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InternetConnectivityand

theDigitalDividein
CaliforniaHouseholds:2016

Astatewidesurveyconductedfor
CaliforniaEmergingTechnologyFund
by
TheFieldPoll
July2016
AbouttheSurvey

Populationsurveyed: Californiaadultsage18orolder
Methodofdata Interviewsconductedbymeansof
collection: computerassistedtelephoneinterviewing
byliveinterviewers
Samplingmethod: Randomsamplesofadultsdevelopedfrom
dualframeofrandomdigitdialcelland
landlinephonelistingscoveringCalifornia
Languagesof English,Spanish,Cantonese,Mandarin,
administration: KoreanandVietnamese
Samplesize: 1,635interviewscompleted:
English(1,275),Spanish(277),Chinese(33),
Vietnamese(30),Korean(20)
Interviewingperiod: June8 July2,2016

CaliforniaEmergingTechnologyFund 1 TheFieldPoll
Table1
InternetConnectivityinCaliforniaHouseholds
ThroughAnyDevice(2016)

NoInternet
accessathome
since2014
1
13%

Internetaccessathome
(includingdialup)
87%

since2014
+1

: In this and succeeding tables, refers to the change in percentage points of the current 2016 findings to those found in 2014.

CaliforniaEmergingTechnologyFund 2 TheFieldPoll
Table2
HowCaliforniaHouseholdswithInternetAccessConnecttoIt

Internet
connectioneither
dialupornot
specified 3%
since Broadband
2014 connectionvia
+6 smartphone 14%
only
Broadband
connectionthrough
acomputingdevice*
70%
84%
Broadband since2014
connectivity +3
since2014
+9

* Includes those accessing the Internet through a desktop, laptop or tablet computer.

CaliforniaEmergingTechnologyFund 3 TheFieldPoll
Table3
TrendofCaliforniaHouseholdswithBroadband
InternetConnectivity(2008 2016)
100% BroadbandConnectivityatHome(Total)
90% *
84% *
79%
80% 73% 75%* 75%*
70% 72% 14%
70% 62%
Smartphone
only/no
55% 69% 67% 71% 70% computer
60%
50%
40%
30%
20%
10%
0%
2008 2009 2010 2011 2012 2013 2014 2015 2016

* For all years prior to 2013, broadband Internet connectivity included those accessing the Internet through DSL, cable, satellite or fiber optic
connections to a home desktop, laptop or tablet computer. For 2013 and thereafter, this also includes those connecting to the Internet at home
solely through a smart phone.
Source: 2014-2016 surveys conducted for the California Emerging Technology Fund by The Field Poll, while prior years surveys conducted by
the Public Policy Institute of California.

CaliforniaEmergingTechnologyFund 4 TheFieldPoll
Table4a
BroadbandInternetConnectivityatHome
(bygender,ageandrace/ethnicityofhouseholder)
ComputingDevice SmartPhoneOnly Since2014

Totalstatewide 70 14 84% +9
Gender
Male 73 15 88% +11
Female 67 14 81% +7
Age
1829 74 21 95% +4
3039 76 18 94% +16
4049 75 14 89% +11
5064 73 13 86% +14
65orolder 51 5 56% +9
Race/ethnicity
WhitenonHispanic 83 7 90% +7
Latino(total) 56 24 80% +17
Spanishspeaking 39 30 69% +23
Englishspeaking 72 18 90% +10
AsianAmerican 68 13 81% +7
AfricanAmerican* 66 11 77% 10
* Small sample size.

