Professional Documents
Culture Documents
service
hp LaserJet 1000 series printer
service
Copyright Information Trademark Credits 5 Unplug this product from
wall outlets before
2001 Hewlett-Packard Microsoft, Windows, and MS-
cleaning.
Company DOS are U.S. registered
trademarks of Microsoft 6 Do not install or use this
All Rights Reserved.
Corporation. product near water or
Reproduction, adaptations, or
when you are wet.
translation without prior written TrueType is a U.S. trademark of
permission is prohibited except Apple Computer, Inc. 7 Install the product securely
as allowed under copyright on a stable surface.
All other products mentioned
laws. 8 Install the product in a
herein might be trademarks of
Part number Q1342-90901 their respective companies. protected location where
First edition, August 2001 no one can step on or trip
Printed in USA over the power cord and
the power cord will not be
damaged.
9 If the product does not
Warranty operate normally, see the
online user guide.
The information contained in Safety Information
10 Refer all servicing
this document is subject to WARNING!
questions to qualified
change without notice. Potential Shock Hazard personnel.
Hewlett-Packard makes no Always follow basic safety Information regarding FCC
warranty of any kind with precautions when using this Class B, Parts 15 and 68
respect to this information. product to reduce risk of injury requirements can be found in
HEWLETT-PACKARD from fire or electric shock. the user guide.
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF 1 Read and understand all
MERCHANTABILITY AND instructions in the user
FITNESS FOR A PARTICULAR guide.
PURPOSE. 2 Observe all warnings and
Hewlett-Packard shall not be instructions marked on the
liable for any direct, indirect, product.
incidental, consequential, or 3 Use only a grounded
other damage alleged in electrical outlet when
connection with the furnishing or connecting the
use of this information. HP LaserJet 1000 printer
to a power source. If you
NOTICE TO U.S.
dont know whether the
GOVERNMENT USERS:
outlet is grounded, check
RESTRICTED RIGHTS
with a qualified electrician.
COMMERCIAL COMPUTER
SOFTWARE: Use, duplication, 4 Do not touch the contacts
or disclosure by the on the end of any of the
Government is subject to sockets on the
restrictions as set forth in HP LaserJet 1000 printer.
subparagraph (c) (1)(ii) of the Replace damaged cords
Rights in Technical Data Clause immediately.
at DFARS 52.227-7013.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Contents
Figures
Tables
1 Product information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Specification tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Overview of printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Front and side view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Back and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Refilled toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Recycling of toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . .10
Q1342-90910 iii
Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Connector PCB Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . .30
LED status panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Front cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Toner cartridge door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Front guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Transfer roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Laser/scanner assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Fuser assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Output rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Face-down delivery assembly . . . . . . . . . . . . . . . . . . . . . .46
Face-up roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Right plate assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Pickup assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Pickup roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Paper lift plate assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Left plate assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Bottom assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
ECU pan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Paper-feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
3 Troubleshooting
Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
LED status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Additional error messages . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Checking the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . .71
To redistribute toner in the cartridge. . . . . . . . . . . . . . . . . .71
Solving image-quality problems . . . . . . . . . . . . . . . . . . . . . . .72
Solving print image-quality problems . . . . . . . . . . . . . . . . .72
Solving paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Functional checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Printing an engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Half self-test functional check . . . . . . . . . . . . . . . . . . . . . . . .81
