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FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN.

SESSION A152 (2016)


PRACTICUM REPORT (GFPX 4908)

Chapter One

1.0 Introduction

1.1 Student Industrial Training Program

The main objective of the Student Industrial Training Program is to experience

and understand real life situations in industrial organizations and their related

environment and accelerating the learning process of how students knowledge could

be used in a realistic way. In addition to that, the Student Industrial Training Program

also makes one understand the formal and informal relationships in an industrial

organization so as to promote favourable human relationship. Besides that, it provides

the exposure to practice and apply the acquired knowledge hands-on in the working

environment. The Student Industrial Training Program also provides a systematic

introduction to the ways of industry and developing talent and attitudes, so that one

can understand how Human Resource Development works.


Moreover, students can gain hands-on experience that is related to the students

majoring so that the students can relate to and widen the skills that have been learnt

while being in university. On the other hand, the Student Industrial Training Program

also exposes the students to the real career world and accustoms them to an

organizational structure, business operation and administrative functions.


Furthermore, students implement what they have learned and learn more

throughout this training. Besides, students can also gain experience to select the

optimal solution in handling a situation. During industrial training students can learn

the acceptance safety practices in the industry. Students can also develop a sense of

responsibility towards society.

1.2 Background of the Organisation

1.2.1 Brief History

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FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN.
SESSION A152 (2016)
PRACTICUM REPORT (GFPX 4908)

Social Security Organisation (SOCSO) or Pertubuhan Keselamatan

Sosial (PERKESO) was established in 1971. Social Security Organisation

(SOCSO) was formed under the Employees' Social Security Act 1969 as a

government department of the Ministry of Labour and Manpower on 1 st

January 1971. It is entrusted with the administration of two social security

schemes, namely the Employment Injury Scheme and the Invalidity Schemes.

The main functions to administer, execute and enforce the Employees Social

Security Act 1969 and the Employees Social Security (General) 1971

especially into implement Social Security Protection Schemes such as

Employment Injury Scheme and Invalidity Scheme.

The Employment Injury Scheme provides protection for employees

against contingencies, including occupational disease and accidents that occur

while travelling in the course of employment. The Invalidity Scheme, on the

other hand, provides 24 hours coverage against invalidity or death due to any

cause. The objective of both schemes is to guarantee cash payment and

benefits in kinds to employees and their dependants in the event of a

contingency.

The Social Security Scheme was first introduced in the country in

1958, soon after Malaysia gained its independence. At the same time, the

International Labour Organisation (ILO) was conducting a study on social

security. In 1962, a high-level committee was formed to review the study

results. The study by A.N. Ambo through the ILO provided the basis for the

drafting of the Employees' Social Security Bill, which was subsequently

passed by the Parliament of Malaysia in April 1969 and named the Employees'

Social Security Act 1969.

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SESSION A152 (2016)
PRACTICUM REPORT (GFPX 4908)

The study by A.N. Ambo contributed significantly to the social security

protection of employees who have contributed much to the growth of national

economy. An expert on social science from India, A.M. Ambo conducted the

study under the International Labour Organisation (ILO).Meanwhile, on 1 st

January 1985, SOCSO have changed into Statutory Body and on 1 st January

1992, SOCSO have implement by was removed from the New Government

Remuneration System and a new SOCSO Remuneration System was

introduced. For today, YB Dato Sri Richard Riot Anak Jaem, Minister of

Human Resources as the leader that have given mandate to leads the Ministry

of Human Resources and organisation under this ministry include SOCSO.

1.2.2 Objectives of Social Security Organisation

To provide social security protection to all employees and their

dependants through social security schemes base on the concept of caring

society in line with the National Development Policy and Vision 2020.

1.2.3 Vision of Social Security Organisation


To provide the premier and outstanding leader in social security

towards 2020.

1.2.4 Mission of Social Security Organisation

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To provide a social security protection to employees and their

dependants through social security schemes and to increase awareness on

occupational safety and health that will ultimately improve the Employees

social wellbeing.

