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# 143/6, 17th Cross, 18th Main, J P Nagar, Bangalore 560078
Phone: +91 9886268911; Email:

Known across verticals in the bank for providing best in class customer service and solutions from a variety of product offerings.
Constantly blend academic training with hands on experience in operations and sales support, to offer employers a track record of
delivering on tasks efficiently and quickly. Proficient with policies, procedures, products and services in the banking domain. Possess
proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.

Key Skills include:

Good understanding of Banking
Meticulous with an eye for detail
Networking and interpersonal skills
Skilled at meeting challenges and deadlines
Interaction with all levels of the organization
Analytical and Effective Communication

WORK EXPERIENCE – 4+ years of industry experience
Branch banking role that demands strong understanding of banking practices, regulatory and compliance guidelines. Responsible for
executing day to day functions at the branch. Handling queries, complaints and requirements of customers and resolving the same on
time. Continuously involved in overseeing cost control and improving branch profitability. Generating and verifying various reports
before EOD. Verify and complete KYC/EDD and onboard new clients.

Handling day to day operations (Using banking systems like Finacle, Siebel, KLASS, Profile etc) i.e. processing of
cash\cheque transactions, internal fund transfers, RTGS/NEFT, issuing demand drafts, issuing banking stationery like debit
card, Pin, cheque book, forex cards, best compliments cards and creation of different deposit and loan (Gold Loan) accounts.
Handling a variety of simple to complex queries related to Current, Overdraft and Savings accounts. Acting SPOC for all
customer queries in turn maintaining cordial relationship with customers resulting in generation of leads in the form of
references and cross sell.
Responsible for operational control over branch and vault keys, security items, customer deliverables, vouchers and other
branch banking stationery. Maintain all quality parameters and TAT of all types of transactions in the branch.
Monitoring and reviewing daily transactions, generating daily reports and reviewing them for exceptions and reconciliation
of internal accounts. Ensure KYC and AML compliance and adherence to BCSBI codes at branch level.
Executing cash officer duties (Transferring cash to teller as and when required in a day, locker operations, tallying the trial
balances with the previous day cash balances and generating various MIS reports pertaining to teller operations)
To ensure that there are no escalated complaints or queries of clients and to resolve them all to full satisfaction of the clients.
Conduct events to educate customers about various banking practices and policies in existence
Quality Assurance officer of AOF’s (Individual and Non Individual accounts) to ensure highest level of FTR at branch level.
Prepare monthly operating reports and ensure all details pertaining to the respective month are captured and recorded.
Monitoring overall branch upkeep, maintain branch expenditures, make timely vendor payments and ensure no duplication of
payments are made ensuring no leakage in branch income
Cross sold various products (General and Life Insurance, Trade and Forex Business, Corporate Trading and Demat account,
Premium Debit Cards, LATD, LAS, Home Loans, Car Loans) to generate business opportunities and revenue to the branch