To perform a half self-test check . . . . . . . . . . . . . . . . . . . .81
To perform other checks. . . . . . . . . . . . . . . . . . . . . . . . . . .81
Drum rotation functional check . . . . . . . . . . . . . . . . . . . . . . .82
Heating-element check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
High-voltage power supply check . . . . . . . . . . . . . . . . . . . . .84
To check the toner cartridge connection points . . . . . . . . .84
To check the high-voltage connector assembly . . . . . . . . .85
Paper-path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
To override SW301. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Index
Q1342-90910 v
vi Chapter - Contents Q1342-90910
Figures
Q1342-90910 xi
Figure 38. Remove the right plate assembly mounting screws . .49
Figure 39. Remove the pickup assembly mounting screw . . . . . .50
Figure 40. Remove the top pickup assembly mounting screws . .51
Figure 41. Remove the metal shield. . . . . . . . . . . . . . . . . . . . . . .52
Figure 42. Remove the pickup roller assembly . . . . . . . . . . . . . .53
Figure 43. Remove the paper lift plate assembly . . . . . . . . . . . . .54
Figure 44. Remove the left plate assembly . . . . . . . . . . . . . . . . .55
Figure 45. Disconnect the ECU wire harnesses. . . . . . . . . . . . . .56
Figure 46. Remove the ECU mounting screws . . . . . . . . . . . . . .57
Figure 47. Remove the ECU pan . . . . . . . . . . . . . . . . . . . . . . . . .58
Figure 48. Remove the ECU PCB from the pan. . . . . . . . . . . . . .59
Figure 49. Remove wire harnesses . . . . . . . . . . . . . . . . . . . . . . .60
Figure 50. Remove the paper-feed assembly . . . . . . . . . . . . . . .61
Figure 51. Release the paper-feed roller . . . . . . . . . . . . . . . . . . .62
Figure 52. LED status lights location . . . . . . . . . . . . . . . . . . . . . .67
Figure 53. Engine-test button . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Figure 54. Connectors for the heating element check . . . . . . . . .83
Figure 55. High-voltage connection points (right side) . . . . . . . . .84
Figure 56. High-voltage connection points (left side) . . . . . . . . . .84
Figure 57. High-voltage connector assembly (right side) . . . . . . .85
Figure 58. High-voltage connector assembly (left side) . . . . . . . .85
Figure 59. Override SW301 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Figure 60. Repetitive image defect ruler. . . . . . . . . . . . . . . . . . . .87
Figure 61. HP LaserJet 1000 ECU PCB. . . . . . . . . . . . . . . . . . . .88
Figure 62. Printer connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Figure 63. Media tray and cable pod . . . . . . . . . . . . . . . . . . . . . .95
Figure 64. HP LaserJet 1000 covers . . . . . . . . . . . . . . . . . . . . . .96
Figure 65. Internal components (1 of 2) . . . . . . . . . . . . . . . . . . . .98
Figure 66. Internal componentsm (2 of 2) . . . . . . . . . . . . . . . . .100
Figure 67. Electrical components . . . . . . . . . . . . . . . . . . . . . . . .102
Figure 68. Paper pickup assembly (1 of 2). . . . . . . . . . . . . . . . .104
Figure 69. Paper pickup assembly (2 of 2). . . . . . . . . . . . . . . . .106
Figure 70. Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Q1342-90910 xiii
xiv Chapter - Tables Q1342-90910
1 Product information
Chapter contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Overview of printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Front and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Back and side view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Refilled toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . 10
Recycling of toner cartridges . . . . . . . . . . . . . . . . . . . . 10
Hint See the HP LaserJet 1000 Series printer user guide for information
about printer installation, use, and operation.
Printer features
Table 1. HP LaserJet 1000 Series printer features
Speed z 10 pages per minute (ppm) letter-size media
Resolution z 600 dot-per-inch (dpi) printing
Connectivity z 1.1 universal serial bus (USB) port
z External cable pod (formatter)
z The HP LaserJet 1000 Series printer is
designed for use only with an IBM-compatible
computer
Media handling z 250-sheet input tray
z 125-sheet output bin
Toner z 2500 page toner cartridge life
Duty cycle z 1000 page-per-month average
Memory z 1 MB SDRAM
Microsoft operating z Windows 98
systems supported z Windows 2000
z Windows Millennium Edition (Me)
z Windows XP
PCL printer language z Enhanced PCL 5e (with MS-DOS emulation)
Identification
The model number and serial numbers are listed on an identification
label located on the bottom of the printer. The serial number contains
information about the country of origin and the revision level,
production code, and production number of the printer. The label also
identifies power rating and regulatory information.