1.2.5 Organisation Structure of Malaysia Social Security Organisation

(SOCSO)

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Figure 1.1 Organisation Structure of Malaysia SOCSO

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PRACTICUM REPORT (GFPX 4908)

Figure 1.2 Organisation Structure of Socso Office in Kota Bharu, Kelantan


(2016)

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SESSION A152 (2016)
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Figure 1.3 Organisation Chart of SOCSO Office in Kota Bharu, Kelantan

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1.3 Scope of Work

Human Resources Department it is chief clerk has assigned me to the

Customer Services Department as my background study more into on the

international relations. The Customer Services Department has a crucial task in

ensuring the Governments commitment in connections level. This department also

becomes the main bridge for the SOCSO to strengthen the relation from all level,

international, multilateral and bilateral relations. The Customer Services Department

is head by the Executive Officer, Mr. Zan Mohamad Jusoh and Mr. Mohd Hafizuddin

Hasrul Hisyam, the clerk officer of SOCSO from Customers Services Unit was

appointed as my supervisor over a period of my internship.


At the Customer Services Department, there are various types of work

undertaken by staff here. For me, as practical student, my supervisor Mr. Zan

Mohamad Jusoh, does not give a work beyond my ability. Most of work involved by

record the data on the computer system. Just like for my first task, I have to make a

book of that contains of records of document that receives at customer services

counter. Before that, I have to make a study on SOCSO in the books given by Mr. Zan

Mohamad Jusoh. Mr. Zan Mohamad Jusoh provided a set of SOCSO Types of Form,

directory and work-plan books as references during my internship period. The

SOCSO and mini directory is all about the person that we have to protect such as

employees that workers persons who make the contributions with SOCSO it is to

secure the welfare of those employees by their employers through SOCSO

Organisation.

1.3.1 Daily Duties

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Other than that, my daily duties as a practical student were to help the

Administrative Assistant in recorded the letter, document or email

received on the personal computer or as a manual (handwriting).

Attending a meeting, event and helping in assist the high level officer

during courtesy call from the representative of any countries is also

one of my tasks to do here. These entire task has been afford by all of

the staff include me as a practical student. I would also do an ancillary

task for other staff when I have got nothing to do after that.

1.4 Social Security Organisations Policy

1.4.1 OCCUPATIONAL SAFETY AND HEALTH POLICY

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SOCSO has always emphasised occupational safety and health by seeking to

integrate its activities as part of daily work management. Implementation of a

comprehensive Occupational Safety and Health Management System would ensure

that a culture of occupational safety and health for all its employees, customers and

general public who deal with SOCSO is observed and adhered to.

1.4.2 ICT SECURITY POLICY


The SOCSO ICT Security Policy consist all the guidelines and conditions for

use of SOCSO ICT assets. It is understood that visitors and third party usage of the

ICT assets signifies that the users have read, understood and agree to the guidelines

and conditions set by SOCSO. The policy explains that all users have

responsibilities and roles in the protection and proper usage of the SOCSO ICT

assets.

1.4.3 SOCSO'S QUALITY POLICY


SOCSO is committed to fulfilling customers' satisfaction through continuous

improvement efforts.

1.5 Client Charter


To pay out Temporary Disablement Benefit to eligible employees within 5

days of complete documentation and information submission;


To pay out Permanent Disablement Benefit to eligible employees within 7

days of complete documentation and information submission;


To pay out Dependants' Benefit to eligible employees within 7 days of

complete documentation and information submission;


To pay out Invalidity Pension to eligible employees within 7 days of

complete documentation and information submission;

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To pay out Survivors' Pension to eligible dependants within 7 days of

complete documentation and information submission;


To pay out Funeral Benefit to eligible dependants within 3 days of

complete documentation and information submission;


To complete registration of new employers and employees, inclusive of

issuance of SOCSO employer code number within 1 day of complete

documentation and information submission; and


To produce a Letter of Acknowledgement of complaint to complainant

within 3 days of the date of complaint lodged

1.6 Social Security Protection Scheme

SOCSO have provide two types of schemes protection under social

security which are Employment Injury Scheme and Invalidity scheme.

1.6.1 Employment Injury Scheme


This scheme provides coverage and protection for employees who suffers

from employment injury. Employment Injury means a personal injury to an

employee caused by accident or an occupational disease arising out of an in the

course of his employment in an industry to which this Act applies.


