)
190 Upgrading to StoreOnce software, version 3.11.x

This is Dynamic Link Aggregation mode, using the LACP protocol. It creates aggregation groups
that share the same speed and duplex settings.
Mode 6 (Balance-alb)
This is adaptive load balancing. This includes balance-tlb and receives load balancing (rlb) for
IPv4 traffic.
There are some restrictions to these bonding modes:

Bonded ports must operate at the same speed: 1GbE ports cannot be bonded with 10GbE
ports.

Each port can be part of only one subnet (unless VLAN Tagging is enabled on that port).

A subnets IP address range may not overlap with any other subnet

VLAN subnets with HP StoreOnce Backup


There is a fixed number of available physical NIC ports on the HP StoreOnce Backup system,
defined by the number of 1GbE ports plus 10GbE ports, therefore there is a limit on the number
of physical subnets to which the HP StoreOnce Backup system can be directly connected. If your
network requires more subnets than thisfor example, twentythe network administrator can
define 20 VLAN subnets, each with its own unique VLAN Tag ID and, typically, use the 10GbE
bonded link to the HP StoreOnce Backup system as a trunk.
To do this, the network administrator sets up the switches with the necessary VLAN subnets and
configures a unique VLAN tag index for each subnet. (The tag values can be any integer between
range 2-4094.) The ports on the network switch to which the StoreOnce Backup system connects
must be trunked and tagged.
Using the StoreOnce CLI, the HP StoreOnce administrator modifies the network configuration by
first defining the portset for the physical 10GbE link and making it VLAN enabled, and then
configuring twenty VLAN subnets to use that portset.

VLAN guidelines
IMPORTANT: VLAN subnets are only used for data. It is not permitted to configure VLAN subnets
on a portset that is used for Management.
The following guidelines apply:

The user can configure up to a total of 128 different VLAN subnets on each StoreOnce Backup
system; the VLAN subnets may be consecutive or non-consecutive.

The user can configure up to 128 different VLAN subnets on one portset or divide the 128
different VLAN subnets over multiple portsets.

Each VLAN tag interface is configured using the VLAN ID index, which is the same as the
switch VLAN ID number and must be an integer from 2 to 4094.

Each VLAN tag interface can be part of one network subnet only and cannot be used more
than once.
For example, if a VLAN tag ID was configured for use with port eth 0 and eth1, it cannot also
be configured for use with any other portset.

The user can add/delete/modify the VLAN network configuration without interrupting
non-affected network configuration on the appliance.

VLAN tagging does not increase bandwidth because the bandwidth is bound by the physical
speed of the portset. The number of open streams is bound by the specification for the
StoreOnce appliance.

StoreOnce monitoring is on the physical portset, not on each VLAN subnet.

VLAN tagging is not a multi-tenancy solution. Once configured, all StoreOnce services can
bind / listen to all VLAN subnets. For example the NAS shares are available on all configured
subnets, and permissions are required to regulate access to shares.
VLAN subnets with HP StoreOnce Backup

191

Example network environment


The following figure illustrates a possible configuration to make use of both the extra portset/subnet
availability and support for VLANs in StoreOnce software version 3.11.0. We shall use this as
the basis for our examples later in this appendix.
Figure 15 Network configuration, making use of all ports and providing support for VLAN subnets

NOTE:

For a worked example on configuring this network see Worked example (page 192).

Updating to StoreOnce 3.11.0 software


The template that is currently in use will be automatically converted to be the current network
configuration as part of the rpm update process. Follow the instructions in the release notes, as
normal. There is no specific user intervention required; the new configuration will exactly match
the old template and be active immediately.
After conversion, the user can modify the configuration to make use of the enhanced networking
features. See next section for examples.

Worked example
In the following example a StoreOnce Backup system that has been configured initially to use
Template 2 (2 x 1GbE management/2 x 10GbE data) has been updated to StoreOnce software
version 3.11.0.

192 Upgrading to StoreOnce software, version 3.11.x

After successful update, the configurations can be viewed using the StoreOnce CLI command, net
show config list. You will notice that there are a number of entries.

There are two fixed configurationnames reserved for the system whose names cannot be used
for any other configurations: Factory_Default_Configuration and current.

