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CHAPTER 1

1.0 INTRODUCTION

The main purpose that banks have been serving since their inception is
keeping our money safe for us. While keeping our money safe, they also let
us earn a certain amount of interest on the money deposited with them.
Traditional banks have been doing this, and internet banks continue the
same function. The only difference is in the way the transactions are made.

We all know about internet banking and most of us use it quite often as well,
but few of us actually understand about the history of internet banking and
how it all came out. Knowing the history of internet banking can be
incredibly useful, especially since it will allow us to have more respect for
the little things that we take for granted.

Computers themselves have really come an enormous way since their initial
establishment, as the earliest electronic computers were so large that they
would take up the entire area of a room, while today some are so small that
they can hardly be seen at all.

In today's world, computers play an incredibly large role in the way the
world exists in general, and the majority of tasks could actually not be
completed if not for the use of computers. Although there are certainly
some areas and jobs that cannot yet be completed solely by computers and
which thus still require actual manpower, for the most part, computers have
helped to make life significantly easier, productive, and more convenient for
us all.

Internet banking has been around for quite a few years now, but has really
only become prominent over the past year or so in particular. Internet

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banking offers an array of different advantages to the user, including:
account balances and history including year-to-date information, the ability
to transfer money from one account to another and to payees for bill
payments, check history, reorders, and stop payments, check credit card
balances and statements, complete online loan applications, secure
interactive messaging with staff, and much more.

Internet banking basically allows you to be able to do everything that you


can in your regular banking institution, only with the benefit that you can do
it all right from the convenience of your own home. Not only is this great
because you can be comfortable and have peace of mind knowing that you
can keep track yourself of all your banking issues, but as well it allows for
more ease because you never have to worry about rushing out and making
it to the bank.

1.1 STATEMENT OF THE PROBLEM

With the problems and limitations associated with manual banking


procedures as witnessed in most parastatals today, complied with the
problems associated with the existing application programs even much
more in the presence of serious technological advances aimed at improving
information system. This is activities aimed at shedding light upon the need
for improvement in accounting activities and the means of achieving its
efficiency, effectiveness, reliability and success promising future through
computer intervention.

Internet banking identifies a particular set of technological solutions for the


development and the distribution of financial services, which rely upon the
open architecture of the Internet. With the implementation of an Internet
banking system, the banks maintain a direct relationship with the end users
via the web and are able to provide a personal characterization to the
interface, by offering additional customised services.

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1.2 PURPOSE OF THE STUDY

The aim of this project is to develop a secured online banking system with
the following objectives:

Create a banking system that is easily accessible by customers from


the comfort of their homes, offices etc.
Reduce the flow of human traffic and long queues at banks
Reduce the time wasted in going to banks to stay on queues.
Promote efficient and effective banking for the banks by focusing on
those services that still require physical presence at the banking hall.

1.3 IMPORTANCE OF THE STUDY

This will cover the benefits derived in using internet banking and its
fundamental.

1.3.1 ONLINE BANKING HOW IS IT DIFFERENT?

Many consumers today are turning to the ease and convenience of Internet
banking to take care of their financial needs. With the new levels of access
made possible by the Internet, people can now check the status of their
finances with the click of a button.

The history of Internet banking has evolved from simply allowing customers
to check balances online, to now being able to trade stocks and bonds from
the comfort of their own home!

1.3.2 WHY USE ONLINE BANKING?

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Online banking services have grown from simply allowing customers to
check balances, to trading assets. Today, banks like ING Direct are
functioning entirely online, with no brick and mortar building. With the
costs saved by requiring fewer employees and the lack of facility expenses,
these virtual banks can often offer higher interest rates than their
traditional counterparts. Internet banking gives you the power to control
your finances completely. You are no longer tied down to managing your
money during the hours the bank is open. If you want to transfer a balance
after business hours, you can! If you have access to the Internet and have a
number of recurring monthly bills, then you should use Internet banking to
make your life easier.

1.3.3 FEATURES OF ONLINE BANKING

Today, online banking services are quite varied. One of the best features of
online banking is putting the user in control. The user controls all bill
paying, transfers, and investments from home.
There are other features, though of online banking. One of these is
increased accessibility to your account information. Users of online banking
services can access their account information from anywhere in the world!
This is particularly helpful for businesses. Internet business banking is
becoming increasingly popular, as businesses are becoming more global in
their reach. Now business people can access their accounts, even when on
overseas business trips. Business Internet banking is extremely popular for
this reason.

