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CASE III

MANAGEMENT INTERVIEW

OBJECTIVE: To provide you with the opportunity to discuss and observe
management skills, issues and problems with a practicing manager.

One of the best ways to learn is to watch and talk to people who are
actually performing the tasks or skill you wish to master. This is especially true if
they are proficient and can explain their techniques. For example, weekend
tennis players often find it very helpful to watch and listen to tips forms the pros.
They many not be able to hit a better backhand the first out, but, with practice,
their game usually improve.

As you have already discovered from reading the text, management, like
tennis, is composed of skills and activities. Since management is such a
pervasive activity, you are probably acquainted with a “pro” – in business they
are called executive or managers. To help you learn about management and get
some firsthand experience, gain access to a professional manager and set up an
interview with his person. It may be a relative, friend or former superior or
simply a manager with a business or industry in which you are interested.

Try to spend at least one hour with this person and cover the items and
questions listed below. If possible, also inquire whether you can observe the
manager performing routine management task, such as conducting a meeting or
taking with employees. This may give you an additional perspective on the
nature of management work.

One of the first things you will learn as you set up and conduct the
interview is how busy most managers are and how valuable their time is. Take
advantage of this opportunity and be prepared for your interview. When you set
up the interview and before you begin, explain the purpose of the interview: to
give you the chance to talk to and observe a practicing manger so that you have
a better foundation to study management. Most managers will be very
cooperative and informative.

After the interview, prepare the Management Interview Report
summarizing the answer and provide pictures during the interview. Submit the
report on a Short Plastic Business Folder with the fastener is located at the side
of the folder. Once again, this exercise should help you to understand better the
skills and functions of a manager and give you a chance to see how a manager
approaches the job.

all the blame will be punch to me. if related to every crew and everyone who are working. 3. How is your organization structured? Do you have an organization chart? Our organization. 4. I can conclude that it is structured based on everybody’s capacity to serve and the ability to give even a bit of contribution for this business. What are major products or services of your organization? Our organization is known worldwide because of our services we give to our costumer. 2. How many individuals are responsible to you and what are their primary activities? It depends on my crew’s schedule of working. where is your position located? Obviously I’m a one of many branch managers that this organization have. this goals are can be developed by always working hard and being humble and patient to my crew. In terms of the overall structure of the organization. 3. What are your major activities and functions Me as branch manager. I also want to be an inspiration to them so that they will work hard in order to achieve something that can also improve their personality. who wants and can afford our products. And if we talk about the structural place. MANAGEMENT INTERVIEW REPORT NAME OF ORGANIZATION: Chowking (Robinson Dasmariñas branch) MANAGER’S NAME: Ms. . I was also appoint in this position so that there is one that can monitor the performance of our business. The Manager’s Job 1. Basically. I have the duty to guide every crew in this organization so that they well function well in there designated task. or let we say our business. If our business is just making an undesirable performance. Bausa MANAGER’S POSITION: Branch manager Organization Issues 1. 2. we create foods that suit everybody’s want. how were these goals developed? Yes I have. I want to our business performance meet its peak of improvement. Do you have specific goals that you attempt to achieve? If so. I want to be more close to my crew so that we can build more teamwork and have a good relationship with each other. Michelle H. Lastly. To whom is these product sold or services delivered? To any costumer. I can’t say any quantity that can represent the number of crew that is under my responsibility. so I will also do my task efficiently. our organization was structured base on the best location it can have so that we can make our business run well.

It is us who make decision not Me. seek input form others. Describe your management philosophy or approach to management. How did you develop this approach? I can say that our organizations philosophy is to treat everyone a friend. what makes a good decision and a good decision maker? To have good decision. It is in their self that can make their own way to achieve their goal. you . If so. Decision Making Activities 1. We can developed this approach through our self by having good interaction and relationship to everyone. 3. you should have a good purpose and good reason why you need that decision. in our business everyone is part of decision making. nothing good will happen and vice versa. Process where everyone in this business is involves. How do you make important decisions? Do you have a specific process that you attempt to follow? I make important decision by measuring it. Yes I have some specific process in decision making. attitude and approach. or let subordinates make them? Why do you use this approach to decision making? Like I said a while ago. Other of my subordinates tell me that they want to have more friends and good values by working in our organization. how are these goals developed? I don’t have any idea because that was there goal not mine. They are also required to give every customers want regarding serving to them. Do you usually make important decisions by yourself. maybe no. 3. and every customer a family so that this business will never be go to nonsense scenario. Our organization is open to everyone if it comes in decision making. like a said it is in their self if they want to achieve those goals or not. 2. 2. There primary activity is to serve every customer with good vibes. and help their family. 5. but I think they can develop these goals through themselves. In your opinion. If so. Regarding the process of making decision. And to be a good decision maker. If they dint work hard. It is in their way to pursue their self to attain the thing they want to have. are your subordinates able to achieve their goals consistently? Why or why not? Maybe yes. they want to earn money so that they can provide all their needs. we ask for everybody’s opinion and wants so that no one will fell offended and awkward. Goal-setting Activities: 1. Do your subordinates have specific goals to achieve? Why or why not? Yes they have. Measuring in a way that if it is good or not that good for our organization.

Do you involve subordinates in the planning process? Yes. What are the benefits or drawbacks of goral setting and planning? Obviously. How do you attempt to motivate subordinates? Why do you use this approach? I think I’m motivating them by giving them some words of encouragement before our business run daily. you should consider those parameters. I’m not that person who you can call “plastic”. I’m also treating them as a friend so that I can easily approach them. 4. This story. But you will never gain it if you didn’t pursue your self. in making goals. Thinking in a way that it is helpful for us. 6. . 3. or more general? I think . what approach do you take to planning? Yes. 2. should have the mental ability and good interaction with other in order to attain the best decision you can have. 3. What are the time horizons of you plans? Every available time I have. Do you use these plans and goals in the evaluation of your work unit or your subordinates Yes. I also allowing my subordinates idea so that I’m not the only one who is planning for our organizations good but US. it is one of my duty. How important are leadership skills to the success of an organization or work unit? Basically. 2. I show respect every time I’m talking to them. Planning Activities: 1. it doesn’t matter if he is my superior or my subordinates. it is success that waits in preparing or having a goal in one thing you want to have. for me is something that can make you think in some aspects of your life and values you have. Interpersonal Relations: 1. Do you develop plans for your work units? If so. Having a good one can make good difference in running an organization. we know that organization also depend the way its leader lead. to develop plan for the good of this organization. As I do certain plan. Sometimes I’m citing some story to them that will gain their attention to listen well. So it is important because success cannot be gain if you have an irresponsible leader. Are your plans and goals specific and quantified. How do you communicate with your superiors? With your subordinates? Why do use these techniques? I’m communicating by showing who really I’m to everyone. 5.

the way I treat them.Critical Performance Characteristics 1. this position influence me the way I interact with others . . 3. that’s why we have the what we called “crew of the month”. My subordinates Also evaluate me so that I’m aware of what they are thinking about me and how do they look in my performance in this business. 2. how have they changed? How have these changes influenced your approach to management? Yes. It influenced my approach by experiencing different scenario ( sometimes challenges) that helps me improve my personality as a leader and as a subordinate to my superiors. what are these criteria? Yes. For me. What are the critical characteristics of your job and your situation that influence the way you fulfill your responsibilities? Being a manager requires a lot in order to fulfill such responsibilities. It change based on the situation the organization is facing and implementing such decisions. Does your organization develop specific criteria to evaluate performance? If so. because I believe that nothing is permanent. Have these characteristics changed over time? If so.