About  

Opera+onal  
Leadership  
  Dieter  Legat  
Managing  Partner  
A  presenta+on  for  execu+ves   Delta  Ins+tute  Switzerland  

About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.  
About  opera+onal  leadership  

•  What  is  opera+onal  leadership?  
•  Key  tasks  of  opera+onal  leadership  
•  How  the  masters  do  it  

About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.  
Company  achieves  its  goal  

Company  
Goal  

About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.  
Company  leadership    makes  processes  achieve  the  company  goal  

Company  
Leadership  

Company  
System/Processes   Goal  
About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.  
Company  leadership  –    Details  

Business  Plan  
1)  Vision,  Mission  
2)  Customers  
Strategy   3)  Compe+tors  
4)  Products  and  Services  
5)  Financial  Plan  
OP  

6)  Opera+onal  Plan(s)  

Company  
System/Processes   Goal  
About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.  
Opera+onal  leadership  

Business  Plan   Opera+onal  
1)  Vision,  Mission   Leadership  
2)  Customers   Turns  strategy  
Strategy   3)  Compe+tors   into  ac+on  
4)  Products  and  Services   into  results  
5)  Financial  Plan  
OP  

6)  Opera+onal  Plan(s)  

Company  System/Processes  
Delivery  of  
goal(s)  and  opera+onal  obliga+ons  
Goal  
About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.  
About  opera+onal  leadership  

•  What  is  opera+onal  leadership?  
•  Key  tasks  of  opera+onal  leadership  
•  How  the  masters  do  it  

About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.  
Opera+onal  leadership  -­‐  Leading  

6.Opera+onal  Plan(s)  
PLAN  
Set  opera+onal  goal   Opera+onal  
Design  opera+onal  plan  
Set  key  events  schedule   Leadership  

OPERATIONAL  
TEAM  
CHECK   LEAD  
Review  validity  of  goals,   Delivery  of  goals,    
opera+onal  plans   obliga+ons  
and  key  events  schedule   and  key  events  
Observe  

Company  System/Processes  
Delivery  of  goal(s)  and  opera+onal  obliga+ons   Goal  
About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.  
About  opera+onal  leadership  

•  What  is  opera+onal  leadership?  
•  Key  tasks  of  opera+onal  leadership  
•  How  the  masters  do  it  

About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.  
Opera+onal  leadership  –  How  the  masters  do  it  

Never  delegate  opera+onal  leadership  
•  MUST  retain  ownership  goal,  plans,  delivery,  reviews  
Focus  on  the  goal  like  a  bulldog  on  its  bone  
•  Keep  everyone  focused  on  the  goal,  at  all  +mes  
Ensure  effec+veness  of  opera+onal  plan(s)  
•  Design  crisp,  focussed  „one  page  plans“  
•  Focus  your  plans  on  constraints  to  the  goal  
•  Ensure  unambiguos  clear  commicment  to  obliga+ons  
Induce  rock  solid  reliability  
•  Zero  tolerance  for  broken  obliga+ons  
Lead  the  key  events  schedule  
•  Time  and  deliver  your  „quick  reviews“  and  „deep  reviews“    

About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.  
About  opera+onal  leadership  

•  What  is  opera+onal  leadership?  
Ø  Translates  strategy  into  ac+on  into  results  

•  Key  tasks  of  opera+onal  leadership  
Ø  Leading  the  opera+onal  team  through  the  Plan-­‐
Lead-­‐Check  cycle  

•  How  the  masters  do  it  
Ø  Never  delegate.  Focus  on  the  goal.  Effec+veness  of  
opera+onal  plans.  Rock  solid  reliability.  Key  events  
schedule  

About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.  
Opera+onal  leadership  
 
Not  something  to  do  
in  addi+on  to  your  daily  job.  
 
It  IS  your  daily  job.  
  Dieter  Legat  
Managing  Partner  
Thank  you.   Delta  Ins+tute  Switzerland  

About  opera+onal  leadership  –  April  2012
©  Copyright        Delta-­‐Ins+tute  S.A.    -­‐  12,chemin  de  Pomone  -­‐  CH  1228  Plan-­‐les-­‐Ouates,  Switzerland  -­‐  www.delta-­‐ins+tute.com  
All  rights  reserved.  No  part  of  this  material  may  be  reproduced  in  any  form  or  by  any  means,  electronic,  mechanical,  photocopying,  recording  or  otherwise  without  the  prior  wriEen  permission  of  Delta  InsHtute.