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How is Metro

measuring up?

2008 - 2015 Quality of Life Report
The Full Study
What is Metro’s role in
our quality of life?

Transportation shapes Los Angeles. From the Angeles County. Our investments today will pay provided a snapshot of how we are doing. Most times are faster than or similar to driving travel
expansive electric trolley network of the 1920s, dividends tomorrow through long-term impacts of the data and facts presented in this study times. Metro opened 34 new miles of carpool
which laid the foundation for our diverse and well beyond mobility. We want our transportation compare 2008, when LA County voters approved lanes, with many more miles around the County
dynamic region, to the freeway system in the dollars to generate jobs, housing, and business Measure R, to the most recently available data still to come. And Metro continues to leverage
1960’s and beyond, transportation affects the opportunities. We want connections for all who (2014 or 2015). In this update to the Initial Study, local dollars to compete – and win – greater and
daily life of every resident of LA County. As the live, work, and play in LA County. We want a we’ve taken a deeper dive into our performance greater amounts of state and federal grants.
county transportation agency, Metro moves safe, reliable, and improved travel experience in key customer-focused areas. This is a self- Moreover, Metro is working with development
millions. We plan, operate and maintain the for everyone. We want a healthier and cleaner critique to identify the areas in which we need to partners to deliver more housing, including
regional transportation system that moves the County. In short, we want to enhance quality of improve. As we move forward, we’ll continue to affordable housing, near Metro rail and BRT
economy and more than 450 million riders per life in our County. monitor our success and your quality of life. station areas to address the increased housing
year, supporting 88 unique local communities. costs across the County.
We must invest wisely in our transportation Since 2008, over 480,000 LA County residents
Our diverse region is growing, and our future, and respond nimbly as the needs of gained access to new rail or Bus Rapid Transit Data for this study was compiled by Metro and
communities have rapidly changing travel needs. our communities evolve. While we focus on (BRT) services – including two extensions of the was analyzed and presented by our consultant
Advances in transportation and technology delivering both services and new infrastructure, Gold Line, the Expo Line Phases I and II, and the team. The results of the study are presented
provide new opportunities and challenges, and as stewards of the public’s resources, we are Chatsworth extension on the Orange Line – that as questions and answers related to quality of
we need to keep up. committed to monitoring and evaluating whether opened within a half-mile of their homes. Today, life goals. The underlying takeaways from the
investments are delivering on their promise, or residents across the County are using rail and analysis of metrics speak to Metro’s progress on
You have put your faith in us, approving sales where there is room for improvement. BRT services in significantly greater numbers. improving the travel experience while investing
tax measures in 2008 (Measure R) and again New rail and BRT services provide transit access in the future, building a connected transportation
in 2016 (Measure M) to fund the expansion That’s why we commissioned the Quality of Life to more than 300,000 jobs. Buses and trains system for our growing County, and enhancing
and improvement of transportation in Los Report. The Quality of Life Report Initial Study arrive on-time more frequently than before and, communities.
along many rail and BRT routes, transit travel

What are Measure R and Measure M? Who is Metro?
Measure R is a half-cent sales tax for LA County to finance new transportation projects and programs. Measure M, LA County Metropolitan Transportation Authority (Metro) is unique among the nation’s transportation agencies. The
passed by voters in November 2016, extends this sales tax. These Measures contain an Expenditure Plan that identifies agency was created in 1993 through the merger of the Southern California Rapid Transit District and Los Angeles
the projects to be funded and additional fund sources that will be used to build out transportation improvements and is County Transportation Commission. It serves as regional transportation planner and coordinator, designer, builder,
subject to independent audits and a Taxpayer Oversight Committee. Spending on Measures R and M will benefit the LA funder and operator for one of the country’s largest, most populous counties. More than 9.6 million people – nearly one-
County economy, with $42.7 billion in direct spending on construction projects resulting in more than $79.3 billion in third of California’s residents – live, work, and play within its 1,433-square-mile service area.
economic output and the creation of 465,690 jobs with labor income over $26.1 billion1.

For information on Measure R, please visit metro.net/projects/measurer
For information on Measure M, please visit http://theplan.metro.net/wp-content/uploads/2016/09/factsheet_measurem.pdf

1
Construction Impact of Los Angeles County Traffic Improvement Plan, Los Angeles County Economic Development Corporation, 2016
2 3
What’s inside the Quality
of Life Report?
Service and Finance - Let's invest wisely in our transportation future
How is the experience of Going Metro? How does Metro use technology to serve
customers?
How secure is Going Metro?
Where does funding come from and how is it
How safe is Going Metro? being spent?
How reliable is Going Metro?
This Quality of Life Report provides information about Metro's performance, generally during
the period from 2008 - to 2015, and often within the context of wider trends here in LA County.
Information is grouped into three main content sections: (1) Service and Finance; (2) Mobility and Mobility and Access - Let's make connections for all who live, work and play in LA County
Access; and (3) Sustainability and Economy. A conclusion section highlights Metro's major efforts
in 2016 and looks ahead at plans for the future. Within the content sections, each topic is presented Who is Metro serving? How many people Go Metro?
in a question & answer format. Feel free to read the report in the order in which it is organized, or
How does Metro provide for diverse needs? How is Metro supporting ridesharing?
to jump to the sections and questions which matter most to you. Additionally, an in-depth summary
of data sources and methodology is included in a technical appendix. How does Going Metro compare to driving? How are people getting to transit?
What are driving conditions like on LA County How is Metro bridging the first/last mile gap?
streets?
Who lives near rail/BRT services?
Question Information Data and Takeaways What are driving conditions like on LA County
Graphics freeways? Who lives near bus services?

How is Metro easing traffic and improving Who lives near frequent bus services?
The majority of
residential develop- Great commutes?
ment in LA County
since 2008 has been Average Poor
Millions of trips

multi- family, and Sustainability and Economy - Lets create a healthier, cleaner LA County
more than ever, that
development is What is Metro doing to improve the air we Are commercial rents changing near stations
occurring near breathe? and around LA County?

Within How is Metro providing access to jobs? Are incomes changing near stations and in
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a question about
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Metro or its
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question. graphics,
and charts. maps wellhow
we’rewell Metro
doing.
LA County. and charts. is doing. Looking Ahead
What did Metro accomplish in 2016? We're looking ahead.
4 5
Let’s invest wisely in our Service and Finance

transportation future.

we want a safe, reliable, and improved
travel experience for everyone.

Since 2008, Metro has made great strides to They can access real time transit information
improve customer service, and it shows. Today, on multiple mobile phone and web apps. And
its service is safer, more reliable, and provides they can chat with Metro on Twitter, Facebook,
an improved travel service for everyone. and Instagram. Customer satisfaction is up 5%.
Buses arrive at their stops on time 13% more Meanwhile, Metro is investing tax dollars wisely
frequently, and are breaking down less often. to build new rail lines and make significant
Metro provides its customers with many ways freeway improvements, and is leveraging
to communicate and connect over a variety of those tax dollars to compete – and win – state
technology and social media platforms. Riders and federal transportation grants to fund or
can now load transit fare onto their TAP cards accelerate even more improvements.
digitally and use their TAP cards to ride almost
any transit service in the County.

6 7
How is the Customer
satisfaction has
increased 5%
Overall customer satisfaction

experience since 2008.

of Going
Metro? 83%
2008
88%
2015

Rail riders Customer complaints
registered one
7% 2% 1% 5% 4% 4%
complaint per
2%
87,500 rides, 12%
15%
experiencing
16%
Since the implementation of Measure R,
the most
Customer satisfaction is consistently high, difficulty with 3%
ranging from 83% to 88% overall between
Overall Overall
ticket vending Complaints: 45% Complaints:
2008 and 2015. The top complaints on rail Rail/BRT Buses
are ticket machine issues, the conduct of machines. 12%
their fellow passengers, and train delays.
Bus riders complain most frequently
about buses passing by their stops, late
buses, or no-show buses. With 46,400
total complaints and 2.5 billion rides
18%
from 2008 – 2014, Metro received one 55%
complaint per 66,700 bus rides and Bus riders
one complaint per 87,500 rail/BRT registered one Accessibility Fares Operations and Mechanics Miscellaneous
rides taken by patrons.
complaint per Safety and Comfort Service and Reliability Staff Vehicle/Station Quality *
* Not counted for bus
67,700 rides,
experiencing Top Complaints: Top Complaints:
the most Rail/BRT Buses
difficulty with 37% Ticket machine issue 22% Passed up
service and 12% Passenger conduct/security 13% Late bus/delay
reliability. 7% Late train/delay 13% No show

