1. Describe three populations of users with special needs. For each of these
populations, suggest three ways current interfaces could be improved to
better serve them.

2. As noted in the book, some skeptics feel that accommodating diversity
requires dumbing-down or lowest-common-denominator strategies.
However, the authors claim that in their experience, rethinking interface
designs to accommodate these diversity situations will result in a better
product for all users. Give an example of a product that meets the specific
needs of a certain group of people, yet gives all users a better experience.

3. Suppose you need to design a system for users in both the United States
and Japan. Present a list of cultural differences that you should be aware of
so that a successful design can be made.

4. List several reasons why certain people resist using computers and
suggest possible ways to you can alleviate these concerns.

5. Suggest three usability measures that can be directly used to produce a
practical evaluation of a system. Keep the goals of efficiency and
satisfaction in mind with these measures.

6. Of the five usability measures for practical evaluation, which one is usually
accomplished by interviews and surveys?
A. Time to learn. B. Speed of performance C. Rate of
errors by users
D. Subjective satisfaction E. Retention over time

7. Universal usability deals with accommodating diverse users by...
A."Dumbing down" interfaces.
B. Innovative design that allow user controlled flexibility.
C. Least common denominator design so everyone can use the same
simplified interface.
D. Building separate software to sell to each class of users.

8. Designers are encouraged to consider the plasticity of their designs when
building a successful interface. What does this mean?

9. One goal in requirements analysis is to ascertain the user's needs. What
are the methods that are the most effective way to serve the user's goals?

10.Suppose you are designing a touch-screen interface for a kiosk in a video
rental store. You want to provide the ability for the user to search for a
movie and then provide information on where it is located in the store.
Suggest the most effective way to improve search performance.

Oct20 12.10.16

backgrounds. even when the users are under stress. generic human. Industrial and commercial uses. people of various types will be able to conform to the design without toil. low error rates. Is this statement true or false? Please submit your works on the next lecture/tutorial session. error-free performance. because they are anxious about breaking the device or making an embarrassing mistake.One goal in requirements analysis is to ensure proper reliability. Life-critical systems. such as bank terminals. Retention is obtained by frequent use. Suggest the good starting point to help alleviate this fear of a bank terminal.There is a significant diversity among humans with regard to physical abilities.16 16 . Operator training time is expensive. Answer: _________. and subjective satisfaction are paramount because use is frequently discretionary and competition is fierce. and each set shares its own unique properties. Answer: _________. 11. Try to best match the type of system with its corresponding properties: A.The ability for novice users to evolve into power users is one property of a well-designed interface. b) Lengthy training periods are acceptable to obtain rapid. 12. Answer: ________ . 14.Some older adults avoid helpful computer-based devices. However.10. c) Ease of learning. C.There are many different types of systems. 16. List the responsibility of the human interface designer. by simply designing an interface for the average. cultures and age.a) Subjective satisfaction is of modest importance. 15. Suggest few ways that might best allow a graceful evolution from novice to expert. Oct20 12. so ease of learning is important. Office. home and entertainment applications B. 13.