CaliforniaEmergingTechnologyFund 5 TheFieldPoll
Table4b
BroadbandInternetConnectivityatHome
(bynativity,educationalattainmentanddisabilitystatus)
ComputingDevice SmartPhoneOnly Since2014

Totalstatewide 70 14 84% +9
Nativity
U.S.born 78 11 89% +8
BornoutsidetheU.S. 56 21 77% +11
Educationalattainment
Notahighschoolgraduate 34 29 63% +31
Highschoolgraduate 60 21 81% +11
Somecollege/tradeschool 74 13 87% +4
Collegegraduate(B.A./B.S.) 83 9 92% +2
Postgraduatework 89 4 93% +2

Disabilitystatus
Disabled 58 13 71% +12
Notdisabled 74 14 88% +9

CaliforniaEmergingTechnologyFund 6 TheFieldPoll
Table4c
BroadbandInternetConnectivityatHome
(bymaritalandparentalstatus,householdincomeandFPL)
ComputingDevice SmartPhoneOnly Since2014
Totalstatewide 70 14 84% +9
Maritalstatus
Married 77 11 88% +7
Notmarried/livetogether 62 23 85% +13
Single/nevermarried 72 18 90% +8
Widowed/separated/divorced 56 12 68% +9
Childunderage18inhousehold*
Yes 73 18 91% +14
No 69 12 81% +7
Householdincome
Lessthan$22,000 43 25 68% +15**
$22,000 $39,999 64 19 83% +3
$40,000 $99,999 85 8 93% +10
$100,000ormore 94 3 97% +2
FederalPovertyLevel(FPL)
Lessthan138%FPL 48 26 74% N/A
Morethan138%FPL 80 9 89% N/A
* 2014 data includes only parents of children in K-12 schools.
** The comparative income range from the 2014 survey was less than $20,000. N/A = Not measured in 2014 survey.
CaliforniaEmergingTechnologyFund 7 TheFieldPoll
Table4d
BroadbandInternetConnectivityatHome
(byregionandgeocode)
ComputingDevice SmartPhoneOnly Since2014

Totalstatewide 70 14 84% +9
Region
LosAngelesCounty 70 14 84% +8
InlandEmpire 65 17 82% +10
Orange/SanDiego 72 11 83% +5
CentralValley 66 16 82% +9
SanFranciscoBayArea 75 14 89% +10
OtherCalifornia 70 17 87% +11
Geocode
Urbanpopulationareas10,000+ 73 13 86% N/A

Suburbanpopulationareas10,000+ 67 19 86% N/A

Populationareas<10,000 63 16 79% N/A

N/A = Not measured in 2014 survey.

CaliforniaEmergingTechnologyFund 8 TheFieldPoll
Table5a
WaysCaliforniansUsetheInternetatHome
(amongalladultsconnectedtotheInternet)

Keepintouchwithfamily/friends 90%

Keepupwiththenews 84%

Assistchildrenwithschoolwork* 84%*
Watch/downloadTVshows,
movies,games,music 80%

Managemoney/bankonline 70%

Gethealth/medicalinformation 66%

Findjobopportunities 60%
Learnabout/accessgovernment
services 57%

Gainnewcareerskills/takeclasses 53%

* This item was asked only of those living in households where children under age 18 reside.
Note: Percentage point changes since 2014 cannot be reported because categories were not measured in earlier surveys in a comparable manner.

CaliforniaEmergingTechnologyFund 9 TheFieldPoll
Table5b
WaysCaliforniansUsetheInternetatHome
(amonglowincomeadultsconnectedtotheInternet)

Keepintouchwithfamily/friends 86%

Assistchildrenwithschoolwork* 80%*
Watch/downloadTVshows,
movies,games,music 80%

Keepupwiththenews 79%

Findjobopportunities 60%

Gethealth/medicalinformation 58%

Managemoney/bankonline 52%
Learnabout/accessgovernment
services 51%

Gainnewcareerskills/takeclasses 46%

* This item was asked only of those living in households where children under age 18 reside.
Note: Low-income adults are defined as those whose total household income is less than 138% of the Federal Poverty Level.

CaliforniaEmergingTechnologyFund 10 TheFieldPoll
Table5c
WaysCaliforniansUsetheInternetatHome
(amongseniorsage65+connectedtotheInternet)

Keepintouchwithfamily/friends 86%

Keepupwiththenews 70%

Gethealth/medicalinformation 59%

Managemoney/bankonline 51%
Watch/downloadTVshows,
movies,games,music 50%
Learnabout/accessgovernment
services 44%

Gainnewcareerskills/takeclasses 25%

Findjobopportunities 18%

Note: Results from the category, Assisting children with schoolwork, not reported because of the very small number of seniors with a child under
age 18 who are connected to the Internet.