8 9
How secure Crime reduction on Metro*
6,000
8%
increase in
crime across 9%
decrease in

is Going
5,455 LA County**
2013 - 2015 crime on
Total crimes Metro
2013 - 2015

21% 5,088
Total crimes 4,957

Metro?
of past riders
stopped riding Metro 5,000 1st
18%
Total Crimes

bus/rail due to most Theft
safety concerns common
19%
Theft 19%
Theft

4,000
2nd 16%
most Narcotics 13%
common Non- 13%
aggravated Non-
assault aggravated
assault
11%
3rd Non-
most aggravated 12%
common assult Narcotics 13%
3,000 Vehicle
vandalism
Riding Metro is very safe, and rider safety Crime reduction measures 11%
on Metro is a top priority for the agency. Vehicle 10%
Crime on Metro decreased 9% between vandalism Vehicle 9%
vandalism Vandalism
2013 and 2015, when the incidence of
crime was lower than 1:91,000 unlinked 7%
8% 8%
passenger trips. The most frequent staff Robbery
cu rity tions. 2,000
Vandalism Aggravated
crimes include theft, narcotics, non- se ca assault
ign c lo
Assspecifi 7% 7%
aggravated assault, and vehicle break- to Vandalism Aggravated 8%
ins at park & ride lots. Overall, most rity
assault Narcotics

Metro riders feel safe both waiting at e s ecu 5%
Misc.
bl 7%
Metro stations and riding on Metro Douff. misdemeanor
Robbery
8%
st a s 5% Robbery
vehicles. However, over 20% of past m elesl Aggravated 6%
th o cia assault Misc. 5%
riders say they stopped riding Metro nec s to so 1,000

Total number of crimes
n 3% Fraud misdemeanor Misc.
o
C tron . misdemeanor
due to safety concerns. Metro is pa vices 3% Drunk 2% Drunk
3% Auto theft
implementing a number of new ser 2% Liquor/cigs.
2% Misc. felony
ent ific
security-related programs and p lemn-spec 14%
Im atio s. 13% 12%
measures to further reduce crime on loc lution Other Other
so Other
Metro, including unique policing
plans for the community, and bus 0
and rail systems. 2013 2014 2015
* Includes crimes on Metro vehicles, at stations/stops, and at facilities ** Based on jurisdictions in LA County reporting to CA Department of Justice

While county-wide crime has Crime on Metro is down Riders generally feel safe,
increased, crimes on Metro 9%, but assaults and vehicle but 21% of past riders
have decreased. break-ins have increased. stopped riding due to
perceived safety concerns.
10 11
How safe Perception of safety riding Metro
Riders generally
feel safe, but
there is room for I feel safe I feel safe I feel safe I feel safe

is Going improvement. while waiting
for this bus
while riding
this bus
while waiting
for this train
while riding
this train

Metro?
+ 4% + 2% _ 3% _ 7%

81% 85% 87% 89% 87% 84% 90% 83%
Light rail vehicle 2008 2015 2008 2015 2008 2015 2008 2015
collisions are
infrequent, but
The number of collisions on grade-separated
light rail Metro routes are relatively constant
the Blue line has Metro light rail collisions
Collisions on
year over year, adjusting for new station more collisions light rail are
openings. The Blue line has the highest than other 590 x
number of collisions of any light rail line, less likely than

an issue that Metro has recognized and lines. Gold Line Eastside Expo Line
when traveling
in a car *
#
taken steps to address. Major work is Extension Opens Phase 1 Opens
Orange Line Chatsworth
underway to install new safety signage at Collisions
Extension Opens
per year
pedestrian crossings, improve lighting,
and install a pedestrian bridge along 2008 2009 2010 2011 2012 2013 2014 2015
the line, which is the oldest and most
heavily used in the system. The number
of collisions on heavy rail lines is very Blue 25 19 29 21 29 27 25 27
low at less than five per year, as these Line
lines have dedicated, underground
tracks. Bus collisions are complicated A collision is
to track due to sharing the road with nearly 600 times Green
0 1 3 1 1 1 1 2

other modes and systems, but Metro
will be tracking them more closely
less likely on Line

in the future. Metro light rail
3 2 4 4
than in a car. Gold
Line
12 8 9 13

2 4
Expo 8 8
Line

* Based on comparison of LA County average daily vehicle miles traveled and average collisions, and LA Metro light rail service miles and collisions.
12 13
How reliable On-time bus and rail performance
Metro Rail Metro Rail

is Going
100%

77% 90%

Metro?
of current riders
agree that bus/rail

Frequency of on-time bus departures
service is generally 80%
reliable within 5
minutes

70%
Bus
Departure
On-Time

+13%
60%

50%
2008 2009 2010 2011 2012 2013 2014 2015

Miles between bus break-downs
Buses are on-time more frequently today
than they were in 2008, and rail is almost
always on-time. Real-time vehicle arrival 11%
information is available to riders via the of past riders 2008
web, on smartphones, and at most rail stopped riding Metro
stations, helping riders plan their trips to bus/rail because they
feel transit is not
avoid long waits.
reliable

2015

1,000 2,000 3,000 4,000
Miles between road calls

Since 2008, buses have been Metro vehicles are breaking
more on time, but some down less frequently.
riders stopped Going Metro
due to reliability concerns.
14 15
How does Metro technology for customers

Metro Trip Planner Technology Partnerships

Metro use
Access Points Launched: 2014
511 Mobile: 59,784 Contributors: 12,961
Mobile Trip Planner: 204,499 Apps developed: 50+
Call-Ins:832,366 Data sharing with Google/Waze: 2014

technology Muni Websites: 9,878
Metro Website: 1,225,006
Rideshare/Access: 231,777
Data sharing with Apple:
Metro is among first 10 agencies
2015

nationwide to partner with Google/Waze

to serve Mobile Apps
Android Downloads: 10,236,482
Twitter
Launched: 2008
Followers: 53,000

customers?
iPhone Downloads: 687,449
Ave. tweets/day: 90
Ave. mentions/day: 30

$
TAP to Go The Source
Launched: 2015 Launched: 2009
Load online at TAPtoGo.net Page views/day: 10,500

Since 2005, Metro has provided riders Real-time rider information TAP card access
with technology tools to make using and
interacting with Metro easier. Today,
riders can utilize Trip Planner to plan
their trip and TAP to pay their fare on
2005 2015

3 26
any transit service in LA County, Twitter
to talk directly to Metro, mobile apps MODE ROUTE
to find real-time transit vehicle arrival All stations:
and stop location information, and The E
Source to keep up with Metro news. Select stations:
agencies are on
Most recently, Wi-Fi service has come agencies are on
the TAP network
to the subway, with service available Bus stations & the TAP network
select bus stops in
to Vermont/Sunset on the Red Line Downtown LA
and Wilshire/Western on the Purple
Line. INFO SCREEN LOCATIONS
A full list of agencies is available in the appendix

Real-time arrival displays are Metro provides many TAP can now be
available at most rail stations ways for customers used on nearly every
and at select bus stops. to connect. transit service in LA.
16 17
Where does
The primary sources of countywide transportation funds are local sales taxes, the state gas tax,
and federal gas tax programs. Additionally, Metro leverages tax dollars to compete for – and win
– grants from its state and federal partners. More than $3.9 billion have been spent on Measure
R projects and programs in the first seven years of the measure. A proportion of tax proceeds

funding come
collected through Measure R and two other local transportation tax measures (Props A and C) is
reserved for city and other local agency use through a process called Local Return. Between
2010 and 2015, $2.6 billion was provided back to jurisdictions in the County
through these measures. It is anticipated that Measure R will

from and how is
fund $51.1 billion in projects.

it being spent?
Funding provided through Measure R to Date
$3,923,606,193 Total Measure R
funding collected
2008-2015

$1,646,820,905 Transit capital
Metro farebox recovery State and federal grants received
$700
million

$773,287,174 Bus operations
$651,788,550
$500
million

$603,380,074 Highway capital

$300
million
$582,157,582 Local return (to cities)
$100,932,628
$100 $128,218,071 Rail improvements
million $12,000,000 $1,302,000 $118,709,222 Rail operations
$0
$46,413,811 Commuter rail
29% 26% $112,932,628 $653,090,550
2008 2015 2008 2015 $24,619,354 Administration

Fares help fund the Metro is leveraging Measure Since 2008, almost 60% of
system, but are covering R dollars to compete Measure R funds have been
fewer expenses than successfully for more state spent on transit and freeway
they did in 2008. and federal grants. construction projects.
18 19
Let’s make connections Mobility and Access

for all who live, work and
play in LA County.
our region is growing, and the
transportation system needs to keep up.