Coverage of the protection under this scheme covers the following accidents

such as Industrial accidents while carrying out their duties. Next, accidents while

travelling likes on a route between his place of residence or stay and his place of

work, on a journey made for any reason which is directly connected to his

employment, and on a journey between his place of work and the place where he

takes his meal during any authorized recess but an accident that occurs during

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any interruption or deviation shall not be deemed to arise out of and in the course

of his employment.
Besides that, accident during emergency for example an accident happening

to an employee while he is in or near any premises at which he is being employed

and it occurs while assisting, rescuing or protecting other people from disaster or

danger during an emergency. Example, fire disaster at employer's premise. For

occupational disease, is about Diseases resulted from his occupation as described

in the Fifth Schedule of Employees Social Security Act 1969. Example the loss

of hearing due to continuous excessive noise exposure or asthma due to work

involving constant exposure to the inhalation of dust or harmful chemical and

etcetera.
On the other hand, reporting of accident the accident or Occupational

Disease Reports should be lodged with the following documents such as Form 34

(notice form) or Form 21, photocopy of identification card, photocopy of

attendance record or punch card for the month of accident that is verified by the

employer or a confirmation letter by the employer in the absence of attendance

record or punch card and for commuting accidents or outside of the employer's

premises, includes also original police report and together with sketch of map that

shows starting point, travel route, place of accident and destination.


When to report the accident that should be the employers shall submit the

claim form and other relevant documents to SOCSO within 48 hours upon

notification of the accident that have occurred to an employee. In addition, this

scheme also has the benefits under it which are medical benefit, temporary

disablement benefit, permanent disablement benefit, and constant-attendance

allowance, facilities for physical and vocational rehabilitation, Return to Work

Programme (RTW), dependants' benefit, funeral benefit and education benefit.

1.6.2 Invalidity Scheme

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An insured person shall be considered as suffering from invalidity by

reason of specific morbid condition of permanent nature either incurable or

is not likely to be cured and no longer capable of earning, by work

corresponding to his strength and physical ability, at least onethird (1/3)

of the customary earnings of a sound insured person.

The scheme provides 24-hour coverage to employee who suffers

from invalidity or death due to any cause and not related to his

employment. Benefits under the scheme invalidity pension, invalidity

grant, and constant-attendance allowance, survivors pension, funeral

benefit, facilities for physical and vocational rehabilitation and dialysis,

Return to Work Programme (RTW), education benefit.

Qualifying condition are includes in this scheme to be eligible,

insured person or dependants must fulfil the following conditions, first the

qualifying age conditions. Before 1st January 2013 the maximum age limit

to start contributing for the Invalidity Scheme is before the age of 50 years

and maximum age limit for entitlement in order to receive the invalidity or

survivors pension is before attaining the age of 55. After 1st January 2013,

the maximum age limit to start contributing for the Invalidity Scheme is

before the age of 55 years and the maximum age limit for entitlement in

order to receive the invalidity or survivors pension is before attaining the

age of 60.

Second of the qualifying for contributions conditions for the first

conditions is full qualifying contribution condition insured persons are

deemed to have fulfilled the qualifying period for full contribution if their

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monthly contribution has been paid for at least 24 months within a period

of 40 consecutive months prior to the months in which their Invalidity

Notice or month of his death is received by SOCSO or their monthly

contribution has been paid for not less than 2/3 of the complete months

comprised between the dates when contribution first become payable and

the Invalidity Notice/ month of his death are received by SOCSO. Insured

Person is entitled to receive full pension rate between 50% to 65% of the

assumed average monthly wage subject to a minimum pension of RM 475

per month it is effective from 1st January 2012 and a maximum pension of

RM 1917.55 per month

Next conditions is reduced qualifying condition insured persons are

deemed to have fulfilled the reduced qualifying period for contribution if

their monthly contribution has been paid for not less than 1/3 of the

complete months comprised between the dates when contribution first

become payable and the Invalidity Notice or month of his death is received

by SOCSO. Insured Person is entitled to receive a reduced pension rate of

50% of the assumed average monthly wage subject to a minimum pension

of RM 475 per month it is effective from 1st January 2012. For the last

conditions of qualifying for this scheme at least he total number of

monthly contributions that has been paid within that period must be at least

24 months.

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1.7 Return To Work Programme

SOCSOs RETURN TO WORK (RTW) program was introduced on the 15th

of January 2007 for insured person suffering from employment injury or claiming

to be invalid. The return to work program involves a proactive approach taken in

helping insured person with injuries or diseases, opportunities to safe and

productive work activities as soon as it is medically possible or when maximum

medical improvement is achieved with a primary focus of minimizing the impact

of injuries or disabilities.