There are five dummy configurations that map to the old template models. Only one of these
will contain data. In our example it will be the one that relates to Template 2 because the
software update process first copies the network configuration to this file before activating it
as the current configuration. These files provide an audit trail only and are of no further use
after successful upgrade.

There may be up to 16 configurations on any StoreOnce Backup system, but only one can
be active.

Filenames are alpha numeric.

There are four stages to modifying the new network configuration to make use of the new
networking features in StoreOnce 3.11.0: create a copy of the current configuration, make
the required modifications, validate the file and activate the file. All are carried using StoreOnce
CLI commands, as shown in the worked examples below.

Once you have finished creating a configuration and whenever you modify a configuration,
be sure to use the StoreOnce CLI to create a configuration save and restore file.

Refer to the HP StoreOnce CLI Reference Guide for the full range of network and save and
restore commands.

View current configuration


In the following example, the network was configured on a two-couplet StoreOnce Backup system
to use two 1GbE ports on each node for the Management subnet and two 10GbE ports on each
node for the Data and Replication subnet. This was the maximum number of subnets supported on
StoreOnce software prior to version 3.11.0. The Management VIF is on 192.168.6.20; subnet1
is the Data subnet on the two 10GbE ports and uses Bonding Mode 1; subnet 2 is the Management
subnet on the two 1GbE ports and uses Bonding Mode 1. There are fields for VLANs and Encryption
Links, but these are empty.
NOTE: VLAN enabling and Data In Flight Encryption can only be configured on Data subnets.
You will not be allowed to modify a Management subnet for these features.
# net show config current
---------------------Network Name: current
Network Description: Management on (2) 1Gb ports (bonded), Data/Replication on (2) 10Gb ports (bonded)
Write Protected: no
DNS Servers: 172.168.0.2 172.168.0.3
Port Sets: portSet1 portSet2
Management VIF: 172.168.6.20
---------------------Number of Networks: 2
Number of VLANs configured: 0 out of possible 128
---------------------Network: subnet1
---------------------IP Addresses:
172.168.7.21,172.168.7.22,172.168.7.23,172.168.7.24,172.168.7.25,172.168.7.26,172.168.7.27,172.168.7.28
Net Mask: 255.255.255.0
Domain Name: nearline.local
Gateway: 192.168.7.1
Default Network: no
Net Usage: data
VLAN tag:
Port Set: portSet1 with these interfaces: eth5 eth7
Encryption Links:
Bonding Mode: 1(Active Passive Bonding)
---------------------Network: subnet2
---------------------IP Addresses: 172.168.6.11,172.168.6.12,172.168.6.13,172.168.6.14
Net Mask: 255.255.255.0
Domain Name: nearline.local
Gateway: 172.168.6.1
Default Network: yes
Net Usage: mgmt
VLAN tag:
Port Set: portSet2 with these interfaces: eth0 eth2

Worked example

193

Encryption Links:
Bonding Mode: 1 (Active Passive Bonding)
Command Successful

Modifying the current configuration


After upgrade, you may wish to:

Add a further portset to support an additional Data subnet. If the portset is VLAN enabled, it
will be possible to configure multiple VLAN subnets. If it is not enabled, you may only add
one Data subnet to the portset. Either option would enable you to have separate networks for
Backup data, typically on a pair of 10GbE bonded ports, and StoreOnce Catalyst Copy and
Replication data, typically on a pair of 1GbE bonded ports, on the StoreOnce Backup system.

Modify an existing Data portset to be VLAN enabled. This would enable you to support an
environment where the customers network switch is configured to separate backup data traffic
according to different departments or regions.

Add encryption to a subnet.

Add further IP addresses to a subnet configuration, for example if adding a couplet, or


upgrading from a single-rack to a two-rack installation, when the initial configuration was not
created for all possible nodes (8) in an expanded cluster.

Best practise
The recommended best practise is:
1. Create a backup copy of the StoreOnce configuration using the StoreOnce CLI command
(config save devices. If you have the Security license installed, also create a keystore
backup using the StoreOnce CLI command (config save keystore.
2. You are not allowed to modify the current configuration directly. Create a copy of the current
configuration using the following StoreOnce CLI command (<newconfig> is the name
assigned to the copied file and can be any name you choose):
net copy config from current to <newconfig>
TIP: Use the StoreOnce CLI command, net show config list, to check that the copy
has been created successfully.
3.

4.