LA County is big and growing bigger, and Each year in LA County, transit operators
County residents have travel needs as diverse as provide about 600 million rides, with the
their communities. Metro aims to serve those lion’s share occurring on Metro. Metro bus
needs through a broad range of transportation ridership has slipped recently, consistent with
services, funding and facilities. national transit ridership trends, but Metro
rail ridership is soaring, far beyond national
Metro already provides rail or BRT connections trends. The vast majority of Metro riders
to almost 20% of County residents, with transit arrive at transit on foot or by bike, and Metro
travel times competitive with driving on many is facilitating walking and biking to transit by
lines. Its services support many of the County’s funding first/last mile projects and building
most disadvantaged communities, providing more bicycle parking at stations.
low-cost transportation choices to help residents
in those communities live, work, and play. Metro also provides alternative transportation
In just the seven years since Measure R was choices beyond transit, including running the
implemented, Metro opened new rail or BRT nation’s largest vanpool program, facilitating
service on the Gold, Orange, and Expo Lines. carpooling through an employer-based
These new stations provide rail/BRT access to ridematching program, and providing door-
more than 480,000 County residents who did not to-door paratransit service to people with
previously have it. disabilities. Metro is working to ease traffic not
just through provision of high-quality transit,
but also through freeway improvements,
including building 34 new miles of carpool
lanes and attracting ever more carpoolers to
the ExpressLanes.

20 21
Who is Metro Racial makeup of LA County and Metro service
3%
White (Non-Hispanic)

serving?
14%
Hispanic or Latino
Metro serves Black or African American
communities
Asian/Native Hawaiian and
that reflect the Countywide 48% Other Pacific Islander
diversity of the Some Other Race
county. 27%

8%

2% 7%
13%
12%

Live Near
21% Metro Rail or 54% Rail Riders * 47%
Los Angeles is a diverse county, and its BRT Station 17%
residents have diverse travel needs. Metro’s Metro riders
rail and bus services help residents meet
those needs, with bus stops in almost
reflect the
every neighborhood in the county and a demographics 10% 18%
rapidly expanding rail and BRT network. of the nearby
On average, the racial composition of
areas around bus stops is representative communities.
of the racial composition of the county.
Racial composition of areas around rail
are more heavily Hispanic or Latino
2% 6%
or Black or African American. Our
14% 7%
onboard customer surveys show
transit services are used more by 8%
Hispanic or Latino (bus) and Black
or African American (rail and bus) Live Near 49%
Bus Stop Bus Riders * 61%
riders.
18%
27%

8%

* Data*Data
is based on Metro survey results.
is based on Metro survey results.

22 23
How does Languages at Metro

Metro
provide Metro provides Rider Guides, call center service,
and other information in 10 languages.

for diverse
needs?
Access riders using transit Paratransit ridership Wheelchair boardings
to Metro fixed route bus services

Metro’s more than 200 bus and rail
routes are fully accessible to all potential
77% 66% Increase in
paratransit trips 108%
Increase in Increase in wheelchair
customers, including those with disabilities. access services bus boardings
New Metro buses exceed ADA accessibility rides 5

requirements to provide exceptional
service to customers with disabilities, 4
including more gradually sloped boarding 30

ramps and more spacious entryways,
allowing for the choice by wheelchair
3
489,850
20 20 2008
users to ride front-facing or rear-facing,
and with quick wheelchair securing. 2
Millions of rides

Millions of trips
Metro also provides the primary 10 10
funding for Access Services, which 1
provides door-to-door transportation
service for those with disabilities. 0 0
2012 2013 2014 2015
0
2008 2009 2010 2011 2012 2013 2014 2015
1,018,989
2015

Mobility for people Paratransit riders are using
with disabilities has almost double the door-to-
increased significantly. door service since 2008.
24 25
How does Peak period* drive Time in 10 30 50 70 90 110 10 30 50 70 90 110
minutes
time compared to Blue Line Expo Line

Going Metro Downtown LA 58 Culver City to 29

Going Metro
to Long Beach Downtown LA

PM travel time PM travel time
55 100 35 70

compare to Green Line
South Bay
to Norwalk

PM travel time
34

45 90
Expo Line
Santa Monica
to Culver City

PM travel time
17

driving?
35 65

Purple Line Orange Line
Union Station 17 Warner Center to 48
to Koreatown North Hollywood

AM travel time
PM travel time
20 50 40 85

Red Line Orange Line
North Hollywood 35 Chatsworth to 54
to Union Station North Hollywood
Travel times on LA County freeways,
notorious for their traffic jams, are AM travel time
35 70 AM & PM travel
time
30 55
unreliable. For example, during the morning
or afternoon peak periods (for the purposes Gold Line Silver Line
of this study, 8:00 AM and 5:00 PM), it # Downtown LA
min Sierra Madre to 30 82
Union Station to Pacific/21st
might take you anywhere from 35 or up
to 70 minutes to drive the 101 freeway Transit travel time on this AM travel time
40 75 PM travel time 50 100
between Downtown LA and North route (-/+ 1 min)
Hollywood. Going Metro on one of our
rail lines, however, provides consistent Gold Line Silver Line
range of time
travel times day to day and around the # # Sierra Madre 19 El Monte 19
to Azusa to Downtown LA
clock. Along rail/BRT routes, not only
min min

does Metro provide more reliable travel Minimum drive Maximum drive PM travel time AM travel time
time on this route time on this route 40 80 26 55
times, but also delivers riders to their
destinations in less time than it would
*Peak period travel collected for 8AM
take them to travel by car. Along all and 5PM travel times Gold Line
these routes, riding Metro is quicker East LA to 25
Union Station
than driving during worst case peak
period conditions. AM travel time
20 45

Transit travel times are Transit travel times on rail/
faster than driving along BRT are more reliable than
many rail/BRT routes. driving times, which vary
greatly.
26 27
North County

What are
lancaster
Average peak hour 29
mph
speeds on selected san fern. valley 45
mph
24
arterials *
conditions
mph north county
sa
n santa
42 palmdale

sepulveda blvd
fe mph

van nuys blvd
rn
an
do
clarita
rd

like on LA ventu
r a blvd
victory blvd
colorado blvd foothill blvd

dr

rosemead blvd
ton

vermont ave
County
ng

azusa ave
nti
hu

24
d mph
blv

t
va
30

la cienega blvd

as
ave
re l

streets?
i pic central le
yb
lsh lym

ro
mph

rea
wi lv

ue
o lvd
19 d

se
b san gab. valley

fig
la b
pu
mph
30

lve
26

d
mph

ab
fireston
mph

lvd
westside e blvd

21

aviation blvd

hawthorne
mph
rosecrans ave

27

blvd
mph
gateway cities

Arterials – the roads we use to connect 23
30 mph

atlantic ave
us from our homes to everywhere we mph west
want to go – in LA County are busy. south bay sepulveda
blvd
This isn't necessarily bad. People are
shopping, going to school, working,
AM 25
mph
and visiting friends and family. mph
Compared with freeway travel, there service area
is less variation in travel speeds
throughout the day, however things
do slow down during the commute
PM
periods. Speeds on arterials in the
mph
San Gabriel Valley are the most
varied across different arterials.
Additionally, arterial congestion
tends to build as drivers funnel
toward freeway ramps. * Speeds per arterial available in appendix

Peak hour speeds are lowest Across the county, the Commuters in less-dense
in the Central and Westside evening peak hour is more North County experience
regions of Los Angeles County. congested than the morning. faster travel times on arterials.
28 29
126

138
North County
On average,

What are
evening lancaster
Peak hour congestion commutes are
on freeways slower than in
the morning.
118

conditions 210 santa
clarita
14
palmdale
138

like on LA
126
170

101
134
5

County
210

405
10

freeways? Special lanes
ExpressLanes
110
710
605
60

57
HOV Lanes
105
Congestion
AM peak speeds < 30 MPH During the evening
5
PM peak speeds < 30 MPH commute, speeds on
91
Los Angeles area freeways are notoriously the 10 ExpressLanes
congested. While this makes for an leaving downtown are
unpleasant commute, it’s not all bad news.
Millions of people are on the move every
30 MPH
faster than in general
day. They stimulate the economy with purpose lanes.
every trip they make and every mile they SigAlerts * Drivers on the
drive. And even during the morning and
evening commute hours, conditions
went down 36% 110 ExpressLanes
go as much as
aren’t bad everywhere. Across the
County, congestion in the evening is
2008-2015
10 MPH On average, HOV
faster than on general lanes speeds are
generally more intense and longer purpose lanes during
lasting than it is in the morning. peak hours. 4 MPH
Focused Metro projects aim to faster than on general
improve commutes for Los Angeles purpose
County drivers through construction lanes
of new HOV and HOT lanes, truck
lanes, and ramp upgrades.
* SigAlerts are significant incidents that are projected to impact traffic
to a greater extent than typically found.

