Instructions 2010 KnowWare International Inc

1. Many input areas are shaded in yellow

2. Any formulas are shaded in gray (change these at your own risk) Sheet 2253 S Oneida St Ste 3D
3. Select the template sheet --> Control Plan Denver, CO 80224
4. Cells may have hidden comments to help in completing the template Special Control Plan
Checklist Licensed users:
Control Plan May update this file
The Automotive Industry Action Group (AIAG) has standards for completing this form May copy this file
In the appropriate cell, enter: May share completed files with co-workers, suppliers and customers
Supplier company name
Control Plan Number Unlicensed users:
Part number May receive and review completed templates created by licensed users
Revision level May NOT use this template to perform their own analysis without a license
Part name
Name and telephone number of the key contact To purchase a license:
Date of the latest control plan updates. http://www.qimacros.com/store
All the steps in the manufacturing process that are relevant to the control of the
product quality. Email orders@qimacros.com
Processing equipment as precisely as possible, e.g., machine, device, jig, machine
make, machine model number, asset #, etc. Call 888 468 1537 - (303) 756 9144
Characteristic reference number, starting with 1. If process flow diagrams or FMEAs
are available, cross reference number in this column. Fax a PO to 888 468 1536 - (303) 756 3107
Special Product Characteristics
Process Characteristics that have a cause and effect relationship with the Product
Characteristic.
Specifications/tolerances
Measurement system: gages, fixtures, tools, and/or test equipment required to
measure the part or process.
Sample size and frequency
Control method: statistical process control, inspection, sampling
Reaction plan to avoid producing nonconforming product
 Page 2 of 7

http://www.aiag.org/ CONTROL PLAN

Prototype Prelaunch Production Key Contact/Phone Date(Orig) Date (Rev.)
Control Plan Number
Part Number/Latest Change Level Core Team Customer Eng. Approval/Date

Part Name/Description Organization/Plant Approval/Date Customer Quality Approval/Date (if Req'd)

Organization/Plant Organization Code Other Approval/Date (If Req'd) Sample

Other Approval/Date (If Req'd)

Characteristics Methods
Part/ Process Name/ Machine, Device, Jig, No. Product Process Special Product/Process Evaluation/ Control Reaction Plan
Process Operation Tools, for Mfg. Char. Specification/ Measurement Method
Number Description Class Tolerance Technique Size Freq.
Check
x1 Check in Time ????? time???
 CONTROL PLAN SPECIAL CHARACTERISTICS (OPTIONAL)

Prototype Prelaunch Production

Control Plan Number Key Contact/Phone Date (Orig) Date (Rev)

Part Number/Latest Change Level Core Team Customer Eng. Approval/Date (if Req'd)

Part Name/Description Organization/Plant Approval/Date Customer Quality Approval/Date (if Req'd)

Organization/Plant Organization Code Other Approval/Date (If Req'd) Other Approval/Date (if Req'd)

No. Description/Rationale Specification/Tolerance Class. Illustration/Pictorial

Use Excel's
Drawing
Toolbar to draw
here.

Page 3 of 7
Page 4 of 7
 A-8 CONTROL PLAN CHECKLIST
Customer or Internal Part No. Revision Level
Person
Question Yes No N/A Comment / Action Required Due Date
Responsible
Was the control plan developed according to
the methodology described in Chapter 6 of the
1 APQP Manual?
Have all the controls identified in the PFMEA
2 been included in the control plan?
Area all special product/process characteristics
3 included in the control plan?
Were DFMEA and PFMEA used to prepare the
4 control Plan?
Are Material specifications requiring inspection
5 identified?
Does the control plan address incoming
(material/components through
6 processing/assembly including packaging?
Are engineering performance testing and
7 dimensional requirements identified?
Are gages and test equipment available as
8 required by the control plan?
If required, has the customer approved the
9 control plan?
Are the gage Methodology and compatibility
10 appropriate to meet customer
Have measurement requirements?
systems analysis been
completed in accordance with customer
11 requirements?
Are sample sizes based upon industry
standards, statistical sampling plan tables, or
other statistical process control methods or
12 techniques?

Revision Date

Prepared by:
Week 9 Case Study Assignment - SFP Urgent Care - Patient Waiting Time Six Sigma Project
Validated Xs (Statistically Significant Xs) from Data Collection Plan

Ref Validated X Description

Information Collection / Check in

x1 Time

x4 Patient Assessment Time

x7 Lab Test Time

x9 Result Assessment Time

x12 Discharge Time

nt - SFP Urgent Care - Patient Waiting Time Six Sigma Project
icant Xs) from Data Collection Plan

Notes / Key indicator

Analysis showed that the step of making sure patients clarify their history and
all symptoms prior to seeing doctor and provide insurance information up
front was critical. Times longer than 4 minutes affected the output Y.
Forgetting details about symptoms and forgetting insurance information are
key components that contribute to high information collection/check-in times
and later process delays.
Analysis showed patient assessment time was high in variation. Patient
assessment times over 8 minutes affected the output Y. However,
assessment quality and patient care are negatively affected if less than 3
minutes are spent with the patient during assessment as the doctor and
patient are rushed.
Lab tests at this urgent care are integrated into the process. Most primary
test results are provided in less that 15 minutes. Times over 20 minutes
affect the output Y.
Test results were typically analyzed in less that 3 minutes by the doctor, but
sometimes tests sat for up to 30 minutes before being presented to the
doctor. Overall result assessment times more than 12 minutes affected the
output Y.

Analysis showed discharge times are affected by missing information from

previous steps such as insurance cards, delayed prescription paperwork, and
completed folders sitting in the discharge inbox waiting for processing up to
20 minutes. Discharge times greater than 8 minutes affected the output Y.