Make the required modification, using the relevant parameters as described in the separate
sections below. The StoreOnce CLI commands that you use will depend upon the type of
modification that you are making, whether you are adding to or modifying a configuration.
For more information about individual commands see the HP StoreOnce Backup system CLI
Reference Guide.
Validate the modified configuration using the StoreOnce CLI command:
net validate config <newconfig>
NOTE: If there are any errors at this stage we have made a mistake in the configuration
and we must correct it. If no errors are reported, we can proceed with the activation step

5.

Activate the modified configuration using the StoreOnce CLI command:


net activate config <newconfig>

6.

Once successfully validated and activated, the modified configuration becomes the current
configuration and overwrites the contents of the current configuration.
TIP: If the network configuration is complex, it may take a little time for the settings to become
active. After changing network configuration use the following StoreOnce CLI command to
check progress:
net activate status

194

Upgrading to StoreOnce software, version 3.11.x

To add a third subnet


If you have not configured all ports on the StoreOnce Backup system, you may add a portset to
the configuration and then add a subnet to that portset. If the portset is not VLAN enabled, you
may add only one subnet to the portset.
In our example, eth2 and eth3 are still available and we shall create a new portset for a StoreOnce
Catalyst Copy and Replication subnet. We shall use Bonding Mode 6, we shall simply call the
new portset, portSet3 and the new subnet, subnet3. This subnet will be the default gateway
because it needs access to other StoreOnce Backup systems across the WAN.
NOTE:

Because we are using Bonding Mode 6 this portset cannot be VLAN enabled.

1.

Create a copy of the current configuration, we shall call it ExtraSubnetconfig.


net copy config from current to ExtraSubnetconfig

2.

Create a new portset for the copied configuration. The StoreOnce CLI command is in the
format:
net create portset ExtraSubnetconfig portset3 ports eth2,eth3
bondmode 6 vlansupport no

3.

Add a subnet to the portset. The StoreOnce CLI command is in the format:
# net add subnet ExtraSubnetconfig subnet Subnet3 portset portset3 gateway 172.2.1.1 netmask 255.255.0.0
domain uk.mycompany.net default yes
Command Successful

4.

Add the IP addresses to the subnet


# net add ipaddr ExtraSubnetconfig Subnet3
172.2.1.55,172.2.1.56,172.2.1.57,172.2.1.58

5.

Validate the modified configuration using the StoreOnce CLI command:


net validate config ExtraSubnetconfig

6.

Activate the modified configuration using the StoreOnce CLI command:


net activate config ExtraSubnetconfig

7.

Once successfully validated and activated, the modified configuration becomes the current
configuration and overwrites the contents of the current configuration.

To add VLAN subnets


VLAN subnets may only be added to portsets that are VLAN enabled and have a netusage of
Data. It is not permitted to configure VLAN subnets on a portset that has been configured for
Management, or Management with Data. You can modify an existing Data portset to be VLAN
enabled or, if ports are still available, you can create a new portset. Since the most likely scenario
to make use of VLAN subnets uses the 10GbE portset, we shall show how to modify the network
file configuration after upgrade to support addition of VLAN subnets on this portset.

To modify the existing 10GbE portset and add a VLAN subnet


In our example, portSet1 uses the eth5 and eth7 ports and is used only for Data. We shall
modify this portset to be VLAN enabled. We can then add VLAN subnets and configure their VLAN
tag ID and IP addresses (users will need to re-configure backup jobs that were using the old Data
subnet to target the new IP addresses). Fewer IP addresses are required for VLAN subnets. The
original configuration was for a two-couplet cluster. Follow earlier guidelines to create a copy of
the current configuration.
1. Use the following StoreOnce CLI command sequence to make the portset VLAN enabled.
net modify config ModifyDataConfig portSet1 ports eth5,eth7 bondmode
1 vlansupport yes
2.

Modify the existing subnet to give it a VLAN tag ID of 22.


# net add subnet ModifyDataConfig subnet subnet1 portset portSet1 gateway 10.168.7.1 netmask 255.255.255.0
domain nearline.local default no vlantag 22

Worked example 195

3.

Add four IP addresses to the subnet


# net add ipaddr ModifyDataConfig subnet1
10.168.7.21,10.168.7.22,10.168.7.23,10.168.7.24

4.

