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Hw 1: Jack Nelson’s Problem

1) What do you think is causing some of the problems in the bank’s
home office and branch?
A main problem mentioned in the case is the high employee turnover which is
due to hiring new employees as the previous ones resign. I think another
obvious problem is the lack of communication between the supervisors,
branch offices, and other branches as well. This lack of communication
explains why the newly hired employee, Ruth Johnson, was unable to
describe the machine and its functions which means there was no one to help
her understand the functions of the machine.

2) Do you think setting up an HR unit in the main office would help?
YES! Setting up an HR unit in the office would help the managers as well hire
some well educated and knowledgeable employees and assist them in the
cases like Ruth Johnson which would not just decrease the turnover ratio but
also increase the efficiency of the bank.

3) What specific functions should an HR unit carry out? What HR
functions would then be carried out by supervisors and other line
managers? What role should the Internet play in the new HR
An HR unit has numerous functions without which an organization cannot
process well; one of its functions is recruitment which is not just about
attracting employees but ensuring that they would perform up to their
expectations. Promotion or demotion is also another function of the HR
department which is decided upon an individual’s performance. Another
major role that HR unit plays in an organization is training programs which
allow the employees to learn and improve their skills for their benefits.
Supervisors and other line managers assist the employees, put out some
policies, advise the employees, coordinate activities etc.
Internet plays a positive role in the organizations; as for HR, there is a use of
internet for communicating with the potential candidates and even for
training programs (e-learning) which help employees improve performance in
order to get promoted.