CaliforniaEmergingTechnologyFund 11 TheFieldPoll
Table5d
WaysCaliforniansUsetheInternetatHome
(amongdisabledadultsconnectedtotheInternet)

Keepintouchwithfamily/friends 82%

Keepupwiththenews 74%
Watch/downloadTVshows,
movies,games,music 74%

Gethealth/medicalinformation 66%

Managemoney/bankonline 60%
Learnabout/accessgovernment
services 54%

Findjobopportunities 50%

Gainnewcareerskills/takeclasses 42%

Note: Results from the category, Assisting children with schoolwork, not reported because of the very small number of disabled adults with a child
under age 18 who are connected to the Internet.

CaliforniaEmergingTechnologyFund 12 TheFieldPoll
Table6a
ReasonsforNotHavingInternetAccessatHome
(amongthosewithoutInternetaccessathome)

TotalMentions Mainreason
Tooexpensive/nocomputerorsmart
phoneathome(net) 74% 39%

Internetservice 59% 32%


tooexpensive

Donthaveacomputeror 42% 7%
smartphoneathome

Notinterested 48% 18%

Toodifficulttosetupandlearn 43% 10%

Toobusy/don'thavethetime 40% 9%
Concernsaboutprivacy/
computerviruses 39% 4%
Canconnecttoitfrom
anotherplace 32% 4%
Internetservicenotavailable
whereIlive 21% 1%

* Less than of 1%.

CaliforniaEmergingTechnologyFund 13 TheFieldPoll
Table6b
MainReasonforNotHavingInternetAccessatHome
(asapercentageofallCaliforniaadults)

NoInternet
accessathome TotalWithoutInternetAccessatHome 13%
Internetservicetooexpensive/ 5%
donthavecomputerorsmart
13% phone(net)
Servicetooexpensive 4%
Donthaveacomputer/smart phone 1%
Notinterested 2%
Toodifficulttosetupandlearn 1%
Internetaccess
athome Toobusy/donthavethetime 1%
87% Otherreasons(lessthan1%each) 2%
Notreported 2%

Note: Sum of percentages reported for places where California adults have broadband Internet access outside the home adds to more than
subtotal due to multiple mentions.

CaliforniaEmergingTechnologyFund 14 TheFieldPoll
Table6c
WaysinWhichCaliforniansWithoutInternetAccessFeelDisadvantaged
BecauseTheyareUnabletoUsetheInternetatHome
(amongthosewithoutInternetaccessathome)

Notbeingableto
Keepupwiththenews 33%
Learnabout/accessgovernment
services 29%

Gainnewcareerskills/takeclasses 29%

Findjobopportunities 28%

Keepintouchwithfamily/friends 28%

Gethealth/medicalinformation 26%
Watch/downloadTVshows,
movies,games,music 25%

Managemoney/bankonline 18%

Note: Results from the category, Assisting children with schoolwork, not reported because of the very small number of households with a child
under 18 who are without Internet access.

CaliforniaEmergingTechnologyFund 15 TheFieldPoll
Table7
AccesstoBroadbandInternetThrougha
ComputingDeviceOutsidetheHome
(amongCaliforniaadults)

Where?
Atwork 45%
Homeoffriend/family 34
No At/nearastore 28
34%
Publicbuilding/space
(otherthanlibrary) 27
Yes
66% At/nearaschool 26
At/nearalibrary 25
Otherplace(volunteered) 2

Note: Sum of percentages reported for places where California adults have broadband Internet access outside the home adds to more than
subtotal due to multiple mentions.