Add a second VLAN subnet to the portset. The StoreOnce CLI command is in the format:
# net add subnet <newconfig> subnet subnet_vlan1 portset portSet1 gateway 10.168.6.1 netmask 255.255.0.0
domain nearline.local default no vlantag 23

5.

Add the IP addresses to the subnet


# net add ipaddr <newconfig> subnet_vlan1
10.168.6.25,10.168.6.26,10.168.6.27,10.168.6.28

6.

Validate the modified configuration using the StoreOnce CLI command:


net validate config <newconfig>

7.

Activate the modified configuration using the StoreOnce CLI command:


net activate config <newconfig>

8.

Once successfully validated and activated, the modified configuration becomes the current
configuration and overwrites the contents of the current configuration.

To create a new portset that is VLAN enabled and add a VLAN subnet
If eth2 and eth3 are still available for a new portset, we can create a new portset, portSet3,
and add a new subnet, subnet_vlan1 with a VLAN tag ID of 26. This will not be the default
gateway. Mode 6 bonding is not supported on VLAN-enabled portsets. Our initial configuration
supports a twocouplet cluster, therefore we must provide sufficient IP addresses to support two
couplets.
1. Create a new portset for the copied configuration. The StoreOnce CLI command is in the
format:
net create portset AddVLANconfig portSet3 ports eth2,eth3 bondmode
4 vlansupport yes
2.

Add a VLAN subnet to the portset. The StoreOnce CLI command is in the format:
# net add subnet AddVLANconfig subnet subnet_vlan1 portset portSet3 gateway 10.2.1.1 netmask 255.255.255.0
domain nearline.local default no vlantag 26
Command Successful

3.

Add four IP addresses to the subnet, one for each node.


# net add ipaddr AddVLANconfig subnet_vlan1
10.2.1.55,10.2.1.56,10.2.1.57,10.2.1.58

4.

Validate the modified configuration using the StoreOnce CLI command:


net validate config AddVLANconfig

5.

Activate the modified configuration using the StoreOnce CLI command:


net activate config AddVLANconfig

6.

Once successfully validated and activated, the modified configuration becomes the current
configuration and overwrites the contents of the current configuration.

To add IP addresses to a subnet


A third couplet has been added to the cluster. Because we only configured initially for two couplets,
we need to add IP addresses to all subnets to cater for the additional nodes. This is why HP strongly
recommends that initial configuration caters for a fully expanded cluster.
The StoreOnce CLI command is in the format:
# net add ipaddr <newconfig> <subnet_name> <IPlist>

For the purposes of this example, we shall assume that the configuration now contains a
management subnet, subnet2, a Data subnet, subnet1, on a portset that is not VLAN enabled,
and a Data subnet, subnet_vlan1, on a portset that is VLAN enabled and show the commands

196

Upgrading to StoreOnce software, version 3.11.x

to expand the three subnets for the additional couplet. Remember that VLANs require one IP address
per node and physical data LANs require two IP addresses per node.
# net add ipaddr <newconfig> subnet1 172.168.7.29,172.168.7.30,172.168.7.31,172.168.7.32

# net add ipaddr <newconfig> subnet_vlan1 10.168.8.29,10.168.8.30


# net add ipaddr <newconfig> subnet2 192.168.6.15,192.168.6.16

To add Data in Flight Encryption


IP packets have no in-built security measures, which means that access to the network enables
packet content to be viewed and, because there is no verification, there is no indication whether
a packet has been viewed or the content modified. IPsec is an OSI layer 3 protocol that provides
encryption and mutual verification at the IP address level. The IPsec protocol is supported for data
subnet encryption on all StoreOnce models running StoreOnce software version 3.11.0 or later.
Data in Flight Encryption uses the IPsec protocol to support data encryption at subnet level. It
requires you to pair the IP addresses of the media server and the subnet that you have configured
on the StoreOnce Backup system and to create a rule that ensures the pair communicate uniquely
with each other based on a password that you configure within the rule. Configuration on the
StoreOnce Backup system is via a single StoreOnce CLI command, net add encryption. It
cannot be configured as part of the wizard. But this is only one half of the configuration. You must
also configure IPsec on the media server that forms the other part of the pair.

License requirements
If you wish to use the IPsec feature, you must first install the Security Pack license .