A particularly popular aspect of online banking services is the ability to


make bill payments electronically. With a minimum degree of set-up,
customers can enter the amounts of their paper bills (or opt to receive
electronic bills) and process all their payments at one time, from one screen

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1.4 SCOPE OF THE STUDY

The scope of this project is limited to the activities of the operations unit of
the banking system which include opening of Account, Deposit of funds,
Withdrawal of funds and transfer.

1.5 METHODOLOGY

This project employs the object oriented approach of software engineering


using appropriate (UML TOOLS) an object oriented approach. Some of the
steps to be taken are:

Feasibility study understanding and identifying of existing system


and associated study.
Analysis proper analysis and suggested solution to tackle such
problems will be considered.
Design designing the new system will be achieved through an object
oriented software tools (UML).
Coding this is implemented as a 3tier architecture model using java
language. The 3 layers of the application are as follows.
1, Java server pages / html pages front end
2, Java server pages / servlets middle end
3, SQL server as the back-end

1.6 MODE OF OPERATION

WEBTRUST will contain self explanatory hyperlinks that customers can


click to make any request or perform a task.

If a customer clicks on account opening links, he is taken to page where he


fills a form and clicks the submit button if he is through. A successful filling
of the form gives a response that confirms the customer account is open and
activated. Thus such a customer can receive money into such an account

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through funds transfer. Account details are sent by the bank to the
customers email box.

Registered customers or Account holders of the bank can now login using
the account details posted to their email box to login before they can
perform financial transactions. The system is secured such you cannot
operate another mans account even if you knew his account details because
a new transaction number is always sent to a customer for each login. This
transaction number is what will be used to authenticate any transaction per
time.

1.7 DESCRIPTION

WEBTRUST is built on the three tier architecture of web applications.

www.webtrust.com
Internet
/ JSP/Servlet
Home Services Contact intranet
(Application Database
intranet logic)

.

WEBTRUST

Server

(Web server)

Front-end

Middle-tier Back-end

When a request is made on a web page through the browser, a jsp/servlet


script that is residing on the web server (the WEBTRUST Server) processes

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the request. It connects to the database to retrieve the requested
information and sends its response back to the browser which displays the
output on another web page.

The advantage of this architecture is that the database is more secured as it


is only accessible by the application logic (jsp/servlet script) that resides on
the web server.

1.8 SOFTWARE TOOLS USED

IDE: Net Beans 5.5

Language: php

Web Server: xampp

Web Technology: JSP/Servlet

Database: Ms Access / SQL Server

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CHAPTER TWO

LITERATURE REVIEW

The emergence of electronic commerce over the past decade has radically
transformed the economic landscape. For developing countries, the digital
revolution offers unprecedented opportunities for economic growth and
development, a case study of Pakistan.

2.1 DEFINING E-BANKING / ONLINE BANKING

In the 21st century there will be a lot of banking, but there will be no
banks.

Says Bill Gates.

The term "online banking" or "internet banking" covers both computer and
telephone banking. Using computer banking, a customer either uses his
computer to dials directly into its bank's computer or gains access to the
banks computer over the internet. Using telephone banking, the customer
can controls its bank accounts by giving the bank instructions over the
telephone. Both computer and telephone banking involve the use of
passwords which give access to the customers accounts.

Using these methods, banking transactions can be actioned 24 hours a day.


Online banking allows the person, for instance, to view recent transactions,
print out statements and transfer funds between accounts and make
payments.

Many banks also have the facility for someone to set up, amend or cancel
standing orders. Internet banking also allows payments to be made to the
customer, i.e. acceptance of credit card donations. Most people that use

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internet banking will also continue to use some of the elements of more
traditional methods of banking, such as a cheque book.

2.2 E-BANKING IN DEVELOPING COUNTRIES

Just like Internet infrastructure, E-Banking in developing countries is at


early stages; however there are some exceptions where countries like:

Brazil have 75% of enterprises, excluding micro-enterprises using the


Internet for banking in 2005.
Morocco (34.9%). (United Nations Conference on Trade and
Development, 2006),
There is an increasing growth of online banking, indicating a
promising future for online banking in these countries.