CaliforniaEmergingTechnologyFund 16 TheFieldPoll
Table8a
AccesstoBroadbandInternetThroughaComputing
DeviceEitheratHomeorOutsidetheHome
(amongCaliforniaadults)

Notreported
2%
Nocomputer
broadband
access
16%

Computer
broadband
access Computer
12% broadbandaccess
outsidethe
homeonly bothathomeand
outsidethehome
54%
16%
Computer
broadband
accessat
82%(net) homeonly
Havecomputer
broadbandaccess
eitherathomeor
outsidethehome
CaliforniaEmergingTechnologyFund 17 TheFieldPoll
Table8b
CaliforniaBroadbandAccessEitheratHomeorOutsidetheHome
(bygender,ageandrace/ethnicity)

Totalstatewide 54 16 12 82%
Gender
Male 56 17 11 84%
Female 53 14 12 79%
Age
1829 65 9 17 91%
3039 60 15 14 89%
4049 62 12 9 83%
5064 56 16 10 82%
65orolder 24 26 7 57%
Race/ethnicity
WhitenonHispanic 65 18 7 90%
Latino(total) 39 16 17 72%
Spanishspeaking 20 17 21 58%
Englishspeaking 58 14 14 86%
AsianAmerican 57 10 10 77%
AfricanAmerican* 55 11 18 84%
BothatHomeandOutsidetheHome AtHomeOnly OutsidetheHomeOnly

* Small sample base.


CaliforniaEmergingTechnologyFund 18 TheFieldPoll
Table8c
CaliforniaBroadbandAccessEitheratHomeorOutsidetheHome
(bynativity,educationalattainmentanddisabilitystatus)

Totalstatewide 54 16 12 82%
Nativity
U.S.born 62 16 10 88%
BornoutsidetheU.S. 40 15 14 69%
Educationalattainment
Notahighschoolgraduate 13 20 19 52%
Highschoolgraduate 41 18 17 76%
Somecollege/tradeschool 58 16 12 86%
Collegegraduate(B.A./B.S.) 71 12 8 91%
Postgraduatework 76 13 4 93%
Disabilitystatus
Disabled 38 19 9 66%
Notdisabled 59 14 13 86%
BothatHomeandOutsidetheHome AtHomeOnly OutsidetheHomeOnly

Note: Broadband Internet access at home includes those connected to the Internet via smart phone.
CaliforniaEmergingTechnologyFund 19 TheFieldPoll
Table8d
CaliforniaBroadbandAccessEitheratHomeorOutsidetheHome
(bymaritalandparentalstatus,householdincomeandFPL)

Totalstatewide 54 16 12 82%
Maritalstatus
Married 57 19 8 84%
Notmarried/livetogether 53 10 16 79%
Single/nevermarried 64 8 17 89%
Widowed/separated/divorced 36 19 11 66%
Childunderage18inhousehold
Yes 57 16 14 87%
No 53 15 10 78%
Householdincome
Lessthan$22,000 30 11 21 62%
$22,000 $39,999 43 21 16 80%
$40,000 $99,999 65 21 7 93%
$100,000ormore 86 8 3 97%
FederalPovertyLevel(FPL)
Lessthan138%FPL 31 16 21 68%
Morethan138%FPL 64 15 8 87%
BothatHomeandOutsidetheHome AtHomeOnly OutsidetheHomeOnly

Note: Broadband Internet access at home includes those connected to the Internet via smart phone.
CaliforniaEmergingTechnologyFund 20 TheFieldPoll
Table8e
CaliforniaBroadbandAccessEitheratHomeorOutsidetheHome
(byregionandgeocode)

Totalstatewide 54 16 12 82%
Region
LosAngelesCounty 52 16 12 80%
InlandEmpire 55 10 13 78%
Orange/SanDiego 54 18 9 81%
CentralValley 45 21 14 80%
SanFranciscoBayArea 63 11 12 86%
OtherCalifornia 55 14 12 81%
Geocode

Urbanpopulationareas10,000+ 58 15 11 84%
Suburbanpopulationareas10,000+ 49 18 12 79%
Populationareas<10,000 48 15 14 77%

BothatHomeandOutsidetheHome AtHomeOnly OutsidetheHomeOnly

CaliforniaEmergingTechnologyFund 21 TheFieldPoll
Table9
PerceivedImportanceofProviding
AllCaliforniaHouseholdswithAccesstoHighSpeedInternet
andGettingAllCaliforniaHouseholdsOnline
Not Not
Not reported Not reported
important important
4% 3%
6% 8%

Somewhat Somewhat
important Extremely important Extremely
21% important 18% important
45% 48%
Very Very
important important
24% 23%

ProvidingAllCaliforniaHouseholds GettingAllCalifornia
withAccess toHighSpeedInternet HouseholdsOnline

Note: Extremely important includes those giving a rating of 10 on a 1-10 scale, very important includes those giving a rating of 8 or 9,
somewhat important includes those giving a rating of 4-7, and not important includes those giving a rating of 1-3.