Category Specification
Height 253 mm (10 inches)
Depth 486 mm (19.1 inches)
Width 415 mm (16.3 inches)
Weight (toner 7.3 kg (16.1 lb)
cartridge installed)
Category Specification
Operating z Temperature: 15 to 32.5 C (59 to 90.5 F)
environment (printer z Humidity: 10 to 80 percent relative humidity
plugged into an ac (no condensation)
outlet)
Printer storage z Temperature: -20 to 60 C (-4 to 140 F)
environment (printer z Humidity: 10 to 90 percent relative humidity
not plugged into an (no condensation)
ac outlet)
Toner cartridge z Temperature: -20 to 40 C (-4 to 104 F)
storage environment z Humidity: 10 to 90 percent relative humidity
(printer not plugged (no condensation)
into an ac outlet)
Category Specification
Power consumption 285 W
(in continuous copy
mode)
Power consumption 7W
(idle)
Power consumption 0W
(off)
Minimum 4.5 A at 115 V
recommended circuit 2.3 A at 230 V
capacity
Category Specification
Print skewleft 0.8 percent (2 mm on media 250 mm in length) for
cut-sheet media
1 2
6
5
10
12
11
2 HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due to
defects in material and workmanship when properly installed and used. If HP
receives notice of such defects during the warranty period, HP will replace
software media which does not execute its programming instructions due to such
defects.
5 Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not supplied
by HP, (c) unauthorized modification or misuse, (d) operation outside of the
published environmental specifications for the product, or (d) improper site
preparation or maintenance.
Extended warranty
HP SupportPack provides coverage for the HP hardware product and
all HP-supplied internal components. The hardware maintenance
warranty covers a three-year period from the date of the HP product
purchase. The customer must purchase the HP SupportPack
(document number is 9036) within 180 days of the HP product
purchase. Customers can contact the nearest HP-authorized dealer
about this service.
Chapter contents
Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Before performing service . . . . . . . . . . . . . . . . . . . . . . 13
Toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Parts removal order . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Left side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
ECU PCB fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connector PCB Assembly . . . . . . . . . . . . . . . . . . . . . . 30
Front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Toner cartridge door . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Front guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Transfer roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Laser/scanner assembly. . . . . . . . . . . . . . . . . . . . . . . . 40
Output rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Face-up roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Right plate assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Right plate assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Right plate assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 48
WARNING! Unplug the power cord from the power source before servicing the
printer. Failure to follow this warning can result in personal injury or
damage to the printer. Certain functional checks during troubleshooting
require power supplied to the printer. However, power should be
disconnected when removing assemblies.
Required tools
z #2 Phillips screwdriver with magnetic tip
z Small flat-blade screwdriver
z Needle-nose pliers
z penlight (optional)
Top Cover
Connector PCB
LED status panel
Front cover
Toner cartridge door
Front guide
Fuser assembly (see note)
Right plate assembly
Pickup assembly
Pickup roller
Paper lift
Note You will feel resistance when you open the toner cartridge door.
Media tray
1 Lift off the media tray cover (callout 1).
2 Slightly tilt up the media tray and pull it away from the printer.
Hint For easier installation, start tightening the top thumbscrew (do not fully
tighten) and then tighten the bottom thumbscrew when replacing the
cable pod. Make sure to fully tighten both thumbscrews.
Hint It might be necessary to release the left side cover-locking tab found
under the printer.
Hint The left-side retaining screw is slightly longer than similar screws used
in the printer. Keep this screw separated from other screws while
servicing the printer to avoid misplacing it.
2
2
1
3
1
CAUTION When replacing the back cover, verify that the bottom left retainer tab
(under the printer) is inside the printer chassis. This tab can be broken
if not properly inserted into the printer chassis.
WARNING! To protect against the risk of fire, always replace the ECU PCB fuse
with the same type and rating fuse. Fuse type and rating is printed on
the ECU PCB next to the fuse.
Hint Removing the fuser is not necessary, but doing so will make replacing
the motor easier. See Fuser assembly on page 42.
2
1
Note When replacing the motor, verify that the connector (callout 1) is
located toward the front of the printer.
2
1
Figure 16. Disconnect the solenoid wire harness
2
3
2
4
2
2
1
Hint When replacing the LED status panel assembly, verify that the locator
tab (callout 3) is correctly positioned in the provided hole.
2
1
2
1
1
2
CAUTION When the cartridge door is replaced, the hinge must be behind the door
stop (callout 2). The door will not close if the door is installed with the
hinge in front of or on top of the door stop.