In China, while banks issue credit cards and while many use debit
cards to draw directly from their respective bank accounts, very few
people use their credit cards for online payment. Cash-on-delivery is
still the most popular mode of e-commerce payment. Nonetheless,
online payment is gaining popularity because of the emergence of
China pay and Cyber Beijing, which offer a city-wide online payment
system. (Zorayda Ruth B. Andam, 2003).
The Nigerian economy is largely cash-based with a lot of money
residing outside the banking system. To a greater extent, this has
hindered the participation of her citizens in e-commerce where e-
payment is the acceptable means of settling transactions. (Ayo
Charles. K and Babajide Daniel O, 2006). In Nigeria, the
modernization of the payment process started with the introduction of
the MICR. This was followed by the establishment of ATMs for cash

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dispensing, account balance enquiry and payment of utility cheques.
In 1993, the Central Bank of Nigeria (CBN), introduced the use of
payment cards (smartcard) and paper-based instrument. Similarly in
2004, CBN introduced a broad guideline on e-banking which included
the introduction of ATM, e-money products such as credit and debit
cards (Salimon, 2006).

The Turkish banking sector has not only grown in numerical terms it
has also expanded in terms of technology and the range of new
services offered to its local and foreign customers. The sector has
been viewed as the leader of technological innovations in Turkey.

Although a lot of work and progress has been made in electronic banking by
these countries, but these nations are still cash based economies largely.
There needs to be a regulatory framework and awareness among the banks
and the consumers about the benefits and drivers of such systems.

Fast adoption of electronic form of banking is the need of the day for these
developing nations to survive in todays hypercompetitive global world.

2.3 E-BANKING IN PAKISTAN

Just like many other developing countries, electronic banking initiatives are
being worked on in Pakistan to exploit the technological benefits that can be
reaped along with many other e-readiness initiatives being taken.

Pakistan has been among the late entrants into e-banking. The first ATM
switch was setup in 1999 and in2000 Internet Banking was introduced. (Ali
Ahmad, 2006)

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When the government started an information-technology (IT) and e-
commerce initiative in early 2000, the banks were expected to lead the way
into e-commerce. However, although the banking sector is the leading
spender on information communications technology, the most progress in e-
commerce has been in e-government. Some business-to-business (B2B)
portals are available, but they are designed more for Information than
transactions. (The Economist Intelligent Unit, 2006)

Since the de-regulation of the banking sector in Pakistan in 2002 many


foreign and private banks have established strong consumer base by
adopting e-Commerce techniques, thus exploiting the first mover advantage
myth. However, for such initiatives to be successful Government needs to
play an active role in creating awareness among the consumers and a
regulatory infrastructure and legislation.

Pakistani government has already started working towards forming an


information society to create awareness among the people but the process
is relatively slow.

The Ministry of Science & Technology has been taking number of measures
to promote E-Commerce and E-Banking in Pakistan, Technology helps to
catalyze efficiency in the provision of financial services and ultimately in
determining the winners in the intensely competitive financial markets of
the future.

The use of ATMs and e-banking products is gaining currency and almost all
banks have established networking of their ATMs with the interconnectivity
of switches. Better outreach offered by ATMs will enhance the customer

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base and offer more alternatives and choices to customers. Further
development on e-banking and internet banking will open up new avenues
like on-line banking. Among others, the relatively smaller size banks will be
able to compete with the large banks and retain their market presence by
using technology more effectively.

Technology tends to have a high degree of obsolescence. Thus, the financial


institutions will have to invest heavily in the development of their IT
systems, which might initially burden their resources.

Half of the countrys 7,000 commercial-bank branches, including 90% of the


branches in urban areas, had been computerised by August 2006. Many
banks and exchange companies offer online funds transfers from overseas,
such as for workers remittances.

A few of banks offer mobile-phone banking, where customers can pay utility
bills using their mobile phones. The National Institutional Facilitation
Technologies (NIFT), an

automated check-clearing house was operating in 14 cities in August 2006,


and it processed 60m checks per year in 2005/06. NIFT is a public-private
company owned 51% by banks (The Economist Intelligence Unit, 2006)

In recent years, Automated Teller Machines (ATM), Tele Banking, Internet


Banking, Credit and Debit Cards, etc. have emerged as effective delivery
channels for traditional banking products in Pakistan. Foreign banks took
the lead by re-introducing credit cards to the Pakistani mass market in mid-
1990s. (State Bank of Pakistan, 2003)

This was followed by the domestic banks, which introduced ATM facility in
late 1990s. However, this delayed entry in e-banking may be largely

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explainable by regulatory hurdles, higher start-up costs, 38 ongoing
banking sector reforms, and lack of technical skills.