Return to Work Program is a collaborative process that facilitates

recommended efficient treatment plans to assure that appropriate medical care is

provided to insured person with injuries or diseases to ensure an early and safe

return to work. The program requires careful planning and coordination with

appropriate health care service providers to achieve the rehabilitation goal where

the processes involved are facilitated by a case manager who manages the

implementation and coordination of the rehabilitation plan with healthcare

providers, as well as the clients while promoting cost-effective care.

The implementation of an effective disability management system relies on the

partnership involving various stakeholders such as the employers, employees,


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health care providers, rehabilitation service providers, government agencies, non-

government organizations, and various bodies to achieve an effective.

Besides that, Return to Work objective are to assist insured person with

injuries or disease to return to work in a safe and fast manner, to carry out

SOCSOs social responsibility towards employers and employees, to create a

positive working environment through communication and support for employees

with disabilities, to reduce and minimize the potential of repetitive accidents at the

workplace, to reduce disability duration and to increase the productivity of

employees with disabilities through total replacement of income

Benefits to employer are to reduce the disability duration of insured person

with injuries or diseases and enable a safe and fast return to work and increasing

productivity thereafter, to be able to retain experienced and highly skilled workers

at the work place and also to reduce training and hiring costs of temporary

workers, to optimize the employees rehabilitation period so they can return to

work faster and increase their productivity and to provide work modification

recommendations to accommodate employees with injuries or diseases

Moreover, benefits to employees to provide psychological support through

counselling and consultation to restore employees self-confidence by enhancing

their physical and mental ability and to prevent low self-esteem caused by the

illness or disability to provide appropriate rehabilitative equipments including

orthotic, prosthetic, implants and so forth, based on the prescription given by the

treating doctors or specialists and promotes speedy recovery and reduces the

impact on the quality of life due to the disability or illness

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For the referral process, the first step of the disability management process

starts with the referral processes whereby cases will be referred from various

sources including SOCSOs medical board / appellate board and the special

appellate medical board, doctors and employers following which these cases will

be screened by the case managers if the following criteria are met that insured

person with employment injury and is receiving temporary disablement benefits,

insured person who has applied for permanent disablement benefits and has been

referred for the return to work program by the medical board. Insured person aged

below 50 and has been certified not invalid and has been referred for the return to

work program by the medical board insured person aged below 40 who has been

certified invalid but is still interested to return to work.

1.8 Health Screening Programme

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The Health Screening Programme is a free health screening offered to all

Insured Persons who are 40 years of age and above and actively contributing. The

objectives of this programme are to identify high risk groups of employees with

Non-Communicable Diseases and to cultivate a healthy lifestyle, to detect Non-

Communicable Diseases in the early stage, to prevent the reduction or loss of

income due to Non-Communicable Diseases, to enhance the nations human

capital and productivity through a healthy working environment Health screening

vouchers will be distributed to all eligible Insured Persons through their respective

employers.
The Insured Persons will be able to go to any participating clinics or

Government hospitals for screening. Amongst the screening facilities provided are

physical examination, blood test, mammogram, Pap smear, report analysis, and

relevant consultation services.

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Figure 1.4: Diagram about the Social Security Protection Scheme in SOCSO

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Chapter Two

2.0 Case Study: Identification of SOCSO System, Problem, and Suggestions of then The
Solution.

2.1 Introduction

Beginning at 1st September 2016 until 31th December 2016, practical student have go

through Industry Training at Social Security Organisation (SOCSO) in Kota Bharu and

have been part in 4 department in that organisation which are Enforcement Department,

Administration Department, Employer Enforcement Department, Interest Department,

and also customer Services Counter Department. All those department have their own

functions and specific roles to smooth the organisations operations. Every trainer have

gave the chance and expose about the duty or work scope also working field for every

work that gave to the trainer.

The exposure of this working scope it is very helps the trainer to gain some useful

new knowledge, experience and benefits also to us. Along the industry practical training

period around all department in SOCSO, the trainer have gain some new knowledge

and also learn about systems that have been use in all department and trainer also

already have make some analysis for every systems for improve and make some

suggestions to decrease the problem that have faces during using those applications

systems.

