You are on page 1of 1

10/11/2016 IssuesFoundinFTVPWeb/MobileApplication(EndUser:EMAAR)safi.sharief@servetechaeg.

comServetechMail

SAFISHARIEF<safi.sharief@servetechaeg.com> 10:02PM(33minutesago)
toAjesh,Kamlesh,Nitender,Sampath,sgupta1
DearAjesh,

ThisisfurthertoourSCADAupgradationProjectwithM/sEMAARforFactoryTalkViewSE7.0toFactorytalkview8.1wehaveencounteredthefollowingissuesupon
upgradationspeciallyontheFTViewPoint8.1.
AfterpublishingthescreensLagtimehasbeenobservedwhileloadingthescreensontheSystem/mobilephoneandthedetailsofExacttimedelayobserved,Sizeofthe
Screens,CurrentSystem/Mobileconfigurationhavebeenprovidedintheattachmentforbetterunderstanding.

WehavealsoattachedtheScreenshotstogiveaninsightoftheerrorsencounteredwhiletryingtoaccesthescadascreens,Thefollowingissueshavebeendiscussedwith
RockwellTechconnectviaLivechatsupportbutwasnothelpfulenoughtoresolvetheissueThisisveryimportantforustosortitoutastheupgradationinceptionwastoget
theaccessinmobileapplikeIOS/Android.

TheListofissueshavebeenmentionedbelowalongwiththelistofattachments:

1.MobileAndroid/Iphone:DoesnotconnecttoFactoryTalkViewpointServer8.1oninternet.Displaytakestoomuchtimetoload.
2.NavigatingDisplayscreensonfactorytalkview8.1takesmoretimeonloading.
3.AfterLoadingthescreenhangsoncezoomedin/out.
4.DisplayloadingtimeismoreoncomputerconnectedviaLAN/Internet.
5.AlsowehavenotedwebapplicaonhavingbeerresponseonGoogleChromewithrespecttoIE11,howeverasperRockwell,FTVP8.1istestedonboth
plaorms.
6.AlsoplsnotethatHistorianupgradaonisnotdonethere,whichrunsFTSPver2.6andNewUpgradedversionofFTVPrunsonFTSPver2.74,Hopethisshallnot
createaproblem,asRockwellhasnotadvicetoupgradethesametoEnduser.
7.Wehavealreadyupgradedallthepatchesinlinewiththeproductsguidelines.TheproblemliesonlyinDCP3wherehistorianalsothere.
8.ThesystemrequiredneopmizaonandsoluonforIOS,bigsizescreenarenotloading.


ListofAttachments:

1)Snapshotsoferroronmobile.
2)ActualsnapshotsofSCADAscreenonServer.
3)System,ScreenDetails.
4)Softwaredetails.

Welookforwardforyourescalaononthistounderstandifthesearetheproductsissuesorcanbeimproviseitfurthertofullourcustomerrequirements.
Thanks&BestRegards,
SaSharief
Sr.ProjectEngineer
ServetechAEG(FZC)

AutomationEngineeringGroup

P.OBox:121332|Tel:+97165579628|Fax:+97165579629|Mobile:+971563728382

SharjahAirportInternationalFreeZone|UnitedArabEmirates

Web:www.ServetechAEG.com|EmailID:safi.sharief@servetechaeg.com

https://mail.google.com/mail/u/0/#sent/157b4e9211287380 1/1