Freeways that provide the SigAlerts are down 36% ExpressLanes provide faster
most connectivity are the since 2008. access across LA County than
most congested. general purpose lanes.
30 31
How is Metro
Metro is working to improve the vehicle travel experience on freeways around LA County through
carpool lanes, ExpressLanes, and freeway connector projects. Metro’s ExpressLanes on I-10 and I-110
have dramatically improved commutes along those corridors for those who use them, with faster
travel speeds compared to the mixed flow lanes. ExpressLanes attracted more and more carpoolers

easing traffic
– who can utilize the lanes for free – every year, with the most growth occurring in the number of
3-person-plus carpools using the lanes.

and improving 138

commutes?
Metro ExpressLanes Freeway Service Patrol
14
138 62% We’re serving our freeways:
Increase in
carpool users

O NE SS
N S
LA RE

LY
2013-2015

EX
P
126

HOV
Connectors
14%
Completed HOV Lanes
&
Connectors
Increase in
carpooling
Metro highway 118 2013-2015
286,400 7 minute
improvements
210
Motorists assisted Wait to be assisted
Mixed-Flow

101
170

134
Express
Connector Vehicle delay and miles traveled
5 Lanes HOV
Lanes 210
HOV In 2014, these assists
Additonal
lanes & ramp 405
Lanes
2% saved LA County drivers:
10
Population
upgrades
605
60
710

Express
110
HOV
Lanes
57 1%
Lanes Vehicle hours of delay
105

91
5
0.5%
Vehicle miles traveled
16,252,900 9,454,800
2008 2015 Gallons of fuel saved Hours of delay saved
persons 9.7 million 9.9 million
vehicle hours
of delay 100,000 101,000
vehicle miles
traveled 225 million 226 million

Metro has opened 34 new carpool Time stuck in traffic and Increased carpooling
lane miles since 2009, with more miles traveled are up, in ExpressLanes serves
miles around the county still to come. but both have grown less more commuters.
than population.
32 33
How many Annual trips on rail and BRT
Change from
2008 to 2015*

people
50 million
& 47.5 +9%
Line
Red ne
le i
L
43.6 Purp
40 million

Go Metro? 30 million

Blue Lin
e 26.4 +8%
24.6

20 million
14.0 +113%
11.9 12.4
Green Line +4%
10 million 11.9 Metrolink 11.8 -1%
Orange Line
7.6
7.6 Expo Line 9.9 +31%
Gold Line

Annual Trips
6.6 8.6 + 13%
1.1 Silver Line
4.3 +295%
0
2008 2009 2010 2011 2012 2013 2014 2015
Since 2008, Metro has operated the second- * Or earliest available data. Silver Line ridership in years 2008 and 2009 is included in Metro Bus Lines ridership numbers (2008 and 2009).
highest ridership transit system in the Expo Line data in 2012 is not available.
country, with 450 million bus and rail
boardings last year. Rail ridership is
growing. Since 2008, 31 new stations have Changes in rail and bus trips Annual trips on Metro and local bus
opened. In 2014, ridership on the Red and
Change from
Purple lines exceeded 50 million for the 2008 to 2015*
400 million
first time. From 2008 to 2015, ridership _9 % 387.5
Metro Bus Lines

on the Gold Line grew more than 100%. National
Bus Trips 342.5 -12%
Ridership on the Expo Line increased + 11 % 300 million
31% in just its first three years of National
Rail Trips
service. BRT ridership is also growing:
ridership on the Silver Line increased
+ 27 % – 12 % 200 million
295% between 2010 and 2015, while Metro Metro Municipal Operator Bus Lines
ridership on the Orange Line grew Rail Trips Bus Trips 142.5
129.2 -8%
13%. Like national trends, ridership 100 million
on all Metro bus lines is down 12%

Annual Trips
since 2008, and ridership on all other
municipally operated bus lines is 2008 2015 2008 2015 0
86.7 million 110.3 million 387.5 million 342.8 million
down 8%. Bus trips include BRT to allow for national comparison 2008 2009 2010 2011 2012 2013 2014 2015

Rail and BRT ridership grew Like the national trend,
significantly from 2008 to bus ridership slipped
2015. from 2008 to 2015.
34 35
138

How is Metro Vanpool pickup locations

supporting 1
14
138

ridesharing? 10
126

50
118

210

100
170

101
134
5
210

405

10

Metro Rideshare program
605
60
710
110
57

105
Vanpool ridership has almost doubled since
2008, with more than 4 million vanpool
Annual vanpool trips 5
91

trips logged in 2015. Vanpool provides a
door-to-door transportation alternative to
the single-occupant vehicle for those who
live outside the Metro service area, for
those whose commutes do not follow
an established transit route, and for
anyone else who just does not want
to drive their own vehicle. Vanpool 2,210,166
conserved almost 3.4 million single 2008

occupant vehicle trips from points
countywide, providing congestion
relief everywhere.
employers use
Metro Rideshare 4,077,507
2015

Metro funds the Since 2008,
largest vanpool system vanpool trips have
in the country. almost doubled.
36 37
How are Vehicle parking at Metro
Total vehicle Total spaces
29,740

people
parking spaces
at Metro rail stations
86% of parking spaces are
provided at no cost

getting to Vehicle
parking spaces
utilization
rate
L ine
parking
spaces

2,05
7
parking
spaces

3,91
6 Red
L
utilization
rate

transit?
e ine
Blu 3,
12% per line. 89

1
74% 86%

89
5

3,

1
Si

4,18
4,963
2,69
lve

ne
of past riders stopped rL

Li

1O
d
riding Metro bus/rail in

ol
e

Line
G

ran
because they feel it is

Green Line
74% 42%

o

ge L
too hard to get

Exp

ine
to/from transit
62%
41%
53%

Bike parking at Metro

Harbor Gateway
Transit Center

ood
El M

tion llyw
ont

Sta th Ho
e St
Av

n
atio

tio
N or
ia
Most transit riders arrive at their stop or

tio

a
22

St
n
n

n
38
St

34
station on foot or a bike (88% for bus, 72% Top 5 stations

io
a

Un
tio
n
for rail). Metro is facilitating bicycle access

84
with the most new

28
by building more short- and long-term Riders who walk or bike to transit bike parking spaces
bicycle parking at stations: 492 bicycle
parking spaces on racks and 313 new since 2008.
lockers since 2008. For those who drive,
Metro provides almost 30,000 park & 68%
Average bike
ride spaces at stations throughout the
system, most of which are free to use.
parking spaces ine
6 32 Red
eL / Pur
per station Blu ple
A small percentage of Metro park & Rail 28
Lines
83% on each line.

15
ride stations provide paid parking in 4% Si
l ve

ne
rL

Li
order to best manage those facilities

15

21
in

d
43%

20
of stations had

ol
e

G

Line

Ora
for all users. Bus NO bike parking in 2008

Green Line

nge
o
Exp
18%

Line
of stations had
5% NO bike parking in 2014

Most riders connect to For riders that drive, Park Metro is facilitating biking to
transit without a car. & Ride lots are available transit by increasing station
along all Metro rail routes. bicycle parking, but some
stations still have none.
38 39
How is Metro Bike networks
in LA County
have more than
Miles of bicycle facilities in LA County
151 miles (pre-2007) 154 miles (2007-2015)
305 miles
+ 930 127 %
bridging the
Bike paths
doubled since miles of increase
2007. 4 miles bikeways built since 2007
Protected bike lanes (2007-2015) since 2007

first/last 308 miles (pre-2007) 528 miles (2007-2015)
836 miles
Bike lanes

mile gap?
274 miles (pre-2007) 248 miles (2007-2015)
522 miles
Bike routes

Metro-funded first/last mile projects in LA County from 2008-2014
Metro has
provided funding 49
walking projects
to vital bicycle
Metro is closing the first/last mile gap
and pedestrian 33
in LA County, making it easier and facilities. biking projects

safer for people to get to transit. Metro 33
multimodal projects
is helping build out a network of
bicycling walking facilities countywide.
Since 2008, Metro has provided 37
First mile Last mile
cities and/or agencies across LA Transit
County with funding to build 115
bicycle, pedestrian, and multimodal
first/last mile projects. And in 2015,
Metro partnered with Zipcar to
provide car share vehicles at Metro Car share at Metro stations
park & ride lots, opening up a new
range of destinations from Metro
stations. Today, there are Zipcars Car share at
parked along every Metro rail line Metro stations
and at Union Station.
provides a key
first/last mile 15
Metro stations
47
car share spaces
connection, but have car share system-wide
few car share
spaces are + Union
Station
available.
40 41
North County
151,198
people near