Hint After the toner cartridge door is removed, it is easy to remove the two
connecting links.
2
1
Figure 26. Release the front guide assembly tabs (right side)
3
1
Figure 27. Release the front guide assembly tabs (left side)
Transfer roller
1 Remove the following assemblies:
z Toner cartridge and media tray. See Toner cartridge on page 15
through Media tray on page 16.
2 Use needle-nose pliers to gently squeeze the two small tabs on
the transfer roller.
3 Lift the transfer roller up, slide it to the right, and lift it out of the
printer.
CAUTION Skin oils can damage the transfer roller sponge. Do not touch the black
transfer roller sponge.
Hint Do not misplace the small grounding spring that is underneath the right
side of the transfer roller.
CAUTION Never operate the printer with the laser/scanner assembly exposed.
The reflected beam, although invisible, can damage your eyes. When
servicing the printer, replace the top cover before operating the printer.
CAUTION Use care when releasing the shutter-retaining tabs. The tabs are plastic
and can be broken. Only bend the tabs enough to release the shutter
lever.
5 Remove the four screws (callout 4) that fasten the scanner to the
printer chassis and remove the laser/scanner.
CAUTION When replacing the laser/scanner, verify that it is fully seated on the
printer chassis. The laser/scanner can be damaged when the mounting
screws are tightened if it is not fully seated.
Hint Insert the spring into the hole on the laser/scanner before you snap the
shutter lever back into place.
2
1
3
1
4
1
2
5
2
7
2
6
2
1
Note When replacing the face-up roller bushing, verify that the locking pin is
seated correctly to prevent the roller from slipping out of the roller
retainer.
Hint Keep the two halves of the clutch gear together to avoid losing the
internal clutch spring.
2
3
1
2
3 Lift the paper lift plate up and out of the bushings (callout 2).
1
2
2
3
Hint When replacing the paper lift plate, verify that the lift plate springs
(callout 3) are fully seated onto the circular spring positioning
pedestals.
ECU pan
1 Remove the following assemblies:
z Toner cartridge, media tray, and cable pod. See Toner cartridge
on page 15 through Cable pod on page 17.
z Left side, back, and right side covers. See Left side cover on
page 18 through Right side cover on page 24.
2 Unplug the three spade connectors (callout 1).
3 Disconnect the motor cable connector (callout 2).
4 Unplug the fuser cable connector (callout 3) by pressing and
releasing the clip on the back of the connector.
5 Unplug the remaining four wire harness connectors (callout 4)
from the ECU.
2
1
2
3
2
4
2
6
1
5
1
8
2
9
Note The ECU board is replaced as a single unit. Only soldered cables ship
with the replacement board. If other cables are damaged during
removal, you will have to order replacements.
Note Do not remove the gear shield instead of the right plate assembly. The
gear shield retains some of the gears. Removing the gear shield can
cause loose gears and springs to be misplaced.
2 Unwind the optic paper sensor and solenoid cables from the
cable guides (callout 1) on the paper-feed mechanism.
3 If necessary, remove one screw (callout 2) from the paper sensor
PCB assembly and remove the sensor PCB.
4 Remove the two mounting screws (callout 3) from the paper-feed
mechanism.
2
1
2
4
2
6
2
5
Hint When replacing the paper feed assembly, insert the two tabs
(callout 5) on the paper-feed assembly into the provided recesses
(callout 6) near the roller. Insert the bottom of the sensor flag into the
hole in front of the paper-feed roller shaft and verify that the sensor flag
moves freely.
Chapter contents
Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
LED status lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Checking the toner cartridge . . . . . . . . . . . . . . . . . . . . 71
Solving image-quality problems . . . . . . . . . . . . . . . . . . 72
Solving paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . 77
Functional checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Half self-test functional check. . . . . . . . . . . . . . . . . . . . 81
Drum rotation functional check . . . . . . . . . . . . . . . . . . . 82
Heating-element check. . . . . . . . . . . . . . . . . . . . . . . . . 83
High-voltage power supply check. . . . . . . . . . . . . . . . . 84
Paper-path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . 87
Location of ECU Connectors . . . . . . . . . . . . . . . . . . . . 88
2 Do engine tests
print?