At present, a number of commercial banks have set up their own standalone


ATM networks, issuing credit and debit cards, offering round the clock
phone banking, and maintain comprehensive websites providing detailed
information on their conventional and e-banking products. Furthermore, all
banks have joined one of the two operating ATM Switch Networks (MNet
and ATM Switch Network) and these two switches are in process of linkage
with each other. Haven linked these two switches, customers will have
access to over four hundreds ATMs throughout Pakistan.39 However, other
e-banking activities are yet to establish. In Pakistan, the ATMs generally
allow cash withdrawals, balance information, PIN change, and to print mini-
statement. A few banks also provide fund transfers, check book request, and
utility bill payment facilities through their ATM networks.

2.4 METHODOLOGY

This is an exploratory research that evaluated different factors that why


consumers in Pakistan are reluctant to adopt e-banking. Data collection
methods are an integral part of research design. Both primary and
secondary data are used in this research. Three research methods; surveys,
case studies and research articles had been used for this paper.

A questionnaire was developed to gather data from the banking consumers,


which consisted of two sections to which there were 145 respondents
forming a Non Probability Sample. The sample data consisted of 34
Online Banking users while 111 were non-users.

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2.5 PROFILE OF RESPONDENTS:

The majority of the respondents were male (83.3%), young (73.7 %) were
between the age of 18 and 30. 53.3 % of the respondents were employed,
36% were students and belonged to the income class between RS 10,000
-20,000.

For the purpose of this project, two commercial and four national banks had
been analyzed.

Table 1. Age Profile of respondents

Frequen Percent Valid Cumulative Percent


cy Percent
Valid 18-25 78 53.8 53.8 53.8
years
26-30 32 22.1 22.1 75.9
Years
31-40 24 16.6 16.6 92.4
Years
41 & 117 67.6 100.0
Above

TOTAL 145 100.0 100.0

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Table 2: Most important reasons for opening an internet
account

Valid Frequency Percentage Agreeing


Better rates 13 38.2
Safety & security 16 47.1
Low services charges 13 38.2
Easy to maintain
transaction activity 19 55.9
Loan payment 10 29.4
information
Seeking product &
rate info 13 38.2
Download loan 12 35.3
application
Download personal
dank transactions 16 47.1
Check balance online 16 47.1
Consumer loans &
credit cards 16 47.1
applications
Inter account transfer 13 38.2
Online bill payments 13 38.2

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Table 3: Reasons for not opening an online bank account

Frequency Percentage Agreeing


Never had of internet
banking 33 29.7
Dont know whether my
bank offers this facility 51 45.9
No time to open such
account 38 34.2
Dont see any real value 52 46.8
Would like to see how it
works before 51 45.9
Not available through
my bank 45 40.5
Concerned about 42 37.8
security

Table 4: Important factors for non-users in choosing online banking


facilities

Frequency Percentage Agreeing


Better rate & lower
service charges 79 71.2
Bank familiarity 82 73.9
Bank location 73 65.8
Security of transactions 79 71.2
Convenience 83 74.8
Quick service 81 73.0

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Variety of features & 79 71.2
services

2.6 CONCLUSION

The findings reported here clearly indicate that at macro level whereby due
to globalisation and a demanding lifestyle, there is a strong need for having
one stop online banking accounts. The analysis therefore shows that the
level of electronic readiness and participation is rather low for a population
of approximately 169 million in Pakistan.

It was also interesting to note the perceptions about prospective benefits


regardless the limitations and reasons for not adopting online banking.
Although online banking is not yet ubiquitous in Pakistani society but there
is a very high potential and scope. It is about time that the Government,
banks and consumer realize that without adoption of the new emerging
technologies such as e-banking they will lag behind as pointed out by Andy
Grove:

You have no choice but to operate in a world shaped by globalization and


the information revolution. There are two options: adapt or die. Andy
Grove, Chairman, Intel.

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CHAPTER 3

SYSTEM ANALYSIS AND DESIGN

This chapter deals with the analysis and design of Online Banking,
application of new system, the hardware and software requirements for
implementing the system and stating the choice of the language used.

