CALSONICKANSEI NORTH AMERICA, INC.

SUPPLIER QUALITY MANUAL
Quality Assurance Section
Revised 2012

CKNA Quality Management

Brian Allen - Vice President, OQ
(931) 680-6609 (office)
(931) 580-4638 (cell)
Mike Adair - Director, OQ
(931) 680-6623 (office)
(931) 580-2454 (cell)
Rebecca McCabe- Sr. Manager, Part Quality Engineering
(931) 680-6732 (office)
(931) 581-4574 (cell)
Takeshi Nagata - Quality Manager, OQ
(931) 680-6603 (office)
(931) 212-4463 (cell)
Vitto Raffo - Corporate Quality Manager, OQ
(931) 680-6586 (office)
(931) 619-9640 (cell)

Supplier Component Validation Requirements 4. Change Point Control . Supplier Manual General Requirements 5. Supplier PPM Reporting a. Responding to Quality Issues b. APQP 3. QRQC 2. TABLE OF CONTENTS 1.

The QA department represented on the website will be notified by email. Disposition of scrap/rejects is the responsibility of each 4. within 10 working days of the initial Quality working days of the initial Quality Concern. corrective action. A permanent countermeasure with planned implementation date must be presented to your CKNA Qualitymust timing engineer be presented within 10 to business your CKNA daysQuality after the Engineer initial notification. Suppliers should arrange to pick up and review line scrap/rejects every two weeks. Chapter 1 Supplier PPM Reporting Requirements 1.QUICK REACTION TO QUALITY CONCERN This requires upper management to visit the defect work cell and confirm countermeasure response within 24 hours. Each month suppliers should investigate rejects issued and respond with 3. suppliers must take immediate containment and respond with initial countermeasure within 24 hours. ® QRQC . Disposition of scrap/rejects is the responsibility of each supplier. If notified by CKNA about a Quality concern. supplier may be asked to come to CKNA and report corrective action. Each month supplier PPM information will appear on the web site if there are reports on scrap or returns. Also. each month the highest ppm supplier may be asked to come to CKNA and report corrective action. Each supplier QA representative should report their e-mail address on the CKNA web site. supplier. . every two weeks. 2.

This APQP form must be received by the 5th or each month unless otherwise agreed ¡ to. ANPQP CSCC 3. Also each ¡ supplier will report APQP activity on new projects on the CalsonicKansei APQP form monthly or as requested. Lessons Learned 2. Any documents needed ¡ for ANPQP Requirements can be found on this portal. For 2012 a link to Nissan's ANPQP portal has been added. ¡ This document can be emailed or faxed to your QA contact. ANPQP Inspection Report 5. PT-1) . APQP Status Report 4. AQP Meetings (See attached Excel worksheet for Forms required) AQP Meeting Documents Meetings and possibly joint check will be held prior to each build event unless ¡ otherwise agreed to. Parts Development Record See Excel File Attached Microsoft Excel Worksheet Note: Nissan Suppliers need to follow Alliance Guide for ANPQP APQP Joint Checks Each supplier shall comply with AIAG APQP and/or ANPQP methods. Drawings with data (determined by the build event) and samples must be received ¡ for each build event. Chapter 2 APQP Information 1. (for example. Action Item List 6.

¡ IMDS documents must be submitted before PT Lot. Chapter 3 Supplier Component Validation Requirement ¡ It is required for suppliers to use the AIAG/Production Part Approval Process (PPAP) forms for this section. ¡ New production parts or first parts after change. ¡ Pre PPAP samples must be tagged with "NPD Tag" and attention to the Quality Contact for the using plant. Gaging should be included in the original quotes to Purchasing. This document must be a copy of the approved sign letter by IMDS and CEE engineer. ¡ A copy of the PPAP manual can be obtained by contacting AIAG. a level 3 PPAP package is required. The Quality Contact must be notified by email or fax with the first shipment tagged with "NPD" stating design level. ¡ Unless otherwise dictated by CKNA Quality.All suppliers must include gaging in the process and quality plans. ¡ The PPAP check list (see attached) must be completed and submitted with PPAP. ¡ Gaging/part confirmation . ¡ Supplier cannot ship parts without PPAP approval or authorization by SQA. Suppliers for Nissan products should use the ANPQ documents from the "Alliance Supplier Guide" this is on the CKNA web site. If you need assistance or training in this phase contact your CKNA Quality Engineer. Microsoft Excel Worksheet PPAP Checklist .

Chapter 4 Supplier Manual General Requirements CKNA Suppliers must be ISO 9000:2000 certified and have an active plan working to achieve TS 16949 certification. These results must be evaluated by management. . (CKNA reserves the right to audit any of the Tier Suppliers.) QCDDM includes plant/company audits for: ® Quality System (including process audit) ® Cost ® Delivery ® Design ® Management ® IMDS LOG and tracking system Each supplier must monitor their processes for QCDDM. Suppliers to CKNA must also comply with CKNA QCDDM System.

Any changes to the product or process initiated by the supplier or a supplier's Tier "N" component supplier must be submitted to CKNA Purchasing Department's Buyer and CKNA Quality Contact via SupplierAlert@cknainc. In an emergency situation. . CKNA QA department will contact the customer and alert them of the change. Below is a list of possible changes that must be pre-approved by CKNA / Customer.com e-mail/ or letter with a clear description of the change request by submitting the "Change Point Control Quality Confirmation Requirements" form. CKNA QA department will contact the supplier view e-mail/or letter by filling out the requirements portions of the "Change Point Control Quality Confirmation Requirements" form. All change points that impact current PPAP approved product/process must be communicated to CKNA customers prior to actual change. Chapter 5 Supplier Change Point Control Please see the attached files below to view the "Change Point Control Flowcharts". ® Design Change ® New Supplier ® Material Change ® Manufacturing Method Change ® Manufacturing Process Order Change ® Machine Change ® Location Change ® Inspection Fixture/Pokeyoke Change ® Jig/Tool Change ® Die/Mold Change ® Inspection Method Change ® Transport/Packaging Change ® Sort The changes listed above are a sample of possible changes. Please see (Change Point Control Types of Changes) below for a better explanation with examples. contact CKNA's QA department and/or Purchasing Department for further instructions regardless of the temporary and/or permanent countermeasures.

These guidelines are per the purchasing and sales agreement between the supplier and CKNA. .