Configuring the client


The IPsec pair and rule must be configured on both the client media server and the StoreOnce
Backup appliance. See the HP StoreOnce Backup system Linux and UNIX Configuration guide for
information about configuring Linux media servers. Configuration of Windows media servers is
via Windows local security policy. (This will be described in more detail in the next edition of this
guide.) For full details of which operating systems are supported go to http://www.hp.com/ebs.

Configuring the StoreOnce Backup system


IMPORTANT:
encryption.

If you subsequently change network configuration. you must re-apply the IPsec

The syntax for the StoreOnce CLI command is:


net add encryption myconfig mysubnet ipAddr clientip passPhrase mypassword

In the following example, we have created a copy of the configuration called config_with_ipsec
that adds encryption to subnet_2. The IP address is the clients IP address and the passphrase
must match the passphrase that has been configured on the client.
#

net add encryption config_with_ipsec subnet_2 ipaddr 172.18.198.101 passphrase katedave

Command Successful

NOTE: You still need to validate and activate the configuration to make encryption active on the
subnet.
The subnet configuration now shows the client IP address in the Encryption Links field.
---------------------Network: subnet2
---------------------IP Addresses: 172.168.6.11,172.168.6.12,172.168.6.13,172.168.6.14
Net Mask: 255.255.255.0
Domain Name: nearline.local
Gateway: 172.168.6.1
Default Network: yes
Net Usage: mgmt
Worked example

197

VLAN tag:
Port Set: portSet2 with these interfaces: eth0 eth2
Encryption Links: 172.18.198.101
Bonding Mode: 1 (Active Passive Bonding)

Configuring IPsec on the media server


Refer to the HP StoreOnce Backup Linux and UNIX Configuration guide. Instructions for configuring
IPsec on Windows media servers will be provided in the next version of this guide.

Encryption with replication


StoreOnce Backup systems are treated exactly like clients by IPsec. To set up an encrypted link
between two StoreOnce Backup systems, use the StoreOnce CLI command, net add encryption,
on each StoreOnce Backup system, providing the other systems IP address but using the same
passphrase.

198 Upgrading to StoreOnce software, version 3.11.x

B Regulatory information
For important safety, environmental, and regulatory information, see Safety and Compliance
Information for Server, Storage, Power, Networking, and Rack Products, available at http://
www.hp.com/support/Safety-Compliance-EnterpriseProducts.

Belarus Kazakhstan Russia marking

Manufacturer and Local Representative Information


Manufacturers information:

Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, California 94304, U.S.

Local Representative information Russian:

HP Russia: - .., 125171, , . ,


, 16, .3, /: +7 (495) 797 35 00, +7 (495) 287 89 05

HP Belarus: - , 220030, , . , .
, 36-1, 722-723, .: +375 (17) 392 28 18, : +375 (17)
392 28 21

HP Kazakhstan: - (), 050040, , . ,


, . , 28, 1 , ./: +7 (727) 355 35 50, +7 (727) 355 35
51
Local Representative information Kazakh:

HP Kazakhstan: - (), , ., ,
-, 28, ./: +7 (727) 355 35 50, +7 (727) 355 35 51
Manufacturing date:
The manufacturing date is defined by the serial number.
CCSYWWZZZZ (HP serial number format for this product)
Valid date formats include:

YWW, where Y indicates the year counting from within each new decade, with 2000 as the
starting point; for example, 238: 2 for 2002 and 38 for the week of September 9. In addition,
2010 is indicated by 0, 2011 by 1, 2012 by 2, 2013 by 3, and so forth.

YYWW, where YY indicates the year, using a base year of 2000; for example, 0238: 02
for 2002 and 38 for the week of September 9.

Turkey RoHS material content declaration


Trkiye Cumhuriyeti: EEE Ynetmeliine Uygundur

Ukraine RoHS material content declaration



,
3 2008 1057

Warranty information
HP ProLiant and X86 Servers and Options
http://www.hp.com/support/ProLiantServers-Warranties

Belarus Kazakhstan Russia marking 199

HP Enterprise Servers
http://www.hp.com/support/EnterpriseServers-Warranties

HP Storage Products
http://www.hp.com/support/Storage-Warranties

HP Networking Products
http://www.hp.com/support/Networking-Warranties

200 Regulatory information

Index
A
AD authentication, 44
AD domain
adding the StoreOnce device, 45
adding users and groups, 46
configuring CIFS server, 44
managing shares, 49
AD domain, leaving, 52
administration
housekeeping page, 116
appliance page
replication, 62
authentication
CIFS server, 41