3.1 Defining a system:

A system is a collection of components, which are interconnected, and work


together to realize some objective. There are three major components in
every system,

1. input

2. processing

3. Output.

Input Processin Output


g

3.2 Analysis

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System analysis is a logical process; the objective of this stage is not
actually to solve the problem but to determine what must be done to solve
the problem. The basic objective of the analysis stage is to develop the
logical model of the system using tools such as UML (Unified modelling
language). First lets take a look at the existing and proposed system.

3.2.1 Existing System

Existing system is the traditional banking, where customers have to go


through the long queue, time wasted and still wouldnt have access to
efficient and effective banking system.

3.2.2 Proposed System:

Considering the stress and time taken to go to bank and do transaction. The
development of a well structure and secured online banking system will
allow customer to perform objectives like, creating a banking system that is
easily accessible by customers from the comfort of their homes, offices 24/7.
Reduce the flow of human traffic and long queues at banks; Promote
efficient and effective banking for the banks by focusing on those services
that still require physical presence at the banking hall. Provides intra-bank
funds transfer services to their customers. Keep a detailed log of customer
transactions with the bank on his account. Generate the statement of
account of a selected period of time for customers. And Provide a customer
relationship services

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ONLINE BANKING (WEBTRUST BANK
PLC)

3.3 UML DIAGRAM OF WEBTRUST

REGISTER

SIGN IN

System
OPEN AN
ACCOUNT

Customer OPERATE AN
ACCOUNT

MANAGE
CUSTOMERS

System

MANAGE
ACCOUNTS

20 Customer

MANAGE
TRANSACTION
3.3.1 MAIN COURSE OF EACH USE CASE.

1. REGISTER (Actor: Customer)


Pre-condition: None
1.1 Navigate to the Registration page
1.2 Fill the registration form
1.3 Submit the form

Post-condition: Get instant message that customer profile is created


and login details is sent to inbox

2. SIGN IN (Actor: Customer)


Pre-condition: Register as a Customer
1.1 Navigate to sign in page
1.2 Enter login details
1.3 Click Login
Post-condition: Access is granted to the user home page for the
customer

3. OPEN AN ACCOUNT (Actor: Customer)


Pre-condition: Login as a customer
1.1 Click the create account button on the user home page
1.2 View the create account page
1.3 Enter account name for the new account
1.4 Select account type for the new account
1.5 Click submit button

Post-condition: The new account is added to the accounts list on user


home page

4. OPERATE AN ACCOUNT (Actor: Customer)


Pre-condition: Login as a customer
1.1 Select the account to operate in the list of accounts
1.2 Click the desired operation such as deposits, withdrawals ,
funds transfer and statement of account

Post-condition: Access is granted to the appropriate transaction page


for the selected account

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5. MANAGE CUSTOMERS (Actor: System)
Pre-condition: None
1.1 Create customer inbox
1.2 Generate customer login details
1.3 Sends details to inbox

Post-condition: Customer can check his login details in his inbox.

6. MANAGE ACCOUNTS (Actor: System)


Pre-condition: None
1.1 Generate account details
1.2 Send details to customer inbox

Post-condition: Customer details such as account no, access code etc


is sent to inbox.

7. MANAGE TRANSACTIONS (Actor: System)


Pre-condition: None
1.1 Execute transaction instructions
1.2 Updates customer account
1.3 Generate account balances
Post-condition: Customer sees the current state of account on the user
home page

3.4 UML DIAGRAM FOR OPERATING AN ACCOUNT

OPERATE AN ACCOUNT (WEBTRUST BANK


PLC)

DEPOSITS
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FUNDS
WITHDRAWA STATEMENT
TRANSFER Click
Customer LS OF<<includes
<<includesaccount
<<includes
<<includes System
3.4.1 MAIN COURSE OF EACH USE CASE.

8. DEPOSIT (Actor: Customer)


Pre-condition: Select the account to operate
1.1 Navigate to the Deposit form page
1.2 Fill the deposit slip
1.3 Submit the slip

Post-condition: Selected account is credited appropriately

9. WITHDRAW (Actor: Customer)


Pre-condition: Select the account to operate
1.1 Navigate to Withdrawal form page
1.2 Fill the withdrawal slip
1.3 Submit the slip
Post-condition: The selected Account is debited and it can be viewed
by clicking on the statement of account which displays all the
transaction

10. FUND TRANSFER (Actor: Customer)


Pre-condition: Select on the account on which the fund is to be
transferred

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1.1 Navigate to the Fund transfer form page
1.2 Fill the fund transfer slip
1.3 Submit the slip

11. STATEMENT OF ACCOUNT: (Actor: Customer)


Pre-condition: Click on the account on which the statement is to be
viewed
1.1 Navigate to the Statement of Account form page
1.2 View the transactions of the selected account

3.5 ENTITY RELATIONSHIP(ER DIAGRAM) OF THE TABLES USED

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CHAPTER 4

IMPLEMENTATION

4.1 System Implementation

During the implementation stage the system is physically created.