CaliforniaEmergingTechnologyFund 22 TheFieldPoll
1. ComparingLOWINCOMEADULTSWithandWithoutBroadbandInternetAccessatHome

LowincomeadultswithoutbroadbandInternetaccessathomearemorelikelythanlowincomeadultswhohave
broadbandaccesstoresideinhouseholdswherechildrenunderage18arenotpresent,areage65orolder,havenot
attendedcollege,areforeignbornoranonEnglishspeaker.

WithoutBroadband WithBroadband
TotalLowIncomeAdults* 100% 100%
WhitenonHispanic 16% 23%
Latino 60% 58%
Race/Ethnicity AsianAmerican 16% 11%
AfricanAmerican 7% 8%
Other 2% 1%
U.S.born 43% 53%
Nativity
Foreignborn 57% 47%
Englishspeaker 48% 61%
Language
NonEnglishspeaker 52% 39%
Men 40% 41%
Gender
Women 60% 59%
Nocollege 66% 54%
Somecollege/tradeschool 21% 32%
Education
Collegegraduate 12% 13%
Notreported 1% 1%
1829 25% 30%
3039 19% 25%
Age 4049 17% 19%
5064 20% 17%
65+ 19% 9%
Yes 46% 60%
ChildUnder18inHousehold
No 54% 40%
Yes 29% 23%
Disability No 70% 75%
Notreported 1% 2%
LosAngelesCounty 28% 32%
InlandEmpire 13% 14%
Orange/SanDiego 15% 13%
Region
CentralValley 19% 19%
SanFranciscoBayArea 15% 15%
Allother 10% 8%
(n) (227) (221)
* Definedasthoselivinginhouseholdswithincomesoflessthan138%oftheFederalPovertyLevel.
CircledpercentagesidentifysubgroupswherethosewithoutbroadbandInternetaccessaresignificantlygreaterthanthosewithbroadbandInternetaccessat
the95%confidencelevel.

1
2. ComparingADULTSAGE65OROLDERWithandWithoutBroadbandInternetAccessatHome

Seniorsage65orolderwithoutbroadbandInternetaccessathomearemorelikelythanseniorswhohavebroadband
accesstohavethesedemographiccharacteristics:LatinoorAsianAmerican,foreignborn,nonEnglishspeaker,
woman,renter,didnotattendcollege,householdincomelessthan$22,000,renter.

WithoutBroadband WithBroadband
TotalAdultsAge65orOlder 100% 100%
WhitenonHispanic 42% 75%
Latino 31% 9%
Race/Ethnicity AsianAmerican 17% 10%
AfricanAmerican 9% 2%
Other 1% 4%
U.S.born 56% 81%
Citizenship
Foreignborn 44% 19%
Englishspeaker 64% 94%
Language
NonEnglishspeaker 36% 6%
Men 33% 51%
Gender
Women 67% 49%
Nocollege 45% 19%
Somecollege/tradeschool 28% 31%
Education
Collegegraduate 22% 49%
Notreported 5% 1%
Under$22,000 35% 16%
$22,000to$49,999 20% 15%
HouseholdIncome $40,000to$99,999 17% 35%
$100,000ormore 4% 16%
Notreported 24% 18%
Own 55% 77%
Homeownership Rent 41% 20%
Notreported 4% 3%
Yes 41% 31%
Disability No 54% 66%
Notreported 5% 3%
LosAngelesCounty 28% 18%
InlandEmpire 13% 7%
Orange/SanDiego 12% 22%
Region
CentralValley 24% 20%
SanFranciscoBayArea 14% 19%
Allother 9% 14%
(n) (146) (201)
CircledpercentagesidentifysubgroupswherethosewithoutbroadbandInternetaccessaresignificantlygreaterthanthosewithbroadbandInternetaccessat
the95%confidencelevel.