Who lives
metrolink
Population near transit 267,199 antelope
valley
line lancaster
people near
orange
line

near 350,447 santa palmdale

m
et
people near
clarita

ro
red line

lin
metrolink

k
rail/BRT 19% 213,165
357,381

services?
of past riders stopped people near
purple line people near
riding Metro bus/rail gold line
because their travel
pattern changed
metrolink

250,618 192,001
people near
people near green line
expo line

Since 2008, Metro has opened two rail
extensions on the Gold Line – the Eastside
extension to East Los Angeles, and the
Foothill extension to Azusa – as well as
built the brand new Expo line all the way to
Downtown Santa Monica. A total of 31 new 365,677 335,197

22%
people near people near
stations have opened to serve over 480,000 silver line blue line
potential new customers living around
these lines. Metro’s rail investments have
focused on providing Rail/BRT transit of LA County’s
service to parts of the county where the population lives near
need is high: more than 60% of the Metro rail, BRT or
population around the new stations Metrolink
is disadvantaged according to State 1,896,754 stations 391,798 calenviroscreen 2.0
metrics. Today, more than 22% of LA people near people near
disadvantaged community
County’s population lives in a U.S. metro metrolink
rail/brt
Census block group within a half
mile of Metro rail, bus rapid transit CalEnviroScreen is a screening methodology that is used to help identify California communities that are disproportionately burdened
by multiple sources of pollution. The Environmental Justice Screening Method (EJSM) is an alternative screening methodology that is
(BRT), or Metrolink. used to help identify Los Angeles County communities that are disproportionately burdened by multiple sources of pollution.

Since 2008, over 480,000 22 out of 31 new rail stations 21 out of 31 new rail stations
residents gained access to new serve CalEnviroScreen 2.0 serve Environmental
rail and BRT services opened disadvantaged communities. Justice Screening Method
within a half mile of their homes. disadvantaged communities.
42 43
North County

Who lives Population near bus stops

near bus
services?

On weekdays Metro operates over 1,950
buses and serve people via 169 Metro
operated routes. Over 15,000 Metro
bus stops provide access, and 74% of
households are in a U.S. Census block
group within a quarter mile of a stop.
With our partner transit agencies, that
number grows to 96% of all households
in the County. Through a combination
of Local, Express, Shuttle, and Rapid
services, we serve both long and short
distance trips. Twice a year we review
service to improve efficiency where
significant demand exists and still
preserve service throughout many
hours of the day and to many places
in the County.

Metro, with our partners, Almost every CalEnviroScreen 2.0
provides bus service to and Environmental Justice Screening
more than 96% of homes Method disadvantaged community is
in LA County. served by Metro or a partner bus agency.
44 45
North County

Who lives Population near frequent
service bus stops 4,049,247
people
near high
lancaster

near frequent
frequency
bus stop palmdale
santa
clarita

bus services?

Metro provides frequent bus service
(frequencies of 15 minutes or less) on
56 routes, and five partner agencies
provide frequent service on an additional
17 routes. Bus stops with frequent
service are accessible to 41% of the
41%
of LA County’s
households in the County. Almost 59%
of the population around frequent bus population lives near
service is disadvantaged according to a high-frequency
State metrics, but outside of Central bus stop
Los Angeles, many disadvantaged bus service
provided by calenviroscreen 2.0
communities lack frequent bus metro and disadvantaged community
service. partner
agencies

Metro, with our partners, Frequent bus service is available Many disadvantaged
provides frequent bus to 59% of CalEnviroScreen 2.0 communities
service to 41% of the disadvantaged communities. outside of Central
households in LA County. Los Angeles lack
46 47
frequent bus service.
Let’s create a healthier, Sustainability and Economy

cleaner LA County.
we want our transportation
dollars to generate jobs, housing
and business opportunities.

Air quality is improving in LA County, and Countywide, median incomes are down and
Metro is part of the reason for that. We are rents are up. While incomes and rents around
a leader in the field of alternative fuel heavy Metro rail and BRT stations generally follow
duty vehicles and operate the nation’s largest these larger trends, Metro is working with
clean fuel fleet. We retired our last diesel bus partners to deliver jobs, housing, and business
in 2011. We are reducing emissions across opportunities around existing and new stations.
our operations, from building LEED-certified Metro is committed to providing affordable
facilities, to installing solar panels on existing housing, with at least 35% of the units in
buildings, to implementing programs to cut our our total development portfolio reserved for
water use, to planting drought-resistant plants affordable housing, helping create not just new,
on Metro properties. but also affordable, housing units where they are
most needed. Metro projects connect residents
to more than 300,000 jobs newly accessible by
rail/BRT since 2008.

48 49
What is Drought awareness Select sustainability measures
Metro new
Countywide air quality

20% Decrease in number of days that
exceeded Clean Air Act standards

Metro doing
construction
projects are
required to:*
81 81

to improve In 2015, Metro established
Maintain a buffer around 77
truck traffic as feasible
drought awareness goals
65
58
52

the air we 48

breathe? Restrict idling vehicles
and equipment
Use diesel filters on
equipment as feasible
*These rules apply to construction projects that cost $5 million or more
2008 2009 2010 2011 2012 2013 2014

Metro’s national leadership in alternative
fuel heavy duty vehicles has contributed to
LA County’s improvements in air quality.
In 2011, Metro retired its last diesel bus. Metro's impact on CO2 emissions
Today, Metro operates the largest clean
Pounds of CO2
fuel transit fleet in the United States, with per vehicle mile
Change from
2011 to 2015*
more than 2,300 CNG-fueled buses in
operation countywide. Metro’s CNG fleet
reduces cancer-causing particulate matter Heavy Rail
16.48
emissions by more than 80% compared 14
15.28 - 7%
to diesel. Metro emits nearly 300,000 Metro’s clean bus fleet
fewer pounds of greenhouse gases per 12
day since switching from diesel to clean
Metro operates 100%
Metro Rail Metro Rail

Light Rail
fuel buses. Overall, emissions from 9.58
Metro vehicles are down; however, they clean fuel buses* 8
Metro Bus Fleet
7.25 - 24%

have increased for some vehicle types. 6.58 6.68 2%

Metro has introduced new policies 2015
4
4.82 Contracted Bus Fleet 5.43 13%

to further curb its greenhouse gas upport V
ehicles

100%
Vanpool S
emissions, including new restrictions 2008 1.22
1.3 7%

and requirements for construction 0 .81 1.07 32%

projects and establishment of 97%
drought awareness goals. 2011 2012 2013 2014 2015
* Or earliest
available data.

Since 2011, Metro has Metro reduced its emissions Heavy and light rail emissions
operated a 100% clean- 80% compared to diesel with have decreased significantly,
fuel bus fleet. its clean-fuel bus fleet. but other Metro vehicles have
increased in emissions.
50 51
North County

met
rol
How is Metro Employment near transit

ink
lancaster
266,618
jobs near
metrolink
antelope valey line

providing
136,578
jobs near palmdale
orange line
santa
clarita metrolink

access to
484,569
jobs near

met
rol
red line

kin
jobs?
387,441
jobs near metrolink
purple line
393,079
jobs near
gold line

290,430
jobs near
expo line
Since 2008, Metro has opened 31 new stations 161,852
on two Gold Line extensions and the Expo jobs near
Line, providing residents new rail access to green line
more than 300,000 jobs located within a half
mile of the stations. Metro is currently using Construction project
Measure R funds to complete construction workforce diversity
40%
on the largest rail system expansion in
the nation. Construction workers have 262%
logged project work hours equivalent to a Achieved
448,914 354,498
year’s worth of full-time work for almost jobs near jobs near of jobs in LA County
3,000 people. Metro projects are staffed silver line blue line are near
by a diverse workforce, and Metro has 191%
Achieved Metro rail, BRT or
exceeded its workforce hiring diversity Metrolink
goals in multiple categories. On an on-
1,437,863 stations 473,733
going basis, Metro employs more than 37% jobs near
metro jobs near
9,000 workers to oversee construction Goal Achieved
metrolink
rail/brt
projects and daily operations,
including the operation of 601 fixed
route bus lines which provide access
to more than 2.9 million jobs. Female Minority Disadvantaged
Goal: 6.9% Goal: 28.3% Goal: 10.0%