Necessary programs are coded, debugged and documented. A new
hardware (where necessary) is selected, ordered and installed.

4.2 System Specification

Every computer system consists of three major elements.

1. The Hardware

2. Application Software.

3. Operating system

For successful operation of the package following must be kept in mind:

Too many packages should not be used, as very few systems may have all
those packages installed due to memory problem. Thus, the compatibility of
the system developed will get reduced.

4.3 Hardware Requirements

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Intel Pentium III processor at 750 MHz or faster, minimum of 1G available
disk space for installation (including IBM SDK), minimum of 512 MB
memory, CD-ROM drive.

4.4 Software Requirements

Software tools used

IDE: Net Beans 6.1

Language: Java

Web Server: Apache Tomcat 6.014

Web Technology: JSP/Servlet

Database : Ms SQL Server 2000

The application software is developed in Java, and the central database is


based on MS SQL Server 2000. The system can be accessed on a standalone
computer.

Implementation

A.) Create a DataSourceName(DSN)

To Create a DSN, You need to perform following steps:

1. You need to first open the Control Panel window.


2. double click Administrative Tools icon.
3. To open the ODBC Data Source Administrator dialog Box, double click
the Data sources ODBC icon. The following figure shows the ODBC
Data Source Administrator dialog Box:

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ODBC Data Source Administrator Dialog Box

4. Click the Add button to select a driver for creating a DSN.


5. To connect to SQL Server 2000, select the SQL Server Options from
the name list box in the Create New Data Source Dialog Box.
6. Click the Finish button to complete the task of selecting the driver for
creating a DSN.
B.) Specify the Connection details for the DSN

1. To Create a DSN, type the name of the data source in the name text
box of the Create a New Data Source to SQL Server dialog Box as
shown in the following figure.

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2. To select the required SQL Server select the name of the SQL Server
from the Server drop down list and click the Next button.
3. To indicate how the SQL Server should authenticate a login ID, select
with the SQL Server authentication using a login ID and a password
entered by the user option. The login ID and the password entered by
the user option. The Login ID and Password textboxes becomes active
as shown in the following figure.

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4. Type the username and password in the text boxes and click Next.
5. To enable the database drop-down list, select the change the default
database to options.
6. To select the required database select the name of the database from
the drop down list and click Next button.
7. Select the language for the System messages to English and click
Finish.

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8. The ODBC Microsoft SQL Server Setup dialog box appears with all
the details about the created DSN as shown in the following figure.

9. To test the created DSN for the connection with the database, click
Test Data Source button, the message regarding the connectivity test
appears.
10. Click Ok to save the Configuration settings for the new data
source.

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11. To verify that the DSN is created, check the name of the
Created DSN in the user data source list box of the ODBC Data
Source Administrator dialog box and click Ok. The following figure
shows the ODBC Data Source Administrator dialog box.

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Displaying the webtrust Data Source created.

The Data Source is then used in the Login Process, to access specific tables
in the database.

4.5 SCHEMATIC DIAGRAM OF DATABASE

Schematic Diagram of Database depicting the Data Types used and


relationships among them with Database views. Each of these diagrams
represents the tables that would be created and would be worked along
with. The database that would be used depends on the Data Source that is
created by the administrator linking to its preferred Database.

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34
35
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4.6 Recovery & Security

A forced system failure is induced to test a backup recovery procedure for


file integrity. Inaccurate data are entered to see how the system responds in
terms of error detection and protection. Related to file integrity is a test to
demonstrate that data and programs are secure from unauthorized access.

Usability Documentation & Procedure:

The usability test verifies the user-friendly nature of the system. This relates
to normal operating and error-handling procedures.

4.7 Quality Assurance

Proper documentation is must for mainframe of any software. Apart from In-
line documentation while coding. Help coding, help files corresponding to
each program were prepared so as to tackle the person-dependency of the
existing system.