Print an engine test. (See
The printed page is filled
with evenly spaced
horizontal lines
The engine-test was successful.
2 Do engine tests
print? (continued)
The printer attempts to
pick up paper three times
and then the motor stops
1. The media tray is empty. Place media in
the tray.
2. The printer is dirty. Clean the printer.
(no paper feed). 3. Replace the pickup roller.
4. Replace the paper pickup assembly
The printer attempts to 1. the paper-feed assembly connections
pick up paper three are faulty. Verify that the all paper-feed
times, and the paper assembly connectors to the ECU are firmly
feeds but comes out seated.
blank. 2. Replace the paper-feed assembly.
The printer attempts to 1. Verify that the motor connector is firmly
pick up paper three times seated.
and the laser/scanner 2. Replace the motor
emits a high-pitched
whine, but the motor
does not turn.
The printed page is filled 1. Make sure that the media meets
with evenly spaced specifications detailed in the Print Media
horizontal lines, but the Guide for the HP LaserJet printer family.
toner can be easily 2. A faulty fuser assembly power
smeared. connection exists. Verify that the fuser
power connectors are firmly seated.
3. Replace the fuser.
The engine-test page 1. Verify that the output sensor (on the back
begins to print, but the of the fuser) connector is firmly seated at
page stops just after the ECU end.
tripping the output sensor 2. Replace the output sensor
flag.
Note The LED lights will not operate if the cable pod is not connected to
the printer.
4 Is the software
installed correctly?
The software is not
installed, or an error
occurred during software
Uninstall and then reinstall the product
software. Make sure you use the correct
installation procedure and the correct port
installation. setting.
Ready
light
(green)
Attention
light
(amber)
Light on
Light blinking
Q1342-90910 Errors 67
Table 9. Status lights messages
Message Possible causes Solutions
The Ready and Attention lights are not 1. Verify that the power cord is
illuminated. connected to the printer and the power is
turned on.
2. The cable pod is not connected or has
failed. Verify that the cable pod is
connected and fully seated.
3. Replace the cable pod.
4. Replace the LED status panel
assembly.
The Ready and Attention lights blink. No action is needed.
The cable pod is initializing the firmware
or the unit is printing a cleaning page.
The Ready light illuminates. The printer No action is needed. The Ready light
is ready to print. indicates that the cable pod has
initialized the firmware. The firmware is
initialized each time the printer power is
turned on or when the cable pod is
connected to the printer (with the printer
power turned on).
The Ready light blinks. The printer is Wait for the job to print.
receiving and processing data.
The Attention light blinks. The printer A User Intervention message appears on
requires user intervention. the computer screen. Follow the
directions in the message to clear the
error. Possible errors requiring user
intervention are:
z Out of paper
z Media jam
z Toner door open
z Toner cartridge missing
The Ready light illuminates and the A User Intervention message appears on
Attention light blinks. The printer is in a the computer screen. Follow the
continuable error state. directions in this message to clear the
error. "Out of memory" is the continuable
error.
Note The cable pod downloads the firmware from the computer each time
you turn on the printer. If the cable pod does not receive the firmware
download from the computer, only the ready and fatal-error light
patterns can appear.
Hint The status lights can only display information about one printer state
at a time. The status lights display printer status information in the
following order: fatal errors, intervention-required error, continuable
error, and processing job.
Q1342-90910 Errors 69
Additional error messages
Error conditions can exist that do not generate status light patterns.
Instead, an error message appears on the computer screen.
Message Solutions
Printer not 1. Verify that the power cord is connected to the printer and the power is turned on
responding (the Ready light should be illuminated).
2. Disconnect the cable pod cable from the printer and the computer. Reconnect the
cable pod cable at both ends.
3. Close all software applications and restart the computer.
Cannot access 1. Close all software applications and reboot the computer.
port (in use by 2. Try running only one software application at a time.
another
application)
Illegal A computer system resource error (memory or hard-disk error) occurred in Windows.
operation/ Reboot the computer.
General
protection
fault/Spool 32
error
Hint Weigh the toner cartridge to approximate how much toner is left in it.