The systems that have in SOCSO are like the following:

1. PINTAR System
2. E-Pemulihan System
3. Punch Card System

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2.2 PINTAR SYSTEM

PINTAR System it is the one system that have use the internet which is this

system functioning to check the contributions, employer lists, contributions payment

for employees and to register for new company as well as also to register the

employer and the employee. To use this PINTAR system, just only the SOCSO staffs

can excess by log in it and using the password and words name that already state to

them.

Diagram 2.1: Flow Chart before the Improvement

SOCSO Staffs who have the password and words name can excess the web

site or that system. For log in that system, SOCSO staffs need to inserts theirs own

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password and words name, for the purposes for easier the organization to excess the

system to register employers and employees, for check the contribution for the

employees, for make the payment of contributions, and to check the total of

employees contributions.

In addition, for the example if have the employers want to register their

company at SOCSO, employers need to fill in the form and put together the needs

document in complete. Next, SOCSO staffs will receive those form and will register

that through the PINTAR System. All the information in the form which are Form 1

and Form 2 will be scan and then upload to the PINTAR System. After all the process

key in the information done, then SOCSO staffs will be excess for log out from the

system.

2.2.1 Problem

Among the problem that have been identify in this system which is the

employers hard to check the contributions for their new employee. So that, if

employers need to make the reference which are their employee already make the

contributions in SOCSO or not yet, this will easier for employers in the process of

registering of their employees.

Second problem have been identify, it is employer not afford to check the total

of interest on late payments contributions (ILPC). If, the employers have late make

the payment of contributions, SOCSO will charge the fine which is the interest on late

payments contributions (ILPC).

Next, is the problem that employee cannot to check their status especially for

the total of monthly in SOCSO contributions. If, the total of contributions in SOCSO

not fulfills the qualifications level, employees not qualify to make the any claims.

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Fourth, employers need to register the contributions for every new employees by use

manual method that is fill in Form 2.

2.2.2 Suggestions

Hence that, the existing of those problem the suggestions to improve the

system should be implement by SOCSO to help increase the quality level of

organisation services. Among the suggestions are by create the system for employers

and employees, by serving the registration service for employers and employees

through online, serve the contributions payment service through online and also serve

to check for the total of contributions through online for the employees.

Diagram 2.2: Flow Chart after the Improvement

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Based on diagram 2.2, it have explains that about several steps for

improvement which is has suggest. For those process, by having the added some

improvement from those consumer aspect in online services which are employers.

Before this, users just only limits to SOCSO staffs. The register employer, will be

give the password and words name to excess this services.

Next steps, is to excess by log in the system, employer can check the

contributions, interest the late payment of contributions, and register employers and

employees, and also make a payment through by online. For example, for employer

which needs to fill in all the information about their employees that have need to

register in SOCSO as like as in Form 2, which are include the employer code, number

of employees identification card, employees name, employees birthdate and type of

works that have offer to those employees.

Hence that, after all the information already fill in by complete, employer need

to check and next approve by confirm those application. When all already done sends

those application towards SOCSO by online, that application will need to sends

SOCSO office as the confirmation of registering. Next steps, is by print the

application and then excess to log out from the online services system.

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2.3 E-PEMULIHAN SYSTEM

This E-Pemulihan system is the one of the system that have been use by

organisation to simplify for SOCSO staffs to get the files that have keep in the shelves more

easily and fast. This system are very important to make it easy for all duty staffs to detect the

position of those file whether already long time keep or just use it for urgent. Besides that,

this system also can help to give good services and fulfil the satisfaction for the customers.

For example, the receiver Invalidity Pensions or Permanent Disablement Benefit or the

representative not need to wait for too long to get the equipment thats have provided by

SOCSO. By having this system, the process of findings and getting the files become more

neatly arranged and smoothly.

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Based on the above diagram, it is shows that one move system for the process in

findings and getting the files that have implement in SOCSO Kota Bharu. The beginning is

find the file for current use to get the equipment and necessity stuff things for the receiver

Invalidity Pensions (ILAT) and Permanent Disablement Benefit (HUK) at SOCSO Kota

Bharu are the customers. As usually, customers came to the SOCSO Kota Bharu for make a

claims the apparatus as likes pampers, urine bag, condom, wheelchairs, crutches, hearing

aids, spectacles, callipers, special shoes and others.