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CHAPTER 5

RESULT AND CONCLUSION

This section discuses the result of the work done in this project And also
mentions the future scope for improvement.

5.1 Conclusion

As the world becomes more of a global village being runned by paperless


systems, the idea of a cashless society is the hope of the future. Thus more
innovations will still evolve which will make cashless transactions easily
accessible and affordable.

5.2 Future Scope of Improvement

The Banking Online System is a big and ambitious project. I am thankful


for being provided this great opportunity to work on it. As already
mentioned, this project has gone through extensive research work. On the
basis of the research work, we have successfully designed and implemented
banking online System. This system is based upon 2-tier client server
architecture. The tools used for development were as follows.

Front-end-----html,css,js

Back-end----MS SQL Server 2000

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5.3 A Sample forms

Home Page

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Customer Information

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Viewing Signature form

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Viewing Sign-In Page

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Welcome Login Account Page

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Account Details

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BioData

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Statement of Account

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Deposit Views

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Withdrawal Views

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Fund Transfer Views

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PROGRAM LISTING

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<?php

if(isset($_REQUEST['submitBtn'])){

include '_inc/dbconn.php';

$username=$_REQUEST['uname'];

//salting of password

$salt="@g26jQsG&nh*&#8v";

$password= sha1($_REQUEST['pwd'].$salt);

$sql="SELECT email,password FROM customer WHERE


email='$username' AND password='$password'";

$result=mysql_query($sql) or die(mysql_error());

51
$rws= mysql_fetch_array($result);

$user=$rws[0];

$pwd=$rws[1];

if($user==$username && $pwd==$password){

session_start();

$_SESSION['customer_login']=1;

$_SESSION['cust_id']=$username;

header('location:customer_account_summary.php');

else{

header('location:index.php');

}}

?>

<?php

session_start();

if(isset($_SESSION['customer_login']))

header('location:customer_account_summary.php');

52
?>

<!DOCTYPE html>

<html>

<head>

<noscript><meta http-equiv="refresh" content="0;url=no-


js.php"></noscript>

<meta charset="UTF-8">

<title>Online Banking System</title>

<link rel="stylesheet" href="newcss.css">

</head>

<body>

<div class="wrapper">

<div class="header">

<img src="header.jpg" height="100%" width="100%"/>

</div>

53
<div class="navbar">

<ul>

<li><a href="index.php">Home </a></li>

<li><a href="features.php">Features </a></li>

<li id="last"><a href="contact.php">Contact Us</a></li>

</ul>

</div>

<div class="user_login">

<form action='' method='POST'>

<table align="left">

<tr><td><span class="caption">Secure Login</span></td></tr>

<tr><td colspan="2"><hr></td></tr>

<tr><td>Username:</td></tr>

<tr><td><input type="text" name="uname" required></td> </tr>

<tr><td>Password:</td></tr>

<tr><td><input type="password" name="pwd"


required></td></tr>

<tr><td class="button1"><input type="submit" name="submitBtn"


value="Log In" class="button"></td></tr>

54
</table>

</form>

</div>

<div class="image">

<img src="home.jpg" height="100%" width="100%"/>

<div class="text">

<a href="safeonlinebanking.php"><h3>Click to read safe online


banking tips</h3></a>

<a href="t&c.php"><h3>Terms and conditions</h3></a>

<a href="faq.php"><h3>FAQ'S</h3></a>

</div>

</div>

<div class="left_panel">

<p>Our internet banking portal provides personal banking


services that gives you complete control over all your banking demands
online.</p>

<h3>Features</h3>

55
<ul>

<li>Registration for online banking</li>

<li>Adding Beneficiary account</li>

<li>Funds Transfer</li>

<li>Last Login record</li>

<li>Mini Statement</li>

<li>ATM and Cheque Book</li>

<li>Staff approval Feature</li>

<li>Account Statement by date</li>

</ul>

</div>

<div class="right_panel">

<h3>PERSONAL BANKING</h3>

<ul>

<li>Personal Banking application provides features to


administer and manage non personal accounts online.</li>

56
<li>Phishing is a fraudulent attempt, usually made through
email, phone calls, SMS etc seeking your personal and confidential
information.</li>

<li>Online Bank or any of its representative never sends you


email/SMS or calls you over phone to get your personal information,
password or one time SMS (high security) password.</li>

<li>Any such e-mail/SMS or phone call is an attempt to


fraudulently withdraw money from your account through Internet Banking.
Never respond to such email/SMS or phone call. Please report immediately
on reportif you receive any such email/SMS or Phone call. Please lock your
user access immediately.

