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SAP Customer Success Story

Consumer Products

Professional Hair Care Pioneer
Reaches New Heights with SAP
Business One
Quick facts
With SAP Business One, our processes Company Implementation Highlights
Name: Metropolis Technology Engaged in a phased implementation
are more efficient and more accurate, Location: Burbank, California approach
and were better able to service our Industry: Consumer products Avoided customization to speed
Products and services: Professional hair implementation and control costs
customers. care products including dryers, styling irons, Trained users on core functions
shampoos, conditioners, and accessories before expanding training
Lori Fasan, Co-Owner, Metropolis Technology
Revenue: US$2.4 million Supported the launch of a new line of
Employees: 8 business with minimal effort and cost
Web site:
Implementation partner: Covient Inc. Why SAP
Ability to meet core business needs
Challenges and Opportunities in a single, integrated software solution
Gain better visibility and control Support for multilanguage operations
across operations Ability to quickly implement software
Avoid double data entry Scalability of the software without
Process orders more quickly incurring additional cost
Improve customer service Software ease of use
Establish a more professional image Flexible and powerful reporting
Integrated credit card processing
Objectives and online order placement
Implement an integrated software
solution with functionality to manage Benefits
the entire business and improve Reduced labor cost by eliminating
business process efficiency redundant data entry and errors and
Centralize company data and enable enabling integrated online order placement
instant visibility across the organization Increased user and transaction-based
to improve operational control security to avoid costly order-entry
Enhance reporting functionality to mistakes
improve business insight and support Improved service and inventory accuracy
operational decisions by centralizing data
Implement a scalable solution that Controlled IT costs by enabling
can accommodate growth multicompany setup at no additional cost
Enabled integrated credit card processing
SAP Solutions and Services to improve efficiency
SAP Business One application
When Metropolis Technology started selling its innovative hairstyling Realizing Immediate Benefits
tools in 1997, sales were modest. But thanks to successful branding Certain aspects of the software had the
efforts and the positive experiences of professional hairstylists in the greatest immediate impact for Metropolis,
including its inclusive, integrated function-
fashion and entertainment industries, business has boomed for the ality, ease of use, and real-time inventory
Burbank, Californiabased company. With sales of US$2.4 million and tracking. We realized tremendous value
right away, Fasan says. We have much
8 employees, Metropolis now sells its products worldwide. To manage greater visibility and control now. When
its expanding business, the company decided to implement the our people record a sale, the software
forces them to remove the item from
SAP Business One application. inventory. If an order changes, they cant
just cancel it. They have to use the soft-
Keeping Pace with Growth Business One application and the decision ware to enter the item back in stock so
became clear. We became very excited our inventory count is always accurate.
Metropolis had been using stand- when we saw all we would be able to do
alone software solutions, including MYOB with the software, Fasan explains. We Improving Service
accounting software, to manage its oper- didnt have to worry about how many
ations, but the disparate software environ- modules, how many users, or how we By implementing SAP Business One,
ment had become problematic for would handle multiple currencies and Metropolis has been able to centralize
the company. According to Metropolis languages. We could manage our entire master data, which has helped the com-
co-owner Lori Fasan, We couldnt clearly business with SAP Business One. pany improve customer service. Besides
see what we had in inventory, which cre- being able to process orders much more
ated problems with shortages and deliv- Speeding the Time to Value quickly, we can respond more quickly if
ery dates. Plus we had a lot of redundant a customer calls to see where their prod-
data entry throughout our sales, billing, Covient implemented SAP Business uct is. We can go online and see every-
and shipping processes, and this pre- One for Metropolis in phases, focusing thing the status of the order, if it has
sented opportunities for errors. on core functionality first. The software been shipped, and when it was shipped,
did not require any customization; Covient Fasan adds.
Exploring New Software formatted business forms by changing
fields and added logos and colors to Supporting Growth with Minimal
Metropolis wanted to retire its legacy match Metropolis branding. The core Cost
software and adopt an integrated solution functionality was up and running within
that would streamline business processes four months. We trained employees A year after the phase one implementa-
and enable better visibility and control. both in person and online. We made sure tion, Metropolis expanded its operations
We looked at several software solutions they were comfortable with the new pro- by opening a new business Macadamia
including NetSuite and Microsoft Dynam- cesses, conducting function-to-function Natural Oil which focuses primarily on
ics GP, Fasan explains. During a meeting comparisons with the old way of doing shampoos and conditioners. During phase
with Covient Inc., an authorized SAP things before retiring our legacy soft- two, processes for the new business were
channel partner for SAP Business One, ware, Fasan adds. added to the companys existing SAP
Metropolis learned about the SAP Business One footprint with no additional
We needed a tool that would provide access to order information immediately
not a week later when sales were posted. SAP Business One has provided
us with that insight and visibility.

Lori Fasan, Co-Owner, Metropolis Technology

license fees. Were realizing tremendous easier. I can see the entire sales-to- costs. The company is also planning
value from our investment. If it werent for shipping process, identify errors, and an upgrade to the most recent version
SAP Business One, we would have had then make sure that we avoid them of SAP Business One. We would like
to buy new software for the Macadamia next time around. to leverage the report writing and dash-
business. Now our existing staff can han- board functionality available in that ver-
dle the additional order volume and they Increasing Operational Control sion, Fasan adds. There are always
dont have to be trained on new software, more things you can do to streamline
Fasan says. SAP Business One has helped Metropolis processes and become more automated.
management keep close tabs on opera- We plan to continue to explore those
During phase two, Metropolis also gained tions while supporting sales and market- possibilities for our business with the
online ordering and credit cardprocessing ing efforts at trade shows and other SAP Business One application.
functionality for the Macadamia product grooming business opportunities. As
line. Our business is growing quickly, and the owner of two businesses, I must
weve been able to support the growth know whats happening in the company,

Our business is growing quickly, and weve been able to support the growth
without making any new hires. Before, we did everything manually. With
SAP Business One, all of the processes are integrated, so were able to work
much more efficiently.
Lori Fasan, Co-Owner, Metropolis Technology

without making any new hires, Fasan Fasan explains. We needed a tool that
adds. Before, we did everything man- would provide access to order informa-
ually. With SAP Business One, all of tion immediately not a week later when
the processes are integrated, so were sales were posted. SAP Business One
able to work much more efficiently. has provided us with that insight and
visibility. It tells me all the things I need
Improving Security While Avoiding to know.
Looking Ahead
The user- and transaction-based security
functionality in SAP Business One has While Metropolis is realizing a healthy
helped Metropolis catch expensive order return on its investment in SAP Business
entry mistakes. Before, if there was One, the company is looking to add to its
a mistake, wed have to go through all positive experiences. Metropolis is inte-
our papers to try to figure out what hap- grating its shipping processes with UPS
pened, explains Fasan. Now its much to streamline those efforts and reduce /contactsap

Covient specializes in helping busi-

nesses improve their efficiency and
become more competitive by deploy-
ing powerful software solutions such
as SAP Business One.

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