Customers or other name Insured Persons will attend and will starts get the services.

When customers already enter the waiting room and press the bell, customers will be serve as

soon as possible by the duty staffs by getting the identification card the receiver pension.

Next process which is SOCSO staffs will get the file as likes as name and identification card.

After file have been found, those SOCSO staffs will take the equipment or necessity stuff or

apparatus based on monthly taken form. Those equipment will give to the receiver or their

representative and then, they go back through main door of SOCSO Kota Bharu.

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2.3.1 Problems

After make the analysis and study the system that have implement by SOCSO

Kota Bharu, have founded that are needs to the improvement for prepare good

services towards customers. Among the problems are like the following:

Problem happen when so many customer attend to get their equipment and apparatus.

Unsmooth in giving the equipment and needs stuff towards customers.

Will exist unsatisfied among customer to get theirs things.

Customers will scramble or compete to get the services.

No have the turn or queue connection in waiting to get the services.

Not good in customer services from the officer effect of the situation not arrange exist

by customer.

Period of time to get theirs stuff become too long.

2.3.2 Suggestions

Because of exist that problems and disadvantages in the E-Pemulihan System,

here there are several suggestions to improve the system must be implement. Example of

the suggestion to restore already have is through by E-Pemulihan System. This is

because, by having the E-Pemulihan it will smoothly the customer to waiting to get the

services. Customer Services Officer also can manage to give the service as good as

provided. Besides that, it is also afford in help to increase satisfaction level of customers

and also can smoothly the process of giving the stuff and equipment towards receiver.

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Second suggestion is prepared the Complain Box of Customer Services in the

waiting room, this because customer can easy to make the choice in value the services

that provide by the SOCSO Officer.

Based on that diagram, it have shown the connection process to get the form

and stuff. First steps, it is customer or Insured Persons or their representative when

come in to the SOCSO Office while waiting, customer needs to press the bell that

have provided by waiting the SOCSO duty staffs coming and serve theirs by taking

receiver identification card whether receiver of Invalidity and Permanent Disablement

Benefit (HUK) . Next, customer are request to wait again in the waiting room.

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In the waiting room, on behalf of SOCSO have provide some reading material

for the customer while waiting the process of taken their equipment and stuff are

smoothly. Next, that SOCSO staff will key in the number of identification card into E-

Pemulihan System to detect the position of theirs file, when that file already detected

staff will take it from the shelf that have disclosure on the computer screen. After

that, equipment and the stuff will be given to the receiver or their representative based

on the monthly taken form that have contains in that files. Duty staffs will take the

equipment and the stuffs in the specifically places and then given it to the

representatives to receiver.

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2.4 PUNCH CARD OR TIME RECORDER USING CARD SYSTEM

Attendance Recorded System for the SOCSO staffs is the one system that have

be attention by SOCSO organization. Attendance recorder is very important for

organization to discipline the staffs. But, sometimes this system have been misuse by

the staffs. The rules that should be follows by all the staffs during time recorder card

are used by any staffs or anybody which is do not deserve to record the attendance for

the others staff. Besides that, attendance recorder for today not just during starts and

finish the working hour but it also have use to record the time for the outside and

inside work during working hour.

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Above diagram have explain about relates to attendance recorder system for

SPCSO organization in Kota Bharu. For the first steps, staffs will come to the office

because the operation hour for this organization from 8.00 a.m. until 4.45 p.m., from

Sunday until Wednesday and from 8.00 a.m. until 4.30 p.m. in Thursday only. Staffs

will coming and record their attendance as soon as arrive at working place.

After that all the staffs will starts their works as usual and for the officers

which are doing the enforcement and investigation, their work more involve the

outside activities which are visits the companies which register with SOCSO and see

the insured persons to solve their investigate about the accident case or others.

The using of the attendance recorder system are really important for them to

record in and out of their working journey as a proving there are attendance for work

on that day. After working hour at 4.45 p.m., staffs will record again to shows that

working already end for that day and return home at 4.45 p.m.

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2.4.1 Problems

After make the observation, and make some analysis the attendance record hour

system in SOCSO, Kota Bharu, trainee have find out that exist some problems as likes

as:

Problem exist when staffs not record if there are going out during working hour and

not record if their come in back.


Staffs not fully use this record system this will difficult to make sure that staffs are

going for outside duty or coming to the office.


