GENERAL ERROR: Jobs sit in queue and never start when using newly added storage unit

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Document ID: 277123

http://support.veritas.com/docs/277123 E-Mail this document to a colleague GENERAL ERROR: Jobs sit in queue and never start when using newly added storage unit Exact Error Message

<8> req_stunit_available: didn't find valid storage unit <STUname> in stunit group, or storage unit list <16> log_in_errorDB: didn't find valid storage unit <STUname> in stunit group, or storage unit list
Details: Overview: Adding a new storage unit will not make it immediately available for backups. After creating a new storage unit, the VERITAS NetBackup (tm) processes need to be restarted. Any attempt to back up or restore to the new storage unit will cause the job to queue and never run. Troubleshooting: Verify the new storage unit <STUname> appears in the configuration using the bpstulist command:

# cd /usr/openv/netbackup/bin/admincmd # ./bpstulist -label <STUname> -U Label: server-dlt2 Storage Unit Type: Media Manager Host Connection: server Number of Drives: 1 On Demand Only: no Max MPX/drive: 2 Density: dlt2 - DLT Cartridge 2 Robot Type: (not robotic) Max Fragment Size: 1048576 MB
Master Server Log Files: The /usr/openv/netbackup/logs/bpsched/log.<date> on the master server will show the following error when trying to use the new storage unit:

<8> req_stunit_available: didn't find valid storage unit <STUname> in stunit group, or storage unit list

file://H:\study\netbackup\Upload_site_done\done\New Folder\GENERAL ERROR Jobs sit in queue and nev... 7/6/2010

GENERAL ERROR: Jobs sit in queue and never start when using newly added storage unit

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<16> log_in_errorDB: didn't find valid storage unit <STUname> in stunit group, or storage unit list
Resolution: The bpschedreq command can be used to read the storage unit configuration. This may offer a way to allow NetBackup to recognize the storage unit without having to restart NetBackup:

# /usr/openv/netbackup/bin/admincmd # ./bpschedreq -read_stunits
The command will return no output. This command will cause the main bpsched process to read the list of storage units. If successful, the queued jobs should start going active. If the jobs remain queued, the only other option is to cancel the jobs and restart the NetBackup services. The NetBackup daemons should be restarted after adding a new storage unit. This is needed to get the new storage unit to be recognized by the NetBackup daemons. When no backups or restores are running, issue the command:

# /usr/openv/netbackup/bin/goodies/netbackup stop # /usr/openv/netbackup/bin/goodies/netbackup start
Then retry the backup operation. The new storage unit will now be available for use. Note: The bpschedreq -read_stunits command may not have an effect on all environments, depending upon size and configuration. Additionally, for this command to be effective, the bpsched process must be running. To be completely sure that any storage unit changes have taken effect, restart NetBackup services/daemons on the master server when there is no job activity.

Products Applied:

NetBackup DataCenter 4.5 NetBackup Enterprise Server 5.0, 5.1
Last Updated: February 27 2006 11:57 PM

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Expires on: 365 days from publish date

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GENERAL ERROR: Jobs sit in queue and never start when using newly added storage unit

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Application: Configuration, Device Management NetBackup Enterprise Server Application: Configuration, Device Management Solaris Application: Informational
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Operating Systems:

Solaris 8.0 Symantec World Headquarters: 20330 Stevens Creek Blvd. Cupertino, CA 95014 World Wide Web: http://www.symantec.com/, Tech Support Web: http://entsupport.symantec.com/, E-Mail Support: http://seer.entsupport.symantec.com/email_forms, FTP: ftp://ftp.entsupport.symantec.com/ or ftp://ftp.entsupport.symantec.com/
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