Metro has exceeded 2/3 New rail and BRT services
of its construction project opened since 2008 has
workforce diversity goals. provided transit access to
over 300,000 jobs.
52 53
Are residential rents
From 2008 to 2015, apartment lease rates across the county and in all seven county submarkets
increased, but growth did not occur evenly. Countywide, lease rates increased 11%. Rents grew the
fastest in the West LA submarket (16%), and the slowest in South LA (4%). Data on lease rates was
not available at the level of individual stations, but was obtained for clusters of neighboring stations.

changing near stations
At the station cluster level, there was greater variability in growth rates. In the fastest and slowest
growing station clusters, individual residential projects affected growth rates in otherwise stable
markets. Generally, lease rates near stations did not increase more quickly than the corresponding
submarkets.

and around LA County?
Average home lease rates in real estate submarkets and station clusters
$3,500 $3,500
Monthly Monthly
Rent for Further Rent for
a 1,000 apart means a 1,000
$3,000 larger change $3,000
Square Foot since 2008
Square Foot
Apartment Apartment
in 2015 inflation- in 2015 inflation-
adjusted dollars $2,500 adjusted dollars $2,500

$2,000 $2,000

$1,500 $1,500

$1,000 $1,000

Grand/LATTC - San Pedro St - Pico - 7th St/Metro Ctr
Firestone - Florence - Slauson - Vernon - Washington
Pierce College - Tampa - Reseda - Balboa - Woodley

Pacific Coast Hwy - Willow St - Wardlow - Del Amo

Heritage Sq - Southwest Museum - Highland Park
Hawthorne/Lennox - Crenshaw - Vermont/Athens

Expo/Crenshaw - Expo/Western - Expo/Vermont -
Highland - Hollywood/Vine - Hollywood/Western
Memorial Park - Lake - Allen - Sierra Madre Villa

NoHo - Universal City/Studio City - Hollywood/

LATTC/Ortho Institute - Pico - 7th St/Metro Ctr
Artesia - Compton - Willowbrook/Rosa Parks -
Sherman Way - Warner Ctr - Canoga - De Soto

Wilshire/Vermont - Westlake/MacArthur Park
Indiana - Soto - Mariachi Plaza - Pico/Aliso

Civic Center/Grand Park - Union Station
Little Tokyo/Arts Dist - Union Station -
Atlantic - East LA Civic Ctr - Maravilla
South Pasadena - Fillmore - Del Mar
Downtown Long Beach - Pacific Av -

Harbor Fwy - Avalon - Willowbrook/

Sepulveda - Van Nuys - Woodman -

Culver City - La Cienega/Jefferson -
Santa Monica - Vermont/Beverly
Chatsworth - Nordhoff - Roscoe

7th St/Metro Ctr - Pershing Sq -

Expo Park/USC - Jefferson/USC
Chinatown - Lincoln/Cypress

Vermont/Sunset - Vermont/
Rosa Parks - Long Beach Bl
1st St - 5th St - Anaheim St

103rd Street/Watts Towers

Valley College - Laurel Cyn

Expo/La Brea - Farmdale
Lakewood Bl - Norwalk

Metro Metro
Station Station
Cluster Cluster

Real Estate san fernando valley south bay gateway cities burbank/glendale/pasadena Real Estate downtown la mid-wilshire west la
Submarket Submarket

Metro Station Cluster How to read this chart:
Monthly Rent*
2015
Vertical axis shows cost, and horizontal displays places. The circles represent cost of rent in specific places. The lines show cost of rent across
neighborhoods. Gold lines and circles are 2008 data, while 2015 data is in blue. Longer connecting lines between circles means greater change over time.
Since 2008, residential On average, housing costs
2008
rents in LA County rose around stations are increasing
Real Estate Submarket
Monthly Rent* 11%. in proportion to those in the
surrounding communities.
2015
2008
54 *for a 1,000 square foot apartment 55
Are commercial rents
From 2008 to 2015, commercial lease rates across the county and in all seven county submarkets
decreased, but it did not occur evenly. Countywide, lease rates decreased 16%. Rents only grew
in the Downtown LA submarket, and decreased the most in the San Fernando Valley. Data on
lease rates was not available at the level of individual stations, but was obtained for clusters of

changing near stations
neighboring stations. At the station cluster level, there was greater variability in growth or decline
rates. In the fastest and slowest growing station clusters, individual commercial projects affected
growth rates in otherwise stable markets. Commercial rents are increasing more quickly near
stations than in surrounding communities, meaning the demand for transit-adjacent commercial

and around LA County?
space has increased.

Average commercial lease rates in real estate submarkets and station clusters
$60
$60
Monthly
Monthly Commercial
Commercial Rent per
Rent per Square Foot $50
$50
Square Foot Further
in 2015 inflation-
apart means adjusted dollars
in 2015 inflation-
adjusted dollars larger change $40
$40 since 2008

$30
$30

$20
$20

$10
$10

Grand/LATTC - San Pedro St - Pico - 7th St/Metro Ctr
Firestone - Florence - Slauson - Vernon - Washington

Expo/Crenshaw - Expo/Western - Expo/Vermont -
Pierce College - Tampa - Reseda - Balboa - Woodley

Pacific Coast Hwy - Willow St - Wardlow - Del Amo

Heritage Sq - Southwest Museum - Highland Park
Hawthorne/Lennox - Crenshaw - Vermont/Athens

LATTC/Ortho Institute - Pico - 7th St/Metro Ctr
Highland - Hollywood/Vine - Hollywood/Western
Memorial Park - Lake - Allen - Sierra Madre Villa

NoHo - Universal City/Studio City - Hollywood/

Wilshire/Vermont - Westlake/MacArthur Park
Artesia - Compton - Willowbrook/Rosa Parks -
Sherman Way - Warner Ctr - Canoga - De Soto

Indiana - Soto - Mariachi Plaza - Pico/Aliso

Civic Center/Grand Park - Union Station
Little Tokyo/Arts Dist - Union Station -
Atlantic - East LA Civic Ctr - Maravilla
Redondo Beach - Douglas - El Segundo

Culver City - La Cienega/Jefferson -
South Pasadena - Fillmore - Del Mar
Downtown Long Beach - Pacific Av -

Harbor Fwy - Avalon - Willowbrook/

Santa Monica - Vermont/Beverly
7th St/Metro Ctr - Pershing Sq -

Expo Park/USC - Jefferson/USC
Chinatown - Lincoln/Cypress

Vermont/Sunset - Vermont/
Rosa Parks - Long Beach Bl
1st St - 5th St - Anaheim St

Expo/La Brea - Farmdale
103rd Street/Watts Towers
Mariposa - Aviation/LAX

Lakewood Bl - Norwalk

Metro
Metro Station
Station Cluster
Cluster
Real Estate downtown la mid-wilshire west la
Real Estate san fernando south bay gateway cities burbank/glendale/pasadena
valley Submarket
Submarket

Metro Station Cluster How to read this chart:
Monthly Rent*
2015
Vertical axis shows cost, and horizontal displays places. The circles represent cost of rent in specific places. The lines show cost of rent across
neighborhoods. Gold lines and circles are 2008 data, while 2015 data is in blue. Longer connecting lines between circles means greater change over time.
Since 2008, commercial On average, commercial rents
2008
rents in LA County are increasing more quickly
Real Estate Submarket
Monthly Rent* decreased 16%. near stations than in the
2015
2008 surrounding communities.
56 *per square foot of commercial space
57
58
2014
2014

2010
2010
Area
Metro

City or
Station
Income
Median

in 2015 inflation-
adjusted dollars
Household

2014 county average
2010 county average

Neighborhood

Median Income
Median Income
Metro Station Area

City/Neighborhood
2014
2010

Area
$10,000
$20,000
$30,000
$40,000
$50,000
$56,377
$60,000
$60,078
$70,000
$80,000
$90,000
$100,000
$110,000