2
3. ComparingDISABLEDADULTSWithandWithoutBroadbandInternetAccessatHome

DisabledadultswithoutbroadbandInternetaccessathomearemorelikelythanthosewithbroadbandaccessto
includeLatinos,foreignbornresidents,nonEnglishspeakers,havehouseholdincomesoflessthan$22,000,didnot
attendcollegeorareage65orolder.

WithoutBroadband WithBroadband
TotalDisabledAdults 100% 100%
WhitenonHispanic 30% 50%
Latino 47% 28%
Race/Ethnicity AsianAmerican 13% 7%
AfricanAmerican 8% 13%
Other 1% 2%
U.S.born 51% 75%
Citizenship
Foreignborn 49% 25%
Englishspeaker 60% 88%
Language
NonEnglishspeaker 40% 12%
Men 44% 45%
Gender
Women 56% 55%
Nocollege 60% 29%
Somecollege/tradeschool 22% 36%
Education
Collegegraduate 18% 35%
Notreported * *
Under$22,000 41% 26%
$22,000to$49,999 22% 20%
HouseholdIncome $40,000to$99,999 10% 32%
$100,000ormore 1% 11%
Notreported 25% 12%
Own 32% 42%
Homeownership Rent 64% 58%
Notreported 4% *
1829 7% 12%
3039 9% 15%
Age 4049 16% 17%
5064 27% 32%
65orolder 41% 25%
LosAngelesCounty 25% 26%
InlandEmpire 15% 9%
Orange/SanDiego 12% 14%
Region
CentralValley 21% 22%
SanFranciscoBayArea 14% 21%
Allother 13% 8%
(n) (131) (190)
* Lessthanof1%.
CircledpercentagesidentifysubgroupswherethosewithoutbroadbandInternetaccessaresignificantlygreaterthanthosewithbroadbandInternetaccessat
the95%confidencelevel.

3
4. ComparingHouseholdsWhereCHILDRENUNDERAGE18ResideWithandWithoutBroadband
InternetAccessatHome

Householdswherechildrenunderage18resideandarewithoutbroadbandInternetaccessaremorelikelythan
thosewithbroadbandaccesstobeLatino,foreignborn,anonEnglishspeaker,havenotattendedcollege,havea
householdincomeoflessthan$50,000,orarenter.

WithoutBroadband WithBroadband
TotalHouseholdsWithChildrenUnder18 100% 100%
WhitenonHispanic 11% 37%
Latino 74% 43%
Race/Ethnicity AsianAmerican 10% 12%
AfricanAmerican 5% 6%
Other 1% 2%
U.S.born 56% 81%
Citizenship
Foreignborn 44% 19%
Englishspeaker 41% 79%
Language
NonEnglishspeaker 59% 21%
Men 41% 50%
Gender
Women 59% 50%
Nocollege 72% 33%
Somecollege/tradeschool 22% 27%
Education
Collegegraduate 5% 39%
Notreported 1% 1%
Under$22,000 24% 7%
$22,000to$49,999 47% 27%
HouseholdIncome $40,000to$99,999 7% 28%
$100,000ormore 2% 29%
Notreported 20% 9%
Own 20% 45%
Homeownership Rent 74% 53%
Notreported 3% 2%
1829 30% 24%
3039 31% 30%
Age
4049 18% 28%
50orolder 21% 18%
LosAngelesCounty 23% 31%
InlandEmpire 14% 11%
Orange/SanDiego 12% 15%
Region
CentralValley 22% 16%
SanFranciscoBayArea 16% 19%
Allother 14% 9%
(n) (147) (448)
CircledpercentagesidentifysubgroupswherethosewithoutbroadbandInternetaccessaresignificantlygreaterthanthosewithbroadbandInternetaccessat
the95%confidencelevel.