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College of Business Administration

Office Management Department

Medical Office Procedures

Midterm Examination
A.Y. 2016-17

Name: _____________________Yr. & Sec.________Date________ Score______

Direction: Multiple Choice

1. One who is trained to evaluate disorders and diseases of the immune

a. Pathologist
b. Immunologist
c. Neurologist
d. Radiologist
2. It is a medical specialty concerned with the treatment of diseases and
disorders of the urinary tract.
a. Endocrinology
b. Gastroenterology
c. Radiology
d. Urology
3. This physician also offer vision services, including corrective lenses.
a. Thoracic surgery
b. Otolaryngologist
c. Pathologist
d. Ophthalmologist
4. This physician also offer treatment for common illnesses and preventive
a. Obstetrician and gynaecologist
b. Medical geneticist
c. General surgeon
d. Dermatologist
5. This physician provide critical care and resuscitation for patients during
cardiac or respirator emergencies. He provides pain relief and management
during surgical procedures.
a. Dermatologist
b. Neurologist
c. Anaesthesiologist
d. Geneticist
6. It is a medical specialty which deals with the correction of deformities,
defects, diseases or injured parts of the body by means of operative
a. Nuclear medicine
b. Physical medicine and rehabilitation
c. Plastic surgery
d. General surgery
7. A medical specialty that deals with the treatment for common illnesses and
preventive care.
a. Family practice
b. Emergency medicine
c. Preventive medicine
d. Internal medicine
8. The Philippine Heart Center, The Philipine Lung Center, National Kidney
Institute are classified as:
a. Acute care hospital
b. Subacute hospital
c. Community hospital
d. Specialty hospital
9. These are usually acute care facilities and serve a large area that may not
offer intensive care in its local communities.
a. Community hospitasl
b. Regional hospitals
c. Acute care hospitals
d. Subacute hospitals
10. This medical facility offers intensive care units and emergency or trauma
departments and
equipped to handle most severely ill or injured patients.
a. Acute care hospital
b. Subacute hospital
c. Specialty hospital
d. Regional hospital
11. It means that the employee is appreciative of the opportunity provided
through the job and
supports the company by giving the best effort possible.
a. Courtesy
b. Competency
c. Loyalty
d. Initiative
12. It means that there is willingness among staff members to assist each
other in the performance
of their duties.
a. Competency
b. Initiative
c. Courtesy
d. Flexibility
13. Supervisor should be confident that once given a task to do, the medical
assistant will carry it
out accurately and in a timely manner.
a. Dependability
b. Competency
c. Courtesy
d. Loyalty
14. It means that the medical assistant looks for opportunity to be of help,
assisting others as the
workload demands.
a. Flexibility
b. Loyalty
c. Courtesy
d. Initiative

15. Patients expect that the physician and the medical assistant will instruct
them in a manner
that will enhance their health and provide positive results.
a. Flexibility
b. Initiative
c. Credibility
d. Confidentiality
16. Medical assistants must make it a rule never to discuss a patient with
anyone unless
information must be shared for patient care and treatment.
a. Credibility
b. Initiative
c. Loyalty
d. Confidentiality
17. Kind words and compassion go far in building trust between the medical
assistant and
a. Dependability
b. Flexibility
c. Loyalty
d. Courtesy
18. The physician should not reveal confidential communication or
information without the
consent of the patient even if provided by law.
a. True
b. false
19. The patient has no right to make decisions regarding the healthcare that
is recommended
by his or her physician.
a. True
b. False
20. It is not the obligation of the physician to cooperate in coordination of
medically indicated
care with the other healthcare providers treating the patient.
a. True
b. False
21. All of these are elements of an informed consent except
a. The patients diagnosis
b. The risks and benefits of a proposed treatment or procedure
c. The risks and benefits of not receiving or undergoing a treat or
d. The amount of money involved for the whole treatment
22. Physicians sometimes ask patients to phone the office to report on their
conditions a few
days after their office visit.
a. Inquiries about bills
b. Participating provider
c. Inquiries about fees
d. Satisfactory progress reports from patients