Metro

City or
Station
Income
Median
westlake Westlake/MacArthur Park

in 2015 inflation-
adjusted dollars
Household
LATTC/Ortho Institute

county average
county average
37th St/USC

Neighborhood
Grand/LATTC
San Pedro St
103rd Street/Watts Towers
Washington

$10,000
$20,000
$30,000
$40,000
$50,000
$56,377
$60,000
$60,078
$70,000
$80,000
$90,000
$100,000
$110,000

southeast la
Vernon
westlake Westlake/MacArthur
Harbor Fwy Park

How to read this chart:
LATTC/Ortho
Avalon Institute
37th St/USC
Pershing Sq
Grand/LATTC
Civic Center/Grand Park
San
7th St/Metro
Pedro St Ctr

downtown
103rd
Pico Street/Watts Towers

southeast
Washington
Jefferson/USC

la la
Vernon
Expo Park/USC

Further
Harbor Fwy
Are incomes

Expo/Vermont

since 2010
Avalon
Manchester

apart means
larger change

south la
Pershing
Slauson Sq
Civic Center/Grand Park
Expo/Western
7th St/Metro Ctr
Vermont/Athens

downtown la
el monte Pico
El Monte
Jefferson/USC
Expo/La Brea
Expo Park/USC
Expo/Crenshaw

Further
Expo/Vermont
Farmdale

since 2010
Manchester

apart means
La Cienega/Jefferson

baldwinsouth
larger change
Slauson
Chinatown
Expo/Western
Little Tokyo/Arts Dist

city
north
hills la central
Vermont/Athens
Union Station
el monte
lynwood El Monte
Long Beach Bl
Average income in communities and near stations

compton Expo/La
ComptonBrea
Expo/Crenshaw
Crenshaw
hawthorne
Farmdale
Redondo Beach

baldwin hills
La Cienega/Jefferson
Rosecrans
harbor
gateway Chinatown
Harbor Gateway Transit Ctr
and in communities?

wilmington Little
PacificTokyo/Arts
Coast HwyDist

north
Union
Soto Station
lynwood Long Beach
Mariachi Bl
Plaza

central boyle
city heights
compton Compton
Pico/Aliso
changing near stations

Crenshaw
Laurel Canyon
hawthorne
Redondo Beach

noho
North Hollywood

harbor Rosecrans
Van Nuys
gateway
Harbor
WoodleyGateway Transit Ctr

Vertical axis shows average income, and horizontal displays places. The circles represent income in specific places. The lines show income across
wilmington Pacific
Woodman Coast Hwy
Soto
Sepulveda

neighborhoods. Gold lines and circles are 2008 data, while 2015 data is in blue. Longer connecting lines between circles means greater change over time.
Mariachi Plaza
Valley College

van nuys boyle
heights
Pico/Aliso
LAC+USC Medical Ctr
Laurel Canyon
Lincoln/Cypress

noho
North Hollywood
Heritage Sq
Van
Highland
Nuys Park
northeast la
Woodley
Southwest Museum
Woodman
Cal State LA
van nuys

Sepulveda
Pacific Coast Hwy
Valley
AnaheimCollege
St
LAC+USC
5th St Medical Ctr
Lincoln/Cypress
1st St
long

Heritage
Pacific AvSq
Highland
DowntownPark
Long Beach
northeast
beach la

Southwest
Willow St Museum
Cal State LA
Wardlow
Pacific Coast Hwy
Vermont/Beverly
Anaheim St
Wilshire/Vermont
5th St
Wilshire/Normandie
koreatown

1st St
Wilshire/Western
monterey park Pacific
AtlanticAv
long beach

Downtown
Slauson Long Beach
Willow St
Firestone
Wardlow
Willowbrook/Rosa Parks
Vermont/Beverly
Maravilla
Wilshire/Vermont
Florence
unincorporated

Wilshire/Normandie
Hawthorne/Lennox
koreatown

Wilshire/Western
Indiana
monterey park Atlantic
East LA Civic Ctr
la county

Slauson
Aviation/LAX
around existing and new stations.

Since 2008, median

Firestone
Hollywood/Western
have decreased 6%.

Willowbrook/Rosa Parks
Hollywood/Highland
incomes in LA County

Maravilla
Vermont/Santa Monica
Florence
Hollywood/Vine
unincorporated

Hawthorne/Lennox
Vermont/Sunset
Indiana
Reseda
East LA Civic Ctr
hollywood la county

Balboa
reseda

downey Aviation/LAX
Lakewood Bl
norwalk Hollywood/Western
Norwalk
Hollywood/Highland
Memorial Park
Vermont/Santa
Lake Monica
Hollywood/Vine
Sierra Madre Villa
hollywood

Vermont/Sunset
Allen
Reseda
Del Mar
Balboa
pasadenareseda

Fillmore
downey
carson Lakewood
Carson Bl
norwalk Norwalk
Canoga
Memorial Park
Sherman Way
Lake
Roscoe
canoga

Sierra
WarnerMadre
Ctr Villa
park

Allen
De Soto
woodland hills
pasadena

Del Mar
Pierce College
culver city Fillmore
Culver City
carson Carson
Nordhoff
chatsworth
Canoga
Chatsworth
south pasadena Sherman Way
South Pasadena
studio city Roscoe
Universal City/Studio City
tarzana Warner
Tampa Ctr
countywide trends.
canoga park

De Soto
woodland hills

2010-2014, similar to

Pierce College
culver city Culver City
Nordhoff
chatsworth
Median incomes in most

Chatsworth
south pasadena South Pasadena
communities. Around individual Metro stations, median household incomes generally followed

station areas have dropped

studio city Universal City/Studio City
similar trends with most station areas showing a decline or no change in median income between
LA County median household income decreased from 2010 to 2014, as did median income in most

2010 and 2014. Metro is working with partners to deliver jobs, housing, and business opportunities

tarzana Tampa
59
How is housing
The majority of residential development in LA County since 2008 has been multi-family,
and more than ever, that development is occurring near transit. This gives residents more
transportation choices. In 2008 and 2015, just over a quarter of all new multi-family housing was
built near transit. About a third of affordable housing is also being built near transit. Metro has a

development
new policy requiring that 35% of the total units in our portfolio be affordable. This will increase
the amount of affordable housing near transit as new projects are built.

changing in
LA County? Metro joint development

33%
Affordable

New housing within a ½ mile of rail

Vehicle access 12,200+ Affordable housing *
housing units
Households within a added within ½ mile of EKI
B

adiu
s 1,447
transit stations le r 2008-2015 Housing units built
183
93

½ mile of transit own mi
1/2
EKI

2009 - 2015
B

20% fewer
vehicles EKI
B
EKI
B
BIK
E

84%
¼ Affordable

30%
BIK
E

than the rest of LA County. of multi-family housing units
built in 2008 & 2015
were within ½ mile
of transit stations
EKI
B

of affordable housing units built in
183
93

EKI
B

LA County were near transit stations

* Development projects using Low Income Housing Tax Credit
598
Financing (LIHTC) targeting all population groups 2015 Housing units in construction/planned

Living near transit allows Metro is working with both
people to use less energy public and private partners
and spend less money to in order to deliver affordable
get around. housing near transit.
60 61
What did New light rail line
extensions
Green Construction Policy
As of 2016, Metro new construction
Paid Parking Program

Metro
projects are required to:*
To
Azusa! Capture
and treat

accomplish
stormwater Use sustainable
building
materials
where feasible

in 2016? Follow
reclaimed water
best practices
Pilot began Started at 3 Systemwide expansion
May 2016 Expo stations over next 4 years
2016 was a busy year for Metro. Two new rail
extensions opened: Expo Phase II connecting
13%
increase in
71%
were new
66%
of new riders
*These rules apply to construction projects that cost $5 million or more

Culver City to Downtown Santa Monica, and ridership riders used to drive
Gold Line Foothill Extension connecting
Sierra Madre station in Pasadena to Azusa.
Metro additionally launched Bike Share
Metro Bike Share in Wi-Fi and cell service
with 61 stations in Downtown LA, and To Santa Downtown LA
more stations still to come. Wi-Fi is now
available on Red and Purple Line trains
Monica!
150
buses will have Wi-Fi
between Union Station and Wilshire/ by the end of 2016,
Vermont. Cell service will be available 110
101
with the whole fleet
throughout the Red and Purple Line by enabled in 3-6 years
2017. Wi-Fi has been installed on 150 test
buses, and will be installed across the 5

bus fleet in the years to come. Metro
established a pilot Paid Parking Program
to determine whether requiring parkers
to pay for parking helps better manage
10
Metro parking facilities. Metro also Union Station
n
Soo
established a Green Construction to Vermont/Sunset
Policy in order to reduce the carbon
footprint of new construction
54%
increase in
70%
were new
44%
of new riders Service began 61 stations
Com
ing

65 more
& Wilshire/Western
has cell service,
with more coming
projects. ridership riders used to drive July 2016 currently stations planned in 2017
Ridership counted from Nov. 2015 - Nov. 2016

