JEREMY LAM, PMP

xxxxxxxxxxxxx@gmail.com
jeremylam@email.com (65)
9876 5432

PROFESSIONAL SUMMARY
An IT Manager with 10 years of experience in the delivery of turnkey solutions in the
telecommunications and logistic industries. A results-oriented professional who
specializes in planning and managing complex projects, leads and motivates by example,
and is capable of solving problems with excellent analytical skills.

Areas of professional expertise:
• Leadership and Team Management • Project Coordination and Execution
• Departmental Planning and • Service Management
Administration • Problem Solving / Critical Thinking
• Cross-functional Communications

PROFESSIONAL SKILLS DEMONSTRATED
CXRUS SOLUTIONS
Jan 2014 – Present
One of the leading Enterprise IT solutions provider in Singapore with 200 full-time staff,
regional presence in Malaysia, Indonesia and Thailand, and $5 million in annual
revenues.
Head of PMO (Sep 2015 – Present)
Leads the project management office with the responsibility to establish the approach to
the project lifecycle and ensures that performance targets are aligned to the strategic
objectives, and met.
• Leadership and Team Management: Oversaw a team of 8 Project Managers across
Singapore, Malaysia and Indonesia. In charge of the interviewing and hiring of new staff,
and their onboarding. Regularly performed performance reviews with the team members
to maintain employee engagement and create a work environment which values
accountability and teamwork.
• Departmental Planning and Administration: Collaborated with Head of
Departments in planning, budgeting and resource allocation, prioritization and
optimization. Directed the implementation of over $2.8 million in company portfolio per
year while working with key partners such as Red Hat, Liferay and Trakomatic (brick and
mortar analytics using video and sensor technology).
• Cross-functional Communications: Chaired biweekly project and operation
meetings with cross-functional teams to share progress updates, brainstorm on issues
unresolved at working level and assess potential future risks. Presented updates on
company portfolio and quarterly projection to the upper management on a monthly
basis.

Project Manager (Jan 2014 – Aug 2015)
Creates project plans and deliverables along with directing all project phases with core
duties including scope negotiation and management, progress tracking and stakeholder
coordination.
• Project Coordination and Execution: Successfully delivered projects with budgets

project risks and quality.of $200k to $1. and keeping the stakeholders actively engaged. . budget.3 million for key clients such as Charles & Keith. scope. Ensured that projects are expertly carried out from inception to closure while taking into account the schedule. Gardens by the Bay and Changi Airport Group.

. talktime and SMS usage monthly. with daily sailings to every major port in the world. Awarded with the Singtel SPOT Award for the successful implementation. and building customer relationship via weekly update meetings. Communicated the business objectives to the project team in both verbal and written communication to ensure that they are met. coordinates internal resources and vendors for the successful implementation of projects. Bharti Airtel (India) and Telkomsel (Indonesia). • Problem Solving / Critical Thinking: Enhanced a middleware system designed to integrate frontend customer order submission to backend order provisioning by automating new business scenarios which resulted in 65% reduction in manual order processing. backroom. • Problem Solving / Critical Thinking: Analyzed organizational processes and identified ways to improve efficiency. • Leadership and Team Management: Led an award-winning team of vendors and internal staff (around 8-10). Project Management and Finance departments to reduce the turnaround time for customer invoicing from 1 week to 1 day. incidents and problems. Project Manager (Oct 2013 – Jan 2014) Delivers projects of high complexity on time within budget and scope. implementing tools for proper tracking of service requests. PSA INTERNATIONAL PTE LTD Mar 2007 – Aug 2009 One of the world’s largest port operators with over 30 million TEUs of containers handled yearly and connected to 600 ports. reviewed impact and feasibility studies and supervised the development and testing phases. Changed the approach to be more customer- focused by redesigning processes for delivery within SLA. enhances or adapts existing systems and integrates new features or improvements with the goal to improve business efficiency and productivity. SINGTEL Aug 2009 – Jan 2014 Asia’s leading communication group with key strategic investments such as Optus (Australia). • Project Coordination and Execution: Successfully managed projects of high complexity with CapEx of $800k. Motivated the team to complete daily/weekly targets to meet the strict deadlines. Prioritized and delegated work. Software Engineer (Contract Position) Develops information systems by executing the full software development lifecycle. including the creation of the billing process unification across Sales. Presented updates to the upper management every month regarding the project activities and schedule. writes well-designed and efficient code. Systems Analyst (Aug 2009 – Sep 2013) Designs new IT solutions. customer service officers and product managers for project scoping. including the deployment of a first-of-its-kind mobile plan which allows the mobile customer to adjust data.• Service Management: Spearheaded the recovery for Canon (an account with over $1 million in relationship value per year). and produces specifications and documentations. and serving over 600 million mobile customers around the world. Initiated training sessions with the end users and encouraged them to use the IT system. • Cross-functional Communications: Conducted meetings with marketing team.

• Leadership and Team Management: Coordinated with 2 onsite vendors from Mindtree (India) for the implementation of projects such as the Port Staff Incentives System. • Problem Solving / Critical Thinking: Pioneered software revamp activities after identifying existing user pain points. . Prepared functional requirement specifications and arranged the briefing to the team members. Coached the developers in terms of the company’s development guidelines. Developed and integrated the Supplier Management System with Pass Office for seamless synchronization of new suppliers as well as the introduction of new intuitive UI.

singtel. Singtel Easy Mobile (2014): Delivered a first-of-its-kind mobile plan (https://www. (2014) EDUCATION Bachelor of Computing (Technology Focus).com/easymobile/) which allows the mobile customer to adjust data. Axelos (2016) Oracle Certified Professional Java SE 6 Programmer. VOLUNTEERISM Movement for the Intellectually Disabled of Singapore (MINDS) – Coordinator: Arranged 2 trips to the Special Education Schools in Margaret Drive to assist in the weekly classes and interact with the children. National University of Singapore (2007) CERTIFICATION Project Management Professional (PMP Number: 1796278). Excel (Advanced User: Pivot Tables & Macros). Project Management Institute (2015) ITIL v3 Foundation Certificate (Certificate Number: 5890638. SPOT Award — Singtel (2010) . within scope and budget. Collaborated with a team of 12 for a duration of 1 year to deliver the product on time.20617220). JIRA. Delivered a mini-concert for the staff and children. Oracle.RELEVANT PROJECTS Charles & Keith e-Commerce (2015): Worked with a team of 8 for a duration of 5 months to deliver the brand new e-Commerce platform on Desktop and Mobile which also featured tight-knit integration with the existing SAP system and BI to track conversion and drop-off rates. SQL. talktime and SMS usage monthly. Trello Awards: Outstanding Team Award —Singtel (2012). Oracle (2011) OTHER RELEVANT INFORMATION Additional Languages: French (Bilingual Proficiency) Computer skills: Java.