A toner cartridge weighs approximately 746 grams (30.5 oz) when it is
full, approximately 630 grams (27.0 oz) when the print first fades, and
approximately 617 grams (26.2 oz) when the cartridge is empty.
Q1342-90910 Errors 71
Solving image-quality problems
Use the following tables to help solve problems with printed pages.
If the problem occurs when printing, see table 11, Solving print
image-quality problems, on page 72. Also, see table 12, Solving
paper-feed problems, on page 77.
Vertical lines The photosensitive drum inside the toner Replace the toner cartridge. See Toner
appear on the cartridge is scratched. cartridge on page 15.
printed page. The fuser is damaged or has an Replace the fuser. See Fuser assembly
obstruction. on page 42.
Q1342-90910 Errors 73
Table 11. Solving print image-quality problems (continued)
Toner smears If the toner smears appear on the leading Wipe the media guides with a dry, lint-
appear on the edge of the media, the media guides are free cloth.
printed page. dirty.
The media you are using does not meet Make sure that the media meets
HPs specifications (for example, it is too specifications detailed in the Print Media
moist or too rough). Guide for the HP LaserJet printer family.
The toner cartridge needs to be Replace the toner cartridge.
replaced.
The fuser temperature is too low. Select Optimize for: in the Paper tab of
the printer driver. Make sure that it is set
for the appropriate media.
The toner is The inside of the printer is dirty. Clean the printer. See your
loose, and it HP LaserJet 1000 Series user guide.
does not stay The media you are using does not meet Make sure that the media meets
attached to HPs specifications (for example, it is too specifications detailed in the Print Media
the printed moist or too rough). Guide for the HP LaserJet printer family.
page. The toner cartridge needs to be Replace the toner cartridge.
replaced.
The high voltage contacts are dirty or See see High-voltage power supply
damaged. check on page 84.
The high voltage contacts are are not in Verify the high voltage contacts are
proper contact with the toner cartridge. installed correctly and are properly
contacting the toner cartridge.
The printer driver is not set for the correct 1. Select Optimize for: in the Paper tab
media. of the printer driver. Select the correct
media.
2. Select the correct media through the
device configuration utility.
The power strip is not working correctly. Plug the printer directly into an ac outlet.
Pages are The media is loaded incorrectly. Reload the media, and make sure that
skewed. the media guides are not adjusted too
tightly in or too loosely against the media
stack.
The input tray is too full. Remove some of the sheets. The input
tray can hold up to 250 sheets of 20-lb
(75-g/m2) bond weight paper (less for
heavier paper) or from 20 to 30
envelopes.
The type and quality of media you are Make sure that the media meets
using does not meet HPs specifications. specifications detailed in the Print Media
Guide for the HP LaserJet printer family.
Q1342-90910 Errors 75
Table 11. Solving print image-quality problems (continued)
The input tray is overfilled. Remove some of the sheets. The input
tray can hold up to 250 sheets of 20-lb
(75-g/m2) bond weight paper (less for
heavier paper) or from 20 to 30
envelopes.
The paper was poorly cut by the Break the ream of paper by curving it
manufacturer and is sticking together. into an upside-down u-shape; this can
effectively decrease multifeeds. Also try
turning the paper around to feed the
opposite end first, or use a different type
of paper.
The paper does not meet HPs Make sure that the media meets
specifications for print media. specifications detailed in the Print Media
Guide for the HP LaserJet printer family.
The output capacity was exceeded in the Do not allow more than 125 sheets of
paper output bin. 20-lb (75-g/m2) bond-weight paper (less
for heavier paper) to fill the paper output
bin.
The pickup roller is dirty. Clean the pickup roller. See your
HP LaserJet 1000 Series user guide.
The pickup roller is damaged. Replace the pickup roller. See Pickup
roller assembly on page 53.
The separation pad is dirty. Clean the separation pad. See your
HP LaserJet 1000 Series user guide.
The separation pad is damaged or not Replace or reinstall the separation pad.
installed correctly. See your HP LaserJet 1000 Series user
guide.
The separation pad is not installed Reinstall the separation pad. See your
correctly. HP LaserJet 1000 Series user guide.