Metro opened two rail Metro Bike Share is a new Wi-Fi has come to our
extensions with a total form of public transportation buses, and will eventually
of 13 new stations. in downtown LA, and has be available on the whole
plans to expand countywide. fleet.
62 63
Measures R & M projects 138
North County

We’re looking ahead. 118

210
5

14 138

126

170

101
134
In 2008, you the resident, voter, and rider had the vision to transform transportation in Los 5
210
Angeles, and in 2016 you voted to continue this investment and expand on this vision. Thanks 405

to the passage of Measures R and M, Metro has the tools to do just that. Altogether, recently
completed projects including the Gold, Orange, and Expo Lines, and the many other projects 10

in the works, are expected to create more than 465,000 construction jobs, benefiting the local 605
60
economy with $43 billion in direct spending on construction projects alone, and $79 billion 110
710

57
Highway Projects
in total economic output.
Complete 105
5
As the stewards of your investment in the County’s transportation future, it is Metro’s Construction
responsibility to report back to you on the progress we’ve made. This report provides a Planned 91

snapshot of how these investments have benefited the County, and how our agency has Transit Projects
performed in delivering these projects and serving the transportation needs of the County. Complete
Construction
Much more is in the works thanks to your support. With three major transit projects
Planned (Metro)
under construction – the Purple Line extension, the Crenshaw/LAX Transit Corridor
Planned (Metrolink)
Line, and the Regional Connector – we are busier than ever. The Purple Line extension
to Westwood will bring heavy rail to the West Side for the first time ever in LA County
history. Transit over the Sepulveda Pass will provide an important new north-south Measure M projects and programs
connection between the San Fernando Valley and the West Side, as well as provide
direct access to transit through the heart of the County with connections to the Purple Seniors,
Transit Bus system
and Expo Lines. Another Gold Line extension will bring light rail to the County’s students, and Advancing Local updates Connections
Regional rail operations
the disabled technology streets between modes
eastern edge. The Crenshaw/LAX Line will bring rail service to the Crenshaw mobility
community and a direct connection to LAX. A Green Line extension in the South Measure M will fund projects and
Pollution Goods movement
Bay will extend existing service from the current terminus in Redondo Beach Rail and programs to improve and build out . . .
reduction
to the Torrance Regional Transit Center. BRT along north-south arterials in the BRT Safe
San Fernando Valley will increase access to the Orange Line. Major highway expansion Active Freeways and A state
Arterials and Bike plans of good Routes
transportation interchanges
improvements are planned along I-710, I-5, and the High Desert Corridor. These corridors and facilities repair to School
and many other projects will continue the transformation of transportation in LA
County already underway.
As Metro delivers these major transportation infrastructure investments, Metro Measures R & M dollars Measures R & M jobs
will continue to monitor its progress. This study will be periodically updated to fueling local economy
track changes in metrics over time.

M
R
Measure R data reflects the 30-year period through 2039; Measure M reflects the current project list.

BS
JO D
EA
Currently, there are 3 Currently, there are 4 AH
transit projects under freeway projects under
construction, and 14 construction, and 7
more being planned. more being planned. Includes Measures and other local, state, and federal funding sources.
64 Measure R data reflects the 30-year period through 2039; Measure M reflects the current project list. 65
We’re working
together.
Sources & Related Page Numbers
References Metro, 2016 (https://www.metro.net, accessed January and
November 2016) [See pages 6, 7, 16, 17, 24, 25, 36, 37, 40, 41,
2012 Regional Transportation Plan/Sustainable 50, 51 – 53, 62, 63]
Communities Strategy (Southern California Association of
Governments, 2014) [See pages 12 – 13, 50 – 51] Metro Countywide Sustainability Annual Report (LA
County Metropolitan Transportation Authority, 2015) [See
American Community Survey 2009 and 2014 (United pages 36, 37]
States Census Bureau) (https://www.census.gov/programs-
surveys/acs/, accessed January 2016) [See pages 20, 21, 22, Metro Online Survey Conducted During Summer 2016

Acknowledgments 23, 32, 33, 42 – 49, 58 – 61]
Annual On-Board Customer Satisfaction Survey (LA
(LA County Metropolitan Transportation Authority, 2016)
[See pages 8 – 11, 14, 15, 38, 39, 42, 43]
County Metropolitan Transportation Authority) (https:// Metro’s 2015 Energy and Resource Report (LA County
www.metro.net/news/research/, accessed January 2016) Metropolitan Transportation Authority, 2015) [See pages
[See pages 6 – 9, 12, 13, 22, 23, 38, 39] 36, 37, 50, 51]
Thank you to the following Metro departments:
"Crimes and Clearances", OpenJustice (California National Average Speed Database, 2016 (INRIX, 2016)
Office of CEO Department of Justice) (https://openjustice.doj.ca.gov/ (https://www.inrix.com, accessed September 2016) [See
crime-statistics/crimes-clearances, accessed February 2017) pages 28 – 31]
Communications [See pages 10 – 11]
“On the Map” Longitudinal Employer-Household
California Environmental Health Hazard Screening Tool Dynamics (United States Census Bureau, 2016) (https://
Countywide Planning and Development [CalEnviroScreen 2.0] (California Office of Environmental www.onthemap.lehd.ces.census.gov, accessed January
Health and Hazard Assessment, 2016) (http://oehha. 2016) [See pages 52, 53]
Diversity and Economic Opportunity ca.gov/ej/ces2.html) [See pages 42 – 47]
Public Transportation Ridership Report (American Public
Finance and Budget Construction Impact of Los Angeles County Traffic Transportation Association, 1990-2015) [See pages 34, 35]
Improvement Plan, Proposed Ballot Measure M (Institute
Information Technology Services for Applied Economics, Los Angeles County Economic Quarterly Census of Employment and Wages (United
Development Corporation, 2016) [See pages 64 – 65] States Department of Labor Bureau of Labor Statistics)
(http://www.bls.gov/cew/datatoc.htm, accessed January
Long Range Planning Construction Impact of Metro’s Measure R Transportation 2016) [See pages 52, 53]
Projects, 2015 Update (Institute for Applied Economics,
Program Management Los Angeles County Economic Development Corporation, Southern California Air Quality Management District Data
2016) [See pages 2, 3, 64, 65] Studies (Southern California Air Quality Management
Operations District) (http://www.aqmd.gov/home/library/air-quality-
CoStar, 2016 (http://www.costar.com, accessed January data-studies/historical-data-by-year, accessed January 2016)
2016) [See pages 54 - 61] [See pages 50, 51]
Google Maps, 2016 (https://www.google.com/maps, Statewide Integrated Traffic Records System (SWITRS)
Consultant team: accessed January 2016) [See pages 26, 27] (California Highway Patrol) (http://iswitrs.chp.ca.gov,
accessed January 2017) [See pages 12 – 13]
Fehr & Peers Impact of 48 Percent of Anticipated Measure M Revenue,
Proposed Ballot Measure, DRAFT Report (Institute Organizations
with for Applied Economics, Los Angeles County Economic
Development Corporation, 2016) [See pages 64 – 65] Metro Staff [See pages 2, 3, 6 – 21, 24, 25, 30 – 41, 44 – 53,
60 – 63]
BAE Urban Economics Low Income Housing Tax Credit (U.S. Department of
Housing and Urban Development, 2008 and 2013) [See Municipal operators [See pages 34, 35, 44, 45, 46, 47]
Cityworks Design pages 60, 61]
USC Program for Environmental and Regional Equity [See
pages 42 – 47]

66 67
Board of Directors

John Fasana Eric Garcetti Sheila Kuehl
Chair First Vice Chair Second Vice Chair
City Council Member Mayor Los Angeles County Supervisor
Duarte Los Angeles Third Supervisorial District

Kathryn Barger Mike Bonin James T. Butts
Los Angeles County Supervisor City Council Member Mayor
Fifth Supervisorial District Los Angeles Inglewood

Robert Garcia Jacquelyn Dupont-Walker Janice Hahn
Mayor City of Los Angeles Appointee Los Angeles County Supervisor
Long Beach Fourth Supervisorial District

Paul Krekorian Ara Najarian Mark Ridley-Thomas
City Council Member City Council Member Los Angeles County Supervisor
Los Angeles Glendale Second Supervisorial District

Hilda L. Solis Carrie Bowen
Los Angeles County Supervisor Caltrans District 7 Director
First Supervisorial District Non-Voting
Appointed by
the Governor of California

Phillip A. Washington
Chief Executive Officer
Metro

Metro
One Gateway Plaza
Los Angeles, CA 90012-2952
323.GO.METRO
customerrelations@metro.net
metro.net
@metrolosangeles
customerrelations@metro.net
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