B
backup fails, 170
mapping deleted, 81
bandwidth limiting, 69, 96
bandwitdh limiting windows
catalyst, 96
barcode, 33
barcode characters, 26
barcodes
VTL cartridge barcode bulk edit, 37
beacon LED, 132
Belarus Kazakhstan Russia EAC marking, 199
BIOSupgrading, 173
blackout windows, 70, 95
catalyst, 95
housekeeping, 119
browser buttons not displayed, 13

C
cartridges
creating, 34
editing max size, 36
moving/unloading, 36
removing, 34
removing all, 35
write protecting, 35
Catalyst, 90
benefits, 91
features, 90
terminology, 91
Catalyst Bandwidth Limiting Windows tab, 96
Catalyst Blackout Windows tab, 95
Catalyst Clients tab, 94
Catalyst Settings tab, 93
Catalyst status tab, 92
Catalyst Store Details tab, 98
Catalyst stores, 97
Catalyst Stores Data Jobs tab, 103
Catalyst Stores Inbound Copy Jobs tab, 110
Catalyst Stores Item Summary tab, 101

Catalyst Stores Outbound Copy Jobs tab, 106


Catalyst Stores Permissions tab, 100
CIFS server
authentication, 41
configuring, 40
CIFS server page, 40
CIFS share
connecting to, 41
creating, 55
CIFS shares
timeout problems, 169
clear leftover disk, 132
CLI
running commands, 15
cli see web management interface
CLI login, 167
collect data, 149
collects logs, 150
command line interface, 15
configuration
save and restore, 154
SNMP, 178
troubleshoot, 171
configuration files, 154
deleting, 158
configuration text file
manual recovery, 154
configuration zip file
restored settings, 156
configure
email, 146
configuring
support ticket, 148
connect to
CIFS share, 41, 53
connecting from backup system
troubleshoot, 169
contacting HP, 186
conventions
document, 187
text symbols, 187
create
cartridge, 34
CIFS share, 55
device, 27
NFS share, 57
store, 100
creation time, 26
customer self repair, 188

D
D2DBS Generic Library, 29
deduplication, 25
delete
cartridge, 34
device, 29
201

store, 100
delete all
cartridge, 35
delete support ticket, 151
device configuration, 142
devices
create new, 27
delete, 29
edit details, 28
devices page, 21, 40
Devices tab
deleting cartridges on, 35
document
conventions, 187
related information, 186
documentation
HP website, 186
download support ticket, 150
drive emulation , 25
drives
defining number of, 25

replication, 68
GUI see web management interface

EAC marking
Belarus Kazakhstan Russia, 199
edit
device details, 28
slot mappings name, 74
store details, 100
edit NAS share, 54
email
configuration, 146
email events, 147
configuration, 148
test, 147
email settings, 146
EML-E series Library, 30
emulation type, 25
emulations see library emulation types
enclosure
monitoring, 130, 133
encryption
Data at Rest, 17
Data in Flight, 17
ESL-E series Library, 30
EuroAsian Economic Commission (EAC), 199
event history
replication, 70
events
email notification, 147, 148
events log, 152

IBM-TS3500, 30
Interface Information tab, 30
iSCSI
initiator name, 26
troubleshoot, 175

F
firewalls
with replication, 68
flexible emulation, 30

G
general settings
202 Index

H
hard disk
beacon led, 132
monitoring, 132
hard disk firmwareupgrading, 173
hardware pages, 126
hardware problem details, 124
hardware problem report, 124
hardware replacement, 176
help
obtaining, 186
housekeeping
blackout windows, 119
housekeeping graph, 118
housekeeping page, 116
HP
Subscriber's choice web site, 186
technical support, 186

L
last written, cartridges, 33
leave AD domain, 52
library emulation types
D2DBS Generic, 29
EML E Series, 30
ESL E Series, 30
IBM-TS3500, 30
MSL G3 Series (2x24), 30
MSL G3 Series (4x48), 30
MSL G3 Series (8x96), 30
licensing, 16
demo, 168
local settings
replication, 67
location, cartridges, 33
login, 13

M
mapping deleted
backup fails, 81
max size, cartridges, 33
maximum jobs
replication, setting, 68
media changer port
defining number of, 26
MIBs, 178
modify support ticket, 148
move cartridge, 36
MSL G3 series (2x24) Library, 30