23. There may be calls from the accountant or auditor or calls regarding
banking procedures,
office supplies, office maintenance.
a. Routine reports from hospitals and other sources
b. Request for assistance with insurance
c. Office administration matters
d. Request for referrals
24. All of these are information to be obtained from the patient when calling
the pharmacy
with new or refill prescriptions except
a. Patients symptoms and current condition
b. History of this condition
c. Treatments the patient has tried
d. Physicians name
25. In order to determine the length of time needed for the appointment,
the medical assistant
a. Offer directions for reaching the office
b. Offer the patient a choice of the dates and times
c. Obtain patients full name, birth date, address and telephone number
d. Determine the patients complaint and the when the first symptoms
26. If there is a need for the physician to send a consultation report, the
medical assistant
a. Enter the mutually agreeable time in the appointment book
b. Explain the financial arrangement when the appointment is made
c. Search for the appointment book for the first suitable appointment
time and alternate time
d. Determine whether the patient was referred by another physician.
27. All of these are the information provided to the diagnostic facility in
scheduling outpatient
admissions and procedures, except
a. The specific test needed
b. the patients diagnosis
c. Date and time of the test
d. Instructions concerning the preparation for the test
28. All of these are the information provided to the diagnostic facility in
scheduling outpatient
admissions and procedures, except
a. The demographic information for the patient including insurance policy
numbers and addresses for filing claims
b. The name, age, address, and telephone number of the patient
c. Date and time to report for the test
d. Special instructions for the patient or special anesthesia requirements
e. The need of any urgency for test results
29. The initial step for Scheduling Inpatient Admissions.
a. Telephone the diagnostic facility and schedule the admission
b. Note arrangements and the admission on the patients chart
c. Obtain an oral or written order from the physician for the admission
d. Determine the physician and patient availability if the admission is not

30. In scheduling outpatient admissions and procedures, it is necessary to

determine the
patient and physician availability in order
a. To check whether the appointment was kept and a report was received
from the testing facility
b. To schedule the procedure or admission and provided needed
c. To be certain that the patient will be able to comply with the
arrangements for the test and that the physician is available, if he or
she must be present for the procedure
d. To have a documented order for the procedure performed
31. After the physician review the consent form, have the patient sign a
consent for a surgical
Procedure in order
a. To schedule the surgery and provide the needed information to the
b. To ensure that the patient understands the risks, benefits , and
alternatives to the surgical procedure.
c. To check on the patients status and keep a record of the number of
days patient was see in the hospital by the physician during rounds for
insurance billing purposes.
d. To have a documented order for the admission
32. All of these are procedural steps in preparing charts for scheduled
patients except
a. Review appointment schedule
b. Identify full name of each scheduled patient
c. Pull patients charts for files, checking each patients name on your list
as each is pulled.
d. Determine whether the patient is new.
33. In preparing charts for scheduled patients, it is important to annotate
the appointment list with any special concerns in order
a. To determine that the correct chart has been pulled and that no charts
have been omitted
b. To reaffirm that any previously ordered tests have been performed
c. To verify that the given information is complete and legible
d. To alert the physician regarding matters that should be checked or
discussed with the patient.
34. All of these are procedural steps in registering a new patient except
a. Determine whether the patient is new
b. Obtain and record the necessary information
c. Precertify the admission with the patients insurance company, if
d. Review the enter form and confirm patient eligibility for insurance
35. All of these are expected duties and responsibilities of a medical
assistant in receiving
patients except
a. Escort the patient to the examination rooms and other areas of the
b. Offer to assist with disrobing if the patient needs extra help
c. Offer to give medical advice to a patient
d. Review and check patients chart for completed laboratory tests
posting of results and to ensure that there are ample progress notes
for each visit.

36. In problem-oriented medical records, patients chief complaint is

included under
a. Database
b. Problem list
c. Treatment plan
d. Progress notes
37. laboratory reports
a. Database
b. Problem list
c. Treatment plan
d. Progress notes
38. therapy
a. Database
b. Problem list
c. Treatment plan
d. Progress notes
39. Personal demographics like patients name, address, marital status are
a. Subjective information
b. Objective information
40. Personal and Medical history like past illness or surgical operations are
a. Subjective information
b. Objective information
41. Patients Social History
a. Subjective information
b. Objective information
42. Physical Examination and Findings and Laboratory and Radiology reports
a. Subjective information
b. Objective information
43. Treatment and Prescribed Progress Notes
a. Subjective information
b. Objective information
45. In preparing an informed consent for treatment form, the physician
should explain the
procedures, risks, benefits, alternatives and answer all the patients
questions in order
a. To correctly identify the patient and the procedure
b. To maintain a permanent copy of the signed consent form
c. To avoid charges of practicing medicine without a license.
46. Records of patient who have died, moved away or otherwise terminated
their relationship
with the physician.
a. Inactive files
b. Closed files
c. Active files
47. Records for patients whom the doctor have not seen for six months or
a. Active files
b. Inactive files
c. Close files

48. Patients have no right to know the identity of the physician, nurses, and
others involved in
their care as well as those involved are students, residents and other
a. True
b. False
49. The patient should not refuse to participate in proposed research studies
or human
experimentation affecting care and treatment.
a. True
b. False
50. All of these are information that the patient has the right to be informed
a. Hospital policies and practices
b. Available resources for resolving disputes, grievances and , conflicts
c. Financial status of the medical facility
d. Hospital charges and payment methods