Create online query system so that the

customer can undestand the problem
before calling the customer and create
Criteria Scoring
forums/social media platform where
users can interact and solve problems by
discussing among themselves

Competitive Advantage Rating 4
Weighting 4
Score 16
Customer Satisfaction Rating 4
Weighting 5
Score 20
Estimated Project Cost Rating 3
Weighting 5
Score 15
Potential Revenue Rating 3
Weighting 3
Score 9
Ease of Implementing Rating 3
Weighting 4
Score 12
Total Score
72
Hold the call and
Transfer the Call FAQ to reduce the Upload Self More
until Issue is number of Service tutorials Experienced Chat Bot
resolve. Complaints on web site people. Interactions
1 1 3 4 5
4 4 4 4 4
4 4 12 16 20
0 1 2 3 4
5 5 5 5 5
0 5 10 15 20
3 5 3 1 3
5 5 5 5 5
15 25 15 5 15
2 2 2 3 3
3 3 3 3 3
6 6 6 9 9
3 5 4 2 4
4 4 4 4 4
12 20 16 8 16

37 60 59 53 80
If the query is not resolved
after first interation send
the person to the home.
5
4
20
5
5
25
0
5
0
2
3
6
0
4
0

51
Criteria Scoring

Hiring Experienced People
Competitive Advantage Rating 4
Weighting 4
Score 16
Customer Satisfaction Rating 3
Weighting 5
Score 15
Estimated Project Cost Rating 1
Weighting 5
Score 5
Potential Revenue Rating 3
Weighting 3
Score 9
Ease of Implementing Rating 2
Weighting 4
Score 8
Total Score
53
Training and development Reducing the Performance
of Experience and Skill Attrition of incentive for high Employee
development Experienced CSAT Score Recognition
5 4 3 3
4 4 4 4
25 16 12 12
3 3 5 2
5 5 5 5
15 15 25 10
2 2 2 3
5 5 5 5
10 10 10 15
4 3 3 2
3 3 3 3
12 9 9 6
3 3 2 5
4 4 4 4
12 12 8 20

74 62 64 63
Better interaction Improve selection
with managers process
2 4
4 4
8 16
1 4
5 5
5 20
5 1
5 5
25 5
2 3
3 3
6 9
3 1
4 4
12 4

56 54