MSL G3 series (4x48) Library, 30


MSL G3 series (8x96) Library, 30
multiple users, 169

N
NAS
CIFS server page, 40
NFS server page, 52
shares page, 53
NAS share
editing, 54
NAS share mappings
replication, 80
network
troubleshooting, 171
network configuration, 11
Network Path, 41, 54, 56, 58
NFS server
specifying NFS hosts, 52
NFS server page, 52
NFS share
connecting to, 53
creating, 57
nfs share
state handle error, 170
node
monitoring, 127, 132

O
online help
navigating, 14
out of sync settings, 68

P
password
default, 13
passwords, 142
pause catalyst jobs, 96
pause housekeeping, 119
pause replication jobs, 70
performance
troubleshoot, 171
permissions
source appliance, 66
power off, 174
power on, 11, 170, 174
power on/off
troubleshoot, 175

R
RAID5, 159
RAID6, 159
reboot, 175
recovery
replication, 77, 86
recovery wizard
reverse replication, 78, 86
regulatory information, 199
Turkey RoHS material content declaration, 199

Ukraine RoHS material content declaration, 199


related documentation, 186
remote support
alerts, 135
configuring, 136
customer information page, 137
defined, 135
entering and modifying customer information, 137
entering and modifying entitlement information for
servers, 138
entering and modifying entitlement information for
storage, 139
entering and modifying entitlement information for
switches, 141
fields defined, 136
main page, 135
modifying, 136
server page, 138
status page, 141
storage page, 139
switch page, 140
replication
and firewalls, 68
appliance page, 62
blackout windows, 70
event history, 70
general settings, 68
local appliance, 67
NAS mappings page, 80
pause jobs, 70
recovering source, 77, 86
status page, 62
virtual tape mappings page, 71
replication fails, 170, 171
replication ports, 68
replication recovery
over WAN, 89
using wizard, 78, 86
replication wizard, 74
reporting
hardware problem, 124
storage space usage, 125
reporting page, 122
restore
configuration, 157
full configuration, 158
replication, 77, 86
restore configuration
zip file, 157

S
save
configuration, 157
searching
replication event history, 71
Secure Erase, 17
security features, 17
share mapping
remove, 81
203

share synchronization
logging progress, 68
shares page, 53
slot mappings
edit name, 74
slots
defining number of, 25
SNMP
configuration, 178
MIBs, 178
software update, 173
source appliance permissions, 66
status
reporting page, 122
system activity, 121
status page
replication, 62
storage
monitoring, 130
storage shelf
troubleshoot, 176
storage space usage report, 125
StoreOnce Backup system
logging on to CLI, 15
logging on to GUI, 13
StoreOnce Catalyst see Catalyst
StoreOnce catalyst
pause jobs, 96
Storeonce catalyst
blackout windows, 95
stores
create new, 100
delete, 100
edit details, 100
Subscriber's choice, HP, 186
support ticket, 148, 168
collects logs, 150
data collection, 149
delete, 151
download, 150
modify, 148
symbols in text, 187
system activity page, 121

T
target libraries
making visible, 38
technical support, 187
HP, 186
test
email notification, 147
text symbols, 187
troubleshoot
backup or replication, 170
browser buttons missing, 13
configuration, 171
connecting from backup system, 169
iSCSI, 175
network, 171
204 Index

perfromance, 171
power on/off, 175
storage shelf, 176
using 10Gb ports, 174
Turkey RoHS material content declaration, 199
typographic conventions, 187

U
Ukraine RoHS material content declaration, 199
Ultrium VT, 29
unload cartridge, 36
upgrade licenses, 172
upgrades
BIOS firmware, 173
hard disk firmware, 173
used size, cartridges, 33
user management, 142
using 10Gb ports
troubleshoot, 174

V
virtual tape devices
devices page, 21, 40
virtual tape mappings
replication, 71
visible target libraries, 38
VLAN, 54, 173

W
warranty information
HP Enterprise servers, 199
HP Networking products, 199
HP ProLiant and X86 Servers and Options, 199
HP Storage products, 199
web management interface, 13
web sites
HP Subscriber's choice, 186
websites, 187
customer self repair, 188
product manuals, 186
write protect, cartridges, 33