</li>

</ul>

</div>

<?php include 'footer.php' ?>

Connect.php:

<!DOCTYPE html>

<html>

<head>

<meta charset="UTF-8">

57
<title>Contact Us</title>

<link rel="stylesheet" href="newcss.css">

<style>

.heading{

font-weight:bold;

color:#2E4372;

</style>

</head>

<?php include 'header.php' ?>

<div class='content_customer'>

<h3 style="text-align:center;color:#2E4372;"><u>Contact
Us</u></h3>

<div class="contact">

<h3 style="color:#2E4372;"><u>Kolkata Branch</u></h3>

<p><span class="heading">Address - </span>Globsyn Buisness


School, IBRAD buisness school, Keshtopur, Kolkata.</p>

<p><span class="heading">Tel - </span>033-456892/12</p>

58
<p><span class="heading">Email -
</span>kolkatabranch@onlinebank.com</p>

<h3 style="color:#2E4372;"><u>Delhi Branch</u></h3>

<p><span class="heading">Address - </span>Globsyn Buisness


School, Sector V-A , Malviya Nagar, Delhi.</p>

<p><span class="heading">Tel - </span>013-456856/32</p>

<p><span class="heading">Email -
</span>delhibranch@onlinebank.com</p>

<h3 style="color:#2E4372;"><u>Bangalore Branch</u></h3>

<p><span class="heading">Address - </span>Globsyn Buisness


School, Near City Center, Kamarthalli, Bangalore.</p>

<p><span class="heading">Tel - </span>022-456854/11</p>

<p><span class="heading">Email -
</span>bangalorebranch@onlinebank.com</p>

</div>

</div>

Admin_home_page.php:---

<?php

59
session_start();

if(!isset($_SESSION['admin_login']))

header('location:adminlogin.php');

?>

<!DOCTYPE html>

<html>

<head>

<meta charset="UTF-8">

<title>Admin Homepage</title>

<link rel="stylesheet" href="newcss.css">

</head>

<?php include 'header.php' ?>

<div class='content'>

<?php include 'admin_navbar.php'?>

<div class='admin_staff'>

<ul>

<li><b><u>Staff</u></b></li>

60
<li> <a href="addstaff.php">Add staff member</a></li>

<li><a href="display_staff.php">Edit staff member</a></li>

<li> <a href="delete_staff.php">Delete staff</a></li>

</ul>

</div>

<div class='admin_customer'>

<ul>

<li><b><u> Customer</u></b></li>

<li><a href="addcustomer.php">Add Customer</a></li>

<li> <a href="display_customer.php">Edit customer</a></li>

<li> <a href="delete_customer.php">Delete customer</a></li>

</div>

</div>

<?php include 'footer.php';?>

</body>

</html>

61
REFERENCES

1. Ayo Charles. K and Babajide Daniel O, 2006, Designing a Reliable E-


payment System:

2. www.google.com

3. www.wilkipedia.com

4. Nigeria a Case Study, Journal of Internet Banking and Commerce, vol.


11, no.2

5. Ali Ahmad, 2006, Policies & Regulations for Expanding e-banking to


the Poor, The First Microfinance Bank Ltd, Pakistan, 5

6. Dr. Shamshad Akhtar, 2006, Financial Sector of Pakistan The


Roadmap, Dawn Asia Finance Conference.
http://www.sbp.org.pk/about/speech/governors/dr.shamshad/2006/Da
wn-Asia-Finance-Conference-13-May-06.pdf

7. Salimon Alao (2006): Moving towards a cashless economy,


Financial Standard, vol 7, no: 60, pp 19-21, June 2006.

8. The Economist Intelligence Unit, Nov 2006 Overview of e-commerce


in Pakistan,
http://globaltechforum.eiu.com/index.asp?
layout=rich_story&doc_id=9616&title=Overview+of+ecommerce+
in+Pakistan&categoryid=30&channelid=4, Accessed 18/06/07

62
9. Zorayda Ruth B. Andam, 2003, e-commerce and e-business, e-Asean
Taskforce UNDP-APDIP, Phillipines & Malaysia, 23

63