BANGALORE. Cheque Deposits and other banking queries  Continuously engaged with customers through visiting proactively. accompany clients to property site. BCIF and achieved 100% Quality Score  Handled cash transactions of more than 150 in number a day as a backup teller  Addressed customer needs pertaining to Cash. JUNE 2008 – JULY 2009 PROCESS ASSOCIATE Involved in analyzing. adjustments and new reserve requirements using insurance rate standards which  included notifying agents and accounting department of policy correction and cancellation Validating accounts of various clients in the US and highlighting the variances in letters and documents from policyholders and agents Interpret the variances with absolute reasons   Having successfully initiated many process improvements and automations and was also a part of the Transitions Team heading a PILOT PROJECT which involved: o Communicating with the US clients on a daily basis to understand the Process and getting trained for new processes o Preparing Sop’s and training material for the new process o Trained other team mates on the same NOTEWORTHY ACHIEVEMENTS  ‘’Retail Lion’’ in Q4 2014-15 at ING Vysya Bank  ‘’Service Buzz’’ – Regional Winner for customer service impact for 2 consecutive quarters .  Handled and resolved customer queries through banking applications SIEBEL. pending and sold listings to develop comparative market analysis  Liaised with government agencies for procuring real estate documents and agreements  Generated productive leads for the firm and thereby helped to increase revenue KOTAK MAHINDRA BANK LTD.  Handled and actively deepened the existing portfolio of Current Account relationships and HNI Branch Banking clients CROSS DOMAIN SOLUTIONS PVT.K CORP. discuss conditions of sale and draw up real estate contracts  Presented purchase offers and joint venture proposals to sellers for consideration  Prepared Accounts payable/receivables and MIS Reports  Administered payroll and controlled the flow of expenditure  Researched active. BANGALORE. DD’S. ABSS. interview prospective clients. BANGALORE. profit margin by selling various mix of products from the asset and liability portfolio of products and services offered by the bank to retain and acquire new customers. LTD. SEPTEMBER 2013 – AUGUST 2014 GENERAL MANAGER Involved in renting. MAY 2012 – SEPTEMBER 2013 DEPUTY MANAGER – (MANAGEMENT TRAINEE) Responsible in providing solutions to HNI Clients so as to have a better rapport and create opportunities to cross sell. verifying and scrutinizing insurance policies and assessing the sanction of the policies  Calculated premiums. determining customer needs and resolve the issues and queries if any  Acquired Cash Management Service (CMS) mandate through NTB and existing portfolio of the branch  Responsible for acquiring New to Bank CASA for the branch budget in terms of both number of accounts and values. refunds. commissions. Involved in managing accounts and meeting targets relating to revenue growth. buying and selling property for corporate commercial builders and perform duties such as study property listings.

2011 o Studied the impact NPA’s have on the quality of loans and the profitability of the bank o Analyzing various types of risks involved in lending to non-priority sector o Learnt the structure of banking in India and the classification of Assets as per Banking Regulation  “An Organization Study” Electro Plasts Private Ltd. Ashwin Prakash . Bangalore. Ltd ‘’Alpine Climber’’ Award of Recognition for being the best performer for 3 consecutive months by Cross Domain Solutions Pvt. . business process and the functional departments o Critically analyzed the structure and the issues and challenges faced by the organization o Understood the current scenario of the industry – India and Global  Trainee . Tamil and Telegu Hobbies: Avid traveller. Bangalore CERTIFICATIONS  National Institute of Securities Markets: Mutual Funds Distributors  Insurance Regulatory and Development Authority: Insurance Distribution license MANAGEMENT PROJECTS UNDERTAKEN  Summer Internship Project on “Non Performing Assets” YES Bank Ltd. Kannada. ‘’Hall of Fame’’ Award of Recognition for being the best Relationship Officer in the months of November and December 2012 by Kotak Mahindra Bank Limited      Awarded with Quality Self Certification Received 100% compliance scores in auditing processes Recognized for improving operational efficiencies ‘’Rookie Award’’ Award of Recognition for being the best Trainee by Cross Domain Solutions Pvt. Bangalore  Bachelor of Business Management (Bangalore University) in the year 2008 Dayananda Sagar Institutions. use. March 2006 – March 2007 o Helped marketing executives in the company for delivery. April. Ltd EDUCATION  PGDM IN Finance and Marketing. Hindi. Bangalore  SSLC (Karnataka State Board) in the year 2003 Sudarshan Vidya Mandir. Bangalore  Pre University in Commerce in the year 2005 Vijaya Pre University College.Sagar Automobiles. (AICTE Approved) in the year 2012 Mats Institute of Management and Entrepreneurship [Jain Group of Institutions]. active participation in community service and animal rehabilitation. operation including care of vehicles to customers PERSONAL INFORMATION Date of Birth: 3/12/1987 Languages Known: English.June. insurance and financing for vehicles o Estimated cost of repair and alteration of vehicles and described vehicles. Bangalore. I hereby declare that the information presented above is true to the best of my knowledge and belief. November 2010 o Understood the organization structure.