SOCSO officer cannot be detect if they in their office or going out for enforcement.
If the attendance recorder are going break down, the attendance will be record by

using attendance form that are write in manual method, so this will happen dishonest

and not ethics act as likes as by jot down the record hour which not right or false time.

2.4.2 Suggestions

As an improvement towards systems that have use by SOCSO, Kota Bharu,

that are several suggestions which have suggests such as to enforce the organisation

rules and take an disciplinary action, use extra attendance verifying through thumb

print system to confirm the attendance and verifying by computer system towards

SOCSO officer who want to doing the enforcement outside of the office area.

Hence that, suggestions and precautionary measure to improve those system

should be implement so that can increase the goodness in using of attendance recorder

of punch card system towards SOCSO officers and staffs in Kota Bharu.

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Based on the diagram above, it is a flow chart for the process to improve the

attendance recorder that have renovate. For the first steps staffs will come to the office and

then the will record the attendance by punch their card to the provided machine and next they

will use the thumb print as a second prove they are already coming to the office at punctual

and right time which is not more than 8.00 a.m.

After that, staffs will starts their daily works and any activities that make the

operation the SOCSO organisation as usual. For the officer who need or must doing a work

outside the office, they need to record their time in and out through time recorder machine

and must thumb print. Thumb print process will involve the computer system, so that those

system will record if any officer which are involve the outside work during office hour. In

addition, this will be easier for the counter officer when make any deal with the customer or

any officer want to deal with those involve officer. After that, when operation time are end at

4.45 p.m., all staffs will record their time out at recorder machine and thumbs up their finger

as sign working hour are over and record for working time are over and then return.

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Chapter Three

3.0 Conclusion

As conclusion, I Nor Shahira Binti Mohd Nasir want to clarify that whole all

of the SOCSO organisation is very disorder, with the daily operation very smoothly

and along I doing my industry training here SOCSO, Kota Bharu, I feel that all those

staffs and officer are really give good cooperation and this organisation is the pack

and interesting framework and also gave me the a chance for career towards general

society and also gave me various and valuable experience. By having this various type

of benefits that have serve towards all the staffs, it is very important to them

understands that the process method in doing any process in application of

compensation, pension and others.

Based on the three systems that have be make analysis, it is very important for

the organisation to improve. But, it is only just a suggestions to improve the working

process for the staffs and will smoothly the daily operation. Besides that, for every

departments which are administrations, enforcement, interest and customer services,

all of those departments are depends on each other in the SOCSO office management

and results of all of departments will together and cooperate to smoothly the operation

and in administration management of SOCSO organisation.

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3.1 Suggestions for Improvement in Industry Training

After going on the industry training or practical training in the chosen

organisation, here have a suggestions to improve this program. As we know that,

industry training which a compulsory program for all students University Utara

Malaysia as a conditions and qualifications for graduate after finish study. But, this

program must be improve a little bit by add some aspect.

That suggestion which is by added the period time for industry training from 4

months until 6 months. This is because, this time the experience is one of the

important aspect. If the period of time are long than before it will gave more time for

the students to gain their knowledge and some experience. Besides that, industry

organisation should have the conditions for offering industry training students based

on qualifications itself. For example, most of the employer needs most of the students

to go with for the industry training around 6 months at least. Hence that, hope that

University Utara Malaysia will consider this suggestion for this cost especially

Bachelor of International Affairs Management with Honors as likes as other cost at

this university.

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REFERENCES

Disability: Not A Tragedy Life Changing Stories After Return To Work, (2016), Social
Security Organisation (SOCSO), Jalan Ampang, Kuala Lumpur.
Social Security Protection: Employment Injury Scheme Invalidity Scheme, December 2015,
PERKESO, Jalan Ampang, Kuala Lumpur.
Social Security Principles, (2016), Retrieved on 15 November 2016, from:

http://perkeso.gov.my

Social Security Principles, (2016), Retrieved on 15 November 2016, from:


http://perkeso.image
Wan Nurzuraida Binti Wan Nasri, A Study on Awareness of Employment Towards SOCSO
Contribution to Their Welfare, November 2009: Kota Bharu: Mara University of
Technology.
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ATTACHMENTS
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FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN.
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FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN.
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FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN.
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PRACTICUM REPORT (GFPX 4908)
FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN.
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