CALSONICKANSEI NORTH AMERICA, INC.

SUPPLIER QUALITY MANUAL
Quality Assurance Section
Revised 2012

CKNA Quality Management

Chris Bradford - Vice President, OQ
(931) 680-6493 (office)
(931)607-9164 (cell)
Mike Adair - Director, OQ
(931) 680-6623 (office)
(931) 580-2454 (cell)
Takeshi Nagata - Director, OQ
(931) 680-6603 (office)
(931) 212-4463 (cell)
Rebecca McCabe- Sr. Manager, Corporate Quality
(931) 680-6732 (office)
(931) 581-4574 (cell)
Vitto Raffo - Corporate Quality Manager, SQA
(931) 680-6586 (office)
(931) 619-9640 (cell)
Cathe Evans - Corporate Quality Manager, Warranty/3MIS
(931) 680-6516 (office)
(931) 619-7032 (cell)

QRQC 2. Supplier PPM Reporting a. Supplier Manual General Requirements 5. Responding to Quality Issues b. TABLE OF CONTENTS 1. Change Point Control . APQP 3. Supplier Component Validation Requirements 4.

Each supplier QA representative should report their e-mail address on the CKNA web site. with corrective action. If notified by CKNA about a Quality concern. Disposition of scrap/rejects is the responsibility of each 4. The QA department represented on the website will be notified by email. ® QRQC . supplier. each month the highest ppm supplier may be asked to come to CKNA and report corrective action. Each month suppliers should investigate rejects issued and respond 3. there are reports on scrap or returns. Chapter 1 Supplier PPM Reporting Requirements 1. working days of the initial Quality working days of the initial Quality Concern. Disposition of scrap/rejects is the responsibility of each supplier. every two weeks.QUICK REACTION TO QUALITY CONCERN This requires upper management to visit the defect work cell and confirm countermeasure response within 24 hours. Suppliers should arrange to pick up and review line scrap/rejects every two weeks. A permanent countermeasure with planned implementation date must be presented to your CKNA Quality engineer within 10 business days after the initial timing must be presented to your CKNA Quality Engineer within 10 notification. . suppliers must take immediate containment and respond with initial countermeasure within 24 hours. Also. Each month supplier PPM information will appear on the web site if 2. supplier may be asked to come to CKNA and report corrective action.

¡ This document can be emailed or faxed to your QA contact. Also each ¡ supplier will report APQP activity on new projects on the CalsonicKansei APQP form monthly or as requested. Action Item List 6. Parts Development Record See Excel File Attached Microsoft Excel Worksheet Note: Nissan Suppliers need to follow Alliance Guide for ANPQP APQP Joint Checks Each supplier shall comply with AIAG APQP and/or ANPQP methods. ANPQP Inspection Report 5. (for example. For 2012 a link to Nissan's ANPQP portal has been added. AQP Meetings (See attached Excel worksheet for Forms required) AQP Meeting Documents Meetings and possibly joint check will be held prior to each build event unless ¡ otherwise agreed to. ANPQP CSCC 3. This APQP form must be received by the 5th or each month unless otherwise ¡ agreed to. PT-1) . Drawings with data (determined by the build event) and samples must be received ¡ for each build event. APQP Status Report 4. Any documents ¡ needed for ANPQP Requirements can be found on this portal. Chapter 2 APQP Information 1. Lessons Learned 2.

Chapter 3 Supplier Component Validation Requirement ¡ It is required for suppliers to use the AIAG/Production Part Approval Process (PPAP) forms for this section. The Quality Contact must be notified by email or fax with the first shipment tagged with "NPD" stating design level. ¡ IMDS documents must be submitted before PT Lot. ¡ The PPAP check list (see attached) must be completed and submitted with PPAP. a level 3 PPAP package is required. Suppliers for Nissan products should use the ANPQ documents from the "Alliance Supplier Guide" this is on the CKNA web site. ¡ Unless otherwise dictated by CKNA Quality. ¡ A copy of the PPAP manual can be obtained by contacting AIAG. ¡ Pre PPAP samples must be tagged with "NPD Tag" and attention to the Quality Contact for the using plant. Gaging should be included in the original quotes to Purchasing. ¡ Supplier cannot ship parts without PPAP approval or authorization by SQA. Microsoft Excel Worksheet PPAP Checklist . This document must be a copy of the approved sign letter by IMDS and CEE engineer. ¡ New production parts or first parts after change. ¡ Gaging/part confirmation .All suppliers must include gaging in the process and quality plans. If you need assistance or training in this phase contact your CKNA Quality Engineer.

Suppliers to CKNA must also comply with CKNA QCDDM System. . (CKNA reserves the right to audit any of the Tier Suppliers. These results must be evaluated by management. Chapter 4 Supplier Manual General Requirements CKNA Suppliers must be ISO 9000:2000 certified and have an active plan working to achieve TS 16949 certification.) QCDDM includes plant/company audits for: ® Quality System (including process audit) ® Cost ® Delivery ® Design ® Management ® IMDS LOG and tracking system Each supplier must monitor their processes for QCDDM.

Suppliers that do not follow this requirement risk a major deduction to their Nissan scorecard results. contact CKNA's QA department and/or Purchasing Department for further instructions regardless of the temporary and/or permanent countermeasures. Please refer to the ANPQP link on our E:Services web site for more details concerning the process and documents required. These guidelines are per the purchasing and sales agreement between the supplier and CKNA. Please see (Change Point Control Types of Changes) below for a better explanation with examples. ® Design Change ® New Supplier ® Material Change ® Manufacturing Method Change ® Manufacturing Process Order Change ® Machine Change ® Location Change ® Inspection Fixture/Pokeyoke Change ® Jig/Tool Change ® Die/Mold Change ® Inspection Method Change ® Transport/Packaging Change ® Sort The changes listed above are a sample of possible changes. Below is a list of possible changes that must be pre-approved by CKNA / Customer. Nissan now requires a 90 day advanced notification to submit a change. UDPATE: Nissan has updated the ANPQP requirement for Change Control . In an emergency situation. CKNA QA department will contact the supplier view e-mail/or letter by filling out the requirements portions of the "Change Point Control Quality Confirmation Requirements" form.com e-mail/ or letter with a clear description of the change request by submitting the "Change Point Control Quality CKNA QA department Confirmation will contact Requirements" the customer and alert them of the change. . All change points that impact current PPAP approved product/process must be communicated to CKNA customers prior to actual change. Any changes to the product or process initiated by the supplier or a supplier's Tier "N" component supplier must be submitted to CKNA Purchasing Department's Buyer and CKNA Quality Contact via SupplierAlert@cknainc. form. Chapter 5 Supplier Change Point Control Please see the attached files below to view the "Change Point Control Flowcharts".