A sensor is not operating properly. Check the sensors to make sure that
none of them are jammed. If a sensor
cannot be adjusted to properly operate,
replace the sensor.
Engine test
The engine test is used to verify that the print engine is functioning
correctly. The cable pod is bypassed during an engine test, so the
engine test is useful for isolating printer problems. The engine test
prints horizontal lines in the printable area of a page. This page is
also useful for checking and adjusting registration.
Print page Paper curl is inherent to the laser printing Make sure that the media meets
comes out processes, and occurs when paper is specifications detailed in the Print Media
curled or subjected to heat. Paper curl tends to Guide for the HP LaserJet printer family.
wrinkled. relax as the paper cools while resting on
a flat surface.
Paper is curled or wrinkled when using Open the straight-through output door on
the paper output bin. the back of the printer and use this paper
path. Reset the fuser mode to the
default.
Paper is not stored properly. Whenever possible, store paper in its
sealed ream at room temperature.
The fuser temperature is too high. Select Optimize for: in the Paper tab of
the printer driver (software). Make sure
that it is set for the appropriate media.
Print is The input tray is overfilled. Remove some of the media.
misaligned on The paper guides are not set correctly, Be sure to center the paper with the side
the page are broken, or are missing. media guides. Verify that the guides are
(skewed not adjusted too tightly or too loosely
pages). against the media stack. Check for
broken or missing guides and replace as
necessary.
The media weight or surface finish does Make sure that the media meets
not meet HPs specifications. specifications detailed in the Print Media
Guide for the HP LaserJet printer family.
Hint This test is especially important if refilled toner cartridges have been
used.
Note Normal resistance is 25 ohms +/- 10 ohms for the 110 V printer and 80
ohms +/- 20 ohms for the 220 V printer.
Note Normal resistance between both pairs of pins is 370 K ohms +/- 50 K
ohms at 20 C (68 F).
2
1
2
Figure 54. Locate the connectors for the heating element check
1
2
3
2
2
1
To override SW301
J203
Note For connectors referenced in this illustration but not listed in this table,
see Location of ECU Connectors on page 88.
Chapter contents
Ordering parts and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Related documentation and software . . . . . . . . . . . . . . 92
Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
How to use the parts lists and diagrams . . . . . . . . . . . . . . . . 94
Common hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Media tray and cable pod . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Internal components (1 of 2). . . . . . . . . . . . . . . . . . . . . 98
Internal components (2 of 2). . . . . . . . . . . . . . . . . . . . 100
Electrical components . . . . . . . . . . . . . . . . . . . . . . . . 102
Paper pickup assembly (1 of 2) . . . . . . . . . . . . . . . . . 104
Paper pickup assembly (2 of 2) . . . . . . . . . . . . . . . . . 106
Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Numerical parts list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Parts
Order replacement parts from the following website:
http://www.hp.com/ssg/parts/direct_order.html
Consumables
Printer consumables are listed in the HP LaserJet 1000 series printer
user guide. Consumables are available directly from Hewlett-Packard
at the following numbers:
z U.S.: (1) (800) 538-8787
z Canada: (1) (800) 387-3154
in Toronto: (1) (416) 671-8383
z United Kingdom: 0734-441212
z Germany: 0130-3322
Contact your local HP Parts Coordinator for other local phone
numbers.
Q1342-90901 Accessories 93
How to use the parts lists and diagrams
Common hardware
Example Description
Screw, star
Screw, self-tapping
Hint The left-cover retaining screw is slightly longer than similar screws
used in the printer. Keep this screw separated from other screws while
servicing the printer to avoid misplacing it. Order part number
RY7-5082-000CN for a screw kit containing a complete set of screws
for the HP LaserJet 1000 and 1200 series printers.
3
1
Part numbers
5
4
Q1342-90901 Covers 97
Internal assemblies
Internal components (1 of 2)
1
12 4
2 6
3
7
9
11
8
10
8 7
3
9
5
10
19
28
11
23
10
25
25A
22
24
B
2
18
5
2
4
26
Y
yellow light 67
http://www.hp.com/support/lj1000
*Q1342-90910*
*Q